Rushfaster

Rushfaster

 Verified🏆 2024 Award
Rushfaster
4.8

659 reviews

PositivevsNegative
96% · 63123 · 3%

Reviews

659 reviews
unhappy  customer
unhappy customer4 posts
 

Outstanding follow up service

I used Rushfaster for the first time after their online videos were so helpful in assisting me make a decision ( looking at Patagonia bags). After I placed the order, & paid for express postage as I was on a tight time frame, Australia post just showed nothing on the tracker,& then I got an “ up to 15 day delay “note from Aus post. The support staff at rushfaster followed this up not once, but twice for me despite it not being their fault. They were incredibly friendly and positive, totally refreshing compared to my other on line purchase experiences where postage delays are just someone else’s problem. I will absolutely be buying all our travel equipment through rushfaster in future .Deb Show reply
Mandy
MandyGreater Melbourne (Metropolitan), VIC3 posts
 

Item was exactly as expected

I found Rushfaster to be super easy to use.
They had exactly what I was looking for at a good price, which was even better after using a discount code.
The product was exactly as described and the delivery was very fast.
Communication was excellent.
Very happy with my purchase and the service I received. Show reply
Grant
Grant2 posts
 

Bellroy Weekender

Excellent service from Rushfaster - immediate dispatch and great communication. Arrived quickly and safely. The weekender in the colour I wanted was not available on the Bellroy but pleasingly was available through Rushfaster. Would happily shop from again. Show reply
Jordan
JordanGreater Melbourne (Inner), VIC3 posts
 

Excellent service! Lightning fast responses

I made an order with RushFaster on a Saturday evening. Shortly after placing my order, I realised one of the items was not suitable for my mouse and emailed them. Sunday morning I received a lovely email from Del advising my order had been amended. Items were shipped Monday morning and received in Tuesday afternoon along with the refund of the unwanted item. I have already gone back for a second order! Show reply
Caroline
Caroline
 

Easy process, nice service and great prices!

I ordered two products from Rushfaster, a The North Face backpack and a Rushfaster Laptop Sleeve, and both came in less than a couple of days, the prices were excellent and their customer service was really lovely. I didn't need to return any faulty products and I didn't need to wait a super long time which was super refreshing. Will definitely be shopping with Rushfaster again!!
M V C
M V C2 posts
 

Speedy service; great iPhone case

Very smooth and easy ordering process and rapid dispatch, thank you. Case is beautiful - elegant and fits phone very nicely ( but button covers do make operating the phone a bit harder! Hopefully they’ll “ give” a bit with time). One thing - my fault entirely - but looking at the packaging - and obviously not closely enough - I thought I was getting a front and back cover, not just a back cover ! Anyway, great product and great service ! Thank you.
Will R.
Will R.Casey 2913, ACT
 

Superb customer service

Ordered a bag recently and while the colourway was not in stock, the customer service team did everything they could for me. Ended up getting a different colour (one I was tossing up between anyway) and the team kept an eye out for the dispatch and delivery, communicating every step of the way. Special shout out to Del for the above and beyond service. Will definitely purchase from them again.
Johnny N.
Johnny N.Sydney, NSW
  Verified

Great customer service

Excellent communication through the livechat/emails. Top service. They helped me with my questions and requests. Great selection of items on offer. The Youtube videos are very insightful too
Talha
Talha
 

Excellent!

It was really easy to find and buy what I was looking for. It got shipped quickly with express post, and I'm very satisfied with my new backpack!
Victa T.
Victa T.2 posts
 

Great product pricing

Great product pricing on some Northface gear (30% off) compared to other websites. Show reply
Paula H
Paula HGreater Melbourne (Inner), VIC2 posts
 

Outstanding customer service

I'm new to RushFaster & couldn't be happier with my experience. I purchased 2x The North Face clothing items at a fantastic sale price. The delivery came well packaged and arrived very quickly. One of the items I purchased was unsuitable, I contacted RushFaster to initiate a return. This process was extremely simply, I received my refund lightening fast and the customer service I received was outstanding. I highly recommend shopping with RushFaster & look forward to shopping with them again. Show reply
Vin
Vin
 

Great for everyday carry

Store has a great wide range of products and its website is updated of its item availability. Some item prices are also much lesser.

I've purchased the Boundary supply recycled pouch. Looks really nice, just the right size I'm looking for, and confirmed a dust and hair magnet. But still an excellent product.

Kudos to your team for the fast postage and excellent service. Show reply

Robyn
RobynQueensland
 

Excellent product and delivery

Website excellent ordered Medium Northface duffel bag arrived quickly and as described on the web. Happy with the service.
Camryn C.
Camryn C.Sydney, NSW
 

Great product, fits well, fast free shipping, and good customer service (quick replies and follow ups)

Easy to navigate store, found what I wanted for a lower price than original store.
Very satisfied with range of products - lots of alternative options.
Excellent quality of product, quick shipping too.
Rich Coleman
Rich ColemanSydney, NSW
 

Awesome!

Fantastic fast and efficient service, got the delivery within 2 days of ordering. On top of that it was way cheaper than buying in store. Would highly recommend.
Vicki
Vicki2 posts
 

Fantastic Fast Service

Have not used Rushfaster before but this purchase was so easy to purchase and was quickly dispatched.

Received in good time for Fathers Day and my Hubby loves it

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Brian
BrianGreater Melbourne (Inner), VIC2 posts
 

Fjällraven 13" Känken Laptop Backpack

Well designed website that's easy to navigate, simple checkout process, good range of products, very fast shipping and delivery, high quality product exactly as advertised. Show reply
antton a.
antton a.2 posts
 

North Face Duffle bag S

Great product !!!
I find the proses very easy to deal with
Definitely I will recommend to my friends
Thank you Rushfaster Show reply
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Josephine
Josephine
 

Highly recommended!

Fast shipping, item as described. Appreciated the gift as well - thank you! Would definitely use again. Show reply
David
DavidPerth, WA3 posts
 

Great rapid service and the quality of the product - mask - is really great!

I found the store very easy to navigate and the range of products was impressive and relevant to me. I really appreciate the quality of the mask I bought after it was recommended by my doctor. Show reply
Flash.
Flash.
 

Perfect Service

Easy to use site, found exactly what I was looking for, product is perfect. Perfect service. Show reply
Joseph
Joseph
 

Great service

Bag was perfect, shipping was fast, and they included a free book.Thanks! Show reply
David
DavidWide Bay-Burnett, QLD
 

Fast and Efficient

Updated all the way on product and delivery
Delivery was very quick from time of order Show reply
Evance
Evance2 posts
 

Great product and quick delivery

Ordered a new north face jacket and it was the best priced around, also came next day on standard free postage. Will keep buying from this crew Show reply
Pam G.
Pam G.Sydney, NSW
 

mens camo hoodie

product was as described, and a third of the price I have seen else where Show reply
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Rob M.
Rob M.Greater Melbourne (Metropolitan), VIC2 posts
 

Exceptional service and delivery

Great communication post-purchase and delivery arrived within two days. Well packed and product as describe – would recommend! Show reply
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Eliza
Eliza
 

North face jacket

Great experience and great customer service, would definitely recommend to others Show reply
Jack M.
Jack M.
 

Wonderful Range and Service

I have ordered from Rushfaster a few times for niche, high end products and the range and pricing has been great.

I had an issue with a wallet that had a fault and Loridel was so on top of the return, chasing up the issue and checking in on the status of me shipping it back.

One of the items I ordered earlier this year was on back order, and the service team emailed me often when ever they got an update.

The products are fairly priced when converting for the currency exchange rate, and they are by far the cheapest way to get some of the products in Australia when you factor in shipping.

Genuinely fantastic. Show reply

Fran
Fran19 posts
 

A7 drink bottle covers

Great customer service. Site was easy to access and a great deal cheaper than other sites. The products arrived promptly and in good order. Very happy! Show reply
Nick B
Nick B3 posts
 

Quick postage and high quality products

I found the product I was looking for very quickly on the Rush Faster website. The checkout experience was on par with Amazon, eBay, etc... and the item arrived extremely quickly. To top it off, the backpack seems to be of very high quality. Happy days! Show reply
The Don
The Don5 posts
 

Small key holder: Absolut gorgeous and fantastic quality. Loridel from customer service was brilliant. Cheers again Sue

Easy to navigate webpage, range is gorgeous will purchase again- this time for myself as first purchase was a gift! Show reply
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Joffa
Joffa
 

Rushfaster - great / Bellroy wallet - disappointing (euro size, ranger green)

First up 5 stars for Rushfaster price and service. Super fast delivery too - will use them again! Re the Bellroy wallet - it’s disappointing. I like fine quality and different wallets. External leather and colour - great. Internal card pockets are stiff and it has a very synthetic feel. Indeed the secret rear compartment material, while strong looks like cardboard. Reasonably expensive brand (though competitively priced by Rushfaster) I thought, would be better Show reply
Ben B
Ben BGreater Melbourne (Metropolitan), VIC
 

Awesome Northface backpack

Easy navigate store page, great deals, great communication and superfast shipping, saved over $100 buying through Rushfaster then going to Northface itself, Northface Recon backpack is just what I was after. Show reply
IJH
IJH
 

Absolutely Awesome

Managed to get an overnight bag that I was looking for everywhere for a gift. Got the best price and it was delivered the next day! Perfect service ! Show reply
SGL
SGL
 

Always on point

The first time I bought an item from rushfaster was more than 10 years ago, I've never had an issue, they are incredibly consistent and costumer service has always been on point. Show reply
Sowmya B.
Sowmya B.Greater Melbourne (Metropolitan), VIC
 

Awesome service and a very happy customer

Bought the Northface base camp medium duffel bag for my son's camp and future trips. Arrived on time, well packed and lots of detail on the website for product selection. Also a bonus video on youtube helped us learn about the product. Love the range of products on offer. Awesome, quick service from a fellow Melbournian. Show reply
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occtec
occtecMetropolitan Adelaide, SA
 

Amazing Products, Super Service!

Quality products, great prices, super fast delivery. Will be recommending to friends and family. Show reply
Mick
MickIllawarra, NSW4 posts
 

Wow first purchase- extremely happy

Wow my first purchase from company I’d never heard of until I was searching for Northface jacket, I have now recommended Rushfaster to friends, ordered Monday arrived Wednesday couldn’t be happier! Show reply
antechinus
antechinus4 posts
 

Wonderful customer service

Buying the bag I wanted was straightforward and smooth. On arrival (fast indeed!) it turned out to be too large, so I negotiated a return. Prikee kept in touch by email throughout, was quick,efficient and friendly. Thanks! I would recommend this company very highly. Show reply
Adrian J.
Adrian J.Greater Melbourne (Metropolitan), VIC
 

Excellent product and service

I purchased a North Face Recon backpack last Friday. It was delivered on Monday. Can't ask for much better than that. Very pleased with my purchase. It's large backpack that looks compact! Hats off to Rushfaster. They stock a wide range of high quality products, provide Youtube videos that provide detailed descriptions and back it all up with impeccable customer service. Thank you! Show reply
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