A few things i have noticed are keeps water hot (yeah i know thats what its supposed to do) yet the outside of the urn isn't hot at all. and unlike our previous two urns non Russell Hobbs ones the tap doesn't leak
Purchased in May 2019 at ebay for $104.80.
Taps not fit for purpose
Had three now all within a year and the tap breaks off. What a piece of plastic junk these tapes are. Each time I took it back they replaced the urn. The assistant said that this was a problem with this urn and that they cant keep replacing it every time. For it to keep breaking like this we must be over using it. What? I think that Russell Hobbs know that this is a problem and should do a recall and put it right instead of relying on customers getting sick of have to replace it every 3 months and giving up on it. Do the right thing Russell Hobbs.
Worked really well until the tap broke
We loved this urn as it heated quickly and was reliable until the tap broke after 7 months. The retailer offered a replacement, but advised when I enquired that the warranty would back date to the original date of purchase! Refund thanks, and will purchase another urn with full warranty elsewhere.
Great ... for a while.
I've had three of these now, and I'm giving up and going back to a kettle.
When we bought our first urn, the tap broke off within a few months. We got a replacement urn, same thing happened in a shorter time frame. Now, about six months later, the tap is still on but the water has a chemical taste. We've cleaned it out several time, but after a day or two the taste comes back. Will not be getting it replaced and will not be buying another Russell Hobbs.
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While it was working it was fantastic.
I had the same problem with the urn with it not being the right item for 24/7 use. Mine stared not being hot enough & we had to heat our coffees up in the microwave, then it stared leaking from the measurement tube.....OWELL
Hot Water - Got Milk?
This 8.8Ltr Urn is our Lifesaver when we have the family gatherings. Easy to plug in & start using once the water has reached the desired Temperature. Easy to read water level indicator. Lid safely secures onto the top. Looks nice once set up & makes a great social gathering area when making a round of cuppas!
Massive capacity & ease of use.
Does a great job
A great product except condensation from under the lid runs down the outsides and causing rust around the ring the urn stands on. If this was made from stainless steel or a plastic compound...the problem would be solved.
reliable, inexpensive, energy efficient
Questions & Answers
Have any urn users reported a chemical on plastic taste, and sometimes smell, in the boiled water?
I certainly had not come across this in the years I was using the product.
I noticed my clients leaving half there tea, so decided to make myself a cuppa.....it had a 'funky' taste not of the Earl Grey variety.
Emptied the urn washed it, refilled was fine... two days later same problem
Get an answer from our members and Russell Hobbs representatives
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Construction Material||Stainless Steel|
|Release date||Sept 2011|
- MPN: 6174, RHB-RHWU88 and RHWU88
- GTIN13: 9327327005473
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