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It's times like these you want to be in the company of people you can trust.
Who ever put that team together at Rustic Plumbing really knows what they are doing. I had a headache on my hands that money alone wasn't going to solve - It's times like these you want to be in the company of people you can trust. I was instilled with complete confidence that my headache was theirs to own and they were right in their assessment. I came away with a better solution than I expected and their experience and knowledge has saved me money too.
Great service, advice and attitude
Mark from Rustic Plumbing helped me install a new kitchen.
From the very beginning he was efficient, knowledgeable and helpful with the quote - pointing out a couple of things I hadn't thought of, and finding excellent and creative solutions for what is a quirky shaped kitchen! The work (plumbing and gas fitting) was completed efficiently and neatly and I am delighted with the results. When a part was missing from my gas cook-top Mark sourced what was needed and still completed the job that day. I will absolutely use them again, and recommend them to my family and friends.
We are on tank water and every tap they put in leaked,lost a lot of water though a simple job of connecting water tank to the pump, copper gas pipes laid on metal and otherwise unsightly installation, gas tank bleed valve left open to drain a 45 litre gas tank, holding a lit cigarette next to the known leaking gas while testing the leak, using threatening tactics to get paid their exorbitant fee despite having not finished the job, had to get them back time and again to fix their lack of workmanship. Three times left job without pressure testing.
Had to pay for a new plumber to come in and fix the unsafe errors they left behind.
Just a few examples as to why we would never use them again.
Money! Money! Money!
Had hot water heater installed. Have to wait until tomorrow to see if it works. In the meantime Rustic Plumbing is very difficult to deal with financially. Couldn't wait for me to get money from super. Had to have it NOW. Don't ring them unless you can pay a high rate immediately.
So pleased with their prompt and professional service. The guy that did the job were so friendly, and explained to us what they were doing. I would definitely recommend this company to my friends.
Great team of professionals
These guys prioritised our call due to the urgent nature and predicament we were in. Very helpful and displayed integrity in their work and attitude. No hesitation in recommending this company for plumbing solutions.
Rustic were good!
Rustic gave me advice that saved me $1200 compared to a previous quote and were always turned up on time. And the word done was great quality and they fixed other problems I hadn't noticed. :)
Totally Reliable honest Efficient Plumbing Service
Had two massive jobs done in the last 3 weeks - sewer line to the house and hot water replacement. They came out to quote when they said, and did the job the next day. The workers were knowledgeable and polite and VERY hard-working. Lachlan, Corey and Damien just finished the big hotter service replacement and new piping, electrics, and removal of all the old system. They were fastidious and thorough gentlemen. I recommend this company and have already recommended it to my father-in-law's bowling club. Invoice Ref 01173
Thanks to Lachlan, Fergus and Ryan who did a great job with the blocked sewer drain, water pump filter, two new toilets installed. They were on time, explained everything which needed doing, gave a very reasonable quote and left everything clean and tidy. Friendly service with a smile :)
Star quality service & staff
From the get-go our experience with Rustic Plumbing was excellent. The estimator, Damien, arrived punctually, delivered an accurate explanation for works to be carried out. Wrote a detailed quote out for us then & there. We agreed to the price & job description and set a start date for the following working day.
Again Damien arrived punctually to set up his tradesmen, who all arrived well prepared. Team leader Lachlan had a lovely courteous manner & was amazing in going above & beyond each day to ensure we were happy with each stage.
Highly recommended reliabe plumber!
When we purchased a new property we asked Rustic Plumbing Solutions to come in a check out a few things.
The plumber turned up on time, listed to our concerns and investigated accordingly.
He was friendly, polite and efficient. After explaining the situation to us we gave him the go-ahead to commence works and he took care of everything as expected.
Its always hard to find trustworthy trades but i felt comfortable with these guys from the first phone call and I would not hesitate to use them again.
Very professional tradesmen
I rang up with an emergency problem they answered the phone in a friendly and efficient manner to which they informed me they would send a plumber out straight away in the time slot I was given. The plumber even gave me a courteous call before their arrival. Once they diagnosed the problem not only did they give me one solution they gave me several based on different budgets providing me with several options that may best suit my needs. They were up front and said they could have the work done as soon as it was suitable for me. They were very p...rofessional and courteous. Great quality tradesmen and hassle free job. Would definitely recommend rustic plumbing solutions to all my family and friends as this is what they provide fantastic plumbing solutions backed by their 25 yr warranty what more could you ask for.
Beware - don't walk - run
full of lies and over charged - lots of excuses - not on time - very unprofessional - can not be trusted .
Outstanding Customer Service...Outstanding workmanship
The level of service and workmanship is to be highly commended. I am extremely satisfied with the attention to detail, the explanation for works proposed, the costing and completion of the job.
Very professional and it did cost extra for fit, but I had the choice whether to pay the extra and glad I did as toilet looks a lot better and great job done with friendly service.
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