Great company to deal with
I rang the 1300 number and they had two staff out the next day to quote on the job and they started the job the following day. I found all staff to be well trained and have excellent customer service skills.The job at hand required some special skills from Lachlan with able assistance from Mitchell completed the job in one day with rain and thunder prevailing nothing was a problem.I would recommend Rustic Plumbing and will be using them again in future.
Charged super duper price! The plumber has to go back for another visit
I was looking at the good review about this service. But realised now, i have been overcharged. First, the plumber told me to get a free quote. To do the basic analysis, it charged me $88 dollar. Then, he said i can't use my new tap set since the old basin has something broken inside and not compatible with my new set provided. Now asking to me to go for $560 for full tap basin replacement set that he provided. But, the job did not turn out perfectly either. He had to come back for another day visit after chasing them overnight and finally put...the silicon to stop another water leaking from the new basin set. The plumber should have apply them at the first time!! No invoice has even produced via email after the job done! It also went silent and no follow-up calls to ask if my toilet is still leaking or not!!
The two gentlemen who came to address my house's plumbing problems were extremely helpful. They spelt out all the issues and costs and gave what I believe was an honest and factual assessment. As the problems were worse than anticipated I did not go ahead with any work at the time. I was not charged for the visit which was amazing as they were there for some time. I will definitely use Rustic again in the future.
professional, prompt and friendly.
This is the type of service you wish for when considering tradespeople and usually never get. Rustic Plumbing were as good as their word when they said they would start and finish the job on the same day. They were also friendly and helpful when we had questions. Good people.
Professional, friendly and efficient.
The team from Rustic Plumbing was excellent, starting from Mark & Damien who investigated the problem, provided the solution and to Lachlan and Clay who installed the re-line, working right into the night (!) to meet the schedule as planned. Lachlan was especially efficient and knew exactly what needed to be done. Totally recommended!
Thanks to the team from Rustic Plumbing. You were on time, friendly polite and professional. You did the job efficiently and left no mess. I was very happy with the service. Wish there were more trades people out there like you guys. Would certainly refer you to anyone needing a good Plumbing team.
- Verified customer
Prompt and polite But in terms of price: Exorbitant Truly, unclear of money spending on the job
I was charged $4499 for a single unit Rinnai infinity 32 (no any controllers). A couple of meters of pipe and valves and a power point. Along with my old tank taken away. I did not realise that i have been charged too much at the beginning just felt it is not a cheap one, until there is a friend reminds me i was probably been charged way too much for that job.
Rustic refuse to provide any price check or list for where my money has been spent on. However, they said they are very transparent company for what they doing. But HOW? Please do your...homework beforehand. Otherwise, you will easily been ripped off just like me. Clearly in this case My trust has been trashed in the bin. I have to say i do not know much about plumbing but no one will be fooled forever!
- Verified customer
Efficient, knowleable friendly service
The team at Rustic plumbing gave excellent professional service. They were on site within 2hrs of my call and had cleared the blockage and outlined next steps and options. Three different people involved in the permanent fix for the underlying issues and everyone was friendly, knowledgeable, explained the steps, options and updates along the way. Will use Rustic again and recommend to friends.
Job well done, excellent.
The plumbers Lachlan and Mitch came yesterday and did the work we requested. They were on time, polite and respectful in our home. We have several small jobs still to be done and will certainly get them back. We finally have a good quality hot water system (it's a Rheem) will refer them. Good to reach a company that is responsive, I tried to get to a few local plumbers who didn't even bother returning my calls or requests for quotes.
A big thank you to Pierre for his friendly, helpful advice on our drainage problem. He was so knowledgeable and knew exactly what needed to be done. Also to Mitchell who then came out to do the repair work. Mitchell was polite, friendly and a very neat worker who treated our property with respect. Well done to both you guys. We will certainly be using Rustic Plumbing again and will certainly refer them to our network of friends in need. Thanks again. Pauline & Ron
Called Rustic Plumbing last Friday morning to seek assistance with a badly blocked sewer at our house. David arranged for Grace to attend same afternoon. Grace was punctual and very professional. Cleared the blockage and price was very reasonable. Wouldn't hesitate to use this firm again in the future.
Will definitely be using Rustic Plumbing Solutions again and referring them to my family and friends! We got a quote quickly, they responded to our call promptly and Damien was there when he said. Lachlan showed me how to use the water system and the work he had done and told me in away I could understand. Thank you Damien and Lachlan, we really appreciate your help.
Can not fault! Rustic Plumbing were fantastic to deal with from beginning to end. They were prompt, professional and extremely thorough. Lachie explained everything he was doing and even provided additional tips to help prevent future problems and Grace was very efficient.
Would definitely use them again!
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