- Verified customer
Rustic plumbiing provides a really great service
As always, Rustic Plumbing provided a service that was timely, efficient, highly effective and all at a reasonable cost. What needed to be done was completed to my total satisfaction.
I will happily continue to use this service whenever needed.
- Verified customer
Brilliant Professional Affordable Service
I cannot rate Rustic Plumbing high enough. They impressed me with their professionalism and commitment to the job at hand. I have finally found a plumbing team who aren't in it for the $ but want a sustainable relationship where I can call on them for my plumbing needs. The team explained what was required with fixing my blocked sewer pipes and how to future proof and each day debriefed on what they had achieved and what work was planned for the next day. My house had very old pipes (80+ years) which needed replacing. The price they quoted was...very reasonable given that they guarantee their work for 25 years. They adhered to OHS policies and cordoned off the work area over the long weekend. The crew arrived on time every morning and ensured their work area was clean and clear at the end of each work day. Justin, Grace, Jarryd and Tom were an absolute delight to deal with (plus our dog, Stuart, loved them). They are permanently in my contact list for any future plumbing needs and I will gladly recommend Rustic Plumbing to anyone who needs a plumber they can trust.
Fantastic plumbing service
I am very happy to post this review. I have just had a very big amount of plumbing done and hired the team from Rustic Plumbing. They did a fantastic job, were always on time and turned up when they said they would. We met quite a few of the team during the course of the work, and got on very well with all of them. I loved their sense of humour and the occasion bagpipe playing !!! They did the job well and left the place spotless. I will definitely be calling on them again if the need arises.
Above and beyond
Called Rustic in relation to a blocked pipe. Justin called around the next day and despite 44 degree heat did a thorough inspection and analysis of the problem. It turned out that a part of the pipe was cracked and needed replacing - a very big job. Mark came the next day (Saturday) to clear the blockage so that we could function over the weekend and on Monday Tom, Grace and Mitch turned up to replace the pipe. Not only did they do an amazing job - but they very kindly filled some holes in the back yard for me with the leftover dirt. All empl...oyees were punctual, professional and able to explain in detail the work to be done. They cleared all the garbage which had come out of the pipe initially and left the area neat and tidy. Linda followed up on Monday with a call to make sure I was happy with the work done. An exceptional company and exceptional service. Can highly recommend them for peace of mind and a job well done. April 20th, 2017 Update: Consistently Excellent Service Had Rustic around again last week to look at a loose kitchen tap. Mark fixed the problem in 5 minutes and showed me how to do it myself if it happens again. No charge for the service and even replaced two taps on my front lawn - one of which he noticed was leaking on his way in. Thank you Mark and Rustic. Great team. Excellent service.
New Hot Water System
Rang Rustic Plumbing and within a day or two Justin (Sales) and Grace (Plumber) came to my place to inspect my very old gas hot water system and I was told "they don't make parts for these anymore and you will need a new one". OHHH. We decided on a bigger unit to support the number of people living in the house and so a new Rinnai 26 was ordered and installed the next day. Tom and Ryan came out and were very professional, friendly and explained everything that I needed to know. The work was done to an excellent level and in a quick time fra...me. That afternoon Aaron (Electrician) came to connect it up to an outside power point. Unfortunately because my house is so old I also needed a surge protection switch which he installed at the time and for a good price. All up I was very impressed with their punctuality, professional manner and their friendliness and also explaining things to me. They even looked into my water hammer and fixed that problem while at my house too. I would have no hesitation in recommending this Company if you have any plumbing problems as they DON'T have a call out fee and are only too willing to help with all your issues.
- Verified customer
Got it sorted
Mark from Rustic came around early morning to unblock a laundry drain. Was already scorching hot but he got us fixed up in no time. Better still, he explained what had happened, what to look out for, and things not to do in the future to prevent a reoccurrence. Well priced and no nonsense or fuss. Thanks Mark, and Rustic Plumbing.
Hot water leak
Leaking hot water pipe under the concrete slab. Called Rustic and a plumber came to assess the situation. The next day plumbers arrived and sorted the problem by running a new hot water pipe through the ceiling bypassing the leaking pipe. Well priced at under $1400. Job well done thanks to Pier, Laughlin and Nicholas.
Initial reception was polite and very helpful.
Rustic Plumbing quoted approx. $2,900 to replace a 125 litre hot water service, fully installed with the old unit taken away. I was taken aback by the price, so deferred making a decision until I had done more research.
A couple of phone calls later and I was told that AGL would do it for $1,300, likewise fully installed and with the old unit taken away. (In the end, I went for a larger 160 litre unit for $1,450 from AGL.) It was the same brand (Rheem) in all cases. This is a very standard job. There is no variation in work done which can ac...count for such a spectacular price difference. The hot water service was still operational — only an overflow valve needed replacing — but I was quoted approx. $800 by Rustic Plumbing to replace the valve. This would be a bad choice, I was told, since the hot water service itself could be a write off in a couple of months. AGL told me they would have replaced the valve for around $300. The Rustic Plumbing plumbers were friendly, but the pricing is outrageous. AGL was on site with a new hot water service about 3 hours after I phoned them and there were no problems with the installation and no hidden extras.
- Verified customer
Reliable But Wait For The Price: Exorbitant, Truly Beyond What Is Acceptable!
Prompt & reliable company but for an average job it came at a truly exorbitant cost (three to TEN times -!- what the other licensed plumbers in my area ask for, I discovered). They operate to achieve a 'maximal' outcome, i.e. at every visit, they will ask you to have ALL your taps, etc... (anything related to their plumbing trade, including water quality) checked at your place and will try to sell you other 'goods', other 'services': a real 'shark approach', I also discovered. I will avoid this mob in the future.
Life saver before Christmas
I rang Rustic a week out from Christmas with a faulty tap for my balcony. I was amazed that I had a plumber arrive the next day at the time told to me from Rustic Plumbing to fix this disaster before Christmas. Thanks to you, I could host my family Christmas BBQ on a clean balcony.
I called Rustic Plumbing as our tap had fallen off its hinge and was gushing water everywhere. We are a large family so being without water was not an exciting thought. Within an hour and a half, a well dressed, polite and might I say very efficient young man came and fixed everything up. He even undertook a complimentary camera investigation on our pipes, which was most impressive. I will be using Rustic Plumbing now for all our properties as they are not only polite, efficient and most imformative, they are also very reasonable in pricing compared to other competitors. How do I know? I have been in the building industry for over 30 years now..and Rustic stands out for all the right reasons! Thankyou again.
This is the second time I have used Rustic and I am extremely satisfied. They arrived on time and did a detailed quote and provide multiple options. After the job was booked they again arrived on time did a very professional job, cleaned up and took all rubbish away !!! The most rewarding thing was their knowledge of their field fixed issues that have occurred since the house was purchased.
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