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Adrian arrived and fixed toilet valve along with offering to check our hot water service
He was very friendly and helpful
I joined the membership and would recommend rustic plumbing solutions as they answered my online request immediately and sent the plumber quickly as requested
Adrian did a wonderful job in no time. He was careful and thorough and really easy to work with. I joined membership on the spot.
Blocked kitchen sink drain
The plumber called Adrian, who did the job in my unit was helpful, polite, patient and efficient. He knew what was requires and did the job efficiently and successfully. He also mad suggestions for further improvement and possible problems in the plumbing system.
Perfect good job!
Really friendly and helpful plumbing service!
Fix the problem promptly!
I will use the service again if necessary
Excellent Prompt Service.
Sent an email this morning. Received phone call immediately & job completed two hours later. Adrian did an excellent job.
I am very pleased with the service I received. It was same day service which was surprising and very pleasing. The plumber was very professional and pleasant and did an excellent job. I was also impressed with the follow up calls when the plumber was running late. Thank you very much.
Good solution to our problems
Quick response and a thorough check of all plumbing issues. Given price guided options and workmanship was very good. Thank you!
very happy with the service. they were reliable, on time. explained what needed to be done and cleaned up afterwards. very professional will use them again.
Prompt, good communication and followed through
Tony was on time for the job and professional throughout the entire process. The seemingly simple toilet leak became increasingly difficult due to access issues and discontinued products which were both out of his control, but he knowledgeably consulted and updated me about the options moving forward as they arose. In partnership with Adrian, both were respectful of the delicate tile removal process in order to gain access to the back of the toilet inside the wall. Communicated well with suppliers to find out vital product information, which if...not found out, would have greatly increased the cost of parts, labour and repairs to surrounding tiling. Finished the job same day which was great importance considering property only has one bathroom. First external plumbing experience so may not the best to comment on price. Wouldn't call them a bargain, in saying that, the care in workmanship and attention to detail on display is more than justified in the pricing. Thanks lads boys, would happily have you around again.
Professional and knowledgable
My husband and I are more then happy with the service, the two young guy's kept us informed as the jobs were done with clear explanations. Very polite and clean.
Amazing, Quick and Professional
Really impressed with the service given by the two young guys who attended our place. They explained everything in really simple terms, were extremely friendly and professional and worked quickly to ensure our plumbing issues were sorted asap. Couldn't recommend them enough, Forgot to grab their names - but would absolutely get them again. Thanks for all your hard work.
Very very impressed
Myself and my husband were bowled over by their professionalism. They were true to their word, everything was explained to us fully. They always turned up; worked relentlessly throughout the heat; were polite and friendly. We would recommend them to everyone.
I emailed, and the call was returned promptly, the operator was friendly and efficient and sorted out an appointment at the time. Ashton, the Plumber, who attended my home, was on time and friendly. He advised me what was wrong and showed me and informed me that he could fix one part immediately and would have to return the next day. He then proceeded to advise of costs.
Overall I was completely satisfied with the service from start to finish. Ashton was prompt and very knowledgeable. I would use Rustic Plumbing Solutions again.
Mat came to my house on 13-2-2016 needed some work attended too, he was fantastic with his job and so polite. I would recommend Rustic plumbing solutions.
What a beautiful job!
I recently had the pleasure of having Rustic Plumbing Solutions complete a bathroom renovation for me. From start to finish the crew (Matt and apprentice Grace) were polite, considerate and professional in all respects. Matt was obviously very experienced in bathroom renovations and was able to advise me regarding purchase of fixtures and fittings, including tap wear. They both had the upmost respect for my property and left the bathroom perfectly clean on completion. Matt's eye for detail was a credit to him, and his finishes were meticulou...s. I appreciated the extra effort he put in to make everything perfect! Nothing was a problem for the guys at Rustic Plumbing from booking in the job to working with the other trades. I would highly recommend them.
replacement shower head/toilet seat
First time I have used this company, and found the guys turned up on time as arranged. Work was performed within the hour, and work area left clean and tidy. Would certainly give a recommendation to friends and family to use this company in the future.
Price through the roof... Shop around. My advice!
Bought a house, with the sink and fridge on the same side. Bought a fridge, that needed to be plumbed in. So did a swift Google search and the first link was Rustic Plumbing Solutions. Easy to deal with, and booked in a few days later. Thoughts? "Sweet".
Polite lad come over... After fiddling and awkwardly sitting in his truck on the phone for 15minutes at a time (happened more than once).... Then the bomb landed.
The price to do the job went from $650-$750 in a few minutes. I had a toddler with me, so it would be easier if he came back anoth...
Plumbing all sorted
Thanks to the lads Adrian and Josh for coming out Monday morning promptly to sort out our bathroom issue. Very considerate and friendly. Will be using Rustic Plumbing again. Thanks guys.
Quick to the Rescue
We came back from holidays to find a water leak in my kitchen tap so had to shut the hot water for the night. We had no hot water that night, so not a pleasant thing to come home to. The next morning after ringing two plumbers for some quick assistance I was able to get Rustic Plumbing. They came to the rescue quickly and fixed my leak so we could again have hot showers. They were prepared with a new tap to install although did not have a rag to mop up any spills. Albeit the job was done well and response was quick. I will definitely use them again if I need some plumbing help.
"Rustic Plumbing" Hardly!
This is the slickest plumbing operation I have ever experienced.
Total efficiency from the first phone call to paying the bill (pretty steep, but I am new to Newcastle and possibly just the going rate)
Efficiency, punctuality, courtesy and cleanliness (and not a but crack in sight!)
Who could ask for more.
Used this company twice. Both times they turned up on time, did the job well and left the work area spotless afterwards. Reasonably priced as well. Happy to continue to use them as our 'go to' plumber.
Prompt Service & our stormwater is running for the first time in 14 years
Called Rustic after a neighbor let us know our gutters overflowed in a big downpour.
They arrived early on the same day I called, (that's unheard of for a tradie)
Found the problem was the storm water was not connected to the street.
Provided a quote & returned the next day to fix the problem.
Not the cheapest plumber in the world but they quoted a fair price for a good job.
I was very happy with the service & job.
I do however, think they should stop offering the different discounts & pricing with special membership discount offers. Just have a price and stick to it guys.
Be Careful Extortionately Expensive
We had a blocked drain 2 days before Christmas and called Rustic Plumbing. Very prompt and courteous service but.. A range of discounts are offered on their website from $0 call out, $90 off ("today only" - which seems to be ongoing and is therefore misleading). The plumber initially advised a range of prices prior to commencing work, from $360 for half an hour to $650 for a full hour. Neither GST nor the available discounts were mentioned at this point. The drain was unblocked but the problem was found to be intrusion of a tree root which woul...d require a more permanent repair. The bill came to $270 + GST, but only after I had mentioned the $90 discount on the website. Rustic Plumbing quoted a rather complex two tier pricing structure to have the tree root removed and pipe repaired. By paying between $90 (1 year membership) and $360 (lifetime membership) we could reduce the quoted price from $4,381.97 (+ GST) to $3724.70 (+ GST) - we have a written quotation. Having undertaken many building projects, this seemed an extortionate price for a simple job. I advised the plumber we would obtain 3 quotations for the work. The other two prices were $530 (including GST) and $700 (again, including GST). We did what we would normally do and accepted the middle price. How can these tradespeople think customers would be silly enough to accept a number they just pluck from the clouds. The job has been done by an alternative licensed plumber whom I must say was prompt and professional. It took approximately 6 hours. The plumber we engaged did more than was mentioned in the quotation, installing an additional inspection point and concreting the section where the tree roots had entered the pipe to prevent this occurring again. The price quoted by Rustic Plumbing was literally thousands more than the nearest of the other quotes.
I recently had a gas bench top installed with a gas line. Not only was the lady very courteous and friendly on the phone, the staff came exactly when they said they would. They did a great job, were very efficient and are a credit to the company. I would recommend them to anyone.
Came and did a great Job in the time frame I was given.
I called and the booking was made that day and I was given a 2Hr time frame for when the plumber would be here and told that I'd get a courtesy call 25mins before arrival which is a bonus! Everything went to plan. Mark was lovely.
Hot water valve fixed!
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