We are on tank water and every tap they put in leaked,lost a lot of water though a simple job of connecting water tank to the pump, copper gas pipes laid on metal and otherwise unsightly installation, gas tank bleed valve left open to drain a 45 litre gas tank, holding a lit cigarette next to the known leaking gas while testing the leak, using threatening tactics to get paid their exorbitant fee despite having not finished the job, had to get them back time and again to fix their lack of workmanship. Three times left job without pressure testing.
Had to pay for a new plumber to come in and fix the unsafe errors they left behind.
Just a few examples as to why we would never use them again.
Money! Money! Money!
Had hot water heater installed. Have to wait until tomorrow to see if it works. In the meantime Rustic Plumbing is very difficult to deal with financially. Couldn't wait for me to get money from super. Had to have it NOW. Don't ring them unless you can pay a high rate immediately.
Beware - don't walk - run
full of lies and over charged - lots of excuses - not on time - very unprofessional - can not be trusted .
Find out how Rustic Plumbing Solutions compares to other Plumbers
Know better, choose better.
Charged super duper price! The plumber has to go back for another visit
I was looking at the good review about this service. But realised now, i have been overcharged. First, the plumber told me to get a free quote. To do the basic analysis, it charged me $88 dollar. Then, he said i can't use my new tap set since the old basin has something broken inside and not compatible with my new set provided. Now asking to me to go for $560 for full tap basin replacement set that he provided. But, the job did not turn out perfectly either. He had to come back for another day visit after chasing them overnight and finally put...the silicon to stop another water leaking from the new basin set. The plumber should have apply them at the first time!! No invoice has even produced via email after the job done! It also went silent and no follow-up calls to ask if my toilet is still leaking or not!!
Prompt and polite But in terms of price: Exorbitant Truly, unclear of money spending on the job
I was charged $4499 for a single unit Rinnai infinity 32 (no any controllers). A couple of meters of pipe and valves and a power point. Along with my old tank taken away. I did not realise that i have been charged too much at the beginning just felt it is not a cheap one, until there is a friend reminds me i was probably been charged way too much for that job.
Rustic refuse to provide any price check or list for where my money has been spent on. However, they said they are very transparent company for what they doing. But HOW? Please do your...homework beforehand. Otherwise, you will easily been ripped off just like me. Clearly in this case My trust has been trashed in the bin. I have to say i do not know much about plumbing but no one will be fooled forever!
Rustic Plumbing quoted approx. $2,900 to replace a 125 litre hot water service, fully installed with the old unit taken away. I was taken aback by the price, so deferred making a decision until I had done more research.
A couple of phone calls later and I was told that AGL would do it for $1,300, likewise fully installed and with the old unit taken away. (In the end, I went for a larger 160 litre unit for $1,450 from AGL.) It was the same brand (Rheem) in all cases. This is a very standard job. There is no variation in work done which can ac...count for such a spectacular price difference. The hot water service was still operational — only an overflow valve needed replacing — but I was quoted approx. $800 by Rustic Plumbing to replace the valve. This would be a bad choice, I was told, since the hot water service itself could be a write off in a couple of months. AGL told me they would have replaced the valve for around $300. The Rustic Plumbing plumbers were friendly, but the pricing is outrageous. AGL was on site with a new hot water service about 3 hours after I phoned them and there were no problems with the installation and no hidden extras.
Reliable But Wait For The Price: Exorbitant, Truly Beyond What Is Acceptable!
Prompt & reliable company but for an average job it came at a truly exorbitant cost (three to TEN times -!- what the other licensed plumbers in my area ask for, I discovered). They operate to achieve a 'maximal' outcome, i.e. at every visit, they will ask you to have ALL your taps, etc... (anything related to their plumbing trade, including water quality) checked at your place and will try to sell you other 'goods', other 'services': a real 'shark approach', I also discovered. I will avoid this mob in the future.
Overpriced and pushy
This company was super expensive, it was an emergency and even though I felt they were very pushy, I wasn't in a position to shop around. I regret the experience and wish I had got another quote despite the inconvenience.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Rustic Plumbing Solutions representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.