Price through the roof... Shop around. My advice!
Bought a house, with the sink and fridge on the same side. Bought a fridge, that needed to be plumbed in. So did a swift Google search and the first link was Rustic Plumbing Solutions. Easy to deal with, and booked in a few days later. Thoughts? "Sweet".
Polite lad come over... After fiddling and awkwardly sitting in his truck on the phone for 15minutes at a time (happened more than once).... Then the bomb landed.
The price to do the job went from $650-$750 in a few minutes. I had a toddler with me, so it would be easier if he came back anoth...
Be Careful Extortionately Expensive
We had a blocked drain 2 days before Christmas and called Rustic Plumbing. Very prompt and courteous service but.. A range of discounts are offered on their website from $0 call out, $90 off ("today only" - which seems to be ongoing and is therefore misleading). The plumber initially advised a range of prices prior to commencing work, from $360 for half an hour to $650 for a full hour. Neither GST nor the available discounts were mentioned at this point. The drain was unblocked but the problem was found to be intrusion of a tree root which woul...d require a more permanent repair. The bill came to $270 + GST, but only after I had mentioned the $90 discount on the website. Rustic Plumbing quoted a rather complex two tier pricing structure to have the tree root removed and pipe repaired. By paying between $90 (1 year membership) and $360 (lifetime membership) we could reduce the quoted price from $4,381.97 (+ GST) to $3724.70 (+ GST) - we have a written quotation. Having undertaken many building projects, this seemed an extortionate price for a simple job. I advised the plumber we would obtain 3 quotations for the work. The other two prices were $530 (including GST) and $700 (again, including GST). We did what we would normally do and accepted the middle price. How can these tradespeople think customers would be silly enough to accept a number they just pluck from the clouds. The job has been done by an alternative licensed plumber whom I must say was prompt and professional. It took approximately 6 hours. The plumber we engaged did more than was mentioned in the quotation, installing an additional inspection point and concreting the section where the tree roots had entered the pipe to prevent this occurring again. The price quoted by Rustic Plumbing was literally thousands more than the nearest of the other quotes.
They are surely efficient and professional for common problems, but we felt manipulated when we in a vulnerable situation with a more serious problem.
When we were exploring a cheaper, more low-tech solution than the one they proposed, they seemed to become quite aggressive and would not hand over the camera footage - despite us paying for it - claiming we might give to another plumbing company.
We have since had to pay for another company to camera our lines again and they have come up with a far more cost-effective and practical solution. Furthermore, much of the previously quoted work is thankfully not necessary.
I'd recommend a second opinion if this company quotes on a larger job.
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