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Ryanair

Ryanair

1.8 from 5 reviews · View Statistics
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Reviews

1.8
5 reviews
5
(0)
4
(0)
3
(2)
2
(0)
1
(3)
  • Value for Money
    4.0 (1)
  • Transparency
    1.5 (2)
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Jenna
Jennamelbourne
  • 44 reviews
  • 33 likes

Ryanair Customer Service

published

We booked 5 Ryanair flights throughout Europe. As our flight from Australia was cancelled we phoned Ryanair in Ireland and asked if we could be refunded. The customer service operator said no and before we could ask if we could have a credit voucher instead of a refund he hung up. So now we have to wait and see if Ryanair cancel / change the flights or times. The customer service is disgraceful as Ryanair have made is so difficult.

Value for Money
4/5
Transparency
2/5
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Mycrappysofa
MycrappysofaWellington
  • 3 reviews
  • Verified

A very poor, hidden-cost-ridden airline

published
Transparency
1/5
Incentivised Review No
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Never Again

published

We have budget airlines in this part of the world (Aus), but nothing compares to Ryanair.
We paid Euro$45 for a boarding card. Apparently this is the RULE which was not on my ticket from Aus, there was nobody there to speak with, the message from the agent as simply Pay the fee or don't get on the plane !!!

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Shaz
ShazSouth East Queensland, QLD
  • 18 reviews
  • 8 likes

Safe planes, competent aircrew and cheap prices can't beat appalling customer service on the ground

published

We flew Ryanair from London Stanstead to Marseille. We had no complaints with the actual flight, or the aircrew and the price was good. However the check in process at Stanstead is a nightmare. The airport is crowded, there are not enough signs and the queues are unbelievable. We stood in what we thought was the right queue (there was no one to ask) only to be told after an hour that it was the wrong queue. Not just told but practically abused and more or less told to get lost. When we found the "right" queue we waited another hour only to find the check in person spoke very little English (even though we were in England) If you are going to fly with this mob make sure you allow lots of time because you will need it!

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spyforce
spyforceBrisbane
  • 5 reviews
  • 7 likes

You get what you pay for

published

I took a flight from Munich to Dublin by Ryan Air an Irish cheap airline in June 2014. You have to take a bus from Munich Central railway Station and it takes about an 1and 1/2 hrs to get there to Memmingen airport. It is advertised as Munich West. It is no where Munich. It also advertises very cheaply but as you go online they offer you all the extras. ie insurance seat allocation. All offers are optional. The flight was on time. All food onboard has to be paid for.

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