With my new roof I can stay in my home longer.
My new verandah roof is extremely great, very good, it reflects all the heat away. I'm a 95 year old lady who wants to stay in her own home for as long as I can and having my roof re-done means I can do so comfortably. Thank you so much to everyone who helped, you were all so lovely to me.
Customer contact was fantastic!
The roof looks great! Happy with everything overall - Sales Consultant knew what he was talking about which was helpful, supervisor was on the ball and the customer contact was fantastic!
Absolutely ecstatic with our new Verandah!!
Our Sales Consultant, Supervisor and installers went above and beyond to ensure the project was exactly as we wanted it. The suggestions made by the Sales Consultant dramatically improved our project and gave it the best possible outcome. Our Supervisor was always happy to help us, easily contactable and lovely to deal with. My partner is absolutely ecstatic. Thank you SA Quality Home Improvements, we absolutely love our new Gable Verandah and can not fault your service or product in any way. Absolutely fantastic job!
Absolutely amazing, we love it!
So happy with the result! Everyone involved in the process was very professional and engaging, nothing was too hard. Friends and family are very impressed with our new Gable Verandah & cant believe how amazing it looks! Big thanks to Craig who went above and beyond to ensure everything went smoothly and to the installers who were very respectful. We cant recommend SA Quality Home Improvements highly enough!
Love my new Verandah!
Very Happy - much better than what we had before - Allows the breeze through easily, cool for summer and just great! I love it. Seamless process, Sales Consultant was great and the supervisor was very helpful. Highly recommend, great quality product!
Gutter Replacement; Terrific service.
Very happy with the service. Very professional and contactable. Our supervisor was very confident with what he was doing which was very reassuring. Although we noticed a minor leak to one of the gutters when it rained, the supervisor came straight out the following day to rectify it.
Would happily recommend SA Quality Home Improvements.
Terrible after sales service and leaking roof
We chose SA Quality Home Improvements (SAQHI) because we had a large room (13 metres x 5 metres) that had a sun tuff roof that needed replacing, but retaining the vaulted look and the rafters. SAQHI had the contract to provide a product called Solar Span which are insulated panels which were only available through them at the time. The job went badly right from the beginning. The rafters had to be sliced off, but after they had done a few we realised that they were being left jagged and looking terrible. We asked them to stop while we asked t...he supervisor about this. Care factor zero from the supervisor who told the workers to continue and said they would fill in the jagged ends with wood glue which is what they did. My husband actually asked him to leave as he was so unwilling to correct this work and he was so cross with them. The rafters are pretty terrible. They left such a mess I had to get up and down on a ladder to clean off all the finger marks left on the panels. I twisted my knee doing this as it is such a large room. Part of the job involved the replacement of the original gutters and downpipes and also the installation of an extra box gutter. When it rained heavily the house gutter overflowed along the full length of the room, like a waterfall, through the ceiling., completely flooding the room and saturating the carpet. They didnt put in enough down pipes to allow the water to drain away before overflowing the gutter. They did come and fix this, but surely they should have known this as they are builders. They should have repaired the ceiling, but we couldn't be bothered to ask them to do that as they were hard to work with. Now a few years later, the gutter still leaks in a couple of spots and due to the ongoing dampness we have lichen growing on the inside of the panels and this is eating away the paint. We have contacted SAQHI and someone came out to look at it. He said he would come back in 2 weeks time with someone who had been involved in the job. We did not hear from them again. Well since then despite numerous phone calls and even visiting them, they will not speak to us. Dealing with this company is like trying to catch a Will O the Wisp. The strategy is either to promise that someone (Vin or Vincent) will call us back, which never happens or being so vague you wonder if the staff member is actually all there. Vin never returns our calls but they don't have the courage to say up front that they will not fix our roof. They won't allow us to make an appointment to see this Vin person either. It is a war of attrition, they just wear you down by being utterly unresponsive and ignoring you. Read the rest of the reviews. If you are willing to take the risk and lucky enough to get a good job, you will be fine, but as there is a high chance that you won't be happy you will get no help or support or repairs from this company. My strong advice would be go elsewhere and dont chance it. Although we had some years before the leaks, surely an expensive job would be expected to last longer than this. It is so frustrating that we cannot have any sort of dialogue with them. It is still within the warranty period.
Happy with the work but terrible customer service
I paid the deposit in February but the plans for my veranda were not lodged into council by the company for 6 weeks with no explanation. The whole process took 14 weeks and I had to ring several times and had the start date changed 4 times. The customer service and communication was sadly lacking, so my suggestion is that once your deposit is paid you will have to continually ring them to ensure your job is done in a reasonable time. The workmen who did the job were efficient and I am happy with the finished product. It was only an 8mtr. x 3mtr. flat roofed veranda so I would think very carefully before using this company for anything large or complicated.
Poor values and principles.
SA Quality Home Improvements were the roofing and guttering contractor for a residential medium density project we built in metropolitan Adelaide. During construction, we had a substantial leak and since hand-over, a further 3 leaks have been identified. SA Quality Home Improvements have failed to reimburse our expense to rectify the defects resulting from their sub-standard workmanship. SA Quality Home Improvements construction manager refuses to return our phone calls or reply to our emails. Needless to say, we have not and will not use SA Qu...ality Home Improvements again as the values and principles you would expect from a reputable business are non-existent. Are these the values and principles you would like to see when deciding which business to proceed with for your next home improvement project? Jonathon Slee Managing Director Nouveau Homes
Craftsmanship very good!
Overall happy with out project with SA Quality Home Improvements, everyone was very nice and was an easy process. The craftsmanship is very good and looks great! The veranda is a fantastic addition to our home. The one small thing i found weird was the installers didn't say when they were leaving, they just left. A minor thing in a big process.
We are so happy with how are brand new roof looks like. Its a new home looks so different. Jake and Stephen did such a brilliant job. They were very polite and kind. Darren and Ed were also great. We are so happy the job went very smoothly couldn't of asked for any better service.
New Colourbond Roof - Looks Amazing.
SA Quality Home Improvements Installers Simon and Nick were fantastic at their jobs, very considerate and courteous. Ben was very patient in the quoting process and answered a lot of our questions. David was a great supervisor, keeping me up to date throughout the job. We would defiantly recommend SAQHI, a local business with Employee's not contractors rushing through the job, it makes all the difference!
Very happy with our new roof! It looks great. The staff involved all did a great job, steve Rickey, Ray, Ed, Jake and even the scaffold company were all very good! They left everything very neat and tidy each day. Little bit of a delay to start but want to pass on our thanks!
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