Reviewer Photos & Videos
Prompt and on time
Very happy with our new roof for the verandah. The saleman, Stewart, is always helpful and willing to answer your questions. Work done on time and if there is something that need to be fixed, they have attended to it very promptly.
Would recommend it to everyone.
Well done to the great team especially Vince, Toby & Connie at SA Quality Home & Improvements, who stand by their products and fixed our leaking Pergola after many years of being installed.
Super happy from start to finish. Great price, product and quality install.
Installers were respectful and did not leave any mess. Great communication throughout the experience.
Our new roller shutters look great!
Contacted online your portal for Quote no response to request over a week
Phoned office southern area advised callback that day by your sales team yet again no response to my call
Great work. Should have done it years ago
The installers were very friendly and very approachable. They did a great job. Really happy with out pergola. Everyone we spoke to, did their best to help and accommodate our requirements.
Very happy with end result.
Comments: Customer rated service from Sales Consultant & Supervisor a 10/10 said he was very happy with end result with just a minor adjustment which supervisor has already attended to & has arranged the correct measures to be put in place. Customer said he would highly recommend our services.
Roof Restoration,new gutters and woodwork Replaced. Great job Very satisfied
Had SA quality home improvements complete roof restoration , replacement of gutters and Replacement of rotted timberwork on facia boards and on pergola. Work was done to a very high standard and installers were very knowledgeable and helpful with advise. Would not hesitate to use them again. A good experience overall.
stand alone verandah
Thank you for the installation of our verandah. It was a tad higher than expected, but it is there in time for the excessive heat of this week. Now to see if my reasoning for keeping the heat off the back of the house works. Right from the start of the process I have received a very friendly open service; thank you again.
Victory Colorbond Flat Verandah System
We had a Victory Colorbond Flat Verandah System installed and we are really happy with it. Everything was installed neatly and exactly how we wanted it. Everyone was super friendly and so easy to deal with. Couldn't fault the process or the product! Would definitely recommend!!
Terrible after sales service and leaking roof
We chose SA Quality Home Improvements (SAQHI) because we had a large room (13 metres x 5 metres) that had a sun tuff roof that needed replacing, but retaining the vaulted look and the rafters. SAQHI had the contract to provide a product called Solar Span which are insulated panels which were only available through them at the time. The job went badly right from the beginning. The rafters had to be sliced off, but after they had done a few we realised that they were being left jagged and looking terrible. We asked them to stop while we asked t...he supervisor about this. Care factor zero from the supervisor who told the workers to continue and said they would fill in the jagged ends with wood glue which is what they did. My husband actually asked him to leave as he was so unwilling to correct this work and he was so cross with them. The rafters are pretty terrible. They left such a mess I had to get up and down on a ladder to clean off all the finger marks left on the panels. I twisted my knee doing this as it is such a large room. Part of the job involved the replacement of the original gutters and downpipes and also the installation of an extra box gutter. When it rained heavily the house gutter overflowed along the full length of the room, like a waterfall, through the ceiling., completely flooding the room and saturating the carpet. They didnt put in enough down pipes to allow the water to drain away before overflowing the gutter. They did come and fix this, but surely they should have known this as they are builders. They should have repaired the ceiling, but we couldn't be bothered to ask them to do that as they were hard to work with. Now a few years later, the gutter still leaks in a couple of spots and due to the ongoing dampness we have lichen growing on the inside of the panels and this is eating away the paint. We have contacted SAQHI and someone came out to look at it. He said he would come back in 2 weeks time with someone who had been involved in the job. We did not hear from them again. Well since then despite numerous phone calls and even visiting them, they will not speak to us. Dealing with this company is like trying to catch a Will O the Wisp. The strategy is either to promise that someone (Vin or Vincent) will call us back, which never happens or being so vague you wonder if the staff member is actually all there. Vin never returns our calls but they don't have the courage to say up front that they will not fix our roof. They won't allow us to make an appointment to see this Vin person either. It is a war of attrition, they just wear you down by being utterly unresponsive and ignoring you. Read the rest of the reviews. If you are willing to take the risk and lucky enough to get a good job, you will be fine, but as there is a high chance that you won't be happy you will get no help or support or repairs from this company. My strong advice would be go elsewhere and dont chance it. Although we had some years before the leaks, surely an expensive job would be expected to last longer than this. It is so frustrating that we cannot have any sort of dialogue with them. It is still within the warranty period.
Had this company out to quote for a new roof. The rep was polite and professional but the quote was about $50 short of DOUBLE the company we are going with for the same service and materials. It definitely pays to shop around
Happy with the work but terrible customer service
I paid the deposit in February but the plans for my veranda were not lodged into council by the company for 6 weeks with no explanation. The whole process took 14 weeks and I had to ring several times and had the start date changed 4 times. The customer service and communication was sadly lacking, so my suggestion is that once your deposit is paid you will have to continually ring them to ensure your job is done in a reasonable time. The workmen who did the job were efficient and I am happy with the finished product. It was only an 8mtr. x 3mtr. flat roofed veranda so I would think very carefully before using this company for anything large or complicated.
Poor values and principles.
SA Quality Home Improvements were the roofing and guttering contractor for a residential medium density project we built in metropolitan Adelaide. During construction, we had a substantial leak and since hand-over, a further 3 leaks have been identified. SA Quality Home Improvements have failed to reimburse our expense to rectify the defects resulting from their sub-standard workmanship. SA Quality Home Improvements construction manager refuses to return our phone calls or reply to our emails. Needless to say, we have not and will not use SA Qu...ality Home Improvements again as the values and principles you would expect from a reputable business are non-existent. Are these the values and principles you would like to see when deciding which business to proceed with for your next home improvement project? Jonathon Slee Managing Director Nouveau Homes
New Gutters and Downpipes completed and extremely impressed.
Workmanship and Communication from start to finish was excellent.
Other companies could learn from their Professionalism.
Happy to recommend and will definitely use again on other projects
They've really stood by me!
Yes, I've had a few minor problems but the company has really stepped up to the plate! The job was a very complicated one. I have no complaints at all in the way I've been treated and am delighted with my beautiful new roof!
Flooding roof won’t fix properly
You left my 75 year old pensioner mother with a roof that doesn’t just leak, it floods! After forking out $32K for a new roof, one would expect a full repair to the mistake your team made not just trying to bandaid it with silicone. Deplorable!!
We are so happy with how are brand new roof looks like. Its a new home looks so different. Jake and Stephen did such a brilliant job. They were very polite and kind. Darren and Ed were also great. We are so happy the job went very smoothly couldn't of asked for any better service.
New Colourbond Roof - Looks Amazing.
SA Quality Home Improvements Installers Simon and Nick were fantastic at their jobs, very considerate and courteous. Ben was very patient in the quoting process and answered a lot of our questions. David was a great supervisor, keeping me up to date throughout the job. We would defiantly recommend SAQHI, a local business with Employee's not contractors rushing through the job, it makes all the difference!
Very happy with our new roof! It looks great. The staff involved all did a great job, steve Rickey, Ray, Ed, Jake and even the scaffold company were all very good! They left everything very neat and tidy each day. Little bit of a delay to start but want to pass on our thanks!
Happy roof restoration
Really happy with our roof. The roof restoration was very well done. It really looks great now! Great teamwork by SA Quality home improvements.
Roof looks like one from an advert
Our roof restoration looks great. Looks like a roof you see on an advert. Glen did a fantastic job. Happy with the job other then a few delays in the begining.
Installers were very professional
I'm really happy with the re-roof of my house, it looks great and the installers were very professional and helpful.
Professional and thorough
Adam the installer was very professional an thorough. Hard job but a good job by all involved. Definitely recommend SAQHI.
Fantastic to be comfortable all year round
It's so nice to be comfortable all year round. We had Christmas in our new rumpus room and verandah extension it's great for the grand kids absolutely love it!
August 23rd 2018 Update: Re-roof is great!
We are so happy with our re-roof of our verandah. It looks great now. Nothing was too much trouble with installers. The apprentice showed promise and worked well with Simon the installer. Very happy!
The company came back and replaced a 5 year old inverter on my solar system and it was still covered under warrranty. Very professional and hassle free. Very happy with result. I now have ordered new gutters for my home and cant wait for them to be fitted to stop all the leaks. Would recommend.
We just had our gutters and metal facias replaced on our two story home, we got lots of quotes but most other companies would only cap over the rusty facias (dodgy)and didn't really want to take it on but SAQHI had in done properly within a couple of weeks of paying the deposit. These guys really know what they are doing and made it a completely hassle free experience .
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
Other Home Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.