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Happy with the work but terrible customer service
I paid the deposit in February but the plans for my veranda were not lodged into council by the company for 6 weeks with no explanation. The whole process took 14 weeks and I had to ring several times and had the start date changed 4 times. The customer service and communication was sadly lacking, so my suggestion is that once your deposit is paid you will have to continually ring them to ensure your job is done in a reasonable time. The workmen who did the job were efficient and I am happy with the finished product. It was only an 8mtr. x 3mtr. flat roofed veranda so I would think very carefully before using this company for anything large or complicated.
Poor values and principles.
SA Quality Home Improvements were the roofing and guttering contractor for a residential medium density project we built in metropolitan Adelaide. During construction, we had a substantial leak and since hand-over, a further 3 leaks have been identified. SA Quality Home Improvements have failed to reimburse our expense to rectify the defects resulting from their sub-standard workmanship. SA Quality Home Improvements construction manager refuses to return our phone calls or reply to our emails. Needless to say, we have not and will not use SA Qu...ality Home Improvements again as the values and principles you would expect from a reputable business are non-existent. Are these the values and principles you would like to see when deciding which business to proceed with for your next home improvement project? Jonathon Slee Managing Director Nouveau Homes
Flooding roof won’t fix properly
You left my 75 year old pensioner mother with a roof that doesn’t just leak, it floods! After forking out $32K for a new roof, one would expect a full repair to the mistake your team made not just trying to bandaid it with silicone. Deplorable!!
We are so happy with how are brand new roof looks like. Its a new home looks so different. Jake and Stephen did such a brilliant job. They were very polite and kind. Darren and Ed were also great. We are so happy the job went very smoothly couldn't of asked for any better service.
New Colourbond Roof - Looks Amazing.
SA Quality Home Improvements Installers Simon and Nick were fantastic at their jobs, very considerate and courteous. Ben was very patient in the quoting process and answered a lot of our questions. David was a great supervisor, keeping me up to date throughout the job. We would defiantly recommend SAQHI, a local business with Employee's not contractors rushing through the job, it makes all the difference!
Very happy with our new roof! It looks great. The staff involved all did a great job, steve Rickey, Ray, Ed, Jake and even the scaffold company were all very good! They left everything very neat and tidy each day. Little bit of a delay to start but want to pass on our thanks!
Professional and thorough
Adam the installer was very professional an thorough. Hard job but a good job by all involved. Definitely recommend SAQHI.
Fantastic to be comfortable all year round
It's so nice to be comfortable all year round. We had Christmas in our new rumpus room and verandah extension it's great for the grand kids absolutely love it!
August 23rd 2018 Update: Re-roof is great!
We are so happy with our re-roof of our verandah. It looks great now. Nothing was too much trouble with installers. The apprentice showed promise and worked well with Simon the installer. Very happy!
The company came back and replaced a 5 year old inverter on my solar system and it was still covered under warrranty. Very professional and hassle free. Very happy with result. I now have ordered new gutters for my home and cant wait for them to be fitted to stop all the leaks. Would recommend.
We just had our gutters and metal facias replaced on our two story home, we got lots of quotes but most other companies would only cap over the rusty facias (dodgy)and didn't really want to take it on but SAQHI had in done properly within a couple of weeks of paying the deposit. These guys really know what they are doing and made it a completely hassle free experience .
Peace of Mind
The friendly and professional team from SA Quality Home Improvements took the time to discuss construction styles and colour options for a carport / cover over our caravan and together with the install crew who did their part in a timely fashion and left the site in a neat and tidy state. my wife and I were both extremely pleased with the outcome and would not hesitate to recommend this company to anyone looking for this type of product. Thankyou.
Was quoted for a fence and sliding gate, fine, paid the deposit. It arrived and it was terrible quality, a manager came out, took photos. A month later the panels were taken to be repaired but the gate wasn’t. The panels were so bad they had to start again. Panels have been replaced two months after they were taken, the gate is still there are won’t be replaced because it’s “not as bad”. They still want me to pay the full price and interest even though I didn’t have a finished quality product.
Request a quote
All I asked for was a deck quote. Went into sales office, sat and spoke to salesman, showed him the drawings my house builder had made (had to explain how scaled architectural drawings work - split lines etc, not a good thing considering this company build things).
The salesman stated I would receive a quote within a week.
6 weeks later I am still waiting. At 3 weeks not hearing anything, I sent an email asking how they are going and if they are still interested in quoting.
Why say you are going to quote if you are not going t...
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