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Self cleaning pool
Our experience with SA quality home improvements was excellent. They always turned up on time and on the odd occasion that there were delays they always called to let us know. The guys on site were friendly, respectful and happy to answer questions and accommodate our wishes. Our self cleaning, self chlorinating pool works a treat. Would definitely recommend.
Can never get a straight answer from them
Paid cash to have my fence replaced and was told it will be done in a few weeks , then after that when ever I make quires to when the job will start I keep getting the usual someone will give me a call tomorrow and as we all know tomorrow never comes , it's been a month now , so today I rang again and was told someone will call me back in about an hour , the call never come of cause , an hour before closing I rang again , the receptionist was going to try to pass me over to the bloke but I told her out of frustration just to get me a commence...ment date and call me back .. she instead put me on hold , spoke to the gentleman in question on my behalf and told me the job wont start for at least another 3 weeks and the gentleman will call me tomorrow to hammer out the details . If no call is received I will be demanding a full refund and making a complaint to the consumer ombudsman
I was very impressed with the outcome of my pergola.
From start to finish I was in constant contact and was always kept updated on progress and any issues.
my end result came from a brief discussion on how I wanted it to look and the rest was taken care by QHI.
I would highly recommend.
SA Quality home improvements did a roof reno and replaced some fencing on my place this year, I found the crew to be friendly and courteous, the roof looks better than I thought it would, the fence is as it should be, the job went through with a minimum of fuss and the guys left the site clean and tidy. I recommend anyone looking to do any of this type of work to have a word with these guys.
- Verified customer
Terrible result. Wasting of money. Highly unsatisfied.
Terrible work which takes long time . I bought a pergola with a curve in the middle and two flat parts at the sides of it.The workers couldn't join 3 parts (a pole, flat part, curve) together propely.Some parts goes a forward some is cutting short and some even not to connect to each other. The work is not accurate and gutters still not covered in the place where curve is. Engineer asked for additional pay.I don't know who did mistakes or installation people or engineer but both were pretending that how it supposed to be even when I showed som...e pictures from their display. Beside this, when we ordered our pergola they promised any collor avalable but after we paid a deposit they told our color not available. Never again I buy from them.I can't bring this pergola back to them now, so be careful to choose a company.Pay more but do not buy pergola from them!
Unresolved - QHI workmanship complaint!
Unresolved - QHI workmanship complaint!
We have had endless problems with one of the re-roof jobs undertaken by QHI. Leaking around the wood heater flue, incorrectly fitted gutter which still leaks after several "silicon bog" attempts by QHI, a damaging leak through a hole in the ridge capping and over cut scribing allowing water to enter on windy rain events (Let alone the risk in fire danger season which the additional money spent with QHI is meant to reduce the risk of), Water entry has Damaged ceiling and Ceiling fan.
[name removed] ca...
Warranty - What Warranty
I have purchased two products from Sa Quality. The first being a verandah the second being Roller Shutters. I have had problems from day dealing with them clowns and when trying to lodge a warranty claim on their workmen ship and a claim to have my shutters replaced after a rain storm destroyed them and not so much as a dent on my neighbours shutters the owner has stopped his staff from speaking to me and he refuses to take my calls. I have spent $14,000 with them and hopefully once you read this post you won't make the same mistake.
July 17...th 2017 Update: Warranty WHAT WARRANTY? I have had two dealings with Sa Quality Home Improvements. I first had a verandah installed them Roller Blinds. The owner of this company is the mouth piece when something goes wrong and his approach is the same every time a problem occurs and refuses to deal with it until you go away and even to the point of instructing his staff to have no contact and gives instructions to hang up on you when you call. I am sure there is a number of companies around Adelaide that operate in a correct manner but believe me Sa Quality is not one of them. Do yourself a favour and stay away.
Really bad service and job
8 months ago SA Quality Home Improvements quoted us for a front fence, pedestrian gate, sliding gate and intercom system. They weren't the cheapest but we felt they would do a good job. The job finally got started despite delay after delay. The fence wasn't erected in a timely fashion. When it was finally completed the sliding gate was too wide and slid in front of the pedestrian gate, the sliding gate came off its track damaging the powder coating, the pedestrian gate was too narrow, had unreasonable gaps and swung both ways making it unable t...o lock in position, the hinges were installed upside down, the panels were't level with the post and the fence panels didn't matchup horizontally. To get the works done we took several days off work and on 4 occasions no one turned up. One excuse was that the gate was too heavy for one man to lift - so why not arrange 2 men or why not cancel in advance so we didn't lose time from work? Finally, bit by bit issues were rectified. However the intercom no longer works and the locking system on the gate doesn't work. Again in consultation with the coordinator we rearranged our day to accommodate them. However in typical style they did not turn up without notifying us. When confronted my husband was advised we had got the arrangements wrong. Not so. My husband copied and pasted the conformation text which was very clear. So they don't even accept accountability. We have not yet been able to enjoy the new fence as pieces of it have been missing or not working. It is only about a 9 metre wide job and in this time a whole house - complete with fence has been built in our street. There has been no project management. Hopefully the intercom will be fixed but I say do not choose SA Quality Home Improvements - there is no service delivery and poor work standards.
Be careful during the quoting process
I had my veranda and gutters done. The quality of the work was fine. I got stung pretty badly on the quoting job though. Another company had offered me $7400 to do the entire work which SA quality home improvements agreed to job match. When I signed their quote though, they wrote down the guttering in terms of meters and refused to do the rest of the gutters beyond the meters that were written down. Despite the agreement to job match, it wasn't really the case and they told me I should have measured it out and realised before signing the quote....They kept doing the wrong things as well as requested so had to get them to come in a few times to fix. In the end, I had to fork out an extra $1360 to get the whole job done. They were great prior to the quote but difficult afterwards. I think their tradies were pretty great though so it's more the particulars in the invoice/quote/financing that you have to be more careful with. I hope this experience helps others avoid problems.
Good quality job and the tradies were nice too.
The reason I went with these guys is because they were able to provide me some solutions and suggestions to work I needed done that wasn't straightforward. They said they'd be able to do the job - and they did. Other companies weren't really interested in quoting me anything that wasn't stock standard.
I had some fencing done and also an extra large lattice in a difficult position that required council approval. I found SAQHI easy to deal with, especially when council kept bouncing back the approval request asking for more details and speci...fications. There was a lot of back and forth but we got there. Overall I was very happy with the work done - it was a good quality and professional job. The contractors were friendly and respectful; and would be welcome back anytime if I need other work done.
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