DO NOT SIGN WITH THEM
What a terrible experience dealing with SA Quality Home Improvements is turning into.
People who know me know that i never complain but.......
How can a company add $6,000 to a contract after you sign and pay the deposit!!!!
It turns out the Salesman who has been in the job for 6 months has underestimated the job, left out two down pipes, concrete drilling plus underestimated the scaffolding after measuring twice.
This is according to their builder who added the costs two weeks later.
Then the general manager agrees to void the contract and return your deposit.
We paid $2,200 and we received only $1,000 back without any discussion....The general manager must be very busy as for four days didnt have time or decency to return my phone calls.
great new looking roof
We recently had a new roof fitted during the bad wet weather.
the fitting staff just got on with the job in a polite and professional manner and ensured the house was kept water tight at all times .
All the staff, from the very start and were helpful and sympathetic to any needs.
I would use and recommend SA Quality Home improvements again in the future.
New Roof on my Garage
After 55 years, it was time for a new roof on my garage. I contacted 4 different companies for quotes and the only one to respond was SA Quality Home Improvements. After speaking to them, I was happy with the quote and proceeded with the work, of which I am extremely happy with. The professionalism of the installer and the office staff was great. I would highly recommend this company for future work.
The reviewer stated that an incentive was offered for this review
Better than we imagined
Craig came out to see us and offered his expertise with everything from colour, shape & style. We were kept informed throughout the whole process. The tradies who assembled it for us were friendly, prompt & polite. The finished verandah looks amazing & we have no qualms in recommending SA Quality Home Improvements
The reviewer stated that an incentive was offered for this review
Shed To Be Done in Backyard
[Name Removed] arrived to see me and took two thousand dollars out of my home and provided nothing. Shed to be built for an autistic childs special needs. Because he is non verbal, he walked all over him. Wont refund. His excuse was it cost me more in paperwork than paid. When waited for nearly 3 months.
It was a 36000 thousand dollar job. He is a lowlife. Takes people for a ride then rips them off big time. [Name Removed] you should hang your fat head in shame.
You unfit fat witch.
Great communication from start to finish
From admin through to construction we were kept in the loop the whole time. Staff were friendly, professional and answered all our questions. Oh and the pergola roof is good too!
Contacted online your portal for Quote no response to request over a week
Phoned office southern area advised callback that day by your sales team yet again no response to my call
Very happy with end result.
Comments: Customer rated service from Sales Consultant & Supervisor a 10/10 said he was very happy with end result with just a minor adjustment which supervisor has already attended to & has arranged the correct measures to be put in place. Customer said he would highly recommend our services.
stand alone verandah
Thank you for the installation of our verandah. It was a tad higher than expected, but it is there in time for the excessive heat of this week. Now to see if my reasoning for keeping the heat off the back of the house works. Right from the start of the process I have received a very friendly open service; thank you again.
Terrible after sales service and leaking roof
We chose SA Quality Home Improvements (SAQHI) because we had a large room (13 metres x 5 metres) that had a sun tuff roof that needed replacing, but retaining the vaulted look and the rafters. SAQHI had the contract to provide a product called Solar Span which are insulated panels which were only available through them at the time. The job went badly right from the beginning. The rafters had to be sliced off, but after they had done a few we realised that they were being left jagged and looking terrible. We asked them to stop while we asked t...he supervisor about this. Care factor zero from the supervisor who told the workers to continue and said they would fill in the jagged ends with wood glue which is what they did. My husband actually asked him to leave as he was so unwilling to correct this work and he was so cross with them. The rafters are pretty terrible. They left such a mess I had to get up and down on a ladder to clean off all the finger marks left on the panels. I twisted my knee doing this as it is such a large room. Part of the job involved the replacement of the original gutters and downpipes and also the installation of an extra box gutter. When it rained heavily the house gutter overflowed along the full length of the room, like a waterfall, through the ceiling., completely flooding the room and saturating the carpet. They didnt put in enough down pipes to allow the water to drain away before overflowing the gutter. They did come and fix this, but surely they should have known this as they are builders. They should have repaired the ceiling, but we couldn't be bothered to ask them to do that as they were hard to work with. Now a few years later, the gutter still leaks in a couple of spots and due to the ongoing dampness we have lichen growing on the inside of the panels and this is eating away the paint. We have contacted SAQHI and someone came out to look at it. He said he would come back in 2 weeks time with someone who had been involved in the job. We did not hear from them again. Well since then despite numerous phone calls and even visiting them, they will not speak to us. Dealing with this company is like trying to catch a Will O the Wisp. The strategy is either to promise that someone (Vin or Vincent) will call us back, which never happens or being so vague you wonder if the staff member is actually all there. Vin never returns our calls but they don't have the courage to say up front that they will not fix our roof. They won't allow us to make an appointment to see this Vin person either. It is a war of attrition, they just wear you down by being utterly unresponsive and ignoring you. Read the rest of the reviews. If you are willing to take the risk and lucky enough to get a good job, you will be fine, but as there is a high chance that you won't be happy you will get no help or support or repairs from this company. My strong advice would be go elsewhere and dont chance it. Although we had some years before the leaks, surely an expensive job would be expected to last longer than this. It is so frustrating that we cannot have any sort of dialogue with them. It is still within the warranty period.
Had this company out to quote for a new roof. The rep was polite and professional but the quote was about $50 short of DOUBLE the company we are going with for the same service and materials. It definitely pays to shop around
Poor values and principles.
SA Quality Home Improvements were the roofing and guttering contractor for a residential medium density project we built in metropolitan Adelaide. During construction, we had a substantial leak and since hand-over, a further 3 leaks have been identified. SA Quality Home Improvements have failed to reimburse our expense to rectify the defects resulting from their sub-standard workmanship. SA Quality Home Improvements construction manager refuses to return our phone calls or reply to our emails. Needless to say, we have not and will not use SA Qu...ality Home Improvements again as the values and principles you would expect from a reputable business are non-existent. Are these the values and principles you would like to see when deciding which business to proceed with for your next home improvement project? Jonathon Slee Managing Director Nouveau Homes
They've really stood by me!
Yes, I've had a few minor problems but the company has really stepped up to the plate! The job was a very complicated one. I have no complaints at all in the way I've been treated and am delighted with my beautiful new roof!
Flooding roof won’t fix properly
You left my 75 year old pensioner mother with a roof that doesn’t just leak, it floods! After forking out $32K for a new roof, one would expect a full repair to the mistake your team made not just trying to bandaid it with silicone. Deplorable!!
Very happy with our new roof! It looks great. The staff involved all did a great job, steve Rickey, Ray, Ed, Jake and even the scaffold company were all very good! They left everything very neat and tidy each day. Little bit of a delay to start but want to pass on our thanks!
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
Other Home Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.