Happy with the work but terrible customer service
I paid the deposit in February but the plans for my veranda were not lodged into council by the company for 6 weeks with no explanation. The whole process took 14 weeks and I had to ring several times and had the start date changed 4 times. The customer service and communication was sadly lacking, so my suggestion is that once your deposit is paid you will have to continually ring them to ensure your job is done in a reasonable time. The workmen who did the job were efficient and I am happy with the finished product. It was only an 8mtr. x 3mtr. flat roofed veranda so I would think very carefully before using this company for anything large or complicated.
Be careful during the quoting process
I had my veranda and gutters done. The quality of the work was fine. I got stung pretty badly on the quoting job though. Another company had offered me $7400 to do the entire work which SA quality home improvements agreed to job match. When I signed their quote though, they wrote down the guttering in terms of meters and refused to do the rest of the gutters beyond the meters that were written down. Despite the agreement to job match, it wasn't really the case and they told me I should have measured it out and realised before signing the quote....They kept doing the wrong things as well as requested so had to get them to come in a few times to fix. In the end, I had to fork out an extra $1360 to get the whole job done. They were great prior to the quote but difficult afterwards. I think their tradies were pretty great though so it's more the particulars in the invoice/quote/financing that you have to be more careful with. I hope this experience helps others avoid problems.
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