Great communication from start to finish
From admin through to construction we were kept in the loop the whole time. Staff were friendly, professional and answered all our questions. Oh and the pergola roof is good too!
Very happy with end result.
Comments: Customer rated service from Sales Consultant & Supervisor a 10/10 said he was very happy with end result with just a minor adjustment which supervisor has already attended to & has arranged the correct measures to be put in place. Customer said he would highly recommend our services.
stand alone verandah
Thank you for the installation of our verandah. It was a tad higher than expected, but it is there in time for the excessive heat of this week. Now to see if my reasoning for keeping the heat off the back of the house works. Right from the start of the process I have received a very friendly open service; thank you again.
Happy with the work but terrible customer service
I paid the deposit in February but the plans for my veranda were not lodged into council by the company for 6 weeks with no explanation. The whole process took 14 weeks and I had to ring several times and had the start date changed 4 times. The customer service and communication was sadly lacking, so my suggestion is that once your deposit is paid you will have to continually ring them to ensure your job is done in a reasonable time. The workmen who did the job were efficient and I am happy with the finished product. It was only an 8mtr. x 3mtr. flat roofed veranda so I would think very carefully before using this company for anything large or complicated.
Very happy with our new roof! It looks great. The staff involved all did a great job, steve Rickey, Ray, Ed, Jake and even the scaffold company were all very good! They left everything very neat and tidy each day. Little bit of a delay to start but want to pass on our thanks!
Be careful during the quoting process
I had my veranda and gutters done. The quality of the work was fine. I got stung pretty badly on the quoting job though. Another company had offered me $7400 to do the entire work which SA quality home improvements agreed to job match. When I signed their quote though, they wrote down the guttering in terms of meters and refused to do the rest of the gutters beyond the meters that were written down. Despite the agreement to job match, it wasn't really the case and they told me I should have measured it out and realised before signing the quote....They kept doing the wrong things as well as requested so had to get them to come in a few times to fix. In the end, I had to fork out an extra $1360 to get the whole job done. They were great prior to the quote but difficult afterwards. I think their tradies were pretty great though so it's more the particulars in the invoice/quote/financing that you have to be more careful with. I hope this experience helps others avoid problems.
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