4Britax Safe-n-Sound Compaq

Britax Safe-n-Sound Compaq Questions & Answers

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Julie Abell
Julie Abell

After I hv installed the compaq into my car, tightened the seat belt as much as I can and tightened the other strap that clicks in the boot the seat still moves. How do I go abt getting the seat from moving once it has been installed and all straps hv been tightened? Thanku

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Julie, thanks for your question. When testing a seat for movement this should be done near where the vehicle seat belt threads through the car seat. The other thing is ensure that the top tether hasn't been adjuster to tight that it's lifting the car seat off the vehicle seat. If you need any further assistance please feel free to contact us at aunz-support@britax.com kind regards, the Britax team.

Karen N.
Karen N.

I just bought this seat and after concerns with babies head not getting enough support...I will return it tomorrow. What do you recommend with the product since this may happen? That seems to be a few peoples concerns

Oow
Oow  

If you have it installed on the correct angle it won’t be a problem :)

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Karen N. Thanks for your question. Please email us at au-support@britax.com so we can further assist you. Kind regards, the Britax Childcare team.

Karen N.
Karen N.  

Thanks for getting back to me. Unfortunately, we have already returned and selected another option. i would suggest that you include a note on the packaging- or how you promote the product so people are aware. I have read a few reviews and peoples concerns before making an informed decision to return this.

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Karen N. Sorry to hear that you felt this seat did not have the adequate head support. The Safe-n-Sound Compaq is tested and approved the current Australian safety Standards from birth-4 years approx.
Thanks for your feedback. Kind regards, the Britax Childcare team.

Abbey
Abbey

Hi, I bought a second hand Britax Safe-n-Sound Compaq from a good friend had a back up for my mother’s car. When my little one is in the seat rear facing, the harness straps won’t tighten, very hard to pull. I have to fiddle with the back for it to work. Though without my little one the straps can be easily pulled?

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Abbey, thanks for your question. Please email us au-support@britax.com and include your contact number in the email so we can further assist you. Kind regards, the Britax Childcare team.

Tracey
Tracey

I am looking at purchasing this compaq car seat for my granddaughter 6 months old, who will be coming to visit, my question is is anyone using this in a Mazda CX-3 rear facing? I am finding it difficult to find a car seat to fit, i am only 5'3 but husband is 6'2 so needs some leg room..thank you for any help

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Tracey, thanks for your question. The specifications for the Safe-n-Sound Compaq are located on the website however I have supplied the link for you below:
external link 
If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Safe-n-Sound team.

Rosemaree C.
Rosemaree C.  

Wow that really didn't answer the question did it. Anyone can see specs online.
I also have this car and I'm wondering the same.
If installed behind a driver will there be leg room for adult.

Kyra S.
Kyra S.

I have the compaq MK11 and have noticed that when my daughter is strapped in if she leans forward or pulls on her arm straps they come loose?? Why is this happening this is not safe!!

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Kyra S, Thank you for your question regarding the Safe-n-Sound Compaq MKII. Please email some photos to au-support@britax.com of your child in the restraint so we can see how the seat is adjusting according to her height. Kind regards, the Safe-n-Sound team.

MMF
MMF

I have purchased the Safe n Sound Compaq MKII from a shop which is closing down. If I have any problems with the item where do I go to get it fixed? I live on the Northern Beaches of Sydney and purchased the car seat from Buy4Baby Narrabeen.

Lauren46
Lauren46  

Contact Britax directly. They will refer you to a service centre nearest you if and when you have any issues. It won't matter if the baby store has shut, as the warrantee is with Britax, not that shop.

Erin. B
Erin. B

We are looking at getting the COMPAQ MKII for our twins. Does anyone know if the buckle clips in one side at a time or do you have to put them together to clip it in?

We live 150km away from the closest baby store so it's hard to get there. Thank you

Kate Mc
Kate Mc  

left one will click in alone

BrookeS
BrookeS

I've just bought this seat and am having issues with the buckle sitting too low and the straps cutting into my daughters thighs. I've adjusted the straps properly and tightened them and every other aspect of the seat is fine except the buckle height. I was told to try and adjust it but it can't adjusted? How can this be fixed please? It's quite irritating as i bought it for the fantastic safety rating and ERF options but unless I can get this buckle sitting correctly it's not very safe. Thank you.

Kate Mc
Kate Mc  

I would call britax and they can put you in touch with your closest britax person. They fixed mine and no issues since

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi BrookeS, thanks for your question. Can you please give us a call on 1300 303 330 so we can discuss this with you in further detail and point you in the right direction. Kind regards, The Britax Team.

Leanne
Leanne

How do you get the black plastic clips that are attacheched to the metal buckle on the back of the seat that hold the actual straps of the car seat? We'd really lile to clean the seat but these black plastic pieces are incredibly hard to get off so we can get the straps disconeected and take cover off!

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Leanne, thank you for your question. you can takes these black clips off with a bit of force but unfortunately you wont be able to put them back on. Many thanks, The Britax Team :)

susanmv53
susanmv53

To unbundle, I have to hold the buckles in place otherwise only the right belt unclicks. Is this normal?

K&k
K&k  

Id say it's not normal. Mine doesn't do this.

Shannon E
Shannon E  

I agree - doesn't sound like it is working right.

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Susanmv53, thanks for your question. We agree this doesn't sound right. Can you please give us a call on 1300 303 330 so we can discuss this with you in detail, thanks, The Britax Team.

Angie
Angie

I am looking to buy this product for my 2 and a half year old grand-daughter. I don't want to use it as a rear seat. Will it fit my Hyundai Hatch with leg room for the passenger? Thank you. Angie.

Shannon E
Shannon E  

I imagine it would be fine but would definitely be worth testing if a shop will allow you to do it.

WBourne
WBourne

I have recently bought this for my 5month old. The body harness strap is extremely difficult to loosen and tighten. Barely moving when I very firmly push down the release button. I have used many car seats in the past and know that this is not right.

Help!

Dee44
Dee44  

I use to adjust harness before clicking in buckle if that doesn't work I would take it back to baby shop u purchase it from and examine what's going on ( call them first though)

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi WBourne, Safe-n-Sound products are covered against faulty materials & workmanship when used under normal conditions for the warranty period. We provide a 5 year warranty period on Harness, Seat Moulding & fittings on most models. The speakers in the head rest are covered by a 6 month warranty. In addition we provide a 2 year warranty period on fabric covers, comfort pads and padding. The air cushion is considered a Seat Moulding component, covered by a 5 year warranty period. Please take your seat along with your receipt to your place of purchase so that they can arrange for the seat to be sent in for assessment. Please also feel free to call us on 1300 303 330 if you would like to seek futher advice, kind regards the Britax team.

Jennifer
Jennifer  

Did you find a reason for the stiffness? I have been having the same problem. I have had to reach where the seatbelt feeds through and manually pull tight or loosen. I thought it had something to do with my car and rearward facing but it now faces forward and I still have the same problem..

Aaron
Aaron

Hi, We've just bought a Safe-n-Sound Compaq. The box we received had previously been opened and there was no packaging on the product. What I'm curious of is, is there meant to be a seatbelt lock for the car seatbelt to stop the car seatbelt from working lose under the base when it's placed in the rearward facing position?

BubbaH
BubbaH  

I don't think it has a lock, not that I noticed anyway, but its never come loose.. There is a slot the belt goes through and that seems to keep it in place..

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi aaronsemler, thanks for your enquiry please call our team on 1300 303 330 so we can discuss your query further. Kind Regards the Britax Team

BKeight
BKeight

Hi. Can anyone tell me the measurement to the shoulder marker when baby can face forward in this seat? We already have a Steelcraft Agile carrier/seat so I am looking to move bub to the Compaq only when she can forward face. Thanks in advance.

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi BKeight, we would recommend that you visit your local baby shop to try your child for suitable. The Compaq shoulder height makers are lower approx. 350mm and upper is 420mm. Please call our team on 1300 303 330 if you would like to discuss this with us in greater detail. Kind regards, Britax Team

Planet Hopping
Planet Hopping

Is there a way to check the manufacture date of a Compaq car seat if the sticker has come off! Have there been other versions/ changes in the seat that may help to date it? When did the Compaq first come out?

3xmum
3xmum  

Hi your best bet would be to call britax / safeNsound as I don't work for them and can only answer what I know about my car seats I own :) Customer Service Enquiries

1300 303 330

Planet Hopping
Planet Hopping  

Thank you. Will do.

Planet Hopping
Planet Hopping

What are the differences between the old and new version? Is it still ok to purchase the older version as I have seen some Compaq seats for a cheaper price and I assume they must be the older version?

3xmum
3xmum  

Hi I would contact Safe'n'Sound / Britax and ask about the safety concerns but i would assume if being sold brand new in a store they are safe but there is a lot of difference between the old model and the new for starter the new version coheres to the latest safety requirements and also is test to 15kg rear ward child where the old version is 12kg new has better head support and base is better and has no re-thread easy adjust harness but best bit is to check them out in person and call or look up Britax with you question :)

Britax Safe-n-Sound
Britax Safe-n-Sound   DM   

Hi Planet Hopping There are a differences in the old version and the new. The 2010 Australian Standard version is based on shoulder height marker which indicate when you child needs to be moved to the next stage. Rear facing mode approx. 12mths and forward facing mode from approx. 12mths to 4yrs. The 15kg rear ward testing is only applicable when you child is under the shoulder height marker that indicates that the child needs to be turned to forward facing mode. The new Compaq has the new hassle free harness and slim base. The 2004 Australian Standard seat is weight based and is suitable from birth to 12kg in rear facing mode and from 12kg to 18kg in forward facing mode. Attached is a link to our website to the new Compaq external link  Please feel free to call our team on 1300 303 330 if you would like to discuss the many differences in further detail. Kind regards, Britax Team

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