Reviewer Photos & Videos
The boys are efficient and professional but damaged multiple things. Received a partial refund after posting this review
We requested a move for a one bed room apartment from Cowper Street Parramatta to Church Street Parramatta, a distance of 5 minutes walk. The movers came on time but they did not call me 30 minutes before they arrive as stated in the email, instead they called me when they arrived. When asked about this matter, the mover said it was a "courtesy call" which was not compulsory. This left me unprepared as I was minding my other business thinking that I would have 30 minutes after they call me.
The boys were efficient and professional while movin...g, informing us the things we needed to know before commencing any actions. However, one of boxes was facing the wrong direction while unloading from the truck to my new place even after I told one of the boys (his name was Alex I believe) that it needed to be facing a specific direction at all times as it contained unsealed liquid toiletries. Even more shockingly, the box was still facing the wrong direction when I discovered it on the floor of my new house, even after I told them the second time. The boys were very helpful when dealing with the building manager as our move was about to go after 4pm (my new apartment regulates the move in time to be no later then 4pm, but it's not the boys fault, they were super fast and efficient, I under estimated how much stuff I had), and the building manager allowed us to continue the moving. When moving finished, I was asked to sign the paper which stated "I have checked and found no damage on all my furnitures, as well as both starting and finishing properties." I was only given 10 minute to do this as my current 30 min would be expired by then, so I will have to pay an extra 30 minutes charge if I take any longer. I do not understand how can a process that requires me to check my new apartment, go back to my old apartment, check my old apartment, then come back to my new apartment, be done in 10 minutes. So I signed the paper without making sure that all my stuff were not damaged. While unpacking and sorting out my stuff in my new house, I have discovered multiple scratches and dents on my furnitures, which I will attach below. I understand that Safe Removalist has stated its damage policy as "all damages made during the move have to be identified before the movers leave, and damage reports made after the movers leave will not be processed", so I did not submit a damage report. My point of writing this review is to ask Safe Removalist to reconsider their policy on damage report, as well as alerting potential customers about the companies policies.
Great post removal support
We had a large move that needed 2 trucks: the second truck came quite quickly.
Teams were good at alerting you they’re on the way.
We had some concerns w the team hurrying and an issue w washing machine installation but this was followed up later.
Our son’s bed didn’t fit up the stairs on the first try, however the post move support team came and dismantled it further so he could have his bed. This was a great relief.
Fast and Efficient
Paul and Alex were fast and efficient. Hired a 2 room truck and everything was finished within 2.5 hours from Botany to Kensington.
Would definitely use them again. Thank you!
Moved from a first floor 2 bed apartment from Naremburn to a townhouse in Balgowlah across 6 hours. Guys were polite & careful with our belongings during the move. Thanks guys
Friendly and hardworking
We moved to a nearby suburb from a 3 bedroom to a 3 bedroom house. We booked a 7am shift and they arrived on time. We were still packing some things and they helped box loose things and provided great advise for packing.
They were efficient and friendly and completed the job in time for us to start putting essential things in order in the new house. Thanks Rick and Cosmo.
The reviewer stated that an incentive was offered for this review
Very good service
We are very satisfied with the timely service provided while moving from our old 3 bedroom apartment to our new 3 bedroom apartment. We recommend their services. Friendly and competent staff.
Review collected in partnership with Safe Removalist
Excellent service once they arrived
We are knocking down our house so we had to move part of our house furniture into a shipping container and the rest into a neighbouring house. Josh and Sam were fantastic and went well beyond the call of duty and exceeded my expectations - they were friendly, quick and very obliging. The only issue I had was that they were very late. They were due between 7:00am and 9:00am but arrived at 12:30pm and I had to do the chasing to find out what was happening. I had taken the day off work so wasn't impressed, but they made up for it when they finally arrived.
One bedroom move - took longer than expected but lots of items. Very careful and considerate. Wrapped everything and navigated some difficult stairs, items, small spaces, and balcony lifts. Awesome attitude the entire time, and friendly.
Safe removalist team did a good job moving our possessions. They wrapped most items to protect and put plastic on mattresses. Would use again.
How every Business should be
This company runs his business with true customer service and satisfaction in mind. We had to move our office 3 doors down and his crew did this with smiles and true concern to help us. The bulk of our move consisted of heavy lifting of numerous large filing cabinets and metal credenzas, tables, etc. The crew he sent down were very capable and fast and made sure they did not waste time even if I was telling them to have a break.
To the owner/manager of Safe Removalist, I would like to say thank you for the service you have provided us and re...ally much more is you truly know what customer service is and what ''going the extra mile'' is. Again your crew's dedication and concern to make this happen for the customer is what really stood out for me.
A Hassle-free Move!
Did a 1-Bedroom move, Mark’s and Kosmas’ organised moving of furnitures made everything so easy and efficient. No time wasted, furnitures are handled so carefully, friendly staff, even assisted us in arranging them strategically in the new place. Charges are value for money, thank you Mark and Kosmas. Will definitely use them again and will recommend to family and friends.
Questions & Answers
How do you pack large flat screen tvs & do you do discounts for pensioners
Do you operate in Melbourne?
Are you able to store furniture?
Get an answer from our members and Safe Removalist representatives
Other Furniture Removalists
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.