Salon Express - Farce
What a Farce,
Salon Express advertise $23.50 for a mans haircut. But do not tell you until you sit down that should you have product in your hair such as gel or wax they need to wash it first for another $12 that being a Total of $35.50.
Excuses they used at Joondalup was it blunts the scissors, or they cannot layer it properly. Mount Hawthorn excuses are that they cannot cut it properly because of the wax.
I've been to many other hairdressers and barbers, not one of them have ever complained or even mentioned a problem with any product in...
I went in to salon express Springfield for a cut and colour my hair is long but not extra long I paid $168.50 with my hair wet. As I refused to pay the $202 dollars I was quoted to include a hair dry The price I expected to pay is what is on their website for long hair colour which is $80, but I ended up being charged an extra $65 dollars because my hair was thick and long. Don’t waste your time here, go book a nicer salon with better products and staff. You virtually pay the same price.
Overpriced. Poor results
Very over priced and results don't show for money spent. Services and prices not explained clearly. Beware of the Mirrabooka store and go elsewhere. Shop around. Complained to head office and didn't want to really want to hear me. SHOP AROUND YOU CAN GET GET BETTER AND FRIENDLIER REDULTS ELSEWHERE.
First Visit, best cut of my life
Most woman love getting there hair cut and do this on the regular. For me its always been daunting because ive never been 100% happy with how it looks. I went into belmont and was immdeiatley greeted with a warm smile and seen to straight away. I had an amazing Asian women cut my hair who has done this exactly how I wanted if not better, unfortunately I didnt get her name. Would absoutly recommend this store. Excellant service and the best cut ive had.
- Verified customer
Garden City is Awesome!!!
I had my first visit to this store today and was extremely happy with service from the moment I walked in. A huge thanks to Dani with helping choose a new color and style that I love. Walked in with an old mop on my head and walked out feeling like a million dollars.
Just wanted to warn anyone else who is thinking about getting there hair coloured at Salon Express in Ocean Keys shopping centre , I always get my hair cut and my daughters hair cut at this store but last week I wanted a simple all over plum colour put in my hair . But what i received was bright plum roots and basically brown ends . The girls would not admit that there was a colour difference at all from my roots to my ends, and basically wanted my money and sent me out the door saying that it was the lighting in the Salon that made it look th...at way. Absolutely appalling colour job for a professional . Think they all need extra training and a course in customer service . But wait it gets better , later that day the owner of Joondalup and Clarkson Salon Express called me to say that she has seen photos and there is no colour difference at all !!!! What a Joke i have photos too !!!! Which clearly shows a major difference . The whole experience was vary stressful , and upsetting !!! Luckily I thought to call Salon Express Head Office and Rachel there was very lovely and apologetic , she directed me to Salon Express in Wanneroo which the very lovely girls spend 2.5 hours fixing up Clarksons stuff up . So happy now with my new hair colour and would go back to Wanneroo but never ever Clarkson or Joondalup .
Went here first time (Joondalup Salon) as I was not able to get in my regular hairdresser. Went for the $27.50 style cut. I have short hair and wanted it layered and shaped. Was told I had to pay an extra $10 on top of price as they measured the amount to be cut was over the length limit, What??. Didn't understand as I thought a style cut is a style cut. I had to ask the hairdresser to reshape my hair and trim the layers. Wasn't gonna pay extra for a few inches more, so had to make do with what I ended up with. Won't be back here in a hurry, misleading and not professional. Waiting for my hair to grow back again & will be seeking other hairdressers who do what the say & don't add these extra costs on top of the price specified.
Hairdresser made me feel awful about my hair
This was the 2nd time I've been to salon express at Springfield. The first time was lovely but I cried after leaving this time.
The hairdresser made me feel awful about the colour of my hair in what felt like her trying to get a further sale. She then pressured me into buying products to help "fix" it with the assurance that I would get a discount because of the hair cut. On checking out and doing a mental calculation though, I'm sure she charged me more than she should have but she didn't give me an itemized receipt. I was already feeling too...
Poor Management and Customer Service
Although Salon Express at Springfield in QLD is a walk-in no appointments necessary salon, I gave 24 hours notice that I wished to have a up-style completed for an event. I was advised that this would be no problem, given costs and an idea of what they would do. Upon arrival all greeting staff and hairdressers were fantastic and friendly and got me through straight away. There was a 10 minute delay to commence my up-style and then was handed over to a young hairdresser and was informed she'd be my hairdresser and they'd blow-dry, straighten and...then set my hair in rollers to achieve a curl, then they would 'braid' the front and twist it around. Sounded great and I agreed to this verbally. 20 minutes in whilst my hair was being blow-dried, the manager came out of the office area barking orders and yelling at 2 hairdressers on the floor - one doing my hair and one attending to another lady in the chair receiving a style cut. It was to do with they were taking too long and people were lining up and more needed to be done to push more people through. Completely inappropriate and rude of her! My hairdresser then stopped my hair and went to the front counter for 10 minutes to attend to waiting customers and process more payments. It was simply the managers idea of push push push more money through and grind her staff to the floor and treat current customers poorly. When the lady doing my hair came back, she did apologise, but obviously it wasn't her fault. Then all of sudden she went off again, only for me to have another hair dresser come along and play around with my hair. They did blow dry and straighten my hair, but I did not have rollers put in to properly curl my hair, they only used heat to loosely create curls with a brush. I said I wasn't overly happy and really preferred it to be up completely and despite constantly being pushed and told - "you have beautiful hair, so show it off" they weren't listening to my instructions of "I want it up". Then because I was indecisive, I get told to "hurry up and tell me what you want because I'm being pushed to get you out of here". The day before, I get told 1 hour wasn't enough time and I needed to leave more time, on this day I gave them 2 hours and after 50 minutes (with at least 15 minutes of just sitting there waiting) I was being told I need to get out! I eventually did get an 'upstyle' and paid $120, but pitiful service and horrible management interactions with her staff.
I cried when I saw my hair at home
I hadn't been to salon express Mirrabooka before until last weekend. My hair was level with my bust and I asked for a cut just below my shoulders. The man cutting my hair asked if I'd like layers, at first I said no but then I said he could put VERY small ones in, with emphasis on the small. To begin with he didn't even offer to wash my hair which was dirty as the cut was spontaneous, he then couldn't even part my hair in the middle. because I left with my hair wet, I couldn't really see how bad the layers were as my hair is black. Once I got h...ome, washed and dried it, I instantly cried because the layers were shocking. Half my hair was long and the other half was short. I called and they didn't even offer to fix it, they only offered a free treatment. Horrible service.
Staff shows attitude to 4yr old kids hair cut when cut his ear!
Cheap in all way .. cheap price and cheap service.
Cut ear of my 4yr old son and instead of doing first aid .. staff shows attitude! ...
I never reccon this hair service to anyone .. its in orion shopping mall at springfield central
Worst salon ever- salon express Clarkson
Rang them to book for my 2 kids...said no appointments just walk in..Walked in said 30 mins wait..Went bak 30 mins later.
Made us wait good 15 mins..Then a lady started with my 10 yr old..my 3 yr old was still waiting..By the time there were 3 new customers and they left my 3 yr old and serviced the new customers..After 45 mins a rude staff came and had no idea how to deal with 3 yr old.. Did a crap cut..I can do better job than her..
Never going bak again..
Questions & Answers
Is it true if you havnt washed your hair in 24hours they won't cut it
Salon ExpressSalon Express
Hi Maxine, thank you for your enquiry. It’s not that we won’t, but if we feel like it’s not suitable to cut and needs a wash and hasn’t been washed in 24hrs, we can request the customer to get a shampoo done or decline the service.
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