I cried when I saw my hair at home
I hadn't been to salon express Mirrabooka before until last weekend. My hair was level with my bust and I asked for a cut just below my shoulders. The man cutting my hair asked if I'd like layers, at first I said no but then I said he could put VERY small ones in, with emphasis on the small. To begin with he didn't even offer to wash my hair which was dirty as the cut was spontaneous, he then couldn't even part my hair in the middle. because I left with my hair wet, I couldn't really see how bad the layers were as my hair is black. Once I got h...ome, washed and dried it, I instantly cried because the layers were shocking. Half my hair was long and the other half was short. I called and they didn't even offer to fix it, they only offered a free treatment. Horrible service.
Staff shows attitude to 4yr old kids hair cut when cut his ear!
Cheap in all way .. cheap price and cheap service.
Cut ear of my 4yr old son and instead of doing first aid .. staff shows attitude! ...
I never reccon this hair service to anyone .. its in orion shopping mall at springfield central
Worst salon ever- salon express Clarkson
Rang them to book for my 2 kids...said no appointments just walk in..Walked in said 30 mins wait..Went bak 30 mins later.
Made us wait good 15 mins..Then a lady started with my 10 yr old..my 3 yr old was still waiting..By the time there were 3 new customers and they left my 3 yr old and serviced the new customers..After 45 mins a rude staff came and had no idea how to deal with 3 yr old.. Did a crap cut..I can do better job than her..
Never going bak again..
pricing ridiculous incompetent stylist
Orion Springfield QLD Shop - the pricing they advertise is incorrect, when you get inside you get told that having a trim is a new hairstyle, and you get charged what ever price they come up with. The hairdresser I saw didn't know how to thin out my hair, so effectively she just cut the length and did nothing else. Will have to go and see another hairdresser whom is actually cheaper but can cut hair. Also the young girl who cut my hair didn't even bother to introduce herself. Very disappointed. Id been saving up for this haircut and feel sad that my treat was a complete waste of money and overcharged.
Best salon in Mount Hawthorn. I have had my hair done here numerous times and the staff always do an amazing job. They make you feel comfortable from the minute you walk in, always offer a nice hot drink and new magazines. 5/5 for the quality of work and customer service would defiantly recommend!
COMPLETELY RIDICULOUS CHILD POLICY
Went into Salon Express to get my 15 year old daughters hair cut and was asked by a member of staff if I minded that she check her hair for head lice first. Yes, I do mind, I didn't come here for a head lice check, I came here to get her hair cut. I was then informed that if I did not consent to this she couldn't get her hair cut as this is the salons policy. What the heck!!!!! I thought this was completely ridiculous and told them so. I have never had a problem with this at any other salon, ever. I didn't agree to this and was told they wou...ld not be able to cut her hair. Off we went to another salon, where she had her hair cut without any problems and without a head lice check!. As a paying customer surely it is my choice to have a head-lice check? Can you imagine how embarrassing this would be if a child actually did have head lice and was told so front of a roomful of customers? I can't imagine other parents putting up with this either. Salon Express you have a ridiculous policy and I will not be returning, you just lost yourself a paying customer who will not be returning and probably many more to come.
Mt Hawthorn WA store
Had a really bad cut and was forced to have same woman try to fix when I went back next day. Next cut after this by a man who was great so went back and he cut very unevenly. Went back few weeks later for a other cut and explained and showed how uneven it was to owner. She took under 3 minutes, didn't even wet my hair, charged me $27.50 and my hair was up to 2 cm uneven. It's hard to go wrong with my curly hair as it's hard to see an uneven cut but was so obvious it was mentioned by 2 friends the same day. I think the man is her husband so sh...e deliberately gave a bad cut for complaining. I wrote to head office weeks ago and no reply. Will never go back despite how convenient they are. 3 very unprofessional cuts and $82.50 later I've learnt my lesson.
Fantastic cut every time!
There are many different franchises around Perth but I always travel to here as they really know how to cut curly which seems to be a challenge. It is never a long wait to get in and quality work and service each time. I've had a different person each time and walked away happy. Definitely recommend!
Questions & Answers
Is it true if you havnt washed your hair in 24hours they won't cut it
Salon ExpressSalon Express
Hi Maxine, thank you for your enquiry. It’s not that we won’t, but if we feel like it’s not suitable to cut and needs a wash and hasn’t been washed in 24hrs, we can request the customer to get a shampoo done or decline the service.
How much would it cost for someone with long hair (between shoulder to Waist length) to have a shampoo, cut and blow wave please? i would like to buy a voucher for a friend.
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