Poor quality product and unresponsive company
I purchased Salty Dog clippers in April this year, choosing this company over others recommended by my vet because we wanted to support an Australian company. The scissors were blunt from day 1 which I was willing to overlook but now after using the clippers 3 times to trim only around my cavoodles eyes and nose they have stopped working. The clippers too are relatively blunt. I believe they are still under warranty but the company hasn't replied to any contact I have made them. I strongly recommend avoiding this product.
Purchased in April 2020.
Save your money!
I bought Salty Dog Clippers, they didn't cut through my dogs coat, and its not that thick, Maltese/poodle x, they are also very noisy. I managed to make contact via email and was told I was probably not using them correctly and to look at YouTube! The blades are difficult to change, none of them worked. No customer service, its a shame as I thought I would have better service dealing with an Australian company.
Do not buy, terrible.
Scissors were blunt and dirty. Clippers struggled to go through the coat of my miniature spoodle who was bathed and completely dried ready for her groom. Tried to contact twice but no response. Was even sent an email to review their product after the first complaint sent but no response. Extremely disappointed with the lack of customer service. Have tried to allow the saltydogclippers company to assess and fix the problem but no response displays a lack of care, empathy and respect for their customers. I truly believe any positive reviews must be written by them and their family and friends.
Purchased in April 2020 for A$200.00.
These are absolutely useless. They do not cut our Cavoodle coat at all. Total waste of money. Extremely disappointed ! Their review page is a total con because they simply don’t work at all. They are packaged nicely and that’s it.
Purchased in April 2020 at On line for A$199.00.
- Verified purchase
Warning: DO NOT BUY
These clippers were rubbish from day 1. Didn’t clip through Groodle coat. Scissors were mostly blunt except for one small section.
Customer service is non existent. Don’t even bother calling, they don’t answer and you can’t leave a message. Sent an enquiry requesting help through the website, no response over a month later. Emailed them 12 May, never got a response. 19 May sent another enquiry through the website complaining about the lack of customer support. Got a short response, asking if the blade attachment was the issue. I replied with ...an explanation of the issue - the clippers don’t work, scissors are blunt and I want my money back. Haven’t heard back from them. Andis do great clippers, slightly more expensive but you will regret buying these so save yourself the hassle and cough up another $150 (for us that’s the cost of 1.5 professional grooms so completely worth it). If I can save one person the frustration of dealing with these cheap, crappy clippers and this uncaring business, setting up a Product Review account and posting this rant will be worth it.
Purchased in March 2020 for A$199.00.
I bought over a year ago and used twice, they took me 3 goes to shave my poodle x Maltese each time, very disappointed now I'm back to taking him too a groomer, 200 dollars gone, noisy and gets hot quickly
Purchased in March 2018 at Online for A$199.00.
Noisy and hot - terrible
The clippers heat up so much that it took 4 sessions to clip my dog. They are also noisy. The scissors were also blunt. I thought I had purchased a faulty set but their communication was just to tighten the scissors. They couldn’t be tightened more. A waste of $200. They never offered a refund or a return.
Purchased in March 2020 at Saltydog clippers for A$200.00.
Service for the Salty Dog Clippers
I have purchased the Salty Dog Clippers and various other products to support the use of these clippers. I use the clippers on my Cavalier King Charles Spaniel dogs. I have found that the clippers are very good for grooming my dogs. I previously had a different brand of clipper that could not cut through the coat of my dogs, the Salty Dog clipper does an excellent job of this. I have always found the team at Salty Dog to be extremely helpful when I have had any problems and these have usually been operator issues. Thank you team for you support as I learn how to groom my dogs.
Do not buy this product
After taking delivery of the Salty Dog Clippers my wife and I started to clip one of our border collies. These clippers quite simply do not work. Don't waste your money. I sent an email of complaint and they didn't even have the courtesy to reply. Complete waste of $200! Rob O'Brien
Purchased in October 2019 for A$200.00.
I’m am so impressed with this kit. The clippers are easily as good as my previous ones, which btw, cost a lot more than these. The addition of scissors, nail clippers etc is a great idea and so useful and handy to have everything in one place. Other people have said they are heavy or noisy......I found they are actually lighter and quieter than others I have used. My first clip on my very hairy Cocker was a complete success.
Purchased in August 2019 for A$200.00.
Finally something that works as expected.
A\I dont normally write reviews for items I buy but in this situation i was that impressed I have made the effort. After using two other types of clippers and thinking this dog must have a double coat or something I took the plunge and ordered these clippers. Once they arrived I sat down to give them a whirl and what do you know they just went through the coat like a hot knife through butter.
Couldn't be happier so if you are reading this, look no further just place the order. You won't regret it.
Purchased in February 2019.
Great value, great clippers!
At first I was sceptical that such an affordable set of clippers would cut through the very coarse and thick coat of my Airdale terrior but I was stoked with there preformance. For the cost of just two visits to the groomer we are now able to keep our best mate looking his best all the time. Very happy with the quality and service from this great aussie company. Highly recommended
Questions & Answers
What type of company does not respond to concerns and complaints from their customers?
HI, I'm looking to buy a suitable clipper. I have a moodle/maltipoo. I need clippers that are not very noisy but more importantly that dont over heat, I dont want to burn my dog. I am not a professional but want to keep my pup looking neat between professional grooms
I use the Salty dog clippers on my King Charles Cavalier spaniel, I have not had any problems with the clippers overheating. I do keep the clipper area brushed clear of fur and well oiled. I have had to youtube clips to learn how to clip my dog and know that my work is not professional but he is kept well groomed, good luck!
Hi Salty Dog, we have an Airedale Terrier so is there anything you would recommend in addition to the regular kit. Cheers, Ernie
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