- 72 hours 78cm Spinner
- Verified purchase
samsonite 72 hr Deluxe - Zipper split on return journey and expandible was useless.
Bought this suitcase from Strandbags for my upcoming trip to Ireland in winter. As travelling with a child i wanted a suitcase that was light and easy to manage. It didnt disappoint on that front BUT the zipper was hard to close and split on my return journey home. The expandible section was useless and difficult to close. Got a refund from store as soon as I returned. Wish i read the reviews. For the price, I expected superior quality. Will never buy Samsonite again.
Purchased in November 2019 at Strandbags Retail Store for $300.00.
Zipper broke on first trip
I purchased this case from Myer end August 2019, based on Choice recommendation. It was on special but still high $200s. Not quite 3 weeks in to OS trip in sept 2019 the zip broke in the luggage area of the bus transferring us to hotel, strewing my personal effects everywhere. The suitcase was not even full enough to require the expansion zip. Had to purchase luggage straps to hold it together for the rest of trip. Taking back to Myer today and expecting a refund to spend on another bag, which will not be Samsonite! In my view its not fit for purpose and does not deserve even one star.
Purchased in August 2019 at Myer Retail Stores.
- 72 hours 78cm Spinner
- Verified purchase
10 Year Warranty is a Joke
Firstly - I love these suitcases. They are reasonably hardy but super light meaning you get another kilo (or three) of luggage for your allowance compared to a hard / shell case. They are pretty simple inside but a sacrifice made to save weight.
I couldn't understand the negative reviews until the zipper tag came off the expansion zip and was told this was 'airline damage' and not covered under warranty. A zipper tag could be bumped off at any point being place in a taxi, in transit or just brushed against another suitcase.
It makes me worr...y about how they would handle a more serious claim if they can simply brush off any request as 'airline damage'. After all - these suitcases are made with the intention of travelling on planes and pushed through airports, otherwise we would all have duffels! My sense is that the 10 Year Warranty claim is a marketing ploy as their actual warranty is a joke!
Purchased in July 2017 at Leather and Luggage for $269.00.
Selling after using it once!
Zip takes 5 minutes to close as lid portion of zipper buckles when case is full. If I try to do it quicker I'm sure it will break zip. Lid is too flexible due to the lightweight material. Its at its worse when you open the expanded section of the lid. I paid good money for this supposedly high end product. I'm going to see if they will take it back but I doubt they will take it. Don't waste your money. Shame in you Samsonite. This product is tarnishing your reputation as a high end product.
Piece of crap
After one trip with this suitcase there was a tear to the top part of the suitcase. I travel weekly with other luggage and this has never happened. I bought Samsonite to as I thought it was an investment on the so called perceived cheaper brands. Samsonite claim this was airline carriers fault and therefore not covered by their warranty. They were very unhelpful and impossible to reach. Will never buy this brand again nor would recommend it to anyone else.
Broken easily, ignored warranty
If you are considering purchasing a suitcase from this company I urge you to reconsider. I have been in contact with 2 separate customer service representatives for seven months over a faulty suitcase. I have over 30 emails, mostly sent by me, as the replies dry up after they realise I should get a replacement as per my warranty. I am so frustrated and dissatisfied with the non-help I have received. I thought Samsonite was an investment, and it was worth the price for a durable suitcase. It is not.
- 72 hours 55cm Spinner
- Verified purchase
What a total load of Rubbish
We purchased two bags from Stand-bags in Woden, Canberra on the 8th July 2017. Both are broken, the first bag (large one) the zip split and the stitching has came undone. I talked to the assistant manager a week before heading off on a holiday and he told me to bring the bag in after the holiday. The smaller hand luggage bag at that time was fine, we have only used both bags for internal travel twice. When i got into Sydney on my way home i noticed the wheels on the carrybag were not working well, it was uncomfortable to pull along the side of...me. I would like to state that the Cabin bag has always traveled with me, it has never been checked in ...ever..Stored in overhead storage on the plane. When we got back from our holiday I called the shop to tell them i was bringing the bags in on the weekend, for them to replace, which i did. I left the bags in the shop on Saturday with a lovely lady who said the assistant manager would call me immediately. I got no call. I called them on Monday morning, no manager in today, i left my details and I got a call on Tuesday morning from the Assistant manager. He told me they would replace the large suitcase (no kidding, its broken), but that we had damaged the small one and so therefore it was our problem. We would need to pack, send and pay for it to go to Melbourne. End of story...not covered by warranty apparently (the 10 years that they told us about when purchasing, didn't cover the frame bending) Why is the frame bent!! Its only ever been in the overhead lockers, with pillows and headphones in it! Shame on you SAMSONITE and STRAND-BAGS. The young man we dealt with was rude, complacent and couldn't have cared less, called me a liar, in as many words, when i said i had always looked after the bag.. I have always purchased this brand, from this shop, but will never ever do so again. Its not over, I will be taking this further....FACEBOOK Next, then to Fair Trading.
Woeful quality and service
I wish I had read these reviews before purchase. I had the bag for a measly 4 days before the handle became loose on one side and then jammed all together.
After reading these reviews I contacted Samsonite and dug my heels in, refusing to accept their standard template replies.
Samsonite wanted to collect the bag to inspect it but I refused, instead sending them a short video of the damaged bag and demanding a refund in accordance with consumer law. It took a week but they finally agreed and I returned the bag to David Jones for a full refund.
The quality and service received were equally woeful. Thanks to the experiences of others here I was able to address the problem fairly quickly.
Very Dissappointed 2.9 kg super light weight Applite
i bought a American Tourister er on the 19th Feb 2014 . 2 weeks into my trip the handle became jammed and eventually broke off. On my return it was exchanged as I believed the handles are very weak and not strong enough to hold the handling these bags get . I have now just come back from another trip and the same has happened again the handle is jammed due to the rod inside the case being bent.
It is suppose to have a 10 year warranty but it is not allowed as they say it is damaged by the bag handlers. I believe there is a fault with thes...
No customer service , no feed back
I bought a Samsonite 72 hrs case in October 2016 . I used it once and returning to Australia the handle became jammed so I returned it to strandbags geelong and was told it was under warranty from samsonite . Three weeks later I was called to say that because the handle has been damaged by the baggage handlers of the airline I flew with I was not entitled to the warranty and I would be charged $60.00 for the handle to be repaired . This was 3 months ago . I have been told that samsonite are waiting on a part . I have also read reviews that have...stated that the problem with the handle has become jammed and broken on this particular model 72 hrs case . Samsonite should honour the warranty against this handle fault because it has occurred so many times before . I urge you all to consider twice before investing in this Samsonite 72 hr case . I'm fed up and bewildered that I've had no feed back from anyone .
- 72 hours 71cm Spinner
- Verified purchase
Waste of Money
Just like a number of people have reported - used once and handle has jammed/bent. Ends of the zippers broken off. Not covered under warranty. Very disappointed and a waste of money.
Terrible! I hate this case.
I felt great with my new luggage, until I got to the airport. After two overseas trips, I have learned my lesson - Do. Not. Use. This. Case. I bought it for its very light weight and because it is a Samsonite. It will not roll straight. Unlike the best luggage today, it will not steer straight, wanting constantly to wobble and roll in a circle, so you find yourself actually fighting and wrestling it all the way, even while inching along in the check-in queue. It only has one little inadequate spindly wheel at each corner; seemingly far too flim...sy for the size and packed weight of the case, whereas my other cases have 4 x twin wheels and glide and steer perfectly. Luggage limits notwithstanding, even at a weight of 19 kilos and properly packed, the Samsonite is unbalanced and feels top heavy, tending very easily to topple over sideways. Also, it is unwieldy and unergonomic; hard to lift and manoeuvre for eg baggage check-in and taxis. Also (I should have known) the 'pearl' colour soils and marks badly from even a minimum of baggage handling. Buyer beware!
Very Poor Quality
I purchased 3 of these luggage and 2 got damaged in my very first trip to UK. One of them the wire is bent and it can be said its a handling fault by the hotel. 2nd one the Handle is jammed. It's stuck halfway and no noticeable bend. Obviously from somewhere it is bent. we had to put it in forcefully to continue on the journey. And when I took it to the Samsonite repair centre, the handle is not covered by the Warranty. So 10 Year Warranty is nothing but misleading. If the material is not strong enough wo take weight of the bag for 1 trip, it i...s a manufacturing fault. Wither the aluminium used in the handle is not strong enough or has impurities. I do not recommend you to buy Samsonite 72 Hr luggage. It is smooth and lightweight but If breaks in 1 trip is it really worth?
Questions & Answers
Is the Samsonite 72 hour (deluxe) still available?
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