10Samsung 400L Top Mount SR Series

Samsung 400L Top Mount SR Series

 Verified
10Samsung 400L Top Mount SR Series
3.5

189 reviews

PositivevsNegative
65%10%25%
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Build Quality
2.3
Value for Money
2.5
Ease of Use
3.4
Cleaning & Maintenance
3.2
Noise Level
3.1
Internal Layout
3.2
Efficient design
Easy to clean
Expensive repair costs

Reviews

189 reviews
Wombat
Wombat16 posts
  SR400LSTC

I would expect more than 6 years of life for a new fridge

My last fridge lasted 41 years. I've only had this one for 6 years and 3 months and it has suddenly stopped working. For the last 6 months I've had to set it on the lowest setting to keep the fridge down to 5 degrees. Very disappointed with modern fridges. Not made to last obviously. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Sudhir Kumar
Sudhir Kumar2 posts
  SR400LSTC

Very disappointing was big fan of samsung

I bought this from goodguys 5 years back and now all of the sudden the lower compartment stopped cooling. Called good guys they said call samsung and still no solution. I always bought samsung product but I think now I will have to re-think as not at all happy the way it has been dealt with. Show details
Build Quality
Ease of Use
Noise Level
Samsung
Samsung   DM   
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Freddy F.
Freddy F.
  SR400LSTC
Cleaning & Maintenance
Internal Layout
Samsung
Samsung   DM   
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Hey Freddy, We're sorry to hear you've had this trouble with your unit and appreciate you letting us know about this. I have sent you a private message if you can please take a look when you can. Thank you.

Kristal
Samsung AU

Rob
Rob5 posts
  Verified SR400LSTC

Needs re-gassing after only 6 years of normal use

My Samsung fridge conveniently broke down right after the 5-year extended warranty I had purchased. Now the freezer stopped working and the compressor runs 24/7 and the fridge is loud and obnoxious.
I was told by a licensed technician that the fridge needs re-gassing and will cost $500 to do so. I'm very unhappy about this, and this is completely unacceptable after 6 years of use, as I took good care of my fridge and did nothing wrong.
I certainly won't go near anything with the Samsung brand from now on, I've learnt my lesson.. Congrats Samsung, you've earned a life-time ban from me! And I certainly will share my experience with my friends to stay away from this brand. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Samsung
Samsung   DM   
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C Y.
C Y.
  SR398PBTC

Terrible fridge

I bought this fridge in 2017 and it stopped cooling just after 5 years. It has frost in the fridge most of time and I have to turn it off to defrost many times. The freezer stopped working first then followed by the fridge in next few days. Had a technician come over to check at 180 bucks and being told it’s not repairable. I should read reviews of this fridge before call for the technician. Completely waste of money. Won’t buy any compliance from Samsung anymore. Show details
Value for Money
Samsung
Samsung   DM   
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Shaun W.
Shaun W.Sydney, NSW5 posts
  Verified SR400LSTC
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Samsung
Samsung   DM   
More

Hi Shaun W, We're sorry to hear that you are experiencing this with your product and would love to assist you with this. We have sent you a private message and look forward to your response.

Graham Large
Graham LargeSouth East Queensland, QLD3 posts
  SR400LSTC
Margaret2021
Margaret2021South West, WA6 posts
  SR399WTC

Sadly broken after 5 years

Good size fridge for two of us but the fridge stoped cooling after 5 years. I tried to unplug for one week and tried to defrost it also cleaned the back side but didn’t help. The sealing is getting bad too. I wanted to use it at least 10 years! Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Nic
NicSydney, NSW
  SR400LSTC

Broke within 2 years - SAMSUNG absolute nightmare to deal with

Freezer broke, Samsung accepted responsibility, never collected, had to go to fair trading to receive refund.
So much time wasted, many calls made and letters written.
I will never buy Samsung products again. Show details
Ease of Use
Cleaning & Maintenance
Internal Layout
Sharmal P.
Sharmal P.Greater Melbourne (Metropolitan), VIC
  SR398PBTC
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
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MS A.
MS A.Greater Melbourne (Outer), VIC
  SR400LSTC

It doesn’t cool after 3 years!

We bought this fridge in 2017 but after about three years the fridge doesn’t cold enough. The warranty is just 1 year and it doesn’t worth to repair or charge the cooling gas! Show details
Build Quality
Value for Money
Noise Level
Internal Layout
Sharna
Sharna
  SR400LSTC

Horrible experience with this fridge

We bought this fridge in July of 2017. From the beginning it made heaps of loud noises at all times of the day. The crisper door broke after about a year because of its flimsy design. Storing things in the door was near impossible because the fridge never got cold enough. And now it has stopped cooling completely after only 4.5 years. I would never buy another Samsung fridge. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Josh
Josh
  SR400LSTC

Like everyone else: faulty fridge

After about 3 years the fridge stopped cooling (freezer working fine). Appears the same as most other reviews. I’ll contact customer service but I don’t expect great results from that based on other reviews.
I would be hesitant to but another Samsung major appliance or recommend to others. Show details
Anita H.
Anita H.Sydney, NSW2 posts
  SR400LSTC

Crisper could be better designed

This fridge is fine except for small freezer depth and the awkward design of the crisper which gets stuck on the door and doesn't slide back in very easily. A "door panel" that gives access from the top of the crisper would be helpful addition. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Sukh
SukhSydney, NSW
  SR400LSTC

Questions & Answers

Craig B.
Craig B. · 400L Top Mount SR400LSTC (Easy Clean Steel)

Hi, we have owned this fridge from new for a few years as a drinks fridge. It has worked (ok) for this time, but is noisy and has never been capable of keeping beer properly cold (even turned to the coldest setting)….. until recently. Now it freezes everything in the fridge. It is still doing this even when turned down to vacation mode?

Samsung
Samsung   DM   
Russell G.
Russell G. · 400L Top Mount SR Series

Hi, similair to above, we have this top mount fridge and the back panel in the freezer compartment on top is bulging forward on one side, about 2 centimetres also, the fridge is now 13 years old I think, two questions - is there anything Samsung would do about it? (I'm assuming it's out of warranty but is it a manufacturing fault as suggested in posts above? Secondly, is the fridge safe to use or could this cause water/ice to get into the mechanics at the back of the fridge? Russell Gilchrist

Russell G.
Russell G.  

I also haven't taken any steps to repair this yet other than defrosting the fridge which is when we discovered the problem. The fridge does not seem to be cooling as well though (milk going off faster than it used to) though still seems quite cool.

Wombat
Wombat  

I think you have done well to get 13 years out of your Samsung Top Mount Series. Mine barely reached 6 years when it just stopped and I'm not prepared to get it fixed for something to go wrong again, as a lot of the reviews here state.

Jenny Y.
Jenny Y. · 400L Top Mount SR400LSTC (Easy Clean Steel)

bulging back panel in freezer. I believe this is a manufacturer's fault, and hope Samsung address this issue and fix the problem for your customers.

Samsung
Samsung   DM   

Hey Jenny, sorry to hear about the issue you've had. Have you taken any steps to fix the bulging back panel issue? So I can assist you please confirm this. Gilbert
Samsung AU

Estelle v.
Estelle v.  

Hi samsung. Our freezer's back panel is also bulging at the back. Just over 5 years old. Please assist

Details

Features:

  • 400L capacity makes this fridge suitable for a household of 3-4 people
  • Stainless-steel fridge, which is a material that’s typically more durable and easier to clean
  • Separate storage space for meat and seafood helps to keep the fridge organised and hygienic
  • 3.5-star energy rating, which is good but there are other top mount fridges with higher ratings
  • 24/7 chat support and home support that will arrive at your house within 24hrs of requesting (not available on Sundays)

What reviewers thought about this fridge:

  • Top mount fridges aren’t known for having much space, but shelf space happened to be a recurring point of praise for the Samsung 400L Top Mount fridge. Reviewers were pleased that this fridge offered plenty of space to fit in all their weekly groceries.
  • The design of this LG fridge makes it easy to organise different kinds of foods. Shelves come out without a problem so you can wipe them down when they get dirty
  • Reviewers who needed to get their fridge repaired by LG mentioned that getting it fixed was quite expensive. However, it's important to note many comments were about out of warranty charges, which will always be more expensive than under warranty.
Compare all Samsung 400L Top Mount SR Series listings
CategoryTop Mount Fridges / RefrigeratorsTop Mount Fridges / RefrigeratorsTop Mount Fridges / Refrigerators
Price (RRP) $1,299$1,199
Dimensions 1715 x 675 x 668 mm1715 x 675 x 668 mm1715 x 675 x 668 mm
Energy Rating3.5 star(s)3.5 star(s)3.5 star(s)
Household Size 3-4 people3-4 people3-4 people
FeaturesConvertible Fridge/Freezer, Door Alarm and Frost FreeConvertible Fridge/Freezer, Door Alarm and Frost FreeConvertible Fridge/Freezer, Door Alarm and Frost Free
Handle Type RecessedRecessedRecessed
Smart Fridge NoNoNo
Shelf MaterialGlassGlassGlass
Number of Shelves333
Number of Fruit & Vegetable Bins111
Door Hinge RightRightRight
Manufacturer Warranty2 year(s)2 year(s)2 year(s)
Colour / FinishEasy Clean SteelWhiteBlack
Capacity
Total Capacity 400 L400 L400 L
Fridge Capacity 285 L285 L285 L
Freezer Capacity 115 L115 L115 L
Release date
Awards 2019

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