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Samsung 400L Top Mount

Samsung 400L Top Mount

SR400LSTC, SR399WTC
3.8 from 168 reviews

Reviews

3.8

168 reviews
5
(66)
4
(57)
3
(18)
2
(6)
1
(21)
  • Build Quality
    2.7 (25)
  • Value for Money
    3.0 (25)
  • Ease of Use
    3.7 (25)
  • Cleaning & Maintenance
    3.4 (25)
  • Noise Level
    3.1 (26)
  • Internal Layout
    3.3 (17)
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Emerson Júnior

Emerson JúniorSydney, NSW

  • 3 reviews
  • 3 likes

Still extremely upset!!

published

Purchased in June 2020 at Appliances Online for A$949.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 3 person(s)
See all answers
1 comment
Samsung
KathSamsung

Stops working after 2.5 years, mould, condensation & not cooling

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
See all answers
1 comment
Samsung
KathSamsung

never Buy Samsung , worst customer service worst product

published

Bought this fridge 4 year ago, around a year ago realize that back panel of TOP freezer started bulging and lately it has gone to the point , Could not even fit the ice box, contacted Samsung after a month of backward and forward they suggested to contact Samsung premium repairer . Took six calls and 3 weeks to get a repairer, came and took him 2 mins to say this fridge cannot be repaired and cost me $160.
then Samsung did all the hu ha for one month and this week they advised me that they niter fix the fridge(which I paid $160 just for call out) nor can replace.
I did not have fridge for 2 Months.. This fridge have very well known manufacturing fault guys . Never buy this.
Worst customer service ,

Purchased in July 2016 at The Good Guys for A$943.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 1 person(s)
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1 comment
Samsung
KathSamsung
Top Mount Fridges / Refrigerators

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Antonio

AntonioSydney, NSW

  • 4 reviews

Amazing purchase

published

It’s not the first Time that I buy a Samsung product and as always I’m amazed of its functionality and durability. This top mount fridge Is very spacious and the motor is very quite not like some other brands. Very happy with it

Purchased in December 2019 at The Good Guys for A$599.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
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1 comment
Samsung
KathSamsung
Cynthia

CynthiaGreater Melbourne (Outer), VIC

  • 4 reviews

Good fridge for family

published

Bought this online, delivery is quick, set up is quick, It's very good for a family use, enough capacity for food, vegetable and fruit. Extra space for milk and beverage. I like the color of the fridge as well. Never been a problem using the fridge. Will recommend for friends. The fridge is easy to open and close, it can maintain a realiable and consistent temperature in all compartments.

Purchased in January 2020 at eBay for A$700.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 5 person(s)
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1 comment
Samsung
KathSamsung
brofield

brofieldSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Died one year out of warranty with known problem

published

BEWARE. There is a known issue with this model cause the fridge space to stop cooling and repairs cost about $400. In my case, this fridge worked as it should for 3 years, and then stopped cooling the fridge compartment correctly. Warranty is only 2 years of course, so I called repair company. Repair man looks at it and advises me that repair will be $400 and that this is a known problem with this fridge that he has repaired many times. I call Samsung and request repair under warranty since this is a known issue but they refuse to repair it.

Purchased in November 2017 at The Good Guys for A$800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 6 person(s)
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4 comments
Samsung
KathSamsung
brofield
brofield
Samsung
KathSamsung

I understand that you've been in contact with our team regarding this. If you have any further questions on your enquiry, please continue contact with the team!

Kath
Samsung AU

Faz

FazSydney, NSW

Is fixing the thermostat unit after every 2 years a norm for this refrigerator?

published

After the first year of buying the refrigerator, the fridge stopped cooling down the foods. As we were under warranty, Samsung fixed it by replacing the thermostat unit. Now it is 3.5 years old and it is freezing up everything in the fridge chamber. This time the Samsung helpline told us to fix it on our own as the warranty cover was only for 2 years. The question is regarding the quality; the fridge did not work smoothly for 2 years and we are again facing the same issue that was fixed by Samsung. What is the useful life of a refrigerator? Did we get a faulty unit? Or, is this a norm for this refrigerator to fix the thermostat unit after every 2 years?

Purchased in December 2016 at Bing Lee.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
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2 comments
Samsung
KathSamsung
Faz
Faz

Thanks, Kath. I already had several communication with you and Mick in last 10 days. And, I have also sent all the information you asked for on 26 June.

Lloyd A.

Lloyd A.Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Energy Efficent and sleek

published

Had to downsize the fridge and purchased this one. Pros: are that its quiet, its pretty and it doesnt leave fingerprints. Compartments are easily adjustable and the freezer can be converted into additional fridge space.
Cons: the freezer doesnt contain a light, which i didnt think this would be a problem until you dont have it. Its small, good for a couple but i wouldnt think for a family.
I have a seprate freezer and have used the 'twin' fridge for extra space when needed. but otherwise i wouldnt see much of a use unless you already have an enternal freezer. at $599 it was a very good price !

Purchased in December 2019 at The Good Guys for A$599.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
See all answers
1 comment
Samsung
KathSamsung

OK but shop around first, bad internal build

published

Purchased in April 2016 at Harvey Norman for A$1,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
See all answers
1 comment
Samsung
MickSamsung
Top Mount Fridges / Refrigerators

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kristian.karov

kristian.karovPerth, WA

  • 12 reviews
  • 3 likes

Not a bad choice

published

Fridge is cheap, runs well, maintains temperature accurately in all compartments and is easy to use. Took off a star only because i am coming from Bosch and even though the Turkish made Bosch was not the most reliable fridge, the finishes were better and was better organised inside

Purchased in July 2017 at Appliances Online for A$700.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
See all answers
1 comment
Samsung
Samsung AUSamsung

Thank you for leaving your review. We hope your fridge is treating you well! Let us know if there's anything we can assist you with.

Sara
Samsung Australia

Clownartist

ClownartistCoffs Harbour

  • 8 reviews
  • 14 likes

The fridge from hell

published

I inherited this fridge, the list of complaints. Well lets start with design, no room in freezer and fridge section you almost have to climb into to retrieve anything, like The Tardis but without space, Temperature seems dodgy, milk goes off after a few days Then this weird clunking ever few hours, I thought I was going crazy. I actually dread opening the door of this fridge because of poor design.

Purchased in December 2018 for A$750.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 1 person(s)
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1 comment
Samsung
KathSamsung
Karen N.

Karen N.Hunter Region, NSW

Worst Freezer!!

published

Bulging back panel in freezer, leaking water onto floor, makes noises constantly.
Disappointed

it is approx 2 yr old. I've removed ice maker as it wont fit.
Would not recommend!!
Not impressed!!

Purchased in May 2018 at The Good Guys for A$798.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 3 person(s)
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1 comment
Samsung
AdaSamsung
Matt

MattSydney, NSW

Freezer broke within 3 years. Have seen similar problem on other reviews. Rear panel accumulated ice behind the plastic

published

Rear panel bulges out about 1 inch which means the ice maker can no longer fit straight. In fact as it expanded it pushed the ice machine forward and opened the door while I was at work spoiling all of my food! Now ice maker only fits side ways. Bottom plastic also has ice behind causing it to bubble. Absolute joke of a product. Waste of money. Possibly even dangerous As the freezer is changing shape. Could cause fire or gas leak.
Also very loud. Makes cracking noises constantly which are annoying when watching tv. Again seen others have experienced same problems.

Purchased in September 2016 at The Good Guys for A$850.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
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1 comment
Samsung
MickSamsung
srjh82

srjh82

  • 21 reviews
  • 9 likes

Not the best

published

It's a nice design, and it's fairly efficient, but there are a few deal breakers with it.

The main one is that it just doesn't get down to a safe temperature - on the maximum setting, it's at best 7 degrees, which just doesn't cut it and may actually be unsafe from a food safety perspective. On a lower setting, or in less ideal conditions the temperature is even higher and definitely unsafe.

Much of the plastic inside is pretty flimsy as well, with parts breaking off too easily.

Disappointing.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
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1 comment
Samsung
MickSamsung
Melissa A

Melissa AGreater Melbourne (Metropolitan), VIC

Faulty Fridge

published

Purchased in May 2016 at The Good Guys for A$890.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
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2 comments
Samsung
MickSamsung
Melissa A
Melissa A
Top Mount Fridges / Refrigerators

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Fiona

FionaSydney, NSW

Ice build up and water leakage

published

Purchased in October 2016 at The Good Guys for A$850.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
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1 comment
Samsung
MickSamsung
Petar

PetarIllawarra, NSW

Gave me an indoor pool.

published

Bought in March of 2019 and within 2 months already had to have a technician come out and replace a part. Still had a few issues like loud cracking and poor cooling also getting really warm on the outside. Then a week ago the fridge had leaked all over the kitchen floor. Called samsung and where it was purchased from and had pretty poor service from both. Seems I will be waiting for well over a week for a technician to come out and assess the fridge. Pretty poor service and a pretty poor product. Also companies don't seem to understand Australian Consumer Law as this is a major fault.

Purchased in March 2019 at JB Hi-Fi for A$850.00.

Build Quality
Noise Level
Value for Money
Household Size 2 person(s)
See all answers
1 comment
Samsung
MickSamsung

Terrible fridge!

published
3 comments
Samsung
KathSamsung
Joan
Joan

Hello Kath, thankyou for your response. I have clicked on the link below but it doesn't really go anywhere. Could we communicate some other way?
Cheers

Samsung
KathSamsung

That is okay, Joan. Alternatively, you may send us a private message through Product Reviews, if you are unable to access the link!

Kath
Samsung AU

Leeroy

LeeroyGreater Melbourne (Inner), VIC

Great Fridge with issues

published

I have the same problem with the door not closing it's a pain in the rear to physically close the door shut before walking away.
It might not seem like much but it just shouldn't happen..
Everything electrical and white goods is Sumsumg i love the technology and service
I've only had an issue with the fridge..

Purchased in April 2019 at The Good Guys for A$800.00.

Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 1 person(s)
See all answers
1 comment
Samsung
KathSamsung

Makes very loud banging noises

published

The fridge and freezer itself are perfectly functional and it’s a good product. However .. it makes REALLY loud banging noises at all hours of the day. Every couple of hours.

Purchased at The Good Guys for A$800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
See all answers
1 comment
Samsung
KathSamsung
Page 1 of 9

Questions & Answers

Ljubo

Ljuboasked

SR400LSTC

How long does it take for the fridge to cool if it’s brand new? Also is there meant to be a light in the freezer when u open it ?

1 answer
Emerson Júnior
Emerson Júnior

Are you dealing with problems? Pretty sure after 2hs delivered the fridge should be working straightaway. There is no light in the freezer.

Mik H

Mik Hasked

SR400LSTC

The vegetable bin handle has broken. Is this under warranty? Purchased October 2018

1 answer
Samsung
AdaSamsung

Hi Mik, if you believe this may be a manufacturer's fault, you can reach out to us via the link below so we can gather further details on your unit.

messenger.com/t/samsungaustralia

Alternatively, if you are seeking to purchase a spare part, you are able to contact your nearest authorised service centre for further assistance with this.

You can find yours via the link below:
https://www.samsung.com/au/support/service-centre/

Ada
Samsung AU

Matt

Mattasked

SR400LSTC

I’ve had for about 3 years and the freezer rear panel and floor are building up with ice and becoming damaged. The rear panel has buldged out about an inch so the ice maker doesn’t fit any more. In fact it pushed the ice maker forward opening the door while I was at work. Then all of my frozen food was spoiled as the door was open. Absolute joke of a fridge.

2 answers
Samsung
MickSamsung

Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d like to investigate further into this.

Would you be able to send PM through Facebook messenger with a copy of this question along with photos of the issue, a copy of your proof of purchase and a photos of you compliance plate?

You can follow the link below to be forwarded to our Facebook inbox.

> m.me/SamsungAustralia

Mick
Samsung AU

Karen N.
Karen N.

Mick. I have exact same issue with mine! Bulging back panel in freezer. I've defrosted and nothing changed. It means a little on floor sometimes.
Otherwise fridge and freezer are ok.
I WON'T EVER BUY ANOTHER SAMSUNG !!!

Get an answer from our members and Samsung representatives

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