11 photos
Samsung 400L Top Mount SR Series
3.6 from 184 reviews · View Statistics
Listing monitored by Samsung

Pros

Efficient design
Easy to clean

Cons

Expensive repair costs

Reviews

  • Build Quality
    2.4 (37)
  • Value for Money
    2.6 (37)
  • Ease of Use
    3.6 (34)
  • Cleaning & Maintenance
    3.4 (34)
  • Noise Level
    3.1 (34)
  • Internal Layout
    3.3 (23)
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Graham Large
Graham LargeSouth East Queensland, QLD
  • 2 reviews

Early Failure Due to Poor Design of Electrical Connectors (Unrepairable!)

published

Purchased in .

  • Incentivised Review No
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Fransis2021
Fransis2021South West, WA
  • 2 reviews

Sadly broken after 5 years

published

Good size fridge for two of us but the fridge stoped cooling after 5 years. I tried to unplug for one week and tried to defrost it also cleaned the back side but didn’t help. The sealing is getting bad too. I wanted to use it at least 10 years!

  • Build Quality
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Nic
NicSydney, NSW

Broke within 2 years - SAMSUNG absolute nightmare to deal with

published

Freezer broke, Samsung accepted responsibility, never collected, had to go to fair trading to receive refund.
So much time wasted, many calls made and letters written.
I will never buy Samsung products again.

Purchased in at Bing Lee Physical store for $849.

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Sharmal P.
Sharmal P.Greater Melbourne (Metropolitan), VIC

Critical - Does not do its JOB!!!! Zero Star - Avoid Samsung Appliances -Avoid (Samsung ) Woolley's appliance service

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Purchased in at The Good Guys for $750.

  • Build Quality
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MS A.
MS A.Greater Melbourne (Outer), VIC

It doesn’t cool after 3 years!

published

We bought this fridge in 2017 but after about three years the fridge doesn’t cold enough. The warranty is just 1 year and it doesn’t worth to repair or charge the cooling gas!

Purchased in at Harvey Norman for $900.

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Horrible experience with this fridge

published

We bought this fridge in July of 2017. From the beginning it made heaps of loud noises at all times of the day. The crisper door broke after about a year because of its flimsy design. Storing things in the door was near impossible because the fridge never got cold enough. And now it has stopped cooling completely after only 4.5 years. I would never buy another Samsung fridge.

Purchased in at Harvey Norman.

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Like everyone else: faulty fridge

published

After about 3 years the fridge stopped cooling (freezer working fine). Appears the same as most other reviews. I’ll contact customer service but I don’t expect great results from that based on other reviews.
I would be hesitant to but another Samsung major appliance or recommend to others.

Purchased in .

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Anita H.
Anita H.Sydney, NSW

Crisper could be better designed

published

This fridge is fine except for small freezer depth and the awkward design of the crisper which gets stuck on the door and doesn't slide back in very easily. A "door panel" that gives access from the top of the crisper would be helpful addition.

  • Build Quality
  • Value for Money
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Sukh
SukhSydney, NSW

not cooling at all

published

Purchased in at The Good Guys for $776.

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Breaks down just after warranty...again with Samsung

published

Fridge worked all good until just after the warranty period ended and then the control board and diverter valve all died costing me nearly $500 to repair!. Easier just to buy another fridge.
This is a common issue with Samsung products I have previously purchased.
I won't be buying Samsung again

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DJD
DJD
  • 3 reviews
  • 1 like

Totally stopped working after a few months

published

The fridge that was bought new for my parents stopped working after a few months, both the freezer and the bottom fridge stopped cooling. It took many calls to get Samsung to remove the old fridge quickly, so we can purchase a different brand and place a new one in the fridge space. Customer Service refused to compensate foos loss claim after months of emails and phone calls, my parents lost their medicine (provided receipt) and 1-2 weeks of stored food in the fridge during Covid. We finally gave up and agreed to the $150 compensation and when we got back to them, they simply said sorry you got back to us too late, we can’t compensate you now.

Purchased in .

  • Incentivised Review No
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Justin C.
Justin C.Sydney, NSW

Terrible Purchase!

published

Purchased in at Bing Lee for $800.

  • Build Quality
  • Value for Money
Samsung
Samsung AUSamsungSend a private message
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stick to tvs

published

broke down twice whist in warranttty the third time we de even bother to see if it still in warranty, would,nt touch they should stick to tv frown mow on

  • Incentivised Review No
Samsung
KathSamsungSend a private message
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Bren2803
Bren2803South East Queensland, QLD
  • 4 reviews
  • 3 likes

Samsung Fridge broken after just 5yrs

published

I purchased a Samsung Top mount fridge in October 2014 and it has stoped working less then six years later, the entire compressor and copper piping was coroded out. The cost of repair would have been 865 dollars, after contacting Samsung they were not interested, once upon a time if a fridge would last 15yrs at least, Samsung may have all the bells and whistles but are poor quality do not touch as your money is wasted.

Purchased in for $1,200.

  • Build Quality
  • Value for Money
Samsung
KathSamsungSend a private message
Bren2803
Bren2803

I have already taken this as far as I can with Samsung and this was my only recourse. It is sad that the product only lasted such a short time

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Emerson Júnior
Emerson JúniorSydney, NSW
  • 4 reviews
  • 6 likes

Still extremely upset!!

published

Purchased in at Appliances Online for $949.

  • Build Quality
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Samsung
KathSamsungSend a private message
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Questions & Answers

Helen
Helenasked
400L Top Mount SR399WTC (White)

I have the samsung 400Ltop mount refrigerator SR399WTC now ice is forming in freezer section what to do? i

No answers
Joe Bondi
Joe Bondiasked
400L Top Mount SR Series

Hi I have the same issue as above with this fridge

"Just doesn't get down to a safe temperature - on the maximum setting, it's at best 7 degrees, which just doesn't cut it and may actually be unsafe from a food safety perspective"

the best i can get is 10 degrees C

is the problem as stated above

"a fault with one of the temperature sensors in the fridge and with the temperature control knob"

or what is the problem ?

what does it cost to fix ?

Regards, Joe Scicluna

2 answers
David
David

I was told it by repairer (if is true of course) was the mainboard and diverter value which was going to cost about $380.
Not worth it as could get a new bigger fridge for $600.

Joe Bondi
Joe Bondi

David thanks so much .. im seeing that price approx $400 cited a couple of times in here and that's too much for me as well esp as even if fixed Choice magazine says its not a great model Joe

Lyn G.
Lyn G.asked
400L Top Mount SR399WTC (White)

Have had fridge for approx 4 years.
Constantly having an ice build up in back of fridge since I bought it, as soon as I defrost it the ice is back the next day. Rubber seals are perfect as I am single, door not opened much? Not keeping cold

No answers
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Samsung 400L Top Mount SR Series

Details

Features:

  • 400L capacity makes this fridge suitable for a household of 3-4 people
  • Stainless-steel fridge, which is a material that’s typically more durable and easier to clean
  • Separate storage space for meat and seafood helps to keep the fridge organised and hygienic
  • 3.5-star energy rating, which is good but there are other top mount fridges with higher ratings
  • 24/7 chat support and home support that will arrive at your house within 24hrs of requesting (not available on Sundays)

What reviewers thought about this fridge:

  • Top mount fridges aren’t known for having much space, but shelf space happened to be a recurring point of praise for the Samsung 400L Top Mount fridge. Reviewers were pleased that this fridge offered plenty of space to fit in all their weekly groceries.
  • The design of this LG fridge makes it easy to organise different kinds of foods. Shelves come out without a problem so you can wipe them down when they get dirty
  • Reviewers who needed to get their fridge repaired by LG mentioned that getting it fixed was quite expensive. However, it's important to note many comments were about out of warranty charges, which will always be more expensive than under warranty.
Compare all 4 Samsung 400L Top Mount SR Series
CategoryTop Mount Fridges / RefrigeratorsTop Mount Fridges / RefrigeratorsTop Mount Fridges / RefrigeratorsTop Mount Fridges / Refrigerators
Price (RRP) $1,299.00$899.00$1,199.00
Dimensions 1715 x 675 x 668 mm1715 x 675 x 668 mm1715 x 675 x 668 mm1715 x 675 x 668 mm
Energy Rating3.5 star(s)3.5 star(s)3.5 star(s)3.5 star(s)
Household Size 3-4 people3-4 people3-4 people3-4 people
FeaturesConvertible Fridge/Freezer, Door Alarm and Frost FreeConvertible Fridge/Freezer, Door Alarm and Frost FreeConvertible Fridge/Freezer, Door Alarm and Frost FreeConvertible Fridge/Freezer, Door Alarm and Frost Free
Handle Type RecessedRecessedRecessedRecessed
Smart Fridge NoNoNoNo
Shelf MaterialGlassGlassGlassGlass
Number of Shelves3333
Number of Fruit & Vegetable Bins1111
Door Hinge RightRightRightRight
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Colour / FinishEasy Clean SteelBlack InoxWhiteBlack
Capacity
Total Capacity 400 L400 L400 L400 L
Fridge Capacity 285 L285 L285 L285 L
Freezer Capacity 115 L115 L115 L115 L
Release date
Compare all 4 Samsung 400L Top Mount SR Series

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