Easy to clean
Expensive repair costs
Reviewer Photos & Videos
Breaks down just after warranty...again with Samsung
Fridge worked all good until just after the warranty period ended and then the control board and diverter valve all died costing me nearly $500 to repair!. Easier just to buy another fridge.
This is a common issue with Samsung products I have previously purchased.
I won't be buying Samsung again
Totally stopped working after a few months
The fridge that was bought new for my parents stopped working after a few months, both the freezer and the bottom fridge stopped cooling. It took many calls to get Samsung to remove the old fridge quickly, so we can purchase a different brand and place a new one in the fridge space. Customer Service refused to compensate foos loss claim after months of emails and phone calls, my parents lost their medicine (provided receipt) and 1-2 weeks of stored food in the fridge during Covid. We finally gave up and agreed to the $150 compensation and when we got back to them, they simply said sorry you got back to us too late, we can’t compensate you now.
Purchased in September 2019.
Bought this fridge from Bing Lee in 2017. 3 years later (Nov 2020), the main fridge compartment stopped cooling completely (freezer continued to work).
I called Samsung to see if the warranty was valid and they said warranty was only valid for two years. When I looked through the manual, I noticed that some parts such as the compressor had a 60 month warranty, so I called Samsung back. They told me that in order to verify that the compressor was broken, I'd have to hire (and pay for) a third party assessor and that if the part was broken and ...thus covered under warranty, Samsung would only cover the cost of the replacement part and that I would have to pay the assessor and cost of labour to install the replacement part out of my own pocket. So basically, the warranty is only for the parts, you'll have to install it yourself. What a joke!! My previous Fisher and Pykel fridge lasted me 10 years without any problems. I buy a Samsung, and it's done in 3 years. Horrible! Will never buy a Samsung product ever again. Just terrible customer service!!! Justin
Purchased in April 2017 at Bing Lee for $800.00.
stick to tvs
broke down twice whist in warranttty the third time we de even bother to see if it still in warranty, would,nt touch they should stick to tv frown mow on
Samsung Fridge broken after just 5yrs
I purchased a Samsung Top mount fridge in October 2014 and it has stoped working less then six years later, the entire compressor and copper piping was coroded out. The cost of repair would have been 865 dollars, after contacting Samsung they were not interested, once upon a time if a fridge would last 15yrs at least, Samsung may have all the bells and whistles but are poor quality do not touch as your money is wasted.
Purchased in October 2004 for $1,200.00.
Still extremely upset!!
Tried to post this on appliancesonline.com. au but system didn't allowed me. Bought a Samsung fridge S/N 0D5N4DAN300018H on the 30/06/2020. Got delivered on 04/07/2020. On the 12/07/2020 freezer stopped working, and seems that temperature never sets up. Tried contacting appliancesonline (calls, emails etc..), waited and wasted my time in the line for at least 40min with no success, trying to solve my problem with Samsung, got the technician on 24/07/2020 and he did nothing to fix it. Since then, I'm wasting my food, my time and data plans, call...s, SMS messages and emails for nothing. I will never buy it again and I do not recommend this to my worst enemy. This is unbelievable that a new fridge can present a lot of problems. Last update 31/08/2020, I keep getting calls from Samsumg, back a few weeks ago I was promised to have a $200 dollars Coles voucher to supply some of my food loss, never get this one NEVER... Also, Samsung still calling me from Private Numbers fudging such information and requesting me satisfaction surveys ...what a joke... Now, got a call from a lady saying that I have to send email to all the shops that I have been to and request for a receipt (Woolies, Coles, Aldi and grocery shops. I think I wasted a lot o time already and tired with these companies appliancesonline and Samsung..
Purchased in June 2020 at Appliances Online for $949.00.
Stops working after 2.5 years, mould, condensation & not cooling
As mentioned in numerous other reviews below, there is a major fault with this fridge. We bought this fridge less than 4 years ago and used only for 2.5 years before the fridge stopped cooling properly and would only cool to 10 degrees - our house is colder than that in winter! There was constant condensation build up in the fridge resulting in constant mould growth everywhere causing it to be unsafe to use and an extreme health hazard.
[name removed] from Samsung told us that Samsung were unwilling to offer a solution and tol...d me if I wanted to bring up my clearly stated consumer rights that I was entitled to a remedy, that I could not speak to her or anyone at Samsung about it. The customer service received was appalling and I would not recommend Samsung fridges. If Samsung expects us to just throw a fridge out every few years and an average person lives for 80 years, does Samsung really expect every person to go through 20+ brand new fridges in their life time? That might be great for Samsung’s profits given Samsung Australia made $58 million this financial year in profit alone. But where do they expect these fridges to go if they insist consumers purchase a new fridge every 3 years? Is Samsung funding a landfill to bury all these fridges? It is highly unethical for such a large and well-monied corporation to create such low quality products and not assist consumers when problems are had.
never Buy Samsung , worst customer service worst product
Bought this fridge 4 year ago, around a year ago realize that back panel of TOP freezer started bulging and lately it has gone to the point , Could not even fit the ice box, contacted Samsung after a month of backward and forward they suggested to contact Samsung premium repairer . Took six calls and 3 weeks to get a repairer, came and took him 2 mins to say this fridge cannot be repaired and cost me $160.
then Samsung did all the hu ha for one month and this week they advised me that they niter fix the fridge(which I paid $160 just for call out) nor can replace.
I did not have fridge for 2 Months.. This fridge have very well known manufacturing fault guys . Never buy this.
Worst customer service ,
Purchased in July 2016 at The Good Guys for $943.00.
It’s not the first Time that I buy a Samsung product and as always I’m amazed of its functionality and durability. This top mount fridge Is very spacious and the motor is very quite not like some other brands. Very happy with it
Purchased in December 2019 at The Good Guys for $599.00.
Good fridge for family
Bought this online, delivery is quick, set up is quick, It's very good for a family use, enough capacity for food, vegetable and fruit. Extra space for milk and beverage. I like the color of the fridge as well. Never been a problem using the fridge. Will recommend for friends. The fridge is easy to open and close, it can maintain a realiable and consistent temperature in all compartments.
Purchased in January 2020 at eBay for $700.00.
Died one year out of warranty with known problem
BEWARE. There is a known issue with this model cause the fridge space to stop cooling and repairs cost about $400. In my case, this fridge worked as it should for 3 years, and then stopped cooling the fridge compartment correctly. Warranty is only 2 years of course, so I called repair company. Repair man looks at it and advises me that repair will be $400 and that this is a known problem with this fridge that he has repaired many times. I call Samsung and request repair under warranty since this is a known issue but they refuse to repair it.
Purchased in November 2017 at The Good Guys for $800.00.
Is fixing the thermostat unit after every 2 years a norm for this refrigerator?
After the first year of buying the refrigerator, the fridge stopped cooling down the foods. As we were under warranty, Samsung fixed it by replacing the thermostat unit. Now it is 3.5 years old and it is freezing up everything in the fridge chamber. This time the Samsung helpline told us to fix it on our own as the warranty cover was only for 2 years. The question is regarding the quality; the fridge did not work smoothly for 2 years and we are again facing the same issue that was fixed by Samsung. What is the useful life of a refrigerator? Did we get a faulty unit? Or, is this a norm for this refrigerator to fix the thermostat unit after every 2 years?
Purchased in December 2016 at Bing Lee.
Energy Efficent and sleek
Had to downsize the fridge and purchased this one. Pros: are that its quiet, its pretty and it doesnt leave fingerprints. Compartments are easily adjustable and the freezer can be converted into additional fridge space.
Cons: the freezer doesnt contain a light, which i didnt think this would be a problem until you dont have it. Its small, good for a couple but i wouldnt think for a family.
I have a seprate freezer and have used the 'twin' fridge for extra space when needed. but otherwise i wouldnt see much of a use unless you already have an enternal freezer. at $599 it was a very good price !
Purchased in December 2019 at The Good Guys for $599.00.
OK but shop around first, bad internal build
Fridge great internal/external design/nice layout. Stainless finish is nice. Nice to use and quiet. However the inside walls are poor, very thin plastic, after 1 week put deep crack through freezer wall after frozen meat fell down from top. I have an ice box esky made of hdpe plastic, solid as, thick walled, would not crack. I guess manufacturers like SAMSUNG like to cut costs any way they can and using thin plastic walls is one way. The thin walls also help the freezer cavity to warp as ice builds up underneath the poorly designed vents.
Purchased in April 2016 at Harvey Norman for $1,000.00.
- 400L Top Mount SR399WTC (White)
Not a bad choice
Fridge is cheap, runs well, maintains temperature accurately in all compartments and is easy to use. Took off a star only because i am coming from Bosch and even though the Turkish made Bosch was not the most reliable fridge, the finishes were better and was better organised inside
Purchased in July 2017 at Appliances Online for $700.00.
The fridge from hell
I inherited this fridge, the list of complaints. Well lets start with design, no room in freezer and fridge section you almost have to climb into to retrieve anything, like The Tardis but without space, Temperature seems dodgy, milk goes off after a few days Then this weird clunking ever few hours, I thought I was going crazy. I actually dread opening the door of this fridge because of poor design.
Purchased in December 2018 for $750.00.
Bulging back panel in freezer, leaking water onto floor, makes noises constantly.
it is approx 2 yr old. I've removed ice maker as it wont fit.
Would not recommend!!
Purchased in May 2018 at The Good Guys for $798.00.
Freezer broke within 3 years. Have seen similar problem on other reviews. Rear panel accumulated ice behind the plastic
Rear panel bulges out about 1 inch which means the ice maker can no longer fit straight. In fact as it expanded it pushed the ice machine forward and opened the door while I was at work spoiling all of my food! Now ice maker only fits side ways. Bottom plastic also has ice behind causing it to bubble. Absolute joke of a product. Waste of money. Possibly even dangerous As the freezer is changing shape. Could cause fire or gas leak.
Also very loud. Makes cracking noises constantly which are annoying when watching tv. Again seen others have experienced same problems.
Purchased in September 2016 at The Good Guys for $850.00.
A lemon which won't cool
Just doesn't get down to a safe temperature - on the maximum setting, it's at best 7 degrees, which just doesn't cut it and may actually be unsafe from a food safety perspective. On a lower setting, or in less ideal conditions the temperature is even higher and definitely unsafe.
Much of the plastic inside is pretty flimsy as well, with parts breaking off too easily.
Edit: If anyone else has this problem, it appears to be a fault with one of the temperature sensors in the fridge and with the temperature control knob. These are not particularly difficult fixes for a technician and the fridge may be worth fixing for those with a similar issue.
Purchased in May 2016 from the Good Guys. Worked well up until last year, where the entire back panel in the fridge and freezer is now completely frozen with ice build up. We keep the temperature on optimal and have checked that there are no issues with the seal. Have recently reported this to Samsung (reference number 8217224957). Initially I was told this issue was a 'grey area' and I was to supply receipt of purchase, to which I did. Additionally upon explaining the situation it was confirmed that this product doesn't require defrosting.
O...n my second phone call I presented the date of purchase and the cost as requested and was told after doing an 'internal calculation' I was not covered for a call out fee to see what is wrong with the fridge. I then explained after doing some online product review investigation, it seemed that this problem could be quite extensive amongst this particular model, as seen in many of the previous posts, especially those manufactured in 2016/17. It was then escalated to a different team to which I received a phone call explaining that nothing could be done. Looks like Samsung are happy to turn a blind eye to faulty products or they are happy to build crappy products that are not built to last more then 3 years. Either way Samsung could not even offer any advise over the phone as to what they think could be wrong with it, even though I'm sure that this is not the first time this particular issue has been reported. As per previous posts I really don't understand why Samsung will not acknowledge this issue. All in all I would not recommend purchasing this product or any Samsung products for that matter, for the shear fact that if there is a fault Samsung will not take responsibility.
Purchased in May 2016 at The Good Guys for $890.00.
Questions & Answers
Hi I have the same issue as above with this fridge
"Just doesn't get down to a safe temperature - on the maximum setting, it's at best 7 degrees, which just doesn't cut it and may actually be unsafe from a food safety perspective"
the best i can get is 10 degrees C
is the problem as stated above
"a fault with one of the temperature sensors in the fridge and with the temperature control knob"
or what is the problem ?
what does it cost to fix ?
Regards, Joe Scicluna
I was told it by repairer (if is true of course) was the mainboard and diverter value which was going to cost about $380.
Not worth it as could get a new bigger fridge for $600.
David thanks so much .. im seeing that price approx $400 cited a couple of times in here and that's too much for me as well esp as even if fixed Choice magazine says its not a great model Joe
What did Samsung tell you ?
Have had fridge for approx 4 years.
Constantly having an ice build up in back of fridge since I bought it, as soon as I defrost it the ice is back the next day. Rubber seals are perfect as I am single, door not opened much? Not keeping cold
Did you get it resolved when you contacted them directly ?
Hello everyone I need help I purchase this product bout week ago and my freezer isnt freezing what can I do or is their something I havent done to freezer so it can freeze my stuff and also what temp does freezer and fridge need to be on
- 400L capacity makes this fridge suitable for a household of 3-4 people
- Stainless-steel fridge, which is a material that’s typically more durable and easier to clean
- Separate storage space for meat and seafood helps to keep the fridge organised and hygienic
- 3.5-star energy rating, which is good but there are other top mount fridges with higher ratings
- 24/7 chat support and home support that will arrive at your house within 24hrs of requesting (not available on Sundays)
What reviewers thought about this fridge:
- Top mount fridges aren’t known for having much space, but shelf space happened to be a recurring point of praise for the Samsung 400L Top Mount fridge. Reviewers were pleased that this fridge offered plenty of space to fit in all their weekly groceries.
- The design of this LG fridge makes it easy to organise different kinds of foods. Shelves come out without a problem so you can wipe them down when they get dirty
- Reviewers who needed to get their fridge repaired by LG mentioned that getting it fixed was quite expensive. However, it's important to note many comments were about out of warranty charges, which will always be more expensive than under warranty.
|Category||Top Mount Fridges / Refrigerators||Top Mount Fridges / Refrigerators||Top Mount Fridges / Refrigerators||Top Mount Fridges / Refrigerators|
|Dimensions||1715 x 675 x 668 mm||1715 x 675 x 668 mm||1715 x 675 x 668 mm||1715 x 675 x 668 mm|
|Energy Rating||3.5 star(s)||3.5 star(s)||3.5 star(s)||3.5 star(s)|
|Household Size||3-4 people||3-4 people||3-4 people||3-4 people|
|Features||Convertible Fridge/Freezer, Door Alarm and Frost Free||Convertible Fridge/Freezer, Door Alarm and Frost Free||Convertible Fridge/Freezer, Door Alarm and Frost Free||Convertible Fridge/Freezer, Door Alarm and Frost Free|
|Colour / Finish||Easy Clean Steel||Black Inox||White||Black|
|Number of Shelves||3||3||3||3|
|Number of Fruit & Vegetable Bins||1||1||1||1|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Total Capacity||400 L||400 L||400 L||400 L|
|Fridge Capacity||285 L||285 L||285 L||285 L|
|Freezer Capacity||115 L||115 L||115 L||115 L|
|Release date||Mar 2016|
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