- SRF678CDLS (Stainless Steel)
- Verified purchase
Total worth it for the price you pay
We bought this fridge from Harvey Norman Springvale. Luckily there was a cashback offer on at the moment so we were entitled for a $200 cashback. Very happy with the features of the fridge and the internal space and build quality. Definitely recommend
Nothing but problems
This is my 3rd Samsung fridge in 4 months, and still not working!!! First arrived with a dented door, which was replaced. 2nd fridge worked for 3 months and then the freezer stopped working, after 2 technician visits and a month without a freezer, samsung sent another replacement. Replacement just arrived 2 hours ago and SURPRISE the freezer is not working at all. Fridge is cooling but not the freezer after 3 hours it has not moved, not 1 degree. Called the service centre only to be told it could take 12-24 hours for it to cool and book me yet another technician visit.... i would give less stars if i could. Don’t waste your 2500 dollars on Samsung
Poor Customer service
We have bought a SAMSUNG SRF678CDLS 680L French Door Fridge 4 years ago and had issues with display panel initial that got replaced. couple of months ago it started making a loud noise, service call tecnitions have different views on the noise as the noise is not there all the time. anyway so far we have not got anywhere as technicians can determine whats wrong with the unit. we would not recommend Samsung product to anyone, very disappointing.
Never buy Samsung fridge
My friends recommended not to buy Samsung fridge(Samsung appliances) but I have used more than 3 Samsung phones so far and never had problem with them. Therefore I decided to go for Samsung. And I got delivery yesterday but the freezer not working at all. Fridge is working perfectly fine but freezer not. The temperature of freezer stays and never drops and never cooling.
The Samsung website says they provide with 'Home support on demand' for Saturday as well but I found there is no technician working on Saturday.
I am pretty frustrated with my brand new fridge which never worked from the very beginning. I should have bought another brand.
Purchased in September 2019 for $2,300.00.
I love this fridge,! Works for a growing family
We bought this one last year and to be honest, I thought we might not need this. But honestly, I love this refridgarator. It is intelligently designed. One section for freezer with separate space for meat, fish and racks for frozen food. the other side is entirely for vegetables, fruits and food. Enough space for condiments. deep sections for large milk bottles and jars. Enough space among theracks to store large pots of casserole.
There is an alarm if the fridge door is open and it cools without over cooling the veggies. I esp likethat the door are easy for me and not for the kids.
One complain is that I wish there was a better lock on the ICE or water dispenser just for naught kids. :)
Questions & Answers
I have the same problem with you that the freezer not working but mine is from the day 1. It never worked. I regret buying Samsung fridge which many of my friends stopped me. I should have listened to them. This is the first time having problem with electric devices or appliances I have ever bought.
Hi, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Is there a problem with the freezer as ours has died, it is only been used for 8 months. Yes it is under warranty though on contacting the repairer without even coming to see it they ordered the parts and are fixing it on Friday. We lost all our perishable goods that was worth a few hundred dollars and are starting to think we bought a lemon as the repairer seemed to know without coming to see the freezer what part it is. Would love to know if anyone else has had problems also.
We're sorry to hear that you have been experiencing difficulties with your fridge, Carol. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
|Category||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators|
|Dimensions||1777 x 908 x 788 mm||1777 x 908 x 788 mm|
|Energy Rating||2.5 star(s)||2.5 star(s)|
|Household Size||5+ people||5+ people|
|Features||Foldable/Retractable Shelf, Ice Dispenser and Water Dispenser||Foldable/Retractable Shelf, Ice Dispenser and Water Dispenser|
|Colour / Finish||EZ Clean Steel||Black|
|Number of Shelves||5||5|
|Number of Fruit & Vegetable Bins||2||2|
|Weight||147 kg||147 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Total Capacity||680 L||680 L|
|Fridge Capacity||373 L||373 L|
|Freezer Capacity||206 L||206 L|
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