21 questions from our users
Trying to wash heavier items like towels or bed sheets and the drum won’t spin fast enough and they come out soaked. This doesn’t happen for a normal load of washing, just the heavier items like 2-3 towels (not to overload the machine).
Often if you change the type of wash(delicate, heavy duty, sheets etc), it will spin correctly. If you use normal wash, it may have the problem you encounter. I have found(my wife has found) that when she washes towels and sheets, a longer wash is required.
I might try a longer wash as I have tried changing to spin cycle after delicate and speed cycles and still hasn’t spun well.
Hi Kay, would you be able to provide us with the model of your washing machine?
To locate this > https://www.samsung.com/au/support/how-to-find-the-serial-number/
I have never gone through so much washing liquid in my life even though I adjusted the dispenser and sorry to say as well that my washing comes out looking just as dirty as when I went in and you can see dirty water sitting in the rim of the door and thats after the rinse. I will never buy another front loader. I have read the instructions so I dont know what else to do.
Hi Janine, if you are experiencing troubles with your washing machine, we recommend for you to reach out to us on 1300 362 603 for further assistance.
Hoping I can get help. Just bought this machine model WW85K6410QX. Im just having trouble working out how I can wash a load that only takes about 30 mins. Just everyday clothes like tshirts, shorts, singlets just basic clothes not soiled
Hi Karen, we recommend the 'Quick Wash' for lightly soiled garments of less than 2 kg that you want to wash quickly. This option is available only when the COTTON cycle is selected. The cycle time is subject to change, depending on the detergent amount, water level, and contamination level of the load.
For more info (page 30) > http://downloadcenter.samsung.com/content/UM/201707/20170705141927758/WW85K6410QX_DC68-03676K-02.pdf
My machine is moving around violently how can I balance the load as the door is locked
Hi Richo, would you be able to send us a message to the link below so we can further look into this?
Alternatively, you can reach out to us on 1300 362 603 if you would like to speak with our Customer Care team.
I've put 2 loads on today on the cotton setting which normally takes about a hour n something.. but its automatically changing ti 2.38 minutes... why?? Thanks ! Had the machine a couple months now and this has never happened b4
Hi Niomi, your wash time depends on various factors including your load amount. If you are experiencing difficulties with your unit, we recommend for you to reach out to us on 1300 362 603 for further assistance.
What is the best washing machine for commercial or high volume use?
How long would you say a full load cold wash generally takes to complete?
Hi there! Generally a full load wash will take about an hour depending on the exact wash cycle type you select. You can view the full support page and user manual for the AddWash on our website here: https://www.samsung.com/au/support/model/WW85K6410QX/SA/
Does it have both a cold and hot water inlet? Or does it only allow for self-heating the cold water? We have solar heated water, so want a machine that has a hot water inlet.
What’s the best recommended spin speed for every clothes?
Hi there, thank you for your question. There are 11 different wash cycle on the machine, each cycle has a default spin speed programmed for the type of laundry which you can find more details on through the manual guide that comes with the unit. The general consesnsus is that, delicate and synthetic clothes are usually spun lower than 800rpm so there isn't a chance they get damaged, where as other types of clothes can be spun at a higher speed.
I have just purchased this machine and I am really disappointed. The clothes come out quite wet compared to the 7 year old Bosch front loader I just replaced even on the 1400 spin. The 800 spin cycle are so wet. Our Bosch was only up to 1000 and the clothes were much dryer. The clothes are also more wrinkled even when I remove them straight away. Just wondering if anyone else has found this or if I am doing anything wrong?
Hi can someone please confirm if WW85K54E0UW is now replacing WW85k5410WW/WW85K6410QX (sales guy said they are discontinued)? Also can anyone please help me measure the actual height of WW85K54E0UW if anyone has one at home please? It is advertised for 85cm height but sales guy insisted that it's actually smaller/shorter, my available space is only 85cm high so worried it may not fit. Thanks!
We just got this machine today, well i think the newest version. Samsung 8.5kg Front Load Washer
It is vibrating, walking and throwing itself around so bad its put a massive dent in the plaster wall behind it :( we have tried levelling legs, used a spirit level, and we have also done the recommended calibration and we are still having issues. Has this happened to anyone else??
Did you have a brick inside it?
Im actually surprised this is happening. Try a spin cycle without anything in the drum and if it shakes its obviously a warranty job, and repairs to your damaged wall are in order. Normally, all WM have protection, anti-shake sensors so if they get unstable the spin shuts off, or spins down.
No def not normal I have mine on tile floor. This machine never ever moves. The spin cycle is the fastest on 1400 and it stays steady in it's place never had an issue. Call them up coz that doesn't sound right can't believe if damaged your wall
hi may i know for this Samsung AddWash 8.5kg Front Load Washing Machine
Where can i buy the washing machine base stand to stack it up as this newer samsung design has a thicker depth of 690mm?
I have done 2 loads in my new Samsung front loader and love it except my clothes dont seem to smell nice. Any advice?
I always use fabric softener so haven’t had that problem! You could try doing a drum clean cycle, and see if that helps?
I always use liquid detergent in mine and sometimes fabric softener. They come out smelling really nice. I think the detergent you use really makes a difference. I used to use a cheaper one and didn't get great results.
has anybody had issues with lint on their clothes?
I see on the panel that the lowest temperature setting available is 20 celsius. Does that mean that the only cold wash cycle available is the 'intensive cold' cycle? How long does the intensive cold cycle take to complete?
Thanks in advance.
Has anyone had trouble with this machine walking when unbalanced?
Has anyone started to experience burning smell during the Cotton Cycle?
Our last 2 cotton cycle smelt burning whilst cycle was on and even the clothes were smelling afterward.
I have not experienced anything. Overloading the machine may cause the motor to run hot but I would be seriously concerned about any smell that represents the machine running as normal. Dont mess arround contact who you purchasrd the machine from and Samsung immediately. Dont risk further damage before it is checked out to avoid possibility of fire or damage not covered by warrantee.
Thanks, David the machine is definitely not overloaded max 5-6 kilos on a cotton load. The machine was purchased for Harvey Norman with extended warranty but is only 3 months old. never had an issue with cotton cycle before, all of sudden this smell... It smells like burning rubber, very similar to if burning electrical wires if you ever smelt it.
Surprisingly the "bedding" cycle has no issues at all.
Samsung advised not to use until technician checks it.
Btw.. when you say fire or damage not covered by warranty. Am I missing something? The machine is fairly new and we have 4 years extended warranty on top. Regardless we have warranty or not it should not cause a fire like previous models, LOL :)
It says you have next day deliveries but I can not seem to have a choice on the calendar that gives me 4 weeks wait time for delivery. How can I change this ?
I think you will find the reason for the time frame wait is because it is currently out of stock. Next day delivery is dependant on availability and metro area. You should contact appliances online direct for product availability confirmation in your area. I found that once I had entered my area that a dialog box was visable to indicate what products were available for next day delivery. Check to see if the white Samsung washing machine ($100 cheaper) comes up as available for next day delivery this would confirm that the other model is out of stock for 4 weeks.
What price is this washing machine and is a shop I can buy it in Blenheim?
This product is available whether the white or inoc color is available globally. I did research online and found them in Samsung NZ website so it should be available in your country. Price range in NZ: white is 1298 NZD, Inox is 1698 NZD. https://m.pricespy.co.nz/category/513
You may want to check your local stores for deals :)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.