Reviewer Photos & Videos
Would not recommend
The Power Control went which costs nearly as much to replace as buying a new machine after 2 years of washing for one person. Would have expected more longevity from this machine.
Purchased in December 2018 at Harvey Norman.
Don’t purchase this machine!!
I have had this machine for under 2years ! Within the first 6 months I had to have the mother board and the thermostat replaced and the Samsung engineer told me the thermostat hasn’t been working at all since I bought this machine ?
Then all marks on the clothes all the time, called Samsung again , sent out the engineer again and another error code appeared, so fixed again.
Now more stains on clothes and started to smell terrible, engineer come out again and said the filter is faulty and the motor needs replacing? Where do this end on a new machine?
I have asked for a replacement or money back off Samsung but haven’t heard back yet? I would rather the money back so I don’t go down this road again!
Best washing machine ever
This is by far the best washing machine I have ever owned. Items come out clean every time, it works every time and is fairly quiet. Highly recommend this machine.
Purchased in March 2021 at The Good Guys.
Great machine (2020 purchase) but a couple of issues - 1 especially annoying
Great machine for a single or small family. Has proven a good buy except for the following (more of an annoyance than a deal breaker).
1: Only has a cold water inlet so any hot water needed for a wash is heated by the machine. We generally use cold water for all but work clothes. But this means higher electricity cost (and home hot water system is under utilised).
2: Clothes softener fill level is tiny. Most clothes don't come out smelling "fresh" from a scented softener at all (choice of up to 5 rinses in 1 wash cycle). The softener seems to b...
Purchased in July 2020 for $899.00.
Disappointed with Samsung support
My Samsung front loading washing machine is leaking as it’s rubber seal broke just after 4 years. I have complained to Samsung multiple times to replace it for me without charge as the machine is covered under extended warranty and the machine has always been used with care. All I receive every time is a standard response saying I will be charged for the fix. It is so unfair to charge the customer for the poor quality seal that broke within a few years.
I bought this machine in 2019. Since then I had a baby and we changed energy tariffs so that we would have cheaper rates at night and I was going to wash at night. Well... this machine is so loud when you turn it on or change the programs that it wakes my daughter up. I can turn the melody at the end of cycle off but not all the stupid beep sounds it makes at other times. I spoke to Samsung and after being pushed back and forth they said they can't help me as it's not a fault. If I had known about this I would never have bought it! I wanted a w...ashing machine and not a musical instrument!!! Also loads of stuff like socks etc get stuck in the seal so that you have to rewash them again and again or you have to put everything into wash bags.... what a stupid design this machine is!
Purchased in July 2019 at RetraVision for $778.00.
WORST MACHINE & COMPANY
I’ve had my machine for two years and put an extra 3 years warranty on as well. In the two years I’ve had it, the seal has broken TWICE due to noises the machine makes from jumping up and down. Samsung of course are turning a blind eye once again saying it’s not their problem and I have to pay to get it fixed when the first time they fixed it under my warranty. The seal and barrel were changed the first time and now the same problem arises. I’ve got a faulty washing machine and I’m forced to pay for it when it’s covered under warranty. Samsung, you’re ridiculous & I will be taking this further with the ACCC & the media as I’ve seen many people having this problem and Samsung doing nothing about it!
Purchased in February 2018.
Seal Broken and bad customer service!
I have only had this washing machine for 6 months and the seal has broke from a general wash.
After calling Samsung, they took 2 weeks to finally get back to me and tell me my warranty doesn't covered under 'accidental damage'. For the seal to break during a general wash, I believe that it was a faulty seal making this a warranty claim.
Purchased in April 2020 at The Good Guys.
From quick wash to daily wash this machine is perfect. The spin variation is perfect, the 11kg is spacious and easy to wash bedding such as quilt and blanket. This machine does not make too much noise.
Customer service is terrible
I’ve only had this machine for 6 months and something has broken on it which could in no way be a fault of my own. Samsung insists it is not their fault and refuses to cover me under warranty even though it is basically a brand new machine and I have a 2 year warranty on the machine. Do not recommend dealing with Samsung!
Purchased in March 2020 at Harvey Norman for $750.00.
Do not buy, there is a known fault with the seal. Samsung refuse to fix or acknowledge the fault to be their responsibility. See image of Samsung’s response. Just ignore this product as their support is terrible in Australia.
“My name is not Durpreep”
Purchased in July 2019.
Terrible Customer Service, Terrible Machine
The drum has come loose after 1.5 years (still under warranty) which has damaged other parts of the machine but Samsung still thinks this is an easy repair and not a major problem. Even the repair company that inspected my machine said it wasn't an easy repair. And despite this Samsung has refused request for a refund despite it being a major problem which under Australian Consumer Law I have a right to request/get a refund for. I have contacted Samsung customer support team multiple times, every time they tell me that someone will get back to me withing 24 to 48 hour, but then nothing happens. The follow up service is horrible, never again!
Purchased in November 2018.
A great washing machine 4 years on
A great washing machine, suitable for many types of clothing, including shoes!
I use no heat with the daily wash cycle which is super handy because we leave it on this setting (about 40 min run time) and we can add extra rinses easily (which my partner does to wash his extra dirty work clothes). The washing machine will play a song once the load is finished however will take several more minutes to unlock the door before the washing can be unloaded.
The one star negative is that the quick cycle actually leaves the clothes sopping wet which see...
Purchased at The Good Guys for $700.00.
Customer service non-existent with little care for customer satisfaction
The washing machine i have owned for 2 years no issues. Coming close to 2 year warranty mark my rubber seal broke due to wear and tear and they refused to fix under warranty. It costs $260 to fix this common occurring problem. Would not recommend buying it for that issue.
Purchased in October 2018 at Bing Lee Physical store for $750.00.
Great value for money
Our old washing machine died and we needed something cheap, but also a decent brand front-end loader washing machine. After some research, we settled on this Samsung BubbleWash which was easy to set up and use. One of our favourite features is that it only requires a single hose for cold water as it heats the water up for the higher temperature settings.
We haven't used the bubble soak feature, we are not even sure what it does, to be honest. We do about two loads of washing per day because we have two kids, one of them is a toddler and their ...clothes are forever getting food or dirt on them. We also haven't used any of the other modes other than the quick wash most of the time. The spin dry on this is insane, make sure you level the washing machine properly or if it spin-dries it will create a lot of noise (something I foolishly learned) as it vibrates around. One of the downsides of this machine is that it has a child lock which is great, however, the child lock only prevents pausing or changing modes, it doesn't prevent the machine being turned off. Our young daughter will turn the machine off even with the child lock on and we have to restart the whole cycle over again as it doesn't remember where it left off (annoying, but okay).
Purchased in March 2020 at The Good Guys for $595.00.
Terrible performance, terrible Service
I have had this machine for just over a year now. The machine has been working temperamentally, stops half way through the cycle and have to keep resetting it. It eventually stopped at the spin level. I have referred it to Samsung, they sent a repair company who couldn't fix it. It has since stalled. I have contacted Samsung customer support team multiple times, every time they tell me that someone will get back to me withing 24 to 48 hour, but then nothing happens. The follow up service is horrible, never again
Purchased in April 2019 at The Good Guys.
Reliable and effective
7kg front loader
We have this machine running multiple times a day most days due to having a baby that uses cloth nappies. I have always been happy with the results. It has a very fast spin which helps with winter drying instead of buying a dryer. There are plenty of pre-loaded washes that you can then vary based on individual features (eg. spin speed, temperature, soiling level). It was sold as a "bubble soak" and I still haven't figured out what the advantage of that feature is. My one gripe is we haven't found a manual for our exact model so there are some settings which are a mystery!
I absolutely love this machine
This machine is perfect no using hot water it heats its self upto what degrees you want It has how ever you want it to spin It soaks and has a iron free on it i luv my machine
Cleans and good value
Decent washer, cleans clothes, sound is average, 8.5k is a good size suitable for family of 4, the price was really good I got it in the end of year sale.
Purchased in February 2020 at The Good Guys for $595.00.
Great energy saver!
I put a lot of heavy dirty loads through my samsung bubblewash front loader! So far so good!
I like that it only has a cold tap hose inlet but isnt only a cold washing machine! Temperature settings go up to 90 degrees! has loads of presets for all your washing variables, very soft on delicates too!.
Purchased in June 2020 at The Good Guys.
Questions & Answers
My washing machine is under a year old and is getting stuck on the 9minute mark and is not spinning. What can I do to fix it.
I have had the 9.5kg washer for a few months. Clothes don't seem to come out smelling fresh. Have tried different settings, washing powders/liquid and nothing seems to help. It like there isn't enough water in the machine. Yes I've check the water inlet. Any advice?
What are the dimensions of the washing machine? Height, width and depth??
Hey Josip. Are you able to confirm what model you're particularly interested in?
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||11 kg||7.5 kg||8.5 kg|
|Household Size||2-3 people|
|Features||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof) and Steam Function||Door/Lid Lock (Child-proof) and Steam Function|
|Energy Rating||4 star(s)||4 star(s)||4 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Colour / Finish||White||White||White|
|Dimensions||850 x 600 x 696 mm||850 x 600 x 660 mm||850 x 600 x 660 mm|
|Max Spin Speed||1,400 rpm||1,400 rpm|
|Number of Spin Speeds||15|
|Number of Wash Cycles||15||12|
|Weight||70 kg||61 kg||61 kg|
|Country of Manufacture||Vietnam|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Manual||Download manual||Download manual||Download manual|
- MPN: WW95N54F5CW
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