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Samsung DMS500TRW

Samsung DMS500TRW (page 2 of 4)

2.2 from 76 reviews




    TheLoneRangerSouth East Queensland, QLD

    • 26 reviews

    Greatest piece of junk ever!

    1 comment



    • 2 reviews
    • 1 like

    The dreaded e2 error strikes again, Samsung just lost a customer for life not to mention those who I


    E2 error strikes again absolutely useless machine they've lost a customer for life and not to mention all the people I'll be telling, is it the selinoid and the hose or ...... Can I just change that or... Samsung is no help on the phone and forget about a detailed product manual, they obviously milk for repairs after the original purchase of a poor product

    Stay away from Samsung!!!


    Circuit board fail.
    Door hinge cable fail.
    Aqua stop fail.
    Problems with the product after 12 months.
    Unfortunately when moving into our new house we matched every appliance we have with Samsung. Big mistake! Slowly replacing items as they continue to fail.
    Don't even ask me about the fridge.





    Worked reasonably good for first year. After one year door springs broke off. Worked ok for another year, and the springs broke off again! Today is 3 years, machine refused to start up. It's dead. Not even one light comes on. This product was made cheaply, and barely survived 3 years. What is wrong with you, Samsung?

    Not even bothering


    Purchased 2012........dreaded E error appeared late 2015. After reading all these reviews I think our machine did well, considering.......we are a family of five so it got a lot of use! Estimated cost to fix machine $500+........no thanks....it cost $600!
    Moving on to another machine but staying away from Samsung.......



    • 2 reviews
    • 1 like

    Discontinued, wonder why????


    Fix a problem just to find another, biggest piece of crap that WAS on the market, reviews were fabricated when we looked into buying, never again, Discontinued?????? wonder why?????? Problems, dr - E2 - E3 - E4 - F3 - F9 - SE - th. Nearly all available errors. Unrateable. Will not be replacing with another Samsung. Lasted, of course, just past warranty expiration. Total time used would be no more than 2 months in 5 years (60 hrs max)



    Very poor quality...


    I completely agree with all the opinions with regard to the poor quality of Samsung Dishwasher. It broke down twice within a year. Now it shows E2 which turns out to be very common in this brand. I truly believe that $600 for a dishwasher that lasts only over two years is way too much. If Samsung doesn't repair it, I'll stay away from this brand forever.


    BAFLEGeelong, VIC

    • 9 reviews

    End of warranty problems



    Samsung - consistently poor quality


    This dishwasher that we purchased in May 2013 (D.O.M. January 2013), died completely today (July 27, 2015). Rather than be surprised, angry, or even disappointed, I was pleased that Samsung has provided me with the valuable consumer lesson to avoid their entire range of products in the future. Two years normal household use does not fit the definition of 'fit for purpose'.
    Memo to Samsung: the definition of stupidity is to keep doing the same thing over and over while expecting a different result - no more Samsung products for me!

    Samsung You Were good Quality at one time


    Replace old washer with Samsung Dm500trw from goodguys on 19/4/2012 .Sales said it was a fair priced unit and samsung has a good name ..
    I guess we were lucky as we hadnt had any problems at all until 27/6/2015 ... Yep its dead no power to the display panel ... No one out this way can fix it ... or wants to look at it unless we pay travel .
    $599.00 should last more than a couple of years .. Samusung YOU RIPPED ME OFF ...
    We have samsung tv fridges ...
    Samsung hang up when i told them the purchase date (out of warranty) ....
    Remember samsung its customers who keep you in jobs by purchasing your products , it i can persuade just 1 person NOT to purchase a samsung product ,i would be doing them a favour

    James Brown

    James BrownBrisbane

    • 2 reviews



    Just over 2 years old and constant E3 errors. Purchased new from the Good Guys. Was good up till just past factory warranty then the E3 errors started. Thankfully I have the extended warranty. Rude repair man came out and some how got it running once but as soon as he walked out the door the E3 error started again.

    Goodguys have a no lemon policy which states if they repair the same part 3 times I get a new dish washer so I am hoping I can get another model soon.

    Should of bought from Harvey Norman as their warranty would of just swapped it for a new one already.

    Not happy.

    Unreliable, breaks down a lot, 3 year life




    • 6 reviews

    Reasonable for the money


    I agree very poor quality



    • 3 reviews

    Very poor build quality and design - Avoid Samsung all together! Avoid Avoid


    KimSouth East Queensland, QLD

    • 15 reviews

    Rubbish - poorly made




    I have to agree with everything the disappointed customer is with his dishwasher. I have the same washer and same problems waste of my good hard earned money and my valuable time.

    No error title, just stopped working!!


    Was purchased new for our house when we moved in and after 2 and a half years just stopped working with no error code, rang Samsung and was told that it is a common fault and as out of warranty would have to pay for repairs ourselves. Worked out it would probably be cheaper just to buy a new dishwasher for another company/brand', You would think that such a good brand with other technology could get it right with a dishwasher.


    sangriamariaQueensland, 4000

    • 17 reviews

    Another E2 error here! AVOID AVOID AVOID!


    Same story as many others! Lemon. Disgraceful that Samsung has not offered compensation for such a common fault that renders the appliance useless.

    I actually researched dishwasher choices on this site, and after such great reviews on the DMS500, I bought one in 2011 and had it installed around November, and it has had light use (1-2 times a week) since then.

    We have had no issues during this time, until suddenly having the E2 error appear recently. Apparently this is a solenoid problem, and is not worth fixing, particularly as there are no guarantees it will not happen again.

    3 years of light use is not an acceptable life span for a $600 dishwasher. Very disappointing.

    Jonathan R D

    Jonathan R D

    • 2 reviews
    • 1 like

    Absolute rubbish! Keep away!


    In four years the control panel has been replaced, the door hinges broke, the cutlery basket disintegrates, we've had the element replaced and now the value has gone. These really are absolute crap. Samsung should be ashamed of itself for selling such abysmal rubbish.

    Page 2 of 4

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    Questions & Answers

    Lynette K.

    Lynette K.asked

    Was working fine and then one morning no power.
    Tried different outlet and still no power.

    1 answer

    Hi Lynette, this sounds like something our Support Team can assist you with. We recommend for you to contact us on 1300 362 603 so that we can look into this for you.

    Samsung AU

    Violeta B.

    Violeta B.asked

    showing F3? what is the problem and how to fix.

    3 answers
    Kim Economos
    Kim Economos

    I’ve just looked through the manual and there’s no F3 code. All the codes begin with an E.

    Samsung AUSamsung

    Hi Violeta, we'd be more than happy to look into this for you. Would you be able to send us a photo of the error code to our Facebook via the link below?

    Please ensure to copy and paste your enquiry in a private message to us.

    > m.me/SamsungAustralia

    Samsung AU


    Soy can I ask the same question and Send to this lady jo please



    How to remove the kickplate?

    No answers

    Get an answer from our members and Samsung representatives

    Download manual

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