Where’s my ice cream?
Bought the fridge. The tech options actually seem really interesting but the freezer didn’t work. Call centre couldn’t help, said the freezer wasn’t detecting any problems. They sent a techie out a few days later to assess it. Couldn’t fix it. Arranged a replacement.
Took 2 weeks for Samsung to acknowledge it. Get the replacement... same issue. Freezer doesn’t work. Now 7 weeks without a freezer.
Requested an urgent escalation from Samsung twice. No response. Still have to go through the usual ‘refund’ channels. 1 month since the second rep...air guy came out and approved the issue. They still haven’t arranged someone to collect the faulty unit. They have advised us it is another 7 days to progress through their refund channels yet we are already 7!weeks in without a working fridge x2!! Had to talk to multiple different people and fill out forms (when they remember to attach them to the email). No one at Samsung is taking ownership of this claim. We’ve provided proof of purchase, refund details and they’ve inspected the unit!
Purchased in June 2019 for A$5,000.00.
Jury is still out
We very excitedly bought the Samsung Family hub only to find the freezer did not work ... at all !!
The Good Guys, where we purchased the fridge very quickly replaced the fridge without anyone even assessing the fridge which sounded alarms bells for me.
But a new family hub was delivered the next day and guess what, the freezer doesn’t work... again! We did all the trouble shooting with Samsung but nothing at all then they tell us there could possibly be a faulty batch of that particular fridge - what are the chances that we get 2 duds - prett...
WOW factor without the W.
Professional plumber fitted the water house at the back of the fridge and 8hrs later leaks water non stop.
$4000 purchased from Good Guys Feb 2019.
Another Korean rubbish same as Hyundai and Samsung phone.
Buy German or Italian engineering.
Purchased in February 2019 at The Good Guys for A$4,000.00.
This is a great no-frills refrigerator at a great price. I was a bit hesitant about ordering a major appliance online but the free delivery and set-up as well as the free old appliance removal was a MUCH better deal than I found at any local retail store. The refrigerator does a great job at keeping food cold. The finish (Black, in my case) is very pleasing. I read other reviews mentioning noise as an issue. I guess because I never owned a high end refrigerator I don’t notice any more noise from this one. I occasionally hear the compressor start but it doesn’t bother me. Great basic unit for a great price. The delivery was faster and cheaper (free) than what local stores offered.
Absolutely happy with this purchase..
it is reliable and thought seems expensive it's value for money. It is easy to open and close. The freezer keeps everything fresh. it also looks good in my kitchen. I would highly recommend it to my friends. I purchased it with extended warranty and still got a pretty good EOFY deal.
Just purchased the fridge, looks good, easy to set up. More to come as I use it more.
Just got it. More to come. Easy to set up and use. I replaced an existing ice maker fridge so setting up was simple. I found the Family Hub easy to set up as well although I am still playing with the features that are available. Done the shopping list and communications.
Had the fridge for some time now, it is proving to be excellent, one handy feature, I can log on to the fridge remotely to view my shopping list and pick up what we need on the way home, very convenient.
Questions & Answers
Are you able to download apps?
Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information.
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