Reviewer Photos & Videos
- Family Hub SRF670BFH
- Verified purchase
Good basic fridge, but terrible Woolworths app and Ice Maker
A nice fridge, with a price tag to match. The main problems: (1) Woolworths app FAIL, (2) Ice Maker FAIL and (3) Pandora FAIL.
(1) The Woolworths shopping app is amazing... when it works. It needs to be reset/restarted **EVERY TIME** you leave the fridge. Add a few groceries - easy peazy, super simple - go away, then open the app and ... it crashes! Have to restart it before the search function works or to add groceries. Further, when you try to add groceries, you can't press the "+" button (even though it is there) - you have to tap the nu...mber, then add a number - once you do this, the list goes back to the top - you have to scroll down to add further groceries. So user unfriendly. And now the "default list" doesn't work. (2) Ice maker - as per another review - does not make enough ice! Have tried resetting etc, but you cannot get more than 4 glasses of ice per day. Samsung asked me to do about 6 things - did them all, but the icemaker is miserly. But why? It's pretty simple... (3) Advertised with Pandora - but then Pandora ditched Australia.... verging on false advertising... I have emailed Samsung 3 times regarding the first 2 issues - simply fobbed off regarding the ice maker, and told "Woolworths is responsible for the app". Asked Woolworths - Woolworths says "not our problem, it's a different platform, we have passed on to our app development team, and it's a samsung problem." At the end of the day, the fridge would be amazing if the Woolworths shopping app and ice maker worked well... It seems that no-one is interested in fixing these. I did pay for a 6 year warranty - if the app and ice maker do not work properly, the warranty probably needs to be honoured... Hmmmmmm.... Waiting for a response from Samsung...
Crap Customer Service Samsung
Must have phoned the Samsung 1300 customer support number about 10 times. Each time, "We cannot solve your problem so we will escalate your query and phone you back"!! Phone call Never eventuates so problems remain.... Must have wasted hours on the phone talking with people who do NOT know this product! Fridge itself is OK, has limited supply of ice in that it runs out after about 50 cubes, on a hot day with kids.. this is useless... check thoroughly before spending heaps on this fridge...
Bought this fridge about a month ago, was worried it would not fit through the front door but luckily it did. (normal size front door) Love being able to see in the fridge without opening it. Can use it to play spotify or youtube as the speakers are really good. one on each of the top doors. Bottom right can be used as either another freezer, wine chiller, used for fish or perfect temp for ice cream.
A funky fridge
A very stylish & modern looking fridge. Love the display which is like a big iPad. There's so many options available & im not on top of all the features. Love the temperature control options. The camera inside the fridge to view the stuff that u got in the fridge instead of having to open the fridge is cool feature but u could only see what's on the shelves in top compartment. So far I love this fridge, but I think it's too early to give 5 stars :)
fridge is quite large, the tablet thing is alright. everything works fine. only problem is that there is no way of downloading more apps on the samsung screen and no way to delete? also wish they had a shelf for egg storage. you can control the temperature of each door so thats also cool.
Crap service from Samsung customer service
Ok, is fine fridge but one app (Club des Chefs) doesn't work at all... phoned Samubg service, lady with hard-to-understand accent couldn't help, so query was 'escalated' and would get back in 24 - 48 hours... no answer 10 days later..... for a very expensive fridge this is completely unacceptable...
Questions & Answers
Is it true that the calandras only works for appointments 4 months in advance?
This is not true, Pipa. However, if you are experiencing troubles with this, please feel free to let us know.
When oh when are your staff going to fix my ongoing problem?Phone call promised today did not eventuate but, from our long term experience, they rarely do... Please replace this fridge or give me my 6,300 aus$ back plus compensation for all my time wasted.. My consultancy rates are at least 300aus$ per hour (professor) kenn raymond
Hi Kenn, I'm sorry to hear that you have not been contacted since. I'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Hi.. thanks for this and apols for not replying earlier.. MICK from Samsung Social Messaging and I are in contact - but will send a private message to you too... after all, it's only about 1 month since we've had this problem, the time I"ve wasted has been inordinate
Thanks for letting us know, Kenn. I recommend for you to continue reaching out to us via Facebook so we can avoid any confusion.
Are you able to download apps?
Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information.
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