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Samsung Family Hub
3.0 from 25 reviews

Reviews

Review distribution

5 star
7
4 star
4
3 star
4
2 star
2
1 star
8

ProfKennR

ProfKennRPalm Cove, Cairns, QLD

  • 4 reviews
  • 6 likes

Crap Customer Service Samsung

published

Must have phoned the Samsung 1300 customer support number about 10 times. Each time, "We cannot solve your problem so we will escalate your query and phone you back"!! Phone call Never eventuates so problems remain.... Must have wasted hours on the phone talking with people who do NOT know this product! Fridge itself is OK, has limited supply of ice in that it runs out after about 50 cubes, on a hot day with kids.. this is useless... check thoroughly before spending heaps on this fridge...

Date PurchasedJul 2017

Chucky110

Chucky110Victoria, Australia

  • 14 reviews
  • 2 likes

Love it.

published

Bought this fridge about a month ago, was worried it would not fit through the front door but luckily it did. (normal size front door) Love being able to see in the fridge without opening it. Can use it to play spotify or youtube as the speakers are really good. one on each of the top doors. Bottom right can be used as either another freezer, wine chiller, used for fish or perfect temp for ice cream.

Date PurchasedOct 2017
PamM

PamMGreater Melbourne (Outer), VIC

  • 11 reviews
  • 5 likes

A funky fridge

published

A very stylish & modern looking fridge. Love the display which is like a big iPad. There's so many options available & im not on top of all the features. Love the temperature control options. The camera inside the fridge to view the stuff that u got in the fridge instead of having to open the fridge is cool feature but u could only see what's on the shelves in top compartment. So far I love this fridge, but I think it's too early to give 5 stars :)

Date PurchasedSep 2017
Daisy

Daisy

  • 2 reviews

great

published

fridge is quite large, the tablet thing is alright. everything works fine. only problem is that there is no way of downloading more apps on the samsung screen and no way to delete? also wish they had a shelf for egg storage. you can control the temperature of each door so thats also cool.

Date PurchasedMay 2017

ProfKennR

ProfKennRPalm Cove, Cairns, QLD

  • 4 reviews
  • 6 likes

Crap service from Samsung customer service

published

Ok, is fine fridge but one app (Club des Chefs) doesn't work at all... phoned Samubg service, lady with hard-to-understand accent couldn't help, so query was 'escalated' and would get back in 24 - 48 hours... no answer 10 days later..... for a very expensive fridge this is completely unacceptable...

Date PurchasedMar 2017
1 comment
ProfKennR
ProfKennR

Page 2 of 2

Questions & Answers

Kenn R.

Kenn R.asked

Family Hub SRF670BFH

When oh when are your staff going to fix my ongoing problem?Phone call promised today did not eventuate but, from our long term experience, they rarely do... Please replace this fridge or give me my 6,300 aus$ back plus compensation for all my time wasted.. My consultancy rates are at least 300aus$ per hour (professor) kenn raymond

5 answers
Samsung
Samsung AUSamsung

Hi Kenn, I'm sorry to hear that you have not been contacted since. I'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo
Samsung AU

Kenn R.
Kenn R.

Hi.. thanks for this and apols for not replying earlier.. MICK from Samsung Social Messaging and I are in contact - but will send a private message to you too... after all, it's only about 1 month since we've had this problem, the time I"ve wasted has been inordinate

Samsung
Samsung AUSamsung

Thanks for letting us know, Kenn. I recommend for you to continue reaching out to us via Facebook so we can avoid any confusion.

Jo
Samsung AU


TN58

TN58asked

Family Hub 651L SRF651BFH3

Are you able to download apps?

1 answer
Samsung
Samsung AUSamsung

Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information.

> https://www.samsung.com/au/support/home-appliances/family-hub-apps/

Jo
Samsung AU


Get an answer from our members and Samsung representatives

Details

Samsung Family Hub 634L SRF630BFH2

Samsung Family Hub 634L SRF630BFH2

3.0
(1)
Samsung Family Hub 651L SRF651BFH3

Samsung Family Hub 651L SRF651BFH3

2.8
(6)
Samsung Family Hub 671L SRF671BFH2

Samsung Family Hub 671L SRF671BFH2

3.8
(10)
Samsung Family Hub 825L SRF825BFH4

Samsung Family Hub 825L SRF825BFH4

0.0
(0)
Samsung Family Hub SRF670BFH
  • Discontinued

Samsung Family Hub SRF670BFH

2.0
(7)
CategoryFrench Door Fridges / RefrigeratorsFrench Door Fridges / RefrigeratorsFrench Door Fridges / RefrigeratorsFrench Door Fridges / RefrigeratorsFrench Door Fridges / Refrigerators
Price (RRP) $5,499.00$4,499.00$4,999.00$7,499.00
Dimensions 1777 x 908 x 742 mm1777 x 908 x 788 mm1825 x 908 x 733 mm1825 x 908 x 871 mm1825 x 908 x 733 mm
Energy Rating2.5 star(s)2.5 star(s)2.5 star(s)3 star(s)2.5 star(s)
Household Size 4-5 people5+ people5+ people5+ people5+ people
FeaturesConvertible Fridge/Freezer, Display Panel, Door Alarm , Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water DispenserDisplay Panel, Door Alarm , Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water DispenserDisplay Panel, Door Alarm , Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water DispenserDisplay Panel, Door Alarm , Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water DispenserDisplay Panel, Door Alarm , Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser
Colour / Finish Black CaviarBlack CaviarBlack CaviarBlack Stainless (Black Caviar)Black Layered Steel
Handle Type RecessedExternal RecessedRecessedRecessed
Smart Fridge YesYesYesYesYes
Shelf MaterialGlassGlassGlassGlassGlass
Number of Shelves33333
Number of Fruit & Vegetable Bins 22222
Weight161 kg154 kg159 kg168 kg159 kg
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)2 year(s)
Capacity
Total Capacity 468 L651 L671 L825 L670 L
Fridge Capacity 346 L477 L377 L
Freezer Capacity 105 L197 L348 L273 L
Release dateAug 2019
Replaced bySamsung Family Hub 671L SRF671BFH2

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