Fixed --- excessive mobile data usage
I have amended the review to five stars.
See followup messages about excellent Samsung help
My wife and I upgraded from a Samsung j1 and Nokia 3 respectively. Since the switch using "Samsung smart switch", we have encountered on both phones an excessive usage of mobile data. We don't use FB, twitter,insta, email, google, chrome, maps or any other apps except phone calls and SMS. We have not installed any third party apps. If we switch on Mobile data, the usage is over 1 Megabyte / minute. WE got in touch with phone support at Sams...
Purchased in June 2019.
First Galaxy phone
Went to the Galaxy J5 Pro after being with another brand (i) hint.Found the galaxy phones better and smother to use.I upgraded to the A50 after about 5 months use,because of problem with SIM card in the J5 after salesperson told me it was phone ,just for a sale I think, but both phones are working great and no problem with the phones will stay with Galaxy from now on , love the styles ,the pictures they take , easy to us,plus the apps .
Purchased in September 2018 at Optus.
- Verified purchase
Only lasted me 3 months
I bought this phone in June and was pretty happy with it. It was easy to use and worked well. Three months later the screen developed a purple smudge which started to spread to a large black 'bruise' that covered the whole screen.
I took it to a Samsung repair outlet and they told me I would have to pay $200 as it needed a new screen, not covered by warranty. He said he could see tiny cracks that meant the damage was my fault. The phone cost me $300, so spending that much money on it doesn't make sense. I've had to just get rid of it. I h...ad a sturdy case (wallet style) and screen protector on my phone since day one, and I wasn't rough with it, so I don't understand how the screen was damaged so easily. I'm now very reluctant to buy another Samsung as it seems to me the screens and electronics are not protected enough. The Samsung man said this is not an uncommon problem with this phone and other phones such as the A20. What a waste of money and resources. **Communicated with a Samsung representative before posting this review. After a long wait they told me I should take my phone to a Samsung service centre. They're not interested in helping.
We are a Samsung family... All phones... laptops..TVs. My son Samsung J5 broke after 2 years ... he was waiting for an interview phone call... went into JB Hifi and ask for the exact same phone. Turned out they gave me a Pro. Bought a screen protector and case. 1 week later... Nothing!!! Completely dead. went back to JBH and they replaced it, but wouldn't refund on the screen protector... Now...1 month after... Exactly the same has happened... Don't buy a J5 Pro
Purchased in May 2019 at JB HI FI for A$259.00.
Camera quality is very poor
Very disappointed with the Galaxy J5 Pro camera quality. I don't take selfies, and general subjects are not good but ok, but landscapes/distance photos are terrible quality. With previous Samsung phones, I've been able to use images in high quality hardcopy, but that's impossible with this phone. Don't bother.
Purchased in April 2019.
Downhill after update !
Bought my first smartphone, a Samsung J5 pro, 24th Oct 2018 from
JB HiFi and have to say that I've been fairly happy with it overall, easy to use, camera good and reasonable task speeds. Problems started 8 months later after downloading a software update. After 2 days things started slowing down, taking forever to do the simplest tasks, then the screen gradually got darker to the point of not being able to see anything, couldn't smart switch my data so lost it all. Took it to a Samsung outlet and they sent it off to a Samsung customer care cen...
Underrated brilliant (for the price tag)
Great phone, responsive, battery life has been great and everything just works. Very happy! Great phone. Too bad it has micro usb, but everything else is brilliant for the price. Feels premium and looks classy. Thanks!!
Purchased in May 2019.
IT WILL BREAK, must be faulty, never had issues with a Samsung (this is my 4th Samsung!)
I WAS a Samsung loyal, not anymore! I bought not one, but TWO J5 PRO'S as a dropped my first (nothing crazy, a very insignificant drop) and turned it around to find a smashed screen despite my screen protector. So I bought another one, got a screen protector and solid case...another minor drop and it STILL cracked!! It MUST BE FAULTY and they are covering it up because all my previous Samsung phones have had HUGE drops and NEVER broke! The scam is, the price of fixing it is nearly the same price as a whole new phone. $189! Ridiculous! It is a scam and the phine must be faulty, all my other Samsung's were fine, the only reason I got a new ome was more storage space. DO NOT BUY...FAULTY...WILL BREAK!
Samsung Galaxy J5 Pro is a useless paperweight now.
Do not buy this phone, It will not last 6 months (if your lucky) before the screen/display fails. I read the reviews and comments about this phone having a weak screen and would not stand up well when handled roughly or bumped about. Well i thought, I'll be fine, I'll get a case and take good care of it. 4 months later it crapped itself, phone is like new, no marks ,no scratches never been dropped, sat on or handled roughly in anyway. Did an update a few days ago and the next day the screen is unreadable, LCD has failed. This phone cannot stand...up to normal wear and tear & everyday use. In my opinion it's not of acceptable quality, not fit for purpose and should not be sold as is. I spoke to my local samsung service centre who were less than helpful, got out a torch and a magnifying glass and found a hairline crack about 3 mm long in the lcd under the screen. They claimed the screen must have been stressed or stood on. Well i know the phone has only been subjected to normal use and definitely not stood on , its mint condition. Would not budge, no goodwill gestures, just wanted $180 to fix the screen. Don't throw your money away on this phone when you won't get any support from samsung. My house is full of samsung stuff, been very happy, but no more. End of Rant, feel better now, you have been warned!
Smartphone and very functional
I am satisfied with my new phone, it is very functional easy to use and sleek and very stylish in black. I was looking for something mid-range and this phone fits my criteria very well, love it., is ti great, would recommend it.
The phone is disappointing, the camera is good with closeups, but further away is just crap.
Also when receiving a call by the time you swipe the code and get rid of the advertisements, the caller has given up.
Purchased in December 2018 for A$275.00.
- Verified purchase
Apps run smoothly, this phone does everything I need it to do without hurting the bank. The camera quality is great and I am very satisfied with the brightness of the display.
the phone is easy to get around for what you need.
the camera quality is brilliant, it works well with digital cameras in maintaining a quality of image for editing purposes.
the phone has a very good quality of sound and texting in the, send and receive of calls .
it can on the very odd occasion freeze due to the lack of ram which is most likely to the apps used.
there is plenty of ram otherwise 3gb.
the apps normally run extremely well, if one does not it is the app itself not the phone.
if I had to choose again I would choose another samsung and indeed this very same phone.
Purchased in December 2018 at southern phone for A$230.00.
Questions & Answers
My screen is black and I can't turn it on is this normal if you get a crack in it, I had the crack for ages before it stopped working will replacing the screen fix this problem or not as I don't have the finances to fix it if it won't work afterwards.When i connect to the computer it recognises that its plugged in but says it is empty is that another problem
Hi KMK, I'm sorry to hear that you have been experiencing difficulties with your J5 Pro. I recommend taking your device to the nearest service centre so we can take a look at this for you.
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