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Samsung Galaxy J5 Pro Gold

Samsung Galaxy J5 Pro Gold

2.6 from 5 reviews

Faulty Product

I bought the phone for a month before it started to show trouble with switching it on and at times the screen would go black. Finally the phone screen went black and I couldn't see anything on the phone. I returned it to the Good Guys Cairns where I bought it and they sent it to the Samsung Warranty Service only to return it to me the same. I paid $279 for a phone I only used a month. They would not replace it or repair it.

Purchased in February 2019 at The Good Guys for $279.00.

Value for Money
Ease of Use
Performance
Battery Life
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Hardware
Software
3 comments
Hi Lynda, we're sorry to hear that you have been experiencing difficulties with your device. Would you be able to provide us with your contact details and reference number via the link below so we can further look into this? Please ensure to copy and paste your product review in a private message to us. > m.me/SamsungAustralia Jo Samsung AUMy number is 0415135666 and repair reference is 3923492.Hi Lynda, we suggest for you not to provide your personal details publicly. We strongly recommend for you to remove the recent comment. Would you however, be able to send your details to the link below so we can further look into it? m.me/SamsungAustralia Jo Samsung AU

Stopped working at 3 weeks

I bought this at JBHIFI and everyone knows they are the worse when you try to return something.
Started failing at 3 weeks of buying. Dropped reception, sent it to repair 2 times (everyone knows that this days it is a nightmare to delete everything from your phone and have to put everything back). In samsung they said it didn’t have anything, while it has a clear fail kn the software. When it failed for third time I had a car accident and the PHONE DIDNT LET ME CALL AN AMBULANCE!!! I went to tell all this to JBHIFI and they told me that because the phone had a small chip in the corner caused by the accident, they could not give me my money back.

Purchased in March 2018 at JB Hi-Fi for $350.00.

Value for Money
Ease of Use
Performance
Battery Life
Camera Quality
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1 comment
We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through? Jo Samsung AU

Great product

So happy with my j5 pro, great mb and i always gets updated regularly. I defs recommend this mb to others, great speed good quality camera and lots of storage

Purchased in February 2019 at JB Hi-Fi Retail Stores for $279.00.

Value for Money
Ease of Use
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Dud product with known technical issues

Bought a J5 Pro based on good reviews for the product. 4 days later I'm still waiting for it to fully charge. Also problems with switching it on. Has been plugged in charging 24/7 for 4 days and still only 40% battery capacity. Rang Samsung who instructed me to return to place of purchase. Unfortunately my telco have transfered all my data onto this new phone, so I'm going to have to do this all again. Very inconvenient to have to trek back up to the Good Guys again, and be without a functioning phone for another week. I will rethink buying another Samsung mobile.

Purchased in April 2019 at The Good Guys for $299.00.

Value for Money
Ease of Use
Performance
Battery Life
Hardware
1 comment
I’m really sorry to hear of the experience you've had so far with us, and that we didn't meet your expectations. If you wish to discuss this further, you may contact us on the link provided below: > m.me/SamsungAustralia Mick Samsung AU

Excellent phone

Everything works well. Turns on and off quickly. Long battery life, easily get 5 days if turned off at night and light usage during day. Looks good with metal back, better than the more expensive ones which have glass front and back so if you drop it not only do you crack one screen, you crack both.

Purchased in January 2019.

Value for Money
Ease of Use
Performance
Battery Life
Camera Quality
Hardware
Software

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Details

Samsung Galaxy J5 Pro Gold
CategoryMobile Phones
Price (RRP) $299
Features3.5mm Headphone Jack and Expandable Storage
Charging Port Micro-USB
Operating SystemAndroid
Manufacturer Warranty2 year(s)
Display
Pixel Density282 ppi
Screen Size 5.2"
Screen Resolution720 x 1280 pixels
Display TechnologyAMOLED
Camera
Max Video Resolution 1080p (Full HD)
Front Camera(s)13MP
Rear Camera(s)13MP Wide
Hardware
ProcessorOcta-core 1.6 GHz
Internal Storage32 GB
Battery Size3,000 mAh
Memory (RAM)3 GB
Build
Colour / Finish Gold
Dimensions 146.2 x 71.3 x 8 mm
Body MaterialAluminium
Weight160 g
Release dateJun 2017
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