I bought the phone for a month before it started to show trouble with switching it on and at times the screen would go black. Finally the phone screen went black and I couldn't see anything on the phone. I returned it to the Good Guys Cairns where I bought it and they sent it to the Samsung Warranty Service only to return it to me the same. I paid $279 for a phone I only used a month. They would not replace it or repair it.
Stopped working at 3 weeks
I bought this at JBHIFI and everyone knows they are the worse when you try to return something.
Started failing at 3 weeks of buying. Dropped reception, sent it to repair 2 times (everyone knows that this days it is a nightmare to delete everything from your phone and have to put everything back). In samsung they said it didn’t have anything, while it has a clear fail kn the software. When it failed for third time I had a car accident and the PHONE DIDNT LET ME CALL AN AMBULANCE!!! I went to tell all this to JBHIFI and they told me that because the phone had a small chip in the corner caused by the accident, they could not give me my money back.
Dud product with known technical issues
Bought a J5 Pro based on good reviews for the product. 4 days later I'm still waiting for it to fully charge. Also problems with switching it on. Has been plugged in charging 24/7 for 4 days and still only 40% battery capacity. Rang Samsung who instructed me to return to place of purchase. Unfortunately my telco have transfered all my data onto this new phone, so I'm going to have to do this all again. Very inconvenient to have to trek back up to the Good Guys again, and be without a functioning phone for another week. I will rethink buying another Samsung mobile.
Everything works well. Turns on and off quickly. Long battery life, easily get 5 days if turned off at night and light usage during day. Looks good with metal back, better than the more expensive ones which have glass front and back so if you drop it not only do you crack one screen, you crack both.
Purchased in January 2019.
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