20 questions from our users
My screen is black and I can't turn it on is this normal if you get a crack in it, I had the crack for ages before it stopped working will replacing the screen fix this problem or not as I don't have the finances to fix it if it won't work afterwards.When i connect to the computer it recognises that its plugged in but says it is empty is that another problem
Hi KMK, I'm sorry to hear that you have been experiencing difficulties with your J5 Pro. I recommend taking your device to the nearest service centre so we can take a look at this for you. Remember, all visits require a booking - you can make yours via the link below: https://www.samsung.com/au/samsungstore/bookings/ Jo Samsung AU
Can I connect samsung j5 pro to apple car play
Hi Graeme, it is best for you to reach out to the iOS developers for further information in regard to this. However, we do recommend for you to use Android Auto to ensure that you are able to access the features of device. Android Auto is a smart driving companion that helps you stay focused, connected and entertained with the Google Assistant. > https://play.google.com/store/apps/details?id=com.google.android.projection.gearhead&hl=en_AU JoThank you for answering but the new car I purchased came with apple car play
Will it accept wireless charging?
Hey Kevin, the J5 Pro does not support wireless charging. Jo Samsung AU
Have looked after my j5pro like a newborn and have been told that I've crushed the screen and will cost $200 to repair, only 8 months old and only acted up after I updated software , please help Samsung !
Hey Mick, we can’t guarantee that the device would be undamaged when exposed to impact or being dropped. If you believe this is a manufacturer fault, head over to the nearest service centre and the team will assess it and provide you with an outcome. Remember, all visits require a booking - you can make yours via the link below: https://www.samsung.com/au/samsungstore/bookings/ Jo Samsung AUI have taken it to a service centre and they told me that I've crushed the screen which is rubbish, always in it's protective holder and had a screen protector fitted. The more I look into this looking at different reviews there's a common thread with all of them, didn't have a problem until there was a software update downloaded so I think it's written into the new software that if there is a hairline crack or something insignificant like that it will shut the screen down. SCAM !!! I don't like bagging anyone or anything but fairs fair, afraid I won't have much choice, have a nice day .We understand your concern, Mick. However, if you do change your mind and would like for us to repair your device, please feel free to book in an appointment for your device at your nearest service centre. Jo Samsung AU
why does my camera keep stopping
We're sorry to hear that you are experiencing trouble with your J5 Pro, Colleen. We recommend taking your device to the nearest service centre so we can take a look at this for you. Remember, all visits require a booking - you can make yours via the link below: https://www.samsung.com/au/samsungstore/bookings/ Jo Samsung AU
When will the 2019 replacement for the galaxy j5 pro be released
Hi Elaine, if you are looking for an upgrade, you can have a look at our new Galaxy A Series. > https://www.samsung.com/au/smartphones/galaxy-a-series/ Hope this helps. Jo Samsung AU
what is the hearing rating
Hi Brian, we don't have a hearing rating used. However, we recommend for you to visit your nearest authorised retailer to see if there are any display models of the J5 Pro for you to have a hands on look at. Jo Samsung AU
Will the Samsung Galaxy J5 pro work in Moruya and the surrounding area? I noticed that certain phones work better in the country than other phones.
Hi Steve, The short answer is no. If you need a phone to work in outer city areas, the J5 pro is not for you. In a similar price range is the Samsung J3 which will do a far better job. Regardless of which provider you use, have a look at the Telstra website. They have a list of phones with a blue tick. The blue tick means that the phones have been tested and proven to work in semi rural and outer areas. Hope this helps.
ok so I dropped my j5 for the first time from not high at all and when I picked it up it was green then the display shut off. I can still hear it ring and stuff. what can I do? please help!
That sounds like your screen might be broken. From your description, the rest of the phone is still working and it's only the screen that isn't. You might be able to get the screen replaced (take it to a phone repairer) otherwise it will be time for a new phone.Accidents happen, Darcy! We recommend taking your device to the nearest service centre so we can take a look at this for you. Remember, all visits require a booking - you can make yours via the link below: https://www.samsung.com/au/samsungstore/bookings/ Jo Samsung AU
My phone keeps bleeping like its constantly searching for something? Can't work out why.
Hi Karen, can you please try the steps below to check that NFC is turned off: 1. Using TWO fingers, swipe down from the top of the screen. 2. Tap the NFC icon off so that it changes to a grey colour. For more info > https://www.samsung.com/au/support/mobile-devices/nfc-quick-setting-constant-bubble-noise/ Jo Samsung AU
Have noticed the prices going as low as $245. Is this phone about to be superseded by a new model or relaunch with upgraded software?
I have quoted this item and hope it helps. "The Galaxy J5 2018 will be runs Android 8.0 (Oreo), with up to 3GB or 4GB RAM and up to 16GB or 64GB of internal storage. The Samsung Galaxy J5 (2018) is powered by octa-core Exynos 7870 processor. ... SAMSUNG Galaxy A6 2018 - Release Date, Specifications, Price, Specs, Concept, Design!Apr 26, 2018"
Why doesn't my front view camera work??? It keeps showing camera failed. Then I clear cache and then my camera works again but not my front view camera. Can u PLZ tell me a answer or where to go to fix this
We're sorry to hear that you have been experiencing trouble with the camera on your J5 Pro. . I recommend taking your device to the nearest service centre so we can take a look at this for you. Remember, all visits require a booking - you can make yours via the link below: https://www.samsung.com/au/samsungstore/bookings/ Jo Samsung AU
Does this phone take dual sims?
Not sure I haven't had the need to check, the specs say yes. This phone is a 2017 modelIf Samsung r monitoring this web site then you would think they would have an answer for everythingHi Joyce, some models of the J5 Pro have dual SIM. If you are after a specific model, please let us know so we can further look into this. For more info (User Manual) > https://www.samsung.com/au/support/model/SM-J530YZKEXSA/ Jo Samsung AU
I purchased my J5 pro in Australia can I use a sim card when traveling from any continent. Europe, Africa, Americas etc?
Hi Gael, we would suggest speaking to your service provider for your best option as additional charges may incur depending on your plan/service provider. Sara Samsung Australia
I wish to upgrade my galaxy 5s at reasonable price as I only use it minimally can you suggest anything? thank you
The J5 pro will be perfect and is a better phone than the S5
Are you able to video call on the Samsung J5 Pro?
Hi Kristin, as this is a feature provided by your service provider it would be best to discuss this directly with them :) Sara Samsung Australia
Hi I have a J5pro and it has gone offline and I cant connect to internet. Any suggestions?
Hi, I am about to purchase one but reading all the reviews I am quite hesitant. I don't have money to waste even if it is for 200 something dollars. These question you people are asking obviously shows there is an issue with the model. I cannot answer but I am glad you mentioned it. Thank you.
Is J5 Pro 46 compatible?
Hi Nigel, thanks for your question! The J5 is 4g LTE compatible. You can view the full list of specs on our website. https://www.samsung.com/au/smartphones/galaxy-j5-pro-j530y/SM-J530YZKEXSA/ Philip Samsung Australia
Hi have bought a Samsung Galaxy j5 Pro And has been shuttling down has anyone had this problem or did I just buy a faulty one thanks
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