Reviewer Photos & Videos
J5Pro has conversations and contacts. Nothing is private as after a few words on contacts it automatically goes into Conversations
(mms) where everyone can read your messages. No privacy whatsoever.
I'm wondering whose idea this was, CIA?
Will be getting another phone.
Or is that the idea behind this phone, to get you to buy another phone?
Purchased in June 2018 for $300.00.
Smartphone and very functional
I am satisfied with my new phone, it is very functional easy to use and sleek and very stylish in black. I was looking for something mid-range and this phone fits my criteria very well, love it., is ti great, would recommend it.
The phone is disappointing, the camera is good with closeups, but further away is just crap.
Also when receiving a call by the time you swipe the code and get rid of the advertisements, the caller has given up.
Purchased in December 2018 for $275.00.
It looks great...but...
Hopeless reception for both phone and internet unless I use it on WiFi at all times.
Nowhere near as good as my j3.
I am really sorry that I bought it.
Purchased in November 2018 for $299.00.
- Verified purchase
Apps run smoothly, this phone does everything I need it to do without hurting the bank. The camera quality is great and I am very satisfied with the brightness of the display.
When your new phone asks if you want to update, it will likely mean to a higher Android level!- not to a new phone - this is a good thing as it makes the phone better!
Purchased in November 2018.
Everything works well. Turns on and off quickly. Long battery life, easily get 5 days if turned off at night and light usage during day. Looks good with metal back, better than the more expensive ones which have glass front and back so if you drop it not only do you crack one screen, you crack both.
Purchased in January 2019.
the phone is easy to get around for what you need.
the camera quality is brilliant, it works well with digital cameras in maintaining a quality of image for editing purposes.
the phone has a very good quality of sound and texting in the, send and receive of calls .
it can on the very odd occasion freeze due to the lack of ram which is most likely to the apps used.
there is plenty of ram otherwise 3gb.
the apps normally run extremely well, if one does not it is the app itself not the phone.
if I had to choose again I would choose another samsung and indeed this very same phone.
Purchased in December 2018 at southern phone for $230.00.
Nice Mobile Phone
But do agree that it is unacceptable when updating Samsung updates that "No One" should have their phone messed up because of it. One buys a phone for it to work. Updates or not. I just bought the J5 pro and it also asked if i wanted to update.
Because i already experienced failure to a previous LG Mobile that messed my phone
Up meeding to spend over an hour just sorting it out and to get it to even start again. Needless to say; that experience was enough thank you. Happy never to update to be save. Heard others had similar experiences. No excuses. Get it together Samsung......
Purchased in January 2019 at Office works for $160.00.
Great phone for the price range.
Camera was unexpectedly very good. Takes Excellent macro shots and filming. Ive dropped my phone several times and luckily for me the screen has NOT smashed.Apps running as good as they can. I use this phone all the time for filming my you tube movies and taking Marco shots .
Perfect can't live without it
I think it's a great phone for the money everything seems to work alright, cameras ok, it rings out it rings in, it has video calling, lots of apps you can't get rid of, check the weather, check emails, look at the news, fingerprint technology, I got all this and all I wanted was a phone, good deal
This phone has a very bad camera. I checked lots of reviews before I purchase this phone and they all say it's a great phone. Well , I must say, I'm quite disappointed with this phone. In full daylight photos and videos lack vibrancy. It claimed to have 13 MP resolution but pictures and videos definitely not 13 MP. My previous phone Kata i3s which also has 13MP resolution camera takes way much better photos.
Great build, software and performance with pretty good camera's that get the job done
Got this phone as an upgrade as my old phone was terrible and can say I am very happy with the purchase. The build is premium with a metal body and even oleophobic coating to make the screen easier to clean, which is something you don't normally see on a phone of this price. Speaking of the screen it is also very sharp, even with it's 720p resolution. The super amoled screen offers much better viewing angles, colours, and brightness than LCD screens seen on most other phones of this price, and it could even be mistaken for a quality 1080p panel.... Performance is also great with most apps having no lag or stutter and it only slowing down when tasked with intensive games on high settings, but doing day to day things like internet browsing or social media it works buttery smooth. Battery is also great with a 3000mah capacity that lasts for most of the day (with heavy use). Software is also great and runs smoothly, with it having android oreo with samsung experience 9.5, the same os running on Samsung's flagship devices like the galaxy s9. The camera's are also pretty good. Using the back 13mp camera offers great detailed shots when there is a lot of light and still holds up well in lower light shots, and when it's quite dark the in build night mode help to add detail, the hdr also helps in high contrast shots. The front camera is also good and even works well in darkness with the front led flash, which is a nice thing to see. Overall you can't go wrong with this phone with it's great build and performance for the price. The good cameras and updated os also help tie the package together.
Perfect mobile phone
I have had this phone a little over six months. It does everything my partner's S8 does but at a quarter of tbe cost. Well made and robust. Used to have an S5 mini. The J5 is light years ahead. I'm thrilled with it. It picks up signals well even in week areas. It acts as a great hot spot for my tablet and laptop.
- Verified purchase
Samsung's Update Broke My Phone
After buying this phone and installing the latest updates, I discovered that the update included an "anti-theft mechanism" that disabled several features. I contacted Samsung customer support and they told me that I have to wait a week before those features become available again. If that doesn't work, I have to factory reset my phone, wiping all my phone's data, and wait another week. Only after two weeks will they actually talk to me about fixing the problem. How Samsung thinks this is acceptable is frankly beyond me.
Edit: I've contacted ...both Samsung and the shop I bought it from, and I have been informed that because the problem is by design and not a technical fault that there is no way I can get a refund. In other words, Samsung told me they don't give refunds if they deliberately break your phone.
- Verified purchase
Samsung J5 pro. Screen has developed purple smudge the same as Delanie L’s post
Screen has developed purple smudge the same as Delanie L, it is grown in the last 3 days to cover 15% of the screen. It was bought from Officeworks on 12/10/2018 so only 6 weeks old. They said it cannot be replaced and would need to go to Samsung service centre at Sydney Olympic park for inspection. Why does this always happen when you google a problem and a zillion people have the same issue and Samsung service centre acts dumb like they have never seen this problem before. Well they took the phone inside to a technician and said it had been d...ropped as there was a slight mark on the side of the case in a different area to where the smudge developed. I cannot recall it being dropped so the result is it would cost me to be repaired, it said this was not good enough the phone was only 6 weeks old and my previous phone a Microsoft windows phone had been dropped many time on timber floors, concrete paths and was still working. I requested the claim be put in and assessed, but demonstrated that I was not prepared to pay to have this phone repaired. If anyone from Samsung is monitoring this site the job number is 4273004114 - i would appreciate a quick repair and a call advising the phone is ready to collect as not having a phone is an inconvenience. Cheers
- Verified purchase
Samsung never again.
After using iPhones for years, yesterday I switched to Samsung J5Pro. I have never written a product review before, but this is so not user friendly I am compelled to write.
The apps and icons once found, don't run at all smoothly. There doesn't appear much logic in the interface system. It's constant frustration. Total regret.
I bought a galaxy J5pro few months before. Burt 2 months later some dots appeared from it's screen. Within a day dots spread all over the screen. Can t see anything. I returned it to the store where I bought. They can't find the reason for its fault. They send it to manufacturer. Store provided me new one.
Son loves this!!!
I purchased this phone for my son some months ago and to say he's been impressed is an understatement, says it's the best phone he's had, he especially loves the camera, takes amazing photos, the sound quality for listening to music is great and the battery lasts much longer than his previous phones.
All up it a great phone
Excellent value phone!
This phone has been a daily driver of mine for almost a year now, and have had absolutely no problems with it in terms of it breaking. This phone is tough! I have dropped it about 5 times from around 3 feet and has survived perfectly with only a screen protector and thin silicone case.
After about a year, the performance is still quite adequate for everyday things like internet browsing and the lightest games, however when I throw something hard at it like Real Racing 3, the phone manages to maintain a playable 30 fps, but has to drop the gr...aphics settings to low. The 13 MP front and rear cameras are quite good for the price, bit does suffer a bit in low light, especially the front camera. The front camera also has no focus range instead opting for a fixed focus, which is mainly fine, except for when the background of a selfie is much brighter than your face. There is also no stabilisation, bit nothing to complain about at the price of $349 at the time and recently lowered to $299! Overall a great phone for those that just want a phone that has a decent camera and everyday people types of workloads like web browsing. This phone is also great if you have butter fingers!
Questions & Answers
I needed the charging port changed on my j5 pro and the technician said theres a chance that the screen mite crack when the phone is pulled apart. Is this true or is he trying to scam extra money out of me?
Please i want to know if the galaxy j5 pro soft keys are not illuminated?
My charger will not go into phone. There seem to be an obstruction. What's happening.
Hi Pam, we recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.