2 questions from our users
my new galaxy s10+ had a software download which I did, and when prompted to add pin to re-open phone it said incorrect pin. now I cannot even turn off the phone without using a pin. I was told to go to my nearest Samsung store which was 2 hours away, so not an option. poor technical service. my provider was more help, in the end it was deemed a fault in the software so a new phone is on its way. is this a common problem??
I’m sorry to hear about your experience Jacinta, it’s certainly not the customer experience we strive for.
We would requiem the phone to be brought into one of our Samsung Studio in order to look further into this for you and I’m sorry that we don’t have one in your area.
I’m glad to hear that you were able to get this resolved but please don’t hesitate to reach out to us if there are any issues in the future.
Our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
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