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BarcelonaPerth, WA
- 6 reviews
- 2 likes
- Galaxy S10+ 512GB (2019)
- Verified purchase
Be careful. It overheats and can cause fire
my samsung galaxy s10 plus phone overheated too much ...if it was left unattended it could cause a fire...
Sent it away...repair centre told me it will be replaced as there was a major malfunction.
Later on case manager called and said , it will be fixed ,no replacement..
i felt very unsafe to use this device due to overheating...furthermore repair centre informed for replacement and i have this information as i recorded the conversation
They didnt replace my phone and only fixed it...and.my phone overheated again after the repair...samsung is very bad for warranty claims...i contacted ACCC AND THEY informed me that they sued samsung for misleading advertisements for selling this phone...
...Read more
6 comments
Hi i contacted you through Facebook messages many times and it is not helpful at all....
This is my repair reference number 4301720308
U will see how i was promised for replacement and instead i was sent back my faulty device..yes it was repaired and again it overheated one another time.... Read more
.plus i informed battery needs to be replaced and it wasnt replaced..i lose 10% every night..very disappointingSimilar opinion? Write a review on ProductReview.com.au!
Elliot L.Sydney, NSW
Screen suddenly turned white
I bought a Samsung Galaxy S10+ in June in Hong Kong. Just used it for 3 months and the bottom half of the screen suddenly turn white. When I press the power key, the white section flickers. The system is still functional but inoperational due to the bright white light covering everything on the bottom half of the screen. Tried switch on/off the device doesn't fix the issue. Went to Samsung Store@George St Sydney, I got the most awful customer services from the staff. They just simply looked at my mobile and said I should go back to HK and have ...Read more
it fixed there. Even I said don't worry about the warranty, can I just have a technician to check if it can be fixed here and I'm willing to pay for the fee instead of going to HK. The staff simply turned me off straightaway. Checked Samsung online and a number of users have complained of similar problems and some got fixed as it is identified as panel defect and has the motherboard changed. This is a totally frustrating experience buying Samsung mobile, terrible product quality and terrible customer service. Absolutely disappointed.Purchased in June 2019.
1 comment
MickSamsung
Hey Eliot, thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. International devices differ from the local Australian models through parts and software, as t... Read more
hey are fitted, programmed and optimised for the country of purchase. Our service centres here in Australia are not equipped with the necessary parts and/or software to cater for international models. If you were to have any issues with the device, it would best to get in contact with the country of purchase to receive a remedy.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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4.5(84)Md Zulfiker H.
- 2 reviews
- Galaxy S10+ 512GB (2019)
- Verified purchase
Mainboard faulty after 1 month
I bought the handset when launched. Had charging issue within a month and went to service tech and they said the mainboard had issue so they had to replace the mainboard. Than now having another issue. The mobile can't detect the 2nd sim card. And contacted the service support and they tried to fix the issue over the phone but could not. Advised me to go to support center which is 30KM from my place.
Purchased in March 2019 at Mobileciti Online store for A$1,849.00.
1 comment
Samsung AUSamsung
Hi Mohammed, Thank you for bringing this to our attention, XXX. Rest assured, you’ve come to the right place. Could you please send us a direct message with your reference number so we can look into this for you?
Facebook > m.me/SamsungAustralia... Read more
Email > https://www.samsung.com/au/support/email-technical-question/ Lisa Samsung AUSimilar opinion? Write a review on ProductReview.com.au!
Find out how Samsung Galaxy S10+ compares to other Mobile Phones
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Questions & Answers
Jacinta J.asked
my new galaxy s10+ had a software download which I did, and when prompted to add pin to re-open phone it said incorrect pin. now I cannot even turn off the phone without using a pin. I was told to go to my nearest Samsung store which was 2 hours away, so not an option. poor technical service. my provider was more help, in the end it was deemed a fault in the software so a new phone is on its way. is this a common problem??
1 answer
MickSamsung
I’m sorry to hear about your experience Jacinta, it’s certainly not the customer experience we strive for.
We would requiem the phone to be brought into one of our Samsung Studio in order to look further into this for you and I’m sorry that we don’t have one in your area.
I’m glad to hear that you were able to get this resolved but please don’t hesitate to reach out to us if there are any issues in the future.
Our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Mick
Samsung AU
Elizabeth S.asked
Is the screen protector that the phone has on it when you purchase it, a good one? Would I be better putting a tempered glass one on it instead?
1 answer
AdaSamsung
Hi Elizabeth, we recommend for you to use a genuine screen protector on your S10+.
Ada
Samsung AU
Details
| | | |
|---|---|---|---|
| Category | Mobile Phones | Mobile Phones | Mobile Phones |
| Price (RRP) | A$1,899.00 | A$2,399.00 | A$1,499.00 |
| Features | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging |
| Charging Port | USB-C | USB-C | USB-C |
| Operating System | Android | Android | Android |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
| Build | |||
| Weight | 175 g | 175 g | 175 g |
| Colour / Finish | Ceramic White, Ceramic Black | Ceramic Black, Ceramic White | Prism Black, Prism White, Prism Green |
| Dimensions | 157.6 x 74.1 x 7.8 mm | 157.6 x 74.1 x 7.8 mm | 157.6 x 74.1 x 7.8 mm |
| Body Material | Glass | Glass | Glass |
| Display | |||
| Pixel Density | 552 ppi | 552 ppi | 552 ppi |
| Display Technology | AMOLED | AMOLED | AMOLED |
| Screen Size | 6.4" | 6.4" | 6.4" |
| Screen Resolution | 1440 x 3040 pixels | 1440 x 3040 pixels | 1440 x 3040 pixels |
| Hardware | |||
| Chipset | Exynos 9820 | Exynos 9820 | Exynos 9820 |
| CPU | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) |
| GPU | Mali-G76 MP12 | Mali-G76 MP12 | Mali-G76 MP12 |
| Battery Size | 4,100 mAh | 4,100 mAh | 4,100 mAh |
| Internal Storage | 512 GB | 1,024 GB | 128 GB |
| Memory (RAM) | 12 GB | 12 GB | 8 GB |
| Camera | |||
| Max Video Resolution | 2160p (Ultra HD, 4K) | 2160p (Ultra HD, 4K) | 2160p (Ultra HD, 4K) |
| Rear Camera(s) | 12MP Wide, 12MP Telephoto, 16MP Ultrawide | 12MP Wide, 12MP Telephoto, 16MP Ultrawide | 12MP Wide, 12MP Telephoto, 16MP Ultrawide |
| Front Camera(s) | 10MP Wide, 8MP Wide | 10MP Wide, 8MP Wide | 10MP Wide, 8MP Wide |
| Release date | Mar 2019 | Mar 2019 | Mar 2019 |
Visit official website
- GTIN14: 09345364002514
- MPN: KHSGS10P8128BLU
Prices
Samsung Galaxy S10+ Dual SIM (8GB RAM, 128GB, Prism Black) - Afterpay & Zippay Available
A$869.00- A$899.00
- A$906.00
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- A$949.00
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- A$982.00
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MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia