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Michael McGreater Melbourne (Outer), VIC
- 3 reviews
The phone does overheat and the phone takes so long to charge.
The user interface is more suited for a teen than an adult, very poor. My phone overheats and is very slow to charge. If I had my way again I would not contemplate purchasing this phone. iPhones for me from now on!
Purchased in December 2020 for $800.00.
BarcelonaPerth, WA
- 6 reviews
- 2 likes
- Galaxy S10+ 512GB (2019)
- Verified purchase
Be careful. It overheats and can cause fire
my samsung galaxy s10 plus phone overheated too much ...if it was left unattended it could cause a fire...
Sent it away...repair centre told me it will be replaced as there was a major malfunction.
Later on case manager called and said , it will be fixed ,no replacement..
i felt very unsafe to use this device due to overheating...furthermore repair centre informed for replacement and i have this information as i recorded the conversation
They didnt replace my phone and only fixed it...and.my phone overheated again after the repair...samsung is very bad for warranty claims...i contacted ACCC AND THEY informed me that they sued samsung for misleading advertisements for selling this phone...
...
6 comments
Hi i contacted you through Facebook messages many times and it is not helpful at all....
This is my repair reference number 4301720308
U will see how i was promised for replacement and instead i was sent back my faulty device..yes it was repaired and again it overheated one another time....
Read more.plus i informed battery needs to be replaced and it wasnt replaced..i lose 10% every night..very disappointingOther Mobile Phones
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4.5(84)Edison NGreater Melbourne (Inner), VIC
- 16 reviews
- 6 likes
- Galaxy S10+ 512GB (2019)
- Verified purchase
My work phone but memory trap is saddening
Love the camera but not as good as my iPhone 11 Pro Max. Not worth the money if you're upgrading for S9+ because everything is basically the same. Just that the camera has moved
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying you’re the S10+ and we’ll be passing your feedback on internally.
If you have any questions, you can reach out to us through Product...
Read more Reviews Private messages or via Facebook messenger - please ensure to copy and paste your product review in a private message to us.
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LorryWide Bay-Burnett, QLD
- 5 reviews
- 4 likes
Moisture has been detected
Every other time I plug in my charger it says moisture has been detected, beeps like a [words removed] and refuses to charge. Not what I expected. Really annoying.
Purchased in June 2019 at Private seller for $800.00.
1 comment
KathSamsung
Sorry to hear of the moisture in port issues you are currently experiencing with your Samsung S10+, Lorry. From what you have described, it would be best to visit your nearest Samsung service centre t...
Read moreo get a member of our team to look further into this issue for you. You can find your nearest authorised service centre via the link below: https://www.samsung.com/au/support/service-centre/John RNorth-West & West coast, TAS
- 6 reviews
- 4 likes
In a word: Over-rated
Six months into ownership and it's time to pass on my thoughts.
At the time I bought the S10+, I was looking at three cameras, including the equivalent iPhone and Huawei models. First choice after speaking with other users, and even 'cadging' a brief use of friends' phones, the Huawei came in hands down favourite, predominantly on one factor. As a photographer, I loved its camera setup. Unfortunately, the day I went to make my purchase was the day Telstra withdrew the Huawei from sale due to the licencing problems I believe Huawei were having...
Read more with Google. Because my 6-y.o. semi-smart phone had chucked in its knife and fork and I needed a phone (I have no home phone service thanks to NBN), I tossed a (mental) coin. It came down in favour of the Samsung. As a phone, I find it does most things I want as I want them done, with the possible exception that touching the green phone does not always give a clean connection. I've been back to Telstra once with this and must again. My almost 80-y.o. fingers have highly worn prints and I find the slippery surface of the S10+ just that (for which reason it now has a leather fold-back cover. Worst aspect of it is the camera, which I find pretty ordinary in many circumstances. It grabs good light in awkward situations but I find its algorithms tend to overcompensate, especially with blues. Comparisons are odious, but seeing most modern upmarket phones attempt to infer they are generally capable of replacing your camera, a comparison must inevitably be made. I have two DSLRs, a mid-market Canon 6D and a fairly basic Nikon D5300, my favourite because it's light, fits the hand so well, and takes a great shot, but I can't make a call with it so it means I must still carry two devices for two purposes. I'll give the Samsung S10+ a pass mark of 3 1/2 stars.Purchased in April 2019 for $99.00.
4 comments
The second line should read phone-cameras.
KathSamsung
Hi John. I really appreciate the time spent to give us your perspective using your Samsung S10+. Your feedback is greatly appreciated and will be forwarded to our team internally so that we can furthe...
Read morer improve on our products. Should you experience any issues or have any enquiries, please don't hesitate to send us a private message! Kath Samsung AUHey, Kath. Thanks for your response. I'm not trying to be obstructive, simply objective. An old - and old-school - design engineer, perhaps I expect too much. It's possible the problem lies with my expectation.
Elliot L.Sydney, NSW
Screen suddenly turned white
I bought a Samsung Galaxy S10+ in June in Hong Kong. Just used it for 3 months and the bottom half of the screen suddenly turn white. When I press the power key, the white section flickers. The system is still functional but inoperational due to the bright white light covering everything on the bottom half of the screen. Tried switch on/off the device doesn't fix the issue. Went to Samsung Store@George St Sydney, I got the most awful customer services from the staff. They just simply looked at my mobile and said I should go back to HK and have ...
Read moreit fixed there. Even I said don't worry about the warranty, can I just have a technician to check if it can be fixed here and I'm willing to pay for the fee instead of going to HK. The staff simply turned me off straightaway. Checked Samsung online and a number of users have complained of similar problems and some got fixed as it is identified as panel defect and has the motherboard changed. This is a totally frustrating experience buying Samsung mobile, terrible product quality and terrible customer service. Absolutely disappointed.Purchased in June 2019.
1 comment
MickSamsung
Hey Eliot, thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. International devices differ from the local Australian models through parts and software, as t...
Read morehey are fitted, programmed and optimised for the country of purchase. Our service centres here in Australia are not equipped with the necessary parts and/or software to cater for international models. If you were to have any issues with the device, it would best to get in contact with the country of purchase to receive a remedy.The reviewer stated that an incentive was offered for this review
Andrew NguyenPerth, WA
- 58 reviews
- 15 likes
- Galaxy S10+ 512GB (2019)
- Verified purchase
Amazing camera and video quality
Upgrade the Mrs from IPhone X to S10+ with 512G. Bought it at JB for $1849, the price was steep, however under monthly contract with Telstra it does not seem that bad with 80G of data.
Now for the phone, quite a large phone with very nice edge to edge screen. The touch screen is as good as those of the iPhone. The battery life so far last longer than the update old iPhone.
What we like about the device was the video playback quality. Even the YouTube clip looked amazing. One annoying feature is the small notch located upper right. Not as b...
Read moreig as those of the iPhone X but it is there. The finger scan is good as those of the old iPhone. The photos taken by S10+ is wow,so far we tested under low light, through a car windscreen while raining, through a fish tank. Hand down better then iPhone X.Purchased in June 2019 at JB Hi-Fi Retail Stores for $1,849.00.
1 comment
AdaSamsung
Your feedback has not gone unnoticed, Andrew. We appreciate the time you've spent to provide your perspective on this. Just to let you know we have sent you a private message to further assist you wit...
Read moreh the difficulties you are experiencing with your earphones. We recommend for you to keep an eye out on your inbox. Jo Samsung AUMd Zulfiker H.
- 2 reviews
- Galaxy S10+ 512GB (2019)
- Verified purchase
Mainboard faulty after 1 month
I bought the handset when launched. Had charging issue within a month and went to service tech and they said the mainboard had issue so they had to replace the mainboard. Than now having another issue. The mobile can't detect the 2nd sim card. And contacted the service support and they tried to fix the issue over the phone but could not. Advised me to go to support center which is 30KM from my place.
Purchased in March 2019 at Mobileciti Online store for $1,849.00.
1 comment
Samsung AUSamsung
Hi Mohammed, Thank you for bringing this to our attention, XXX. Rest assured, you’ve come to the right place. Could you please send us a direct message with your reference number so we can look into this for you?
Facebook > m.me/SamsungAustralia...
Read moreEmail > https://www.samsung.com/au/support/email-technical-question/ Lisa Samsung AUOther Mobile Phones
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4.4(40)Prina K.Greater Melbourne (Outer), VIC
- 3 reviews
Capture your lovely moments with Samsung galaxy S10+
Camera quality is good. Have large space for storage. Apps run smoothly. Battery life is good and it charges quickly.Customisation is very nice. Edge senses are good. Easy recharge with any device and mirror ur screen with desktop
Purchased in April 2019.
Find out how Samsung Galaxy S10+ compares to other Mobile Phones
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Questions & Answers
Jacinta J.asked
my new galaxy s10+ had a software download which I did, and when prompted to add pin to re-open phone it said incorrect pin. now I cannot even turn off the phone without using a pin. I was told to go to my nearest Samsung store which was 2 hours away, so not an option. poor technical service. my provider was more help, in the end it was deemed a fault in the software so a new phone is on its way. is this a common problem??
1 answer
MickSamsung
I’m sorry to hear about your experience Jacinta, it’s certainly not the customer experience we strive for.
We would requiem the phone to be brought into one of our Samsung Studio in order to look further into this for you and I’m sorry that we don’t have one in your area.
I’m glad to hear that you were able to get this resolved but please don’t hesitate to reach out to us if there are any issues in the future.
Our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Mick
Samsung AU
Elizabeth S.asked
Is the screen protector that the phone has on it when you purchase it, a good one? Would I be better putting a tempered glass one on it instead?
1 answer
AdaSamsung
Hi Elizabeth, we recommend for you to use a genuine screen protector on your S10+.
Ada
Samsung AU
Details
| | | |
|---|---|---|---|
| Category | Mobile Phones | Mobile Phones | Mobile Phones |
| Price (RRP) | $1,899.00 | $2,399.00 | $1,499.00 |
| Features | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging | 3.5mm Headphone Jack, Expandable Storage, Waterproof and Wireless Charging |
| Charging Port | USB-C | USB-C | USB-C |
| Operating System | Android | Android | Android |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
| Build | |||
| Weight | 175 g | 175 g | 175 g |
| Colour / Finish | Ceramic White, Ceramic Black | Ceramic Black, Ceramic White | Prism Black, Prism White, Prism Green |
| Dimensions | 157.6 x 74.1 x 7.8 mm | 157.6 x 74.1 x 7.8 mm | 157.6 x 74.1 x 7.8 mm |
| Body Material | Glass | Glass | Glass |
| Display | |||
| Pixel Density | 552 ppi | 552 ppi | 552 ppi |
| Display Technology | AMOLED | AMOLED | AMOLED |
| Screen Size | 6.4" | 6.4" | 6.4" |
| Screen Resolution | 1440 x 3040 pixels | 1440 x 3040 pixels | 1440 x 3040 pixels |
| Hardware | |||
| Chipset | Exynos 9820 | Exynos 9820 | Exynos 9820 |
| CPU | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) | Octa-core (2x2.73 GHz Mongoose M4 & 2x2.31 GHz Cortex-A75 & 4x1.95 GHz Cortex-A55) |
| GPU | Mali-G76 MP12 | Mali-G76 MP12 | Mali-G76 MP12 |
| Battery Size | 4,100 mAh | 4,100 mAh | 4,100 mAh |
| Internal Storage | 512 GB | 1,024 GB | 128 GB |
| Memory (RAM) | 12 GB | 12 GB | 8 GB |
| Camera | |||
| Max Video Resolution | 2160p (Ultra HD, 4K) | 2160p (Ultra HD, 4K) | 2160p (Ultra HD, 4K) |
| Rear Camera(s) | 12MP Wide, 12MP Telephoto, 16MP Ultrawide | 12MP Wide, 12MP Telephoto, 16MP Ultrawide | 12MP Wide, 12MP Telephoto, 16MP Ultrawide |
| Front Camera(s) | 10MP Wide, 8MP Wide | 10MP Wide, 8MP Wide | 10MP Wide, 8MP Wide |
| Release date | Mar 2019 | Mar 2019 | Mar 2019 |
Visit official website
- GTIN14: 09345364002514
- MPN: KHSGS10P8128BLU
Prices
Samsung Galaxy S10 Plus G975F-DS 8GB Ram 128GB Rom Dual Sim - Prism White
$877.00- $906.00
- $987.00
- $987.00
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MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ...
Read moremessage system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia