4 questions from our users
white dots all over ,the inside of the screen, looks like snow, particularly, when viewing a white background
Hi William, we're sorry to hear you are experiencing troubles with your Tab A. Based on what you've described, we recommend for you to head into your nearest authorised service centre so that we can take a look into this.
To find your nearest store:
You can also drop your device off at your local Australia Post office or book an appointment if heading to the Samsung store on George St, Sydney
Hello. I have a Tab A6 10.1 16gb 4g with an S pen. I use it in the field and really value it's functions for plan reading, mark ups, integration with word, report writing, 4g for sending them and the wide range of android apps. The screen is quite clear in day light too. The internal pen is an excellent feature and great for markups, and knowing where you left the pen! The only problem is i need more internal storage than 16gb for the programs and apps I use. I have a 128msd card installed but it doesn't help with the internal storage problem. Does anyone know if Samsung will be releasing the Tab A 4G with internal SPen with at least 64 gb internal storage in the future ? Thank you. Otherwise im a very happy Tab A owner.
We're glad to hear you are enjoying your Tab A6, David. If you are seeking a new tablet with more internal storage, we recommend for you to take a look at our latest Tab A series with 128 GB internal storage.
I recently, 10/01/2020, received a Samsung Galaxy Tab A 10.1 4G 32GB from Optus on a 3 year plan, I have been reasonably happy with it, except sometimes, (quite often) the screen becomes unresponsive, the only remedy is to reboot the machine. I have no idea who I should contact about this - Optus or Samsung? I can not seem to find an authorised Samsung Service Agent in my city, (Bundaberg, Q 4670) despite repeated searches, I would appreciate any help.
If you updates from Samsung are coming through regularly I would take it back to Optus as they are the ones you got it from and tell them the tablet is faulty. They might try and tell you to talk to Samsung but in this instance I think you will find they are the people who shoudl dale with it. If they are reluctant mention The Ombudsman and see what they say. Rules off purchase state they are the first port off call as it is a new item. I might also add mine hasn't had this problem at least not yet and I've had it for a while.
Close any pages your not using, it only has 3gb ram. Clean your device of any deleted items, photos, video or documents. Hope this helps without going to Optus. Samsung has a help line . They are very good.
Hi Harold, would you be able to send us a private message to the link below so we can gather some further details?
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