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Sleep tracking doesn't work
Some nights it seems to work...albeit with very fkaky data that can't be correct. Other mornings i wake up, check my phone and it asks "were you asleep?". Then it shows a solid blue block of sleep....no light, no REM, no deep. I expected more from a Samsung product. Ive tried rebooting, updating, tightening the strap, loosening the strap... nothing works.
Purchased in March 2021 at Rebel Sport Physical store for $500.
Died just at the 2 year mark.
I had it for 2 years. It recently died on me for no reason. It was working in the morning then i got a blank screen just before noon. Cant get it to work again. Does not respond when i put in charger or push any bottons. I left it for a week to completely drain the battery. Charged it and still not working. After reading other reviews, this watch model seems to break a lot and i was lucky to get 2 years out of it. Stay away from it if you want something that will last.
Purchased at Optus.
Short Life Span and Poor Customer Care
Purchased this watch over a year ago from JB HIFI Chermside. Following a year of usage - I had frequent blank screens but I was able to turn it on again until it gave up a month ago. This was still under 2 years warranty period.
I sent it for repair through JBHIFI- But received an email back from Samsung Care stating that there was a physical damage to the screen. There was no physical damage to my watch. The photos that I received for the damage was not the condition my watch was in when I submitted it for repair. I was quoted $310 for repair...of the screen. I sent a response back stating my watch did not have physical damage but I had no response back and instead got a call saying my watch was ready for collection. When I went to collect my watch there was no physical damage to the watch other than the mark from Samsung Care trying to open the watch. Spent over 40 mins waiting for JB HI FI guys (had to go through three different people) taking photos of the watch from different angles to match it to the photos that I received to conclude that the photos sent by Samsung Care did not match. The watch has been sent back for review again. I am now waiting to have issues with my S10 so I could completely switch from Samsung.
Purchased in May 2019 at JB Hifi Home for $349.
I really loved the watch in the first 10 months, but it spiraled down hill thereafter.
Now at the 12 month mark, I regularly get a blank screen, and after trying to restart it sends out an emergency message. If I leave it alone, the screen comes back after an hour. Heart rate monitor sometimes just freeze itself while I go for a run. It just stops randomly, let say at 130, doesn't matter that I run, walk or rest then I had to restart the watch again.
This is not the Samsung products that I used to love. Sooooooooooooo disappointed.
Purchased in August 2019 at Rebel Sport Physical store for $299.
good for fitness
got this as free gift when purchased new samsung phone from optus.
easy to use but drainsssss battery!! looks slick.
very basic. doesnt connect to whatsapp which is my main communication tool.
otherwise does it job.
Purchased in September 2019.
Battery life is disappointing
Bought at a bargain in Germany last year. Battery is underperforming with only 1 day per charge. The apps are quite cliche and nothing special. Doesn't feel as premium as I thought it would be - especially with limited watch interfaces to choose from
Purchased at Samsung Physical store.
This watch is able to do all the modern things. Make a phone call, read text, reply to messages, weather and news updates. i use it for fitness and it has a good fitness app with it. Water resistant. The bizel is nice and the tripple black colour looks mint.
Very little external app selection.
Not amazed like when i got my first apple smartwatch, that was a bomb feeling.
Purchased in December 2019 at JB Hi-Fi Retail Stores for $299.
Died 3 months after use, "military grade protection" - another false ad by Samsung
Bought as replacement for my sport watch from Garmin, was advertised by Samsung as military grade device water resistant to 50m. 3months later could not start it so took to Samsung kiosk in Chadstone shopping centre. The guy who claimed to be the manager representing Samsung Australia failed to turn it on either and spent 40 min with magnifying glass under strong light trying to find any traces of external physical damage to the watch. Hey Samsung AU if it is a military grade watch it should only die if it gets hole from a bullet in the centre ...of the watch! So he failed both: to start the watch and to find any damage not even a single scratch, so he declared Samsung would exchange for major fault only within first 28d since purchase! Wrong, per AU Consumer Law within warranty period which is 1y for this watch any major fault (which is definitely the case when you cant turn on the watch) entitles the customer to refund or REPLACEMENT. So were told: repairs only, obviously we rejected it and applied to VCAT. Was contacted by Samsung rep to dismiss my case offering to pick up the watch and send for investigation + 90$ compensation for VCAT fee but not even 100$ compensation for their staff at Chadstone not familiar with the Consumer Law in AU (Samsung did not even try to contact their personnel at Chadstone to train them). What investigation do you need to do after 40min spent by your staff examining the watch with magnifying glass under strong light? Samsung rep said we need to check for internal water damage. It is water resistant to 50m "military grade" sport watch are you claiming I used it for deep diving competition? Pathetic, want robust tough sport watch and proper Customer Service buy it from Garmin not Samsung!
Purchased in February 2019 at All phones for $299.
Bits keep falling off!
Bought Galaxy Smart watch in March this year in good faith, quite happy with it at first. Then a very small bit of a plastic cover from the back fell out. I could not fit it back into the slot. This should have just clipped in. Took back to Samsung, where I was told it would be ready in 2 days. After many phone calls and more than 2 weeks later was told it was ready. I never received a call from the Samsung shop to notify me.
Today another round bit off the back which probably has something to do with charging has fallen off. I cannot clip it back on. Not happy and want to ask for a complete replacement, obviously this is a lemon!
Purchased in March 2019 at Samsung for $349.
There are better products on the market
Face is small which will work for some. Battery will struggle to see out a day, apps do not display well and the face is difficult to navigate. Activity tracking is decent.
A few months on and the watch is even more disappointing.
Battery just does not last when you use the features.
Purchased in April 2019 at Harvey Norman.
Questions & Answers
How can I get the watch top cover and it's how much?
We appreciate your feedback on this and will pass it along, Mark and Lynn. If any questions arise, please don't hesitate to reach out to us.
Get an answer from our members and Samsung representatives
|Category||Smart Watches / Fitness Trackers|
|Connectivity||Bluetooth, GPS, NFC and Wi-Fi|
|Sensors||Accelerometer, Barometer, Gyro Sensor, Heart Rate Sensor and Light Sensor|
|Interface||Buttons and Touchscreen|
|Memory (RAM)||0.75 GB|
|Internal Storage||4 GB|
|Battery Size||230 mAh|
|Battery Life||2 days|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black, Gold, Green, or Silver|
|Release date||Mar 2019|
|Replaced by||Samsung Galaxy Watch Active 2|
- GTIN14: 08801643740856
- MPN: 1091101636, 1091101638, ITZPMPHSAMABPK, KHSGWA40BROS, SM-R500NZDAXSA, SM-R500NZGAXSA, SM-R500NZKAXSA, SM-R500NZSAXNZ and SM-R500NZSAXSA
- GTIN13: 8801643740849, 8801643740856, 8801643741471, 8801643741488, 8801643741921, 8801643741945, 8801643747831, 8801643747886 and 8801643747923
- GTIN12: 887276318011, 887276318226 and 887276324173
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