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Samsung Gear Fit 2
Gear Fit 2, Gear Fit 2 ProNever A.
- 3 reviews
- 2 likes
Saying inactive when actually asleep, stupid watch can't tell the differance
Gear Fit 2, stupid watch cant tell the differance between being asleep and inactive, during the day when I am inactive watch saying asleep, during the night while asleep saying inactive
JemmaGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Gear fit Pro 2 Band
I have had ongoing issues with my Gearfit Pro 2 band. Within the first year it broke twice, the first time I took it in for service they replaced it under warranty, within 3 weeks it broke again and they would not take it back, I had to stand my ground as the guy kept on saying it is OK now, even though it would fall off in bed and at work. Eventually they repaired it. It broke again during the pandemic, so when we were able to travel to the city I took it in and ordered a new band. Within a few months of receiving that it broke, I sent it bac...
Read morek and it was repaired. It has come off a few times since but I keep on clipping it back on and am always looking to make sure it hasn't fallen off. It has broken again, one side of the band came off in three parts when I was at work. I am over Samsung watches (unfortunately as I have a Samsung phone). I am going to buy another brand and use it with my Samsung phone. Very disappointed.Purchased in April 2019 for $380.00.
IngolfWide Bay-Burnett, QLD
- 5 reviews
- 1 like
I need a heart rate monitor - not a fitness monitor
and this is doing it for 2 years without a problem, Apps allow to download what I do and even tells me when to get up and twist! Why the armband could not be replaced - mentioned here - beats me. Takes 1 minute. I had several "smart" watches before - different brands incl.Fitbit. Not one has lasted this long.
I have Gear Fit2R5AJ505x27D. If somebody feels to make report/critic here then also say what model you are talking about!. I paid ~$AU 100 for it - and it is worth it to me -FOR MY PURPOSE!!!!
Purchased in March 2018 at eBay for $100.00.
5 comments
Mick - do you read English???and understand it>>?? I am happy with the product - as I said. Now I also know that any comment from Samsung is a standard reply and worthless
MickSamsung
Hey Ingold, the above comment was address the issues you raised with the armband being replaced. Sorry for any confusion. I’m glad the Gear Fit to has mostly been able to meet most of your expectations!
Mick
Samsung AU
Find out how Samsung Gear Fit 2 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Almost perfect
This product has been fairly reliable. The only problem I have is that it refuses to register the end of my exercise time if I go over 40 minutes. I have to shut it off and lose my exercise time. If I don't turn it off it will use up the battery. I do like the sleep tracker and the product has held up very well otherwise.
1 comment
KathSamsung
Great to hear you are enjoying your Samsung Gear Fit2 Pro, Abigail. We are always looking for ways to better our products and services. We appreciate sharing your feedback on this product and I will b...
Read moree sure to pass this on to the team. If you have any questions, please don't hesitate to send us a PM via the link below as it is our main point of contact.Mara BPerth, WA
- 2 reviews
- 1 like
Shame there isnt an option for 0 stars
Purchased first gear fit pro 2 in July 18, August 18 swapped out for a new one as the one I had had major issues... fast forward a year, and Sept 19, issues again... send watch to Sydney from Western Australia to be told white screen not present during testing, $40 for watch band replacement... well now March 20 and again having problems with a screen that fades out mid use, white screen again, reboots whenever the hell it wants... I was a Samsung gal that introduced Samsung to my Family but looking very quickly now at swapping again
Purchased in July 2018 at JB Hi-Fi Retail Stores for $349.00.
1 comment
KathSamsung
Sorry to hear of the issues you are experiencing with your Samsung Gear Fit 2 Pro, Mara. From what you have described, it would be best to visit your nearest Samsung service centre to get a member of ...
Read moreour team to possibly book your device in for an assessment by our service technicians. You can find yours via the link below: https://www.samsung.com/au/support/service-centre/CyrilCentral Queensland, QLD
Absolute waste of money
Contacted today that it was going to cost $270 to repair, it is still under warranty and it is the second time in 18months it has gone in for repair.
This time caught in a never ending rebooting loop, battery life was hopeless spent more time on charger than arm, to put into battery saver mode is unreadable. Going into bin!
Purchased in August 2018 for $300.00.
2 comments
KathSamsung
Very sorry to hear of this, Cyril. This does not sound right and I would certainly like to investigate further into this for you. Would you be able to forward your enquiry to us via the link below as ...
Read moreit is our main point of contact? https://www.messenger.com/t/SamsungAustraliaWell it is what your service experts have said, it has really changed my opinion of Samsung! Where i purchased the gearfit from which is where it was sent under warranty could not believe it either. C...
Read moreurrently on an S10 that is how long i have had your products, will be looking at other options when i upgrade. I have since purchased a Fitbit, going great, day 3 still at 80% battery and much cheaper winning finally!Murray S.South East Queensland, QLD
Rubbish product
Finally threw this rubbish product away after 18 months use, both band straps broke off, can't be replaced, terrible product not worth the money paid. Stupid Samsung wanted me to send the product to their Sydney service centre, I live on the Sunshine Coast. Will never touch another Samsung wearable again. Purchase a Fitbit which is far superior, half the price of the Samsung, works well, is accurate, 7-9 days battery life wearing 24/7
Purchased in March 2018.
1 comment
KathSamsung
Very sorry to hear that this was your experience with us, Murray. We are always looking for ways to improve on our products and your feedback will be forwarded on to the team.
If you have any enquiri...
Read morees, please don't hesitate to reach out to us via the private message feature!RobinGreater Melbourne (Outer), VIC
- 13 reviews
- 9 likes
Great daily driver for non-intensive use
I've had this watch for three years now and it's still going strong. Love how small and narrow it is. I've had to replace the band once, mainly due to my own doing (got stuck behind a chair). Tip: replace the standard band with a metal link one. I bought a third party band online and it makes the watch look quite classy. Some reviewers here get very angry over a broken band, it is a small and cheap effort to replace it.
There is one catch: I don't use it for intensive exercise, got a chest strap for that. I don't think the watch is water proof as even sweaty palms can throw it off balance. It is perfectly fine for running, cycling and hiking though. Live the built in GPS.
Purchased in January 2017.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your Gear Fit 2 Pro Robin and thank you for leaving your positive feedback :)
If you have any questions, you can reach out to us throu...
Read moregh Product reviews Private messages or via Facebook messenger - please ensure to copy and paste your product review in a private message to us.BryanGreater Melbourne (Metropolitan), VIC
- Gear Fit 2 Pro
- Verified purchase
Didn't meet my expectations
The Gear Fit 2 Pro was my first fitness tracker. My main activities are swimming (both pool & open water) as well as walking, running and cycling. Many of my swimming friends were using fitness trackers and smart watches to track their workouts and events. A large bulk of them had the Apple Watch which produced some really good maps of swims. So this is what prompted me to look at a wearable. I have a Samsung S8 and have loved all my Samsung phones so it was natural that a Samsung wearable was my go to. For Christmas 2017 I got myself this watc...
Read moreh. I purchased it through a Speedo Shop, and it was sold to me as a great swimming watch featuring the Speedo On app. It was not cheap at the time with a price tag of around $300+. Yesterday after my swim it appeared to be flat but on return to home it had apparently died. Couldn't even charge it to do a reboot. I've had a chequered history with this device but feel I am done with Samsung Wearables. Most of my compatriots that aren't using Apple Watches are using Garmins and have very favourable experiences so I moving over to them. Overall my view of the Gear Fit 2 Pro is that it's probably ok for someone involved in base level recreation and fitness activities but not ideal for hard core training, especially for swimming. Pro's are: It looks good and feels comfortable to wear, Good resolution screen, touch screen that is easy to use, 2 simple push buttons which are easy to navigate, has it's own built in fitness apps but also supports other apps such as MapMyRun, Strava and Speedo On, It connects and synchronises really well with my phone as well as receives notifications from various apps and phone calls. Cons are: It died after 2 years (I exercised daily with reasonable effort), HR sensor inferior to Apple and Garmin (slow to pick up HR, sometimes read double actual HR at rest and often froze when performing activity at higher intenisty), Very Poor Battery (without doing a workout requires recharging after 1 day, but flattens very quickly with a work out, often dropping from 100% to less than 30% for a 30 to 60 min workout) Poor GPS (takes some time to acquire GPS and Maps of routes are often incomplete due to this and drop outs), Poor performance as a swimming tracker (Speedo On works ok but not always accurate in the pool. When I first got the Gear Fit, the Speedo On app was so poor I stopped using the whole watch in the pool, but then there was an update and it did improve markedly. The watch also doesn't manage open water swimming well, unable to even remotely record adequate distance and maps), Poor durability of the watch band (In the 2 and a bit years I had the watch I had to get a new watch band. To Samsung's credit the first band was replaced under warranty, but after a year the outer layers of the second band were peeling again making the watch look shabby), Small screen makes it difficult to read if you use glasses, especially in the pool, also tricky to read in the sunlight. Overall, I don't think the Gear Fit 2 Pro is a bad product, but it's not heavy duty enough for semi serious to serious athletes who want spot on accurate data. My confidence with this wearable is not high due to the reasons I've given above,so I won't be looking at their other models. I bought my wife an Apple Watch 3 last year and it absolutely trumps this product, which is disappointing as Samsung is such a great brand. The only thing stopping me from moving to an Apple Watch is that it can only pair with iPhone and I am more than happy with my S8. My research and feedback from friends has lead me to the Garmin. Sorry SamsungPurchased in December 2017 at Speedo for $329.00.
1 comment
KathSamsung
We really appreciate the time spent to share your feedback with us and I will be sure to forward this on to the team, so that we can continue to further improve on our products and services.
If you ...
Read morehave any enquiries, please don't hesitate to reach out to us via private message!Find out how Samsung Gear Fit 2 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Beverley B.
- 2 reviews
Not really water proof. Band easily breaks. Otherwise great little watch.
Great device. Bought myself and hubby one
1. Water proofing not good. Had to be fixed in first year. Now 2-3 months later went in surf watch will not turn on even after rinsing. Looks like another trip to repair, as I suspect its a leak again I hope it comes under their warranty. Not willing to pay for it just to leak a 3rd time.
2. Hubby's band broke, Samsung dont supply spare bands and want to charge to put one on as it's not covered under warranty. Got generic from ebay which broke, got 2nd from ebay, lasting well.
Purchased in October 2018 at Harvey norman penrith.
2 comments
KathSamsung
Sorry to hear that this was your experience with your Samsung Gear Fit 2 Pro, Beverley. We really appreciate the time spent to give us your perspective on this and your feedback will be used to help u...
Read mores improve our products and services. If you have any enquiries, please don't hesitate to reach out to us via private message!I will take the watch in to Harvey norman for an assessment and a fix by samsung. Hopefully as it is 100% a leak again.so hoping it will be fixed no charge again.
Poor Quality and Terrible Customer Service
Samsung customer service is the worst! As are their products. I have a Samsung Gear Fit2Pro watch that only lasted 2 years. They refused to fix it. The band is separating from the main watch face and is now unsafe to wear. I asked to speak with a manager and was refused. I will be replacing a lot of electronics in my house this year and non of them will be Samsung. I will never purchase another Samsung product as both their products and customer service are trash.
Purchased in December 2018 for $150.00.
3 comments
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi...
Read moreth a copy of this review and some more information. > m.me/SamsungAustraliaWhat other information do you need? The band is separating from the face of the watch. I called customer service today and they said they would do nothing for me. I asked to speak with a manager a...
Read morend they said none were available to speak with me and refused to have one call me at a later time. This is terrible customer service for a faulty product. I am a senior who uses the watch to count my steps when I walk. There is a design flaw if after 2 years of light use the watch is now falling apart.KathSamsung
If you could provide us your contact number used to call our support centre, so we can gather more information would be very appreciated, Lynda! If you could forward that information via the link belo...
Read morew, a member of our team will endeavour to reach out to you as soon as possible: https://www.messenger.com/t/SamsungAustraliakavyalakshmiMelbourne
- 4 reviews
- 1 like
- Gear Fit 2 Pro
- Verified purchase
Great smartwatch for the average exerciser
This watch gets mixed reviews online but it works well enough for me and if you have the same needs, I recommend it to you too. I do one session of exercise every few days, am not a professional or serious amateur, exercise indoors and out, and don't wear my smartwatch for anything but exercise.
Favourite features: available for good prices online (e.g. less than $100), has preset exercise types (e.g. running, walking, elliptical), quick launch of music, connects to Spotify offline (no need to carry your phone around!), sufficiently accurate m...
Purchased in January 2020 at eBay for $70.00.
1 comment
KathSamsung
Great to hear that you are currently enjoying your Samsung Gear Fit 2 Pro! We really appreciate the time spent to share your experience with us and it will be forwarded on to the team so that we can c...
Read moreontinue to improve our products and services. Should you have any enquiries, please don't hesitate to reach out to us via private message.My favorite band
I used to my band since 2016 year. I very glad what a bought this product.
It very functional and helpful. I use it every day, i sleep with it. I get many information about my health taught thus device.
Purchased in November 2016 for $200.00.
2 comments
KathSamsung
It's great to hear that you are still enjoying your Samsung Gear Fit 2! We really appreciate the time spent to give us your perspective on your watch and I will be sure to pass this feedback on to the...
Read more team, so that we can continue to further improve on our products and services. If you have any enquiries, please don't hesitate to reach out to us via PM!Thanks)
PhilippeCanberra 2600, ACT
- 7 reviews
- 2 likes
Bad battery life, impossible to charge
I've had this for just over 2 years and im totally over it. Charge lasts less than a day and the charging dock is extremely unreliable. I put it on charge and it sometimes never charges, its a bad design. The band has also worn badly and looks shabby.
Purchased in October 2017.
1 comment
KathSamsung
It's perfectly understandable that you're frustrated about what's happened, Philippe. From what you have described, it would be best to visit your nearest Samsung service centre to get a member of our...
Read more team to look further into your Samsung Gear Fit 2 Pro. You can find your nearest authorised service centre via the link below: https://www.samsung.com/au/support/service-centre/JamesSouth East Queensland, QLD
- 3 reviews
- 1 like
Do not purchase Battery life is only 1 day
I read the reviews and thought...surely they are all not 100%.
But I was wrong (yes I will admit it).
Brand new Fit 2 Pro (purchased 2 weeks ago from Amazon).
Battery life is about 1 day max.
Do not purchase!
Purchased in November 2019 at Amazon for $200.00.
2 comments
KathSamsung
Hi James. Sorry to hear of battery issues you are currently experiencing with your Samsung Gear Fit 2 Pro. From what you have described, it would be best to visit your nearest Samsung service centre t...
Read moreo get a member of our team to investigate your device further. You can find your nearest authorised service centre via the link below: https://www.samsung.com/au/support/service-centre/Hi all I thought I would give more feedback.
1) Booked into Samsung store for them to look at issue...
Read more2) Sent to their repair section, quick turn around (no issues there) 3) Feedback from their repair section i) There is no issue with Battery ii) All they did was reinstalled operating system iii) Get this!!! You will love this comment from Samsung rep "Battery life is dependant upon many factor, one such example is how much you move" This is a FIT2PRO, it is MEANT for wearing to track exercise, it is MEANT to encourage you to move. Battery life has gone from 1 day (TERRIBLE) to 2 days (still TERRIBLE) I will repeat, I haven't installed any apps, I have turned off absolutely EVERYTHING, bluetooth, wifi, notifications, weather, movements etc. And only 2 days. DO NOT BUY this product. It is a complete SCAM of a product.Find out how Samsung Gear Fit 2 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Pete16Central Queensland, QLD
- 2 reviews
- 2 likes
Wish I'd read these reviews earlier
My Gear Fit 2 Pro is 16 months old and today just went blank. The sensor lights were still working so I knew that it was turned on. After trying to find numerous fixes online I contacted Samsung Support. The operator told me that it must be a software issue and asked me to remotely reset the watch via my phone. I did so with no success except now I have no sensor lights either. With it no longer being attatched to my phone, I can't tell if it's on or not. The operator told me it was strange but to take it to a service center. The nearest one to...
Read more me is 6 hours away and after reading the reviews here I can guess what the diagnosis will be - customer damage, invoice for three quaters of the price originally paid. I'm going to just go pay for a cheap one, at least I won't feel cheated when it fails in a year.Purchased in August 2018.
1 comment
KathSamsung
Sorry to hear of the issues you've had with your Samsung Gear Fit 2 Pro, Pete16. From the nature of the issue you have described, it would be best to book in your watch for assessment/repair by our se...
Read morervice technician. Given your location, alternatively you are able to drop off your device at your local Australia post office. I have provided a link below for more information: https://cybersvc2.samsungcsportal.com:83/samsungcare/au/index_m?dpFlag=YCould be better
I purchased the Gear when I bought my Galaxy S9+ thinking it would be a good replacement for the 2nd Fitbit that broke down. I was wrong! Battery life was so bad I had to charge it every night, in comparison to the every 3 nights with the Fitbit. Wouldn't do too well whenever I go off grid in my travels. The Gear is also quite a bulky watch and stood out on my wrist quite a bit - I have small wrists. The watch also only lasted me 16 months before the strap broke totally away near the face and can't even be fixed or replaced. So now I'm not tracking anything as I can't decide whether I want another tracker, but if I do I'm just going to go with a cheap one like the Garmin Vivofit. Maybe it will be a Xmas present to self :-)
Purchased in May 2018 at Harvey Norman.
1 comment
MickSamsung
I'm really sorry to hear of the experience you've had so far and that we didn't meet your expectations.
From the information you've provided, it sounds like it would be best to visit a Samsung Studio....
Read more You can locate and make a booking at your local studio by following the link below. https://www.samsung.com/au/samsungstore/bookings/#/ If you wish to discuss this further, our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia Mick Samsung AUChris R.Central Queensland, QLD
Would be great if it worked. Skip the pro and get a Gear Fit 2 instead.
I received this watch as a present for Christmas last year. After a couple of days of wearing it (not at work, I have a regular gear fit 2 for work and used the pro as a "going out watch") I noticed the sensors had stopped working (the sensor to auto turn on the screen, pedometer and HR) and googled to find the only fix was to flatten the battery all the way then recharge. I did this, then the next time I wore it, it lasted a day then happened again. As we bought it from Harvey Norman's and they're a 40min drive from our house, I just stopped w...
Read moreearing it as I still had my Gear Fit 2 which worked fine. I recently smashed the screen on my gear fit 2, so decided I'd better sort out my Pro before the warranty runs out, but on returning it I was told that it had "signs of shock" and therefore would not be covered, as I hadn't claimed it straight away. Also given a $230 bill if I wanted to pay to fix it. Why offer a 24 month warranty if nothing can be claimed after a certain time? This watch had no real shocks (it was literally worn less than 15 times, and never at work, never even for any fitness activities. The biggest impact it would have received would be getting thrown back in the drawer to let the battery die again) Also, why would a shock void the warranty for a watch designed for fitness tracking in the first place? The Samsung website shows people wearing it playing tennis, wouldn't that deliver a shock to the watch?Purchased in December 2018 at Harvey Norman Retail Stores - Appliances for $349.00.
1 comment
KathSamsung
Hi Chris. Sorry to hear of the experiences you've had with us so far. I would like to investigate and get to the bottom of this. If you would like me to do so, please send us a PM with your contact an...
Read mored Samsung reference number via the link below, as it is our best point of contact: m.me/SamsungAustraliaDale ShearsGreater Melbourne (Outer), VIC
good at first then dies
on my second gearfit 2 now and both have died with black screens.
second one after i fitted screen protector.
wife also has one that has had a few glitches but now ok. just waiting for it to fail now.
not worth the hassle of getting repaired cos second hand ones are cheap but most likely will fail also
1 comment
KathSamsung
Hi Dale, we're sorry to hear that you have been experiencing difficulties with your GearFit 2. Would you be able to send us a message to the link below so we can further look into this?
Read more Please ensure to copy and paste your product review in a private message to us. Kath Samsung AUNot Waterproof
Save your money and don't buy this product or you will be left out of pocket. This watch is not waterproof and it is easily water damaged even with sweat.
Purchased in February 2019.
2 comments
AdaSamsung
Hi Steven, we're sorry to hear of your experience with us so far. Would you be able to send us a message to the link below so we can further look into this?
Read more Jo Samsung AUNo thanks, I've complained but you just ignored me.
Questions & Answers
Kersasked
Hi, i was given a gear fit 2 as a present, The sensors have stopped working and ive tried all the suggested fixes. I have no way of getting a copy of the receipt. Samsung have told me it is still under warranty until the 19th of dec 2019 but wont repair it as i have no proof of purchase. if they know the warranty dates why should it matter, they can check all the info via the serial no, NOT happy........does any one know if i have any consumer rights for this repair please? .................seems this is a common problem with these watches too !!
4 answers
AdaSamsung
We understand the importance of getting your Gear Fit 2 up and running, Kers. Hence, we recommend for you to contact the place of purchase to see if they are able to provide you with a proof of purchase so we can further look into this.
Jo
Samsung AU
I can't as she has no idea where he purchased prior to Christmas. Only knows it was an Australian store. All her receipts have been destroyed
AdaSamsung
Thanks for letting us know, Kers. Would you be able to reach out via Facebook so we can further look into this? Please ensure to copy and paste your product review in a private message to us.
Jo
Samsung AU
Dianneasked
the band has broken, is it possible to get a replacement
2 answers
Buy one from EBay but get the one with the clasp and loop not the original as it keeps opening when heavy exercising.
Samsung AUSamsung
Hi Dianne, we recommend for you to visit us in-store so we can help you out with finding a replacement band for your Gear Fit2.
Locate your nearest centre> https://www.samsung.com/au/support/service-centre/
Jo
Samsung AU
Al R.asked
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
1 answer
Samsung AUSamsung
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Jo
Samsung AU
Details
Samsung Gear Fit 2 Pro1.8(69) | ||
---|---|---|
Category | Smart Watches / Fitness Trackers | Smart Watches / Fitness Trackers |
Price (RRP) | $199.00 | |
Screen Size | 1.5" | 1.5" |
Connectivity | Bluetooth, GPS, NFC and Wi-Fi | GPS |
Construction Material | Plastic | Plastic |
Colour / Finish | Black, Red | Black, Blue, Pink |
Display Technology | AMOLED | AMOLED |
Voice Assistant | None | None |
Sensors | Accelerometer, Barometer, Gyro Sensor and Heart Rate Sensor | Accelerometer, Barometer, Gyro Sensor and Heart Rate Sensor |
Interface | Buttons and Touchscreen | Buttons and Touchscreen |
Loudspeaker | Yes | No |
Waterproofing | Swim-proof and Water Resistant | Water Resistant |
Memory (RAM) | 0.5 GB | 512 GB |
Internal Storage | 2 GB | |
Battery Size | 200 mAh | 200 mAh |
Battery Life | 4 days | 4 days |
Weight | 34 g | |
Manufacturer Warranty | 1 year(s) |
Visit official website
- GTIN13: 8806088360423
- MPN: KHSGGF2LBLK
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MickSamsung
Hey there, I’m sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you ca...
Read moren contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia