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Samsung Gear Fit 2
Gear Fit 2, Gear Fit 2 ProPete16Central Queensland, QLD
- 2 reviews
Wish I'd read these reviews earlier
My Gear Fit 2 Pro is 16 months old and today just went blank. The sensor lights were still working so I knew that it was turned on. After trying to find numerous fixes online I contacted Samsung Support. The operator told me that it must be a software issue and asked me to remotely reset the watch via my phone. I did so with no success except now I have no sensor lights either. With it no longer being attatched to my phone, I can't tell if it's on or not. The operator told me it was strange but to take it to a service center. The nearest one to...Read more
me is 6 hours away and after reading the reviews here I can guess what the diagnosis will be - customer damage, invoice for three quaters of the price originally paid. I'm going to just go pay for a cheap one, at least I won't feel cheated when it fails in a year.Purchased in August 2018.
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Could be better
I purchased the Gear when I bought my Galaxy S9+ thinking it would be a good replacement for the 2nd Fitbit that broke down. I was wrong! Battery life was so bad I had to charge it every night, in comparison to the every 3 nights with the Fitbit. Wouldn't do too well whenever I go off grid in my travels. The Gear is also quite a bulky watch and stood out on my wrist quite a bit - I have small wrists. The watch also only lasted me 16 months before the strap broke totally away near the face and can't even be fixed or replaced. So now I'm not tracking anything as I can't decide whether I want another tracker, but if I do I'm just going to go with a cheap one like the Garmin Vivofit. Maybe it will be a Xmas present to self :-)
Purchased in May 2018 at Harvey Norman.
1 comment
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Chris R.Central Queensland, QLD
Would be great if it worked. Skip the pro and get a Gear Fit 2 instead.
I received this watch as a present for Christmas last year. After a couple of days of wearing it (not at work, I have a regular gear fit 2 for work and used the pro as a "going out watch") I noticed the sensors had stopped working (the sensor to auto turn on the screen, pedometer and HR) and googled to find the only fix was to flatten the battery all the way then recharge. I did this, then the next time I wore it, it lasted a day then happened again. As we bought it from Harvey Norman's and they're a 40min drive from our house, I just stopped w...Read more
earing it as I still had my Gear Fit 2 which worked fine. I recently smashed the screen on my gear fit 2, so decided I'd better sort out my Pro before the warranty runs out, but on returning it I was told that it had "signs of shock" and therefore would not be covered, as I hadn't claimed it straight away. Also given a $230 bill if I wanted to pay to fix it. Why offer a 24 month warranty if nothing can be claimed after a certain time? This watch had no real shocks (it was literally worn less than 15 times, and never at work, never even for any fitness activities. The biggest impact it would have received would be getting thrown back in the drawer to let the battery die again) Also, why would a shock void the warranty for a watch designed for fitness tracking in the first place? The Samsung website shows people wearing it playing tennis, wouldn't that deliver a shock to the watch?Purchased in December 2018 at Harvey Norman Appliances Physical Store for $349.00.
1 comment
KathSamsung
Hi Chris. Sorry to hear of the experiences you've had with us so far. I would like to investigate and get to the bottom of this. If you would like me to do so, please send us a PM with your contact an... Read more
d Samsung reference number via the link below, as it is our best point of contact: m.me/SamsungAustraliaSimilar opinion? Write a review on ProductReview.com.au!
Dale ShearsGreater Melbourne (Outer), VIC
good at first then dies
on my second gearfit 2 now and both have died with black screens.
second one after i fitted screen protector.
wife also has one that has had a few glitches but now ok. just waiting for it to fail now.
not worth the hassle of getting repaired cos second hand ones are cheap but most likely will fail also
1 comment
KathSamsung
Hi Dale, we're sorry to hear that you have been experiencing difficulties with your GearFit 2. Would you be able to send us a message to the link below so we can further look into this?
m.me/SamsungAustralia... Read more
Please ensure to copy and paste your product review in a private message to us. Kath Samsung AUSimilar opinion? Write a review on ProductReview.com.au!
Not Waterproof
Save your money and don't buy this product or you will be left out of pocket. This watch is not waterproof and it is easily water damaged even with sweat.
Purchased in February 2019.
2 comments
JoanneSamsung
Hi Steven, we're sorry to hear of your experience with us so far. Would you be able to send us a message to the link below so we can further look into this?
m.me/SamsungAustralia... Read more
Jo Samsung AUNo thanks, I've complained but you just ignored me.
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Mara BPerth, WA
- 2 reviews
- 1 like
- Gear Fit 2 Pro
- Verified purchase
Doesn't allow me to truly rate this as cr@p! Otherwise it would be no ☆
This is my 2nd fit pro 2 as first one malfunctioned after only 2 months, this one has lasted a year, however now has a black screen only! Will not be asking for it to be fixed, simply want a refund and will not buy one again!
Purchased in September 2018 at JB Hifi Home for $300.00.
1 comment
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi... Read more
th a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ProductReview.com.au!
VillanMetropolitan Adelaide, SA
- 5 reviews
- 1 like
Been repaired 2 times now going back again.
Been sent in 2 times for repair. The last time the screen was replaced at $220. New screen lasted 2 weeks now flashing again. I will be looking for a refund on this. I have a 2nd gear fit pro and I hope it lasts. Samsung tells customers we damage them. No it's your product that's at fault.
Purchased in November 2018 at JB Hi-Fi Retail Stores for $290.00.
3 comments
JoanneSamsung
Hi Villan, we're sorry to hear you have been experiencing difficulties with your Gear Fit2 Pro. We'd be happy to look into this for you. Would you be able to provide me with your contact details and r... Read more
eference number via the link below? Please ensure to copy and paste your product review in a private message to us.Looks like the link isn't working ?
JoanneSamsung
Hi Villan, we've checked and see that the link above is working. If you are still unable to access it, we recommend for you to check your inbox here as we have just sent you a message in regard to this.
Jo
Samsung AU
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JohnDarwin, NT
- 3 reviews
- 2 likes
Faulty bands, terrible battery, heart rate not working
Got this watch for Xmas. Wore for less than 2 months and one band connection broke. Was told no warranty because of 'trauma'. Argued the fact and they finally agreed to replace one half of the wristband. Also complained that even though I hadn't even downloaded a single App, I could barely get 24hrs out of the battery. Was told battery tested fine. 1 month later second half of wristband broke. I ended up buying a full replacement band however then the heart rate monitor now completely stopped working. I was going to once again return the produc...Read more
t the coming Monday but while fishing the day before I heard a splash in the water and found that my replacement band had given out and my watch was now 30m below the ocean. Seriously for $300 Australian this is absolute garbage. Everything I own is Samsung so I am obviously bitterly disappointed.Purchased in December 2018 for $300.00.
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ChantelSouth East Queensland, QLD
Faulty wrist band
I am on my second gear fit 2 pro watch in less than 2 years and the wrist band has broken again. Samsung has refused to give me a refund. Its obviously a faulty product if it can't even last 12 months. Im not happy and very disappointed. It doesn't give me much confidence for all the other Samsung products around my house if something went wrong with them.
Purchased for $274.00.
1 comment
JoanneSamsung
We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU
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RodGreater Melbourne (Outer), VIC
Bought two!
Bought two they both died after 6 months, never been wet. I sent for warranty and returned it without repair. As if nothing had happened, total disrespect. More than $ 500 in the trash. I still have them to show to other people include the invoice.
Purchased in January 2018 for $250.00.
4 comments
JoanneSamsung
We're sorry to hear that you have been experiencing difficulties with both of your Gear Fit 2 Pro, Rod. We'd be happy to look into this for you. Would you be able to send us a message via the link bel... Read more
ow with your reference number and contact details? Please ensure to copy and paste your product review in a private message to us.Link to Facebook Messager? This is a joke or a scam? I do not have Facebook. Even if I had Facebook I would never put my ID and password on this suspicious link. Terrible service.
JoanneSamsung
Hi Rod, if you don't have Facebook, you can also reach out to us by sending us a private message (PM) through Product Reviews with your contact details and reference number. We recommend for you to ke... Read more
ep an eye on your inbox as we have also have sent a PM to your inbox. Jo Samsung AUSimilar opinion? Write a review on ProductReview.com.au!
Trinette B.Sydney Surrounds, NSW
Worst fitness tracker ever
Regularly stops registering my heart rate no matter how loose/tight you have it. Doesn't register activity, stops midway through a workout if heart rate reaches above 98 bpm. Seriously its awful i have more screaming matches with this pathetic watch than i do my kids. I just completed a 45 rpm/spin class i get my heart rate to 171 i push hard and yet my watch says i did a "light workout" for 19mins. I regularly want to record what my calories total burnt the day before were when i wake up only to find the watch has erased it and claims i only b...Read more
urnt 347 cals the whole day even though i saw 1327 before bed. Apparently i am barely alive according to the watch i go to the gym and do spin at home and run around like mad but i only burn resting rate cals. DON'T BUY SAMSUNG IS RIPPING YOU OFF.Purchased in November 2017 for $399.00.
3 comments
JoanneSamsung
We're sorry to hear you have been experiencing difficulties with your Gear Fit 2 Pro, Trinette. We recommend taking your device to the nearest service centre so we can take a look at this for you.
R... Read more
emember, all visits require a booking - you can make yours via the link below:It's been like this since the beginning i can reference 19 different websites of reviews and complaints of exactly the same problem. I DID go and ask for it to be reviewed but was told because there a... Read more
re no faults just my own unrealistic expectations of a fitness tracker that nothing caan be repaired as the software is limited. I was astonished. I am not wasting another cent on fixing something i should have working since day one. I shouldn't have to pay for it to work they way the product claims it's meant to. Will i have to pay because its a software problem out of warranty. Been fighting this since 6 months after purchase.JoanneSamsung
We'd be happy to look into this for you, Trinette. Would you be able to provide us with your reference number and contact details via the link below?
Please ensure to copy and paste your product review in a private message to us. ... Read more
> m.me/SamsungAustralia Jo Samsung AUSimilar opinion? Write a review on ProductReview.com.au!
PipsbowtieGreater Melbourne (Inner), VIC
Never tracks my run accurately
Had the watch for 2 years and it's getting unwearable. All updated but my run distances are never accurate. I mean NEVER. Ran 11kms today for 1.03 hours to be logged at running 2kms. Aaaaaaaaah. Can't do it anymore. sorry watch it's you not me. I'm not going to retrieve you from the toilet bowl next time the band malfunctions.
Purchased in January 2017 at JB Hifi Home for $216.00.
1 comment
MickSamsung
I’m really sorry to hear this has happened to you. We recommend taking your device to a service centre to have it assessed by a technician to determine the outcome. I have provided a link that would h... Read more
elp you locate your nearest service centre: https://www.samsung.com/au/support/service-centre/Similar opinion? Write a review on ProductReview.com.au!
Very poor battery life
Very poor battery life! I bought this watch to be able to run and listen to music (one of the few watches that supported Spotify at the time). If you have it fully charged and the run and us the GPS (app like Strava) and use Spotify at the same time it takes a lot of the battery. I’m down to 20% after just running 10 km. Disappointing to say the least.
Purchased in August 2018 for $242.00.
1 comment
Samsung AUSamsung
Hi Daniel, we’re sorry to hear about this. Battery life will depend heavily on your use and what apps you run often. You can look at screen brightness, heartrate sensor settings as well as what apps y... Read more
ou may be using up the battery. If you do believe this is more of a manufacture’s fault, you can head into your nearest Samsung Studio so our tech’s can have a look, please see the link below to locate and make a booking at your local studio. https://www.samsung.com/au/support/service-centre/Similar opinion? Write a review on ProductReview.com.au!
A. MWSouth East Queensland, QLD
- 2 reviews
Great if you like disposable items
I loved my Gear Fit 2 (not PRO)...for the first 6 weeks. It started off fine, heart monitor, steps, GPS tracking, music all working well. One morning I went to turn it on and the screen was only showing about 10 pixels and I couldn't see anything on the watch. It was still responsive and could still connect to my phone, just the screen display was having major issues.
Waiting to hear back from Samsung to see what they can do.
Purchased in March 2019 at eBay for $120.00.
1 comment
Samsung AUSamsung
Hi A, this is something that definitely shouldn’t happen, and we want to get your Galaxy back to its optimal state! We would suggest booking your device in for an assessment, so our techs can help out... Read more
. You can find your closest service centre via the link below:Similar opinion? Write a review on ProductReview.com.au!
AnthonyMelbourne
- 15 reviews
- 8 likes
- Gear Fit 2
- Verified purchase
Good Fitness Tracker
Great smart watch, screen is bright enough to be seen in direct sunlight which is a must for a fitness tracker. Heart rate monitor is fairly accurate, but sometimes will provide an inaccurate reading usually as a result of too much sweat underneath the sensor, easily fixed with a quick wipe. Battery life is ok could be better but have nothing to compare it to.
Purchased in January 2018 at JB Hi-Fi Online Store for $54.00.
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Gear fit 2 won't hold a charge
I wear my Gear Fit 2 everyday and even when I charge it over night the charge will not last an entire 24 hours. I workout at lunch and if I don't turn the watch off after a hard workout the watch will continue to think I am still working out which runs down the battery. I was very happy until apparently an update was done to contribute to this draining. I have turned off everything I can think of and really only rely on it for counting steps now. With the drainage of the battery I am unable to utilize the watch for much else. I have have replaced my watch several times to no avail.
Purchased in March 2018 for $130.00.
2 comments
Samsung AUSamsung
We don't like the sound of this, Stefani. I would suggest heading in to your local Samsung store to have your Gear Fit 2 Pro assessed by a Samsung technician.
>https://www.samsung.com/au/support/service-centre/... Read more
Bookings> http://www.samsung.com/au/samsungstore/bookings/#/ Don't have time to visit or can't get to one of our Service Locations? You also have the option to drop it off at your local Australia Post office: https://cybersvc2.samsungcsportal.com:90/samsungcare/au/index Sara Samsung AustraliaSamsung AUSamsung
Hi Stefani, We’d be happy to look into this together if you are noticing an issue with your Gear Fit2. You can reach out to us via direct message and a team member will be in touch to resolve this. Do... Read more
n't forget to include a copy of your review. Facebook > m.me/SamsungAustraliaSimilar opinion? Write a review on ProductReview.com.au!
SilverTulipAU
- 23 reviews
Good fitness tracker that doesn't last long
The Gear Fit Pro 2 was a decent fitness tracker and synced to my Samsung phone. Unfortunately, a few months after buying it the screen started flickering with white lines, and going black, to the point where it was unusable. According to what I've read online, this is a common issue with this model. It was still under warranty but Samsung REFUSED to fix it as they was a microscopic scuff on it, which they claimed was due to dropping the device. I NEVER dropped it, it was only normal wear and tear, but they absolutely refused to fix it. This is the second time Samsung have not delivered on their Warranty. I will not be buying from Samsung again. Buyers Beware!!
Purchased in June 2018 for $260.00.
1 comment
Samsung AUSamsung
Hi Silver, we're sorry to hear about the experience you have had so far. We would like to look into this for you. We've sent you a PM requesting more information. When its most convenient for you can ... Read more
you please send that through? You can also reach out via Facebook- please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ProductReview.com.au!
My 2nd & last Gear Fit
I bought the original Gear Fit when I got my Galaxy S6 4 yrs ago & the Gear Fit2 when I upgraded to an S8. My experience w/ both: recurrent loss of Bluetooth connection--at times while my phone was in the same hand on which the watch was strapped!; failure to capture or keep GPS signal; and failure to start or record workouts. Would not buy another. Due to additional issues w/ Samsung phones, going back to Apple.
Purchased in July 2017 at Nebraska Furniture Mart for $100.00.
1 comment
Samsung AUSamsung
Hi Kevin, we're sorry to hear that this is what you have experienced with the GearFit and GearFit2. We always recommend taking your device into a service centre if you experience any troubles so our t... Read more
echs can get to the bottom of this, You can find your closest service centre via the link below:Similar opinion? Write a review on ProductReview.com.au!
JaneRichmond-Tweed, NSW
Avoid doesn't last
I bought my Gear fit 2 off my son who received it with a phone. My husband had one and it seemed to get him active so I thought I might try one. BIG MISTAKE. Two weeks after I got mine his band broke. It was the second time that the band had broken on his. Then after ten months my band broke in the same position. I was just getting to enjoy it. To be frank the band is very badly designed. Try putting it on in the dark so frustrating. And to top it off my husband's new band broke again just outside of the warranty period and Samsung refused to repair it, saying it was user damaged. It is sad as most of our family have Samsung phones and they are not happy with Samsung service.
Purchased in February 2018.
1 comment
Samsung AUSamsung
I’m really sorry to hear of the experience you've had so far with us, and that we didn't meet your expectations. If you wish to discuss this further, you may contact us on the link provided below:
> m.me/SamsungAustralia... Read more
Mick Samsung AUSimilar opinion? Write a review on ProductReview.com.au!
HairgalSouth East Queensland, QLD
- 6 reviews
It's good but..
I really like this smart watch but wish the battery lasted a bit longer. It gets chewed up really easy once you're in exercise mode or getting a lot of notifications. It's very handy to use and pretty simple to navigate your way around. Quite sturdy aswell. I've banged it up plenty of times but it's pretty tough. I'm surprised the screen hasn't broken by now. Pretty good, but needs a better battery life. Overall I'd still recommend this watch.
Purchased in January 2017 at Jbhifi for $280.00.
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Questions & Answers
Kersasked
Hi, i was given a gear fit 2 as a present, The sensors have stopped working and ive tried all the suggested fixes. I have no way of getting a copy of the receipt. Samsung have told me it is still under warranty until the 19th of dec 2019 but wont repair it as i have no proof of purchase. if they know the warranty dates why should it matter, they can check all the info via the serial no, NOT happy........does any one know if i have any consumer rights for this repair please? .................seems this is a common problem with these watches too !!
4 answers
JoanneSamsung
We understand the importance of getting your Gear Fit 2 up and running, Kers. Hence, we recommend for you to contact the place of purchase to see if they are able to provide you with a proof of purchase so we can further look into this.
Jo
Samsung AU
I can't as she has no idea where he purchased prior to Christmas. Only knows it was an Australian store. All her receipts have been destroyed
JoanneSamsung
Thanks for letting us know, Kers. Would you be able to reach out via Facebook so we can further look into this? Please ensure to copy and paste your product review in a private message to us.
> m.me/SamsungAustralia
Jo
Samsung AU
Dianneasked
the band has broken, is it possible to get a replacement
2 answers
Buy one from EBay but get the one with the clasp and loop not the original as it keeps opening when heavy exercising.
Samsung AUSamsung
Hi Dianne, we recommend for you to visit us in-store so we can help you out with finding a replacement band for your Gear Fit2.
Locate your nearest centre> https://www.samsung.com/au/support/service-centre/
Jo
Samsung AU
Al R.asked
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
1 answer
Samsung AUSamsung
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Jo
Samsung AU
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MickSamsung
I'm really sorry to hear of the experience you've had so far and that we didn't meet your expectations.
From the information you've provided, it sounds like it would be best to visit a Samsung Studio.... Read more
You can locate and make a booking at your local studio by following the link below. https://www.samsung.com/au/samsungstore/bookings/#/ If you wish to discuss this further, our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia Mick Samsung AU