8 questions from our users
Hi, i was given a gear fit 2 as a present, The sensors have stopped working and ive tried all the suggested fixes. I have no way of getting a copy of the receipt. Samsung have told me it is still under warranty until the 19th of dec 2019 but wont repair it as i have no proof of purchase. if they know the warranty dates why should it matter, they can check all the info via the serial no, NOT happy........does any one know if i have any consumer rights for this repair please? .................seems this is a common problem with these watches too !!
We understand the importance of getting your Gear Fit 2 up and running, Kers. Hence, we recommend for you to contact the place of purchase to see if they are able to provide you with a proof of purchase so we can further look into this.
I can't as she has no idea where he purchased prior to Christmas. Only knows it was an Australian store. All her receipts have been destroyed
Thanks for letting us know, Kers. Would you be able to reach out via Facebook so we can further look into this? Please ensure to copy and paste your product review in a private message to us.
the band has broken, is it possible to get a replacement
Buy one from EBay but get the one with the clasp and loop not the original as it keeps opening when heavy exercising.
Hi Dianne, we recommend for you to visit us in-store so we can help you out with finding a replacement band for your Gear Fit2.
Locate your nearest centre> https://www.samsung.com/au/support/service-centre/
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
Have the gear fit 2 pro. Yesterday it turned off and won't come back on. Does not appear to be charging..plugged into computer and said missing Bluetooth perphial driver. Removed device from computer to see if computer reconized it but no luck. What do i do now?!!!!
I'd like to replace my watch band with the exact one it came with. Where can I buy them from? Amazon has bands for the watch, which I purchased but of course not the same quality. As well they do not attach properly as the original band did.
Other than that I have had absolutely no issues with the watch at all and am enjoying wearing it.
It work perpectly fine for a couple of months, but then it just stopped recording my foot steps, my heart este, EVERYTHIN! And the sensore that you use when moving the gear it turns on doen't work. I have tried everything to make it work. But nothing seems to really hell. So how can i solve this problem?
Hi there, sorry to hear this! It may seem that your Samsung Gear Fit 2 Pro may be experiencing technical issues which will require a technician to take a look at. Please visit your nearest service centre with the help of a few useful links below:
Store locator: https://www.samsung.com/au/support/service-centre/
Studio bookings: https://www.samsung.com/au/samsungstore/bookings/#/
Self Service (Send your device via AusPost): http://samsungcare2.samsungcsportal.com:81/samsungcare/au/index_m
It won't charge. Any help?
There are too many questions to ask you in return but often it will start charging after you've left it in the cradle for up to 10mins. After this time the lightning bolt will appear and it will start charging. This often happens when you let the battery run down to less than 5% or when the device is brand new.
Has anyone suceeded obtaining support from the Samsung (VOC) call centre ? They have been utterly useless and actively block resolution of defects.
Voc department was absolutely useless, i explained that my waterproof, water resistant fitness watch, was broken and under warranty, needed replacing, only to be told, it has a different level of moisture damage, and i have to pay for repairs. Not accepting this crap.
Its water resistant so if it has water damage its broke.
VOC was also useless in my case. My watch also failed due to water damage. When I mentioned that the watch was supposed to be water resistant (as advertised!) they just kept on repeating that the water damage was not due to a factory defect therefore not under warranty and not their problem basically.
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