Useless - Worst purchase ever
This would have to be one of the worst purchases I have ever made. DO NOT waste your money on this. It is totally inaccurate for recording distance and you can't read the display when you're in sunlight. I purchased so I could track my distance as I regular run. I recently went in a fun run that was 14km. The gear fit pro tracked me as only doing 10 km. It is always out approximately 2km on a 5km run. I have wasted hours on the phone to Samsung talking to someone on the other side of the world who could not help with my problem. After sales service is non existent.
Not designed to get wet
The gear fit2 pro stopped working after 3 months of use. I sent it in for warranty repairs and was told it had water damage and warranty was void. Samsung customer service refused to help at all. I was told that swimming could damage the watch even though its advertised as a swim tracker.
Can't live without it
The fit bit pro2 is perfect for my work very slim Line and keeps a very accurate reading on my heart rate also easy to use and navigate perfect to leave phone in bag watch will let you know when you a message or a phone call love it to bits thank you for a perfect product
Doesn’t perform what Samsung promise
Samsung advertise 4 days battery life. This is misleading as it often doesn’t last a day which makes the device useless
Every now and again the software causes the battery to drain in 5 hours
The workout tracking doesn’t always record work outs
It no longer records heartbeat when swimming
Forget about listening to music because it’s drains the battery in a couple of hours
It doesn’t accurately measure distance when running
So I’m summary it doesn’t do anything Samsung advertise it does
Don't waste your money....
Where to start..... This product is the biggest waste of money. Apparently I average 80-90 flights of stairs a day. I think that's pretty remarkable when sitting in the office and I get a vibration to let me know I have broken yet another personal record for stairs climbed. Have sent off to Samsung and they can't replicate the issue yet I have shown them the ludicrous data on many consecutive days.
The band is disintegrating. But that's not covered because it's just "aesthetic" uuuummm correct me if I'm wrong but isn't that part of the reason...
Look it fits good and charges real quick, helps me heaps. Keeps my carb intake in check, hsndy to keep an eye on my heartrate and keeps progress of work done and milestones reached. Has good reminders so no excuses for missing a day, yep I wear it everywhere, cheap.
- Gear Fit 2
- Verified purchase
could use some refining
this works ok but my husband bought it for me online when i got it i thought it looked like a was a criminal who had to wear a tracker.. it is not feminine :).. so he now wears it, the band had a wierd clip system that comes undone easily, my son also had one and it fell off and he lost it, this could use refining for sure. apart from that it does what it says it will do.
Terrible customer service, false advertising, not swim ready
I have sent this Gear Fit 2 Pro in three times now. It was received in December 2017, it is now July 2018. Less than 1 year old. I have never swam with this product, although it does say it is Swim-Ready and Built to Get Wet with a rating of 5ATM. When you contact Samsung regarding issues the VERY FIRST question they ask you is "Was you Gear Fit 2 Pro exposed to any liquid?" Umm.... it is swim ready isn't it???? But no, other than sweat during a work out it has never been exposed to liquid. Then they assure me I can swim with it and it i...s built to get wet. They asked me to send it in this third time. I received a quote for $400 to repair this, as the warranty is void due to "Liquid Damage". Excuse me?!?! It has never been swam with, never submerged in water. So the product is NOT truly swim ready or water resistant. They will not replace it, they will not repair it without paying double it's worth, and they will not send it back to me without me paying $25 to even get my broken garbage product back. I am furious with Samsung's Customer Support. I just re-read all the maintaining water resistance and dust protection steps and caveats... It does say that taking the device apart can damage the water resistance of the unit. Maybe when it was taken apart to replace the first defective part they ruined it. But why would a company like that want to take responsibility for their own defective product? I am incredibly disappointed and I want to make sure no one falls victim to these lies ever again. Swim with it at your own risk, sweat with it at your own risk, it is NOT water resistant and if something happens to it and their tech people decide that it is liquid damage they will NOT honour their warranty. Do your research, so many people are running in to this same issue. More people are dissatisfied than satisfied based on what I have found.
Gear Fit 2 Pro is a waste of money!
My gear fit 2 pro stopped working after two months. I sent it for repair and was told that the watch is not under warranty because of liquid damage. Customer service is really bad....I called and chatted with the 5 different agents they have no clue what they are taking about and they cannot resolved the problem/issue. Samsung's review states it can withstand 5ATM. Dont believe what you read!!
Rubbish Rubbish Rubbish. Not Water Resistant at all!!
I purchased this product after reading Samsung's claim the Gear-fit 2 pro was water resistant. Within the first week of its use it continually turns itself off. What a lemon! Unfortunately I have wasted my money purchasing this product. After using this swimming which the instructions claim you can do the thing will not stay on continually turning itself off. Prior to this I also noticed it struggled to monitor my heart rate correctly whilst doing high intensity (F45) training. After reading many customer reviews post purchase it seams I am not...alone. Samsung's review states it can withstand 5ATM the equivalant of 10mins motionless submersion at 50m depths, the next it is 1 hour at 10cm motionless and goes on to warn of avoiding running water ie; tap or hose. Swimming is not motionless Samsung. Struggles with sweat let alone water. Don't waste your hard earned money. I wish I had read customer reviews prior to this purchase.
I love this product. As usual Samsung never disappoints. It has all the main features you would want to use for tracking your health and fitness. Also works in sync with my phone which is probably my favourite feature about this device! I have owned others including FitBit, but this is my fave.
Bluetooth connection problems
I have regularly been exoeriencing Bluetooth connectivity and communication problems with Android phone and gear fit 2 pro. Soft resets and re-pairing did not solve problem. I had to carryout a hard reset of the gear fit losing my data and settings to fix the problem. Hopefully this will not be a regular occurrence.
The 22 hour a day fitness tracker
The Samsung Gear Fit 2 Pro should be great - but it is let down by its software, build quality and battery life
It is light, comfortable and the screens are easily reorganised to show desired information
Even on the brightest setting it was difficult to read the watch outside and impossible to read in full sun
The heart rate tracking is very inaccurate - walk up a set of stairs and it will invariably fail to measure any increase. But it also has the annoying habit of showing multiples of the actual heart rate. With continuous heart rat...e tracking turned on the battery only lasts 1 day - then it needs an hour of charging Every month the watch and phone app lose contact. Samsung told me to uninstall and reinstall the phone app - but that failed to fix the problem. A factory reset of the watch did fix the problem - but you then lose a full day of recording
Strap broke within 10 months. Had to send off to Samsung (cost me money as 'free postage' could only be collected at a base 35 miles from my house and my car doesn't run on fresh air). Endless charging problems - can't trust the battery - some times lasts 3 days (on power save mode) others a few hours (again on power save mode). Doesn't always read cycling - often has me running for 30 miles.......at 20mph......go figure! Can't swim with it? Why not? It's a fitness tracker isn't it? Sleep readings are pure fiction - I've had readings of deep sl...eep when I've been out walking! Vibrates endlessly all night, despite vibrate being switched off. I got this free with my phone and I still feel ripped off! I doubt I'll bother with another Samsung device if this is what they produce! Fitbit here I come.
I received mine with updating my Samsung phone. I love seeing my messages and calls come through. Very light to wear and record my runs, walks and cycling with. I also use the stop watch for my exercising. I would really love to be able to swim with it also.
First swim last week and turned on Speedo On which activates water lock. Swam 60 minutes. I dried device then turned off water lock. 2 Green light flashing the entire time. Would only stop flashing when device was turned off and on. Same thing on 2nd swim. Contacted Samsung online service. Did reset. 3rd swim same thing. Service dept. states device is only good for 30 minutes in the water. No where does it state that in instructions. Nor on app. Samsung wants me to take it to nearest service centre which is an hour drive. If it has ...water in it, they will not fix it. I have only ever used it with the water lock on! How is this a swim tracker if it can only be used 30 minutes in the pool? As a swimmer, I swim for an hour. If it is meant for swimming and water lock was activated each time and it has water in it, is it not a defect in the Gear Fit 2 Pro? It is brand new but Samsung will not do an exchange. Only a repair as long as there is no water damage. I am very disappointed. My sister swears by Apple and I have always said Samsung is the best. Not any more! Currently own 11 Samsung devices. This is my last one. Samsung you have lost a loyal customer. When I activate water lock, 2 green light flash instantly. Service never said if this is normal!
I'm very happy with order,
It was delivered on time
It was very good quality
Thanks you very much.
I'm very happy with order,
It was delivered on time
It was very good quality
Thanks you very much.
Terrible. Stay away
My gear fit 2 started playing up, not charging straight away having to adjust it on the dock to get it to charge until it stopped charging all together. I took it in to get it fixed. The next day I received a phone call from the technician saying it was water damaged and can’t be repaired. He informed me that I will be receiving a call about a replacement. After a 2 week wait I received that call saying it was my fault that the device was water damaged and will not be replaced.
My gear fit was not damaged in any way, was never dropped neve...
- Gear Fit 2
- Verified purchase
Strap broke within 12 months
Purchased as a present from eglobaldigitalcameras.com.au in May 2017 and the strap broke within 12 months. As it has a non replaceable strap I would reasonably expect it last longer than 12 months. The retailer claimed it was a damage while it was a failure of either material or design as the breakage was caused by regular, day to day wear.
Extremely disappointed with the product as most of as consider Samsung as a reliable brand and especially with the fact that the product is not covered by warranty.
Also don't waste your money with this retailer as their don't stand by their warranty.
Terrible surely fitbit isn't this bad?
So being haven given this for Xmas as a addition to my Samsung s8+ which is terrific phone I was highly delighted..
However it seems the Watch department is the weakest design area maybe only juniors have a go?
On paper it looks amazing.. in practically it will probably send you to a doctor for stress..
Here are some issues I have had myself..
Doesn't charge unless it's in a very warm room near a radiator or similar? Also if the watch is turned off and doesn't charge it won't hold the last battery it will drain (How when it's turned off...
Questions & Answers
Hi, i was given a gear fit 2 as a present, The sensors have stopped working and ive tried all the suggested fixes. I have no way of getting a copy of the receipt. Samsung have told me it is still under warranty until the 19th of dec 2019 but wont repair it as i have no proof of purchase. if they know the warranty dates why should it matter, they can check all the info via the serial no, NOT happy........does any one know if i have any consumer rights for this repair please? .................seems this is a common problem with these watches too !!
We understand the importance of getting your Gear Fit 2 up and running, Kers. Hence, we recommend for you to contact the place of purchase to see if they are able to provide you with a proof of purchase so we can further look into this.
I can't as she has no idea where he purchased prior to Christmas. Only knows it was an Australian store. All her receipts have been destroyed
Thanks for letting us know, Kers. Would you be able to reach out via Facebook so we can further look into this? Please ensure to copy and paste your product review in a private message to us.
the band has broken, is it possible to get a replacement
Buy one from EBay but get the one with the clasp and loop not the original as it keeps opening when heavy exercising.
Hi Dianne, we recommend for you to visit us in-store so we can help you out with finding a replacement band for your Gear Fit2.
Locate your nearest centre> https://www.samsung.com/au/support/service-centre/
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
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