Received refund following contact on this site
I had an issue with getting a refund which I tried to resolve through the usual channels at Samsung with no success, but after writing a review and discussing/remediating with the Samsung staff who monitor this site I finally got it resolved.
The 4 stars are really for the Samsung team who resolved the issue on this site, I've removed one star only for the initial experience.
A full house of Samsung
Over the years, we have bought air conditioners, phones, tablets, computer monitors, fridges, batteries and power banks, a huge number of items from Samsung. We have had a few problems with products breaking down under warranty, but they have been fixed. The only reason they don't get a 5 star rating is the sheer number of calls that need to be made to get something resolved (Usually 8-10).
One issue that I was very impressed with, is that I bought what I thought was a genuine Samsung fast charger online. Same price, identical look, everythin...g. It performed poorly, so I took it apart and it was shockingly dangerous. I reported this to Samsung, sending the counterfeit charger as evidence, and not only did they take my report seriously, they sent me a free charger as a thank you. No company is perfect, and I've had my frustrations with Samsung, but I have to say, they are definitely above average.
I purchased a Samsung 55" Smart TV a few years back and loved it so much I purchased another recently. The only disappointment was they changed the stand. The new model isn't as aesthetically pleasing and looks quite cheap. Otherwise happy.
Questions & Answers
DO you have a promotion from America running in Australia of $800000 the person in charge is Michael Hirst ID 038456 on site http://promobox-office.com/ is this genuine ore a scam. thank you Allan.
How do you get an answer about this, can't even get through on ph
What was their response when you contacted them directly?
This is 100% a SCAM!! The other "person" involved is someone called [Name Removed]. All of the photos of "her" are really my photos they stole from Facebook and Instagram. When I confronted one of them they told me they would stop using my photos if I paid them $1000 in Bitcoin. Samsung needs to get off their a and do something about this.
Are there any decent companies to deal with? after reading the reviews on washing machines decided to buy Samsung, but after reading about bad customer service.
Will have to rethink this decision.
Buy a Bosch, or anything else, just not a Samdung
I’ve had nothing but good service from Samsung. 7 year old washing machine fixed twice free of charge . No extended warranty or care plan . I’m not even a fanboy . I’ve got a Apple phone & computer , Sony Tv
7 years old and only needed to be repaired twice. Wow!
I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.
Hi Lewis, there is currently a delay in the shipment of your promotional gift. However, you will receive an SMS from Australia Post to your registered mobile number with delivery tracking details once your promotional gift is dispatched.
I appreciate your reply but why put this delay onto Australia Post. Samsung haven't even posted it yet to register. What a lousy excuse on your part. You and Samsung ought to be ashamed. I really expected better from Samsung.
Hi Lewis it's Tony Mc I just read your comments, I'm in the same boat with the s20ultra promotion, it is disgusting the lies we are being told,we might need to take a class action against Samsung.
Get an answer from our members and Samsung representatives
Other Appliance Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.