Great vacuum. Terrible battery and warranty policy
Vacuum works really well however buyers should be aware that despite the 2 year manufacturers warranty on the rest of the vacuum the battery only has a 1 year warranty. I purchased the extended warranty through the supplier so I thought I was covered for 4 years. Slightly after a year the battery died and I was told a new one would be around $370. When I called Samsung I was told that the expected battery life is between 1 and 2 years. Any product that needs a replacement part worth $370 every year or 2 is simply a terrible product in my opinion. I would love to hear more from Samsung regarding this issue as it means owning this vacuum is extremely expensive.
Purchased in April 2020 at Harvey Norman Retail Stores for $1,200.00.
Powerful but awful value for money and breaks down. A lot!
Purchased my VR20K9350WK/SA just over two years ago and hardly used it but we’ve just moved house and on paper it should be a perfect fit, big open spaces and easy transitions from carpet to tiles. In reality it was pretty rubbish. Whilst it’s powerful the mapping feature is practically useless so you can forget about using that feature to select a specific room to clean.
After using it for about 3 days in the new house it started to play up. Started going round in circles and then completely lost the plot. Going backwards at high speed and gi...
Purchased in December 2018 at Harvey Norman.
Bad value. Frequent breaking
1 year in: One of the two spring-suspension wheel's suspension gave way. Noticed it because it kept on getting stuck trying to climb a thin rug. Replaced under warranty.
The unit made a horrible noise when turned on, just after the 2 year warranty expired. Turns out, the gearbox for the rotating brush is house in plastic. As the gear spins, the plastic housing melts/breaks, which meant that one of the gears was spinning out of control, instead of in one place. Took it to service centre, and they charged me hundreds of doll...ars in service and parts. Now, about 3 years after the purchase, the battery is dead. the unit does not charge anymore. Now I will need to purchase another battery for hundreds of dollars. Performance: We use it on wooden floor and carpet. suction Seems ok.
Purchased in December 2017 at Harvey Norman for $2,000.00.
Would give 0 starts if I could
Misses vacuuming areas
Does not work on carpets
Mapping is useless, bangs around
Keeps getting stuck with its rear up on walls
Watch the battery drain while it continues looking for its dock
Battery does not last
Purchased at Harvey Norman.
Beware of the battery costs!
The vaccum cleaner is a great product, though very expensive. What you are not told is that the cost of the replacement battery is $399; it lasts about a year depending on usage.
Purchased in October 2018 at eBay for $800.00.
Samsung = Worst Robotic Vacuums Ever
Over the past 8 or so years, I have owned 4 Samsung robotic vacuum cleaners, including, most recently, this one. The first two just stopped sucking, the third just died and this one has motion sensor issues + a component in the wheel is broken (so it turns around in circles and thinks it is running into something when it isn't). I attempted to get assistance with Samsung but was ordered to obtain my proof of purchase from where I purchased the vacuum. JB Hifi do not have my proof of purchase so a vacuum I purchased just over 2 years ago for $2500 is now defunct and ready for the bin. Won't be wasting my money on any more Samsung vacuums and will be urging anyone that will listen not to opt for a Samsung robot vacuum
Purchased in February 2018.
Started out ok - all down hill from there!
This vacuum started out okay - only okay -
Mapping never seemed to work - bangs into chair legs, would work over the same area and miss other areas. Constantly doesnt make it back to the doc - spends more time looking for it than acutally vacuuming.
One of the wheels lost its spring - how that ever broke I do not know - No kids in the house so cannot blame them. Charger broke - paid $250 for a new battery - which is not covered under warranty - then whole machine just broke. Into the repair shop -
3 weeks later no answer they were waiting ...
Purchased in July 2019 at Harvey Norman for $1,249.00.
Unit works well - we have a tile floor, and its quite good for that. Having said that, we had not used our unit for some time as we used to have cleaners come in as well. Now, having to use it again to a change of circumstances due to COVID-19, the battery seems to have packed up? It says full charge on the dock, but when you turn it on, it only moves 1 cm away and dies?!
There's no warning on stuff like this that a. the battery will die, and b. on top of the $2k for the unit, the battery is going to cost you another $400 to replace - without even a techie looking at it..
Not value for money Samsung!
Purchased at JB Hi-Fi for $2,000.00.
Good Vac, Terrible Battery
After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!
As an update, after posting a couple of revew...s, I've heard from Samsung, who have agreed ot fix the unit free of charge. This has been done and the untit is back working again, so I'm very happy! I would encourage anyone that has issues with the battery to contact Samsung and get it resolvd for free.
Purchased in August 2018 at Harvey Norman for $1,999.00.
This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.
Purchased in December 2017 at Harvey Norman for $1,480.00.
Works well... when it works
I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.
Purchased in December 2017 at Harvey Norman for $1,200.00.
This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit
Overpriced and useless
This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.
Purchased in July 2018 at Harvey Norman for $1,448.00.
Terrible, and poor service
My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs
Purchased in June 2018 at Harvey Norman Retail Stores - Appliances for $1,500.00.
A little over rated
Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.
Purchased in March 2019 for $700.00.
Questions & Answers
My r9250 vacuum only cleans for a short time and then goes back to the homing station does the vacuum need to be programmed for this large area?
My 9250 has always worked fine until an update was pushed out. Ever since then all it does is go backwards and forwards 6 inches repeatedly until the battery runs down. We have turned the unit off for several hours, taken the battery out for several hours and nothing is working. We cannot find any way to factory reset the unit. Please advise...
My bot installed an update and now all it does is go backwards and forwards about 10 inches. Any ideas?
Get an answer from our members and Samsung representatives
|Category||Robot Vacuum Cleaners||Robot Vacuum Cleaners||Robot Vacuum Cleaners|
|Bin Capacity||0.7 L||0.7 L||0.7 L|
|Weight||4.9 kg||4.5 kg||4.8 kg|
|Features||Remote Control and Wi-Fi Connectivity||Remote Control||Remote Control and Wi-Fi Connectivity|
|Running Time||90 min||100 min|
|Charging Time||4 hours||4 hours||2.5 hours|
|Dimensions||135 x 378 x 362 mm||363 x 378 x 135 mm||135 x 378 x 362 mm|
|Manufacturer Warranty||2 year(s)||1 year(s)||2 year(s)|
|Release date||Sept 2015|
- MPN: VR2AK9000UG
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