The vaccum cleaner is a great product, though very expensive. What you are not told is that the cost of the replacement battery is $399; it lasts about a year depending on usage.

Over the past 8 or so years, I have owned 4 Samsung robotic vacuum cleaners, including, most recently, this one. The first two just stopped sucking, the third just died and this one has motion sensor issues + a component in the wheel is broken (so it turns around in circles and thinks it is running into something when it isn't). I attempted to get assistance with Samsung but was ordered to obtain my proof of purchase from where I purchased the vacuum. JB Hifi do not have my proof of purchase so a vacuum I purchased just over 2 years ago for $2500 is now defunct and ready for the bin. Won't be wasting my money on any more Samsung vacuums and will be urging anyone that will listen not to opt for a Samsung robot vacuum

Unit works well - we have a tile floor, and its quite good for that. Having said that, we had not used our unit for some time as we used to have cleaners come in as well. Now, having to use it again to a change of circumstances due to COVID-19, the battery seems to have packed up? It says full charge on the dock, but when you turn it on, it only moves 1 cm away and dies?!

There's no warning on stuff like this that a. the battery will die, and b. on top of the $2k for the unit, the battery is going to cost you another $400 to replace - without even a techie looking at it..

Not value for money Samsung!

This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.

I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.

This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit

This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.

My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs

Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.

I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.

Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.

It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas
Relatively good at navigating / mapping our home
Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).

Performance and customer service is unacceptable!! Purchase a Roomba... they at least work as promised and half the the price!! I bought one on Craigslist for $250 that lasted me 12 years!!! And... I bought a second one for my friend to try!! She's loving her Roomba... and I'm hating my Samsung Powerbot!!!