Good Vac, Terrible Battery
After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!
As an update, after posting a couple of revew...s, I've heard from Samsung, who have agreed ot fix the unit free of charge. This has been done and the untit is back working again, so I'm very happy! I would encourage anyone that has issues with the battery to contact Samsung and get it resolvd for free.
This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.
Works well... when it works
I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.
This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit
Overpriced and useless
This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.
Terrible, and poor service
My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs
A little over rated
Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.
Purchased in March 2019 for $700.00.
Prone to breaking down.
I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.
Purchased in December 2017 for $1,300.00.
Works ok but constantly breaks down
Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.
This is bad value for money
The machine does what it’s supposed to do, vacuum the floor but so do all vacuum cleaners! The User manual is designed for people who can extrapolate technical instructions because it doesn’t tell you much about Features and it’s very basic, it says things like “start button starts the Robovac, right button turns Robovac to the right” we all can understand the the basics but I’ve found that even when the machine doesn’t perform properly the error codes don’t show up and there’s quite a few in the manual but they never show up on the machine. I ...had to send this machine for repair after only 5 months of ownership. The robovac cleans my room then indicates it’s finished but continues to go around and around until the battery is flat or Until i turn it off manually. The vacuum seems to love the occasional power shot of suction against the skirting boards here and there, I don’t know what it’s thinking as many of the corners in the rooms have now accrued little piles of dust and the extra boost of suction is supposed to detect those extra piles of dust so my corners are left untouched and the extra suction against the skirting boards is a waste of time. When we purchased the unit we were told it will automatically adjust suction depending on the type of surface it is cleaning, eg hard surface = low suction and for carpet = high suction , well it doesn’t do that either. For a machine that we paid $1299 AUD it’s really upsetting and that was after a heavy discount, the unit was, supposedly, retailing at $1999 AUD. Sadly I wouldn’t recommend this to anyone. The Samsung app is no better either, it also assumes you’re a master of software. It was extremely difficult to make the robovac map my home with, a feature that influenced me to buy it. The app is unforgiving and should I want to start afresh it’s very difficult to delete the settings and start again but there is no clear cut way to delete and start again, the instructions for the app are clumsy and certainly insufficient. As for customer service they’re quick to respond but the information they give also assumes that you’re the genius who knows all the solutions , their instructions to resolve an issue weren’t the best, their solutions were simply cut and paste from a manual they have. When I rang to have it sent away for repair The lovely lady gave me an address to a service centre near me but very sadly this was the only good experience I had with owning this unit! And if you think those lovely responses from Samsung about them sending a private email chat mean that something will be done about your problem, then think again as I never heard a thing back. Thank you!
Batteries die and are HUNDREDS of dollars to replace (WARNING)
I would NOT buy ANY samsung Powerbot. I purchased the top of the line 2 1/2 years ago for my wife. Now the battery is dead and it will cost me 235 dollars to replace. That is 1/3 the cost of over 800 dollars we paid for the entire vacuum. In two to three years Samsung no longer provides parts and was directed to a third party to get the battery. This is a TERRIBLE way to service a product nearing 1000 dollars which is not cheap (we paid 850) at the time. It worked well, but often gets stuck under things and you come home to a chirping fo...r help, robot. (i guess thats why the battery dies!!!!!) I am NOT the type to moan and groan about everything that does not go my way, and hate those types of people but this battery situation sent me over the edge. DO NOT BUY from this manufacturer!!!!!!
Purchased in December 2017 at samsung for $850.00.
- Powerbot VR9000 (SR20H9050U)
- Verified purchase
Powerful suction, better than others
It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas
Relatively good at navigating / mapping our home
Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).
Wheel motor melted !!
I had the Samsung Powerbot 9300 for about 8 weeks and it was working OK. The mapping feature is useless. It doesn't map properly, but the cleaning was pretty good - good suction. After about 8 weeks of use the vacuum cleaner suddenly started doing odd things like stopping after a few minutes on a scheduled clean, missing heaps of areas, unable to navigate the rise between my floorboard areas and carpeted areas (which it had previously done without a problem) and going around in circles then stopping in the middle of the floor and not returni...ng to base to recharge. I tried everything to reset the Powerbot but nothing worked. I turned it over to see if there was maybe something stuck in a wheel and one of the wheel motors had melted! Touching it when I turned the cleaner over burnt my fingers - it was boiling hot! For no apparent reason the motor just melted which on carpeted floors I would imagine is a high fire risk! I've returned the cleaner to Harvey Norman where I purchased it and it's gone to Samsung's authorised repairer. They're saying they think I've used the cleaner "as a skateboard" (i.e. standing on it) or that it's been dropped, fallen down stairs etc. None of these things have happened. The unit was scheduled to clean every day and I let it do its thing. Nothing has changed in my house, no new furniture, no stairs suddenly built etc. Nothing! I've had an iRobot Roomba for years without any issues until I replaced the carpet in the house and the Roomba didn't like brown carpet so I bought the Samsung. Big mistake. This unit isn't worth the money I spent on it and two weeks after returning it for assessment I am still no closer to having it replaced or my money refunded as this little cleaner is, in my opinion, a fire risk if the wheel motor melts during normal use. Note: the Powerbot was cleaned regularly, wheels checked, wiped with a soft dry cloth etc - everything the User Manual tells you to do to care for it, I did. Don't waste your money on the Samsung Powerbot. It's overpriced and my one has proved very dangerous. I'm lucky my house didn't catch fire as I'm not always home when it does a scheduled clean. This time I was and thank goodness I turned it over or the melting wheel motor could have caused way bigger problems than a dead vacuum cleaner!
Overall, Good as an automated vacuum, but questionable reliability (of our unit)
I've had this unit for just over 18 months now, so I feel that I have had enough experience to provide an informed review.
General use - In general, it manages to navigate its way around your home and do its job without too much fuss and without requiring to much intervention, which is good. When on full auto, I have noticed that it does randomly miss some areas of our home. I am unsure why this occurs, but we just manually send it back to the area to clean. One of my pet hates is that it sometimes gets lost when returning to the base statio...
Performance and customer service is unacceptable!! Purchase a Roomba... they at least work as promised and half the the price!! I bought one on Craigslist for $250 that lasted me 12 years!!! And... I bought a second one for my friend to try!! She's loving her Roomba... and I'm hating my Samsung Powerbot!!!
- Powerbot VR9200 (SR20J9250U)
- Verified purchase
Fabulous vacuuming power, terrible software interface
I bought the Powerbot 9200 because I have shoulder problems, and using a manual vacuum cleaner is very painful. I chose this model because it was highly rated by Choice for its vacuuming power on carpets and rugs as well as hard floors, and couldn't be more satisfied with its vacuuming power. It cleans my carpets better than my old Miele Cat and Dog vacuum, which was a very good vacuum, and is particularly good at getting rid of all traces of animal hair. It also copes well with moving from the floor to the thick rug, rarely gets stuck, and ...has a wide vacuuming "mouth" at the front. Even when the floors look clean, if I run the Powerbot again, it always picks up more dust and debris in its vacuum chamber, so I know it's a powerful vacuum. This does also mean that if your floors are very dirty, the vacuum chamber fills up quite quickly and needs emptying, but once your house is clean, as long as you run the vacuum regularly, this isn't an issue. The main downside of this vacuum is that the software that runs the vacuum is TERRIBLE. The app crashes frequently, the vacuum loses connection with the internet regularly, it's not easy to reconnect, and really all you can do with the app is make the vacuum stop and start, which you might as well just use the remote to do. The documentation that comes with the vacuum is poor, but seems to suggest that some models should be able to show you a map of the rooms, and perhaps even direct it to certain rooms, but I've never been able to work out how to do this. The vacuum sometimes only cleans a portion of my house and then thinks it's finished, and the only way I can get it do other rums is to run it again, and hope that next time it covers the areas it missed previously, and block off the areas it's done before. This solution works, but it means that you can't just run the vacuum without supervision and come home to a very clean house, it needs some supervision, and might end up cleaning some areas more than once, to get the whole place vacuumed. Overall, I still love this vacuum, because it is such a powerful vacuum, and when it actually does its job properly, it's brilliant, 5 stars for cleaning. It's transformed my life, in not needing to do manual vacuuming. However, it does have its frustrations in using it, which means the overall cleaning experience can only be rated as four stars.
God help you if you un into Samsung repair service
I purchased the Samsung 9250 PowerBot in Sept 2017 to add to my smart home controlled by Smartthings. In April 2018 the machine stop working and took it to Samsung’s nominated repair centre. The machine spent 2 months there and after chasing it up every second day Samsung finally agreed to refund my money back. They promised they will send me a form to complete within the day, after 3 days I had to escalate the issue as no form was sent. Got finally the form 4 days later, filled out straight away and send it back. They told me the refund will b...e 14 days after collecting my old unit, I wrote on the form very clearly the unit was ready for pick up from their Service people. 2 weeks later I checked and the unit was still not picked, screamed at Samsung Customer Service and they arranged pick up next day. I was still told I had to wait 14 days feom that date even though they stuffed up. It is today 15 business days since they picked up and still no money back. Case has been referred to NSW Fair Trading. Stay away from Samsung!!!
- Powerbot VR9000 (SR20H9050U)
- Verified purchase
I’m a new mum with lots of new things to do at home, I have no time for vacuum cleaning but this little gorgeous helps me every single day, it’s an expensive model in the Market but it’s a good value for money when you get the fantastic result, highly recommended
Excellent suction, horrible software
The good: terrific suction. As good as my conventional vaccum.
The bad: the software is horrible. If it gets stuck, there is no resume option. It can only go to auto clean mode and cannot continue on area clean mode. It also fails to find its way back to the charger if it gets stuck somewhere. The app is also horrible. Very frequently it shows the vacuum as being disconnected and just won't connect again.
This vaccine is a great to do area with no furniture as it gets stuck on everything and seems to not sense hitting walls mine has been repaired twice now in two years I dont think they are worth spending that much money on, I wouldnt buy this product again
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Questions & Answers
Has anyone figured out how to find the mac address for your robot so you can use mac filtering on you router? I have done the setup through smartthings app, turned my mac filtering off and the vacuum always says offline. I sometimes get notifications on my phone when it finishes the auto cleaning. But as far as mapping my home so I can tell it to go vacuum the kitchen i cant because it's always offline.
Hi, if you are experiencing troubles with your POWERbot, it would be best for you to reach out to our Customer Care department on 1300 362 603 for further assistance.
I've had a Powerbot 9250 since Nov 2016, has not had a lot of use, but despite that has been serviced twice in that time for 2 different faults. Now it is throwing C03 errors and the right drive wheel does indeed seem stiff compared to the left. But no blockage, nothing to clear. Probably a seized motor. Now the product is outside the nominal 2 year warranty. My question is: given its troubled history and how common the drive wheel fault is, will Samsung repair this product free of charge?
The C 03 error code indicates that there is foreign matter caught in the right Driving wheel. It is recommended for you to turn off the emergency switch and remove the foreign matter from the driving wheel.
For more info (page 30) > http://downloadcenter.samsung.com/content/UM/201507/20150720104101652/00._DJ68-00732B.pdf
Yes, I did read the manual, and did follow the instructions.
As stated previously: No blockage, nothing to clear.
If you are continuing to experience troubles with your POWERbot, it would be best for you to visit your nearest authorised service centre for further assistance.
Locate your nearest authorised service centre:
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