Beware of the battery costs!
The vaccum cleaner is a great product, though very expensive. What you are not told is that the cost of the replacement battery is $399; it lasts about a year depending on usage.
Samsung = Worst Robotic Vacuums Ever
Over the past 8 or so years, I have owned 4 Samsung robotic vacuum cleaners, including, most recently, this one. The first two just stopped sucking, the third just died and this one has motion sensor issues + a component in the wheel is broken (so it turns around in circles and thinks it is running into something when it isn't). I attempted to get assistance with Samsung but was ordered to obtain my proof of purchase from where I purchased the vacuum. JB Hifi do not have my proof of purchase so a vacuum I purchased just over 2 years ago for $2500 is now defunct and ready for the bin. Won't be wasting my money on any more Samsung vacuums and will be urging anyone that will listen not to opt for a Samsung robot vacuum
Purchased in February 2018.
Started out ok - all down hill from there!
This vacuum started out okay - only okay -
Mapping never seemed to work - bangs into chair legs, would work over the same area and miss other areas. Constantly doesnt make it back to the doc - spends more time looking for it than acutally vacuuming.
One of the wheels lost its spring - how that ever broke I do not know - No kids in the house so cannot blame them. Charger broke - paid $250 for a new battery - which is not covered under warranty - then whole machine just broke. Into the repair shop -
3 weeks later no answer they were waiting ...
Unit works well - we have a tile floor, and its quite good for that. Having said that, we had not used our unit for some time as we used to have cleaners come in as well. Now, having to use it again to a change of circumstances due to COVID-19, the battery seems to have packed up? It says full charge on the dock, but when you turn it on, it only moves 1 cm away and dies?!
There's no warning on stuff like this that a. the battery will die, and b. on top of the $2k for the unit, the battery is going to cost you another $400 to replace - without even a techie looking at it..
Not value for money Samsung!
Good Vac, Terrible Battery
After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!
As an update, after posting a couple of revew...s, I've heard from Samsung, who have agreed ot fix the unit free of charge. This has been done and the untit is back working again, so I'm very happy! I would encourage anyone that has issues with the battery to contact Samsung and get it resolvd for free.
This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.
Works well... when it works
I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.
This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit
Overpriced and useless
This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.
Terrible, and poor service
My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs
A little over rated
Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.
Purchased in March 2019 for A$700.00.
Prone to breaking down.
I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.
Purchased in December 2017 for A$1,300.00.
Works ok but constantly breaks down
Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.
This is bad value for money
The machine does what it’s supposed to do, vacuum the floor but so do all vacuum cleaners! The User manual is designed for people who can extrapolate technical instructions because it doesn’t tell you much about Features and it’s very basic, it says things like “start button starts the Robovac, right button turns Robovac to the right” we all can understand the the basics but I’ve found that even when the machine doesn’t perform properly the error codes don’t show up and there’s quite a few in the manual but they never show up on the machine. I ...had to send this machine for repair after only 5 months of ownership. The robovac cleans my room then indicates it’s finished but continues to go around and around until the battery is flat or Until i turn it off manually. The vacuum seems to love the occasional power shot of suction against the skirting boards here and there, I don’t know what it’s thinking as many of the corners in the rooms have now accrued little piles of dust and the extra boost of suction is supposed to detect those extra piles of dust so my corners are left untouched and the extra suction against the skirting boards is a waste of time. When we purchased the unit we were told it will automatically adjust suction depending on the type of surface it is cleaning, eg hard surface = low suction and for carpet = high suction , well it doesn’t do that either. For a machine that we paid $1299 AUD it’s really upsetting and that was after a heavy discount, the unit was, supposedly, retailing at $1999 AUD. Sadly I wouldn’t recommend this to anyone. The Samsung app is no better either, it also assumes you’re a master of software. It was extremely difficult to make the robovac map my home with, a feature that influenced me to buy it. The app is unforgiving and should I want to start afresh it’s very difficult to delete the settings and start again but there is no clear cut way to delete and start again, the instructions for the app are clumsy and certainly insufficient. As for customer service they’re quick to respond but the information they give also assumes that you’re the genius who knows all the solutions , their instructions to resolve an issue weren’t the best, their solutions were simply cut and paste from a manual they have. When I rang to have it sent away for repair The lovely lady gave me an address to a service centre near me but very sadly this was the only good experience I had with owning this unit! And if you think those lovely responses from Samsung about them sending a private email chat mean that something will be done about your problem, then think again as I never heard a thing back. Thank you!
Batteries die and are HUNDREDS of dollars to replace (WARNING)
I would NOT buy ANY samsung Powerbot. I purchased the top of the line 2 1/2 years ago for my wife. Now the battery is dead and it will cost me 235 dollars to replace. That is 1/3 the cost of over 800 dollars we paid for the entire vacuum. In two to three years Samsung no longer provides parts and was directed to a third party to get the battery. This is a TERRIBLE way to service a product nearing 1000 dollars which is not cheap (we paid 850) at the time. It worked well, but often gets stuck under things and you come home to a chirping fo...r help, robot. (i guess thats why the battery dies!!!!!) I am NOT the type to moan and groan about everything that does not go my way, and hate those types of people but this battery situation sent me over the edge. DO NOT BUY from this manufacturer!!!!!!
Purchased in December 2017 at samsung for A$850.00.
- Powerbot VR9000 (SR20H9050U)
- Verified purchase
Powerful suction, better than others
It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas
Relatively good at navigating / mapping our home
Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).
Wheel motor melted !!
I had the Samsung Powerbot 9300 for about 8 weeks and it was working OK. The mapping feature is useless. It doesn't map properly, but the cleaning was pretty good - good suction. After about 8 weeks of use the vacuum cleaner suddenly started doing odd things like stopping after a few minutes on a scheduled clean, missing heaps of areas, unable to navigate the rise between my floorboard areas and carpeted areas (which it had previously done without a problem) and going around in circles then stopping in the middle of the floor and not returni...ng to base to recharge. I tried everything to reset the Powerbot but nothing worked. I turned it over to see if there was maybe something stuck in a wheel and one of the wheel motors had melted! Touching it when I turned the cleaner over burnt my fingers - it was boiling hot! For no apparent reason the motor just melted which on carpeted floors I would imagine is a high fire risk! I've returned the cleaner to Harvey Norman where I purchased it and it's gone to Samsung's authorised repairer. They're saying they think I've used the cleaner "as a skateboard" (i.e. standing on it) or that it's been dropped, fallen down stairs etc. None of these things have happened. The unit was scheduled to clean every day and I let it do its thing. Nothing has changed in my house, no new furniture, no stairs suddenly built etc. Nothing! I've had an iRobot Roomba for years without any issues until I replaced the carpet in the house and the Roomba didn't like brown carpet so I bought the Samsung. Big mistake. This unit isn't worth the money I spent on it and two weeks after returning it for assessment I am still no closer to having it replaced or my money refunded as this little cleaner is, in my opinion, a fire risk if the wheel motor melts during normal use. Note: the Powerbot was cleaned regularly, wheels checked, wiped with a soft dry cloth etc - everything the User Manual tells you to do to care for it, I did. Don't waste your money on the Samsung Powerbot. It's overpriced and my one has proved very dangerous. I'm lucky my house didn't catch fire as I'm not always home when it does a scheduled clean. This time I was and thank goodness I turned it over or the melting wheel motor could have caused way bigger problems than a dead vacuum cleaner!
Overall, Good as an automated vacuum, but questionable reliability (of our unit)
I've had this unit for just over 18 months now, so I feel that I have had enough experience to provide an informed review.
General use - In general, it manages to navigate its way around your home and do its job without too much fuss and without requiring to much intervention, which is good. When on full auto, I have noticed that it does randomly miss some areas of our home. I am unsure why this occurs, but we just manually send it back to the area to clean. One of my pet hates is that it sometimes gets lost when returning to the base statio...
Performance and customer service is unacceptable!! Purchase a Roomba... they at least work as promised and half the the price!! I bought one on Craigslist for $250 that lasted me 12 years!!! And... I bought a second one for my friend to try!! She's loving her Roomba... and I'm hating my Samsung Powerbot!!!
- Powerbot VR9200 (SR20J9250U)
- Verified purchase
Fabulous vacuuming power, terrible software interface
I bought the Powerbot 9200 because I have shoulder problems, and using a manual vacuum cleaner is very painful. I chose this model because it was highly rated by Choice for its vacuuming power on carpets and rugs as well as hard floors, and couldn't be more satisfied with its vacuuming power. It cleans my carpets better than my old Miele Cat and Dog vacuum, which was a very good vacuum, and is particularly good at getting rid of all traces of animal hair. It also copes well with moving from the floor to the thick rug, rarely gets stuck, and ...has a wide vacuuming "mouth" at the front. Even when the floors look clean, if I run the Powerbot again, it always picks up more dust and debris in its vacuum chamber, so I know it's a powerful vacuum. This does also mean that if your floors are very dirty, the vacuum chamber fills up quite quickly and needs emptying, but once your house is clean, as long as you run the vacuum regularly, this isn't an issue. The main downside of this vacuum is that the software that runs the vacuum is TERRIBLE. The app crashes frequently, the vacuum loses connection with the internet regularly, it's not easy to reconnect, and really all you can do with the app is make the vacuum stop and start, which you might as well just use the remote to do. The documentation that comes with the vacuum is poor, but seems to suggest that some models should be able to show you a map of the rooms, and perhaps even direct it to certain rooms, but I've never been able to work out how to do this. The vacuum sometimes only cleans a portion of my house and then thinks it's finished, and the only way I can get it do other rums is to run it again, and hope that next time it covers the areas it missed previously, and block off the areas it's done before. This solution works, but it means that you can't just run the vacuum without supervision and come home to a very clean house, it needs some supervision, and might end up cleaning some areas more than once, to get the whole place vacuumed. Overall, I still love this vacuum, because it is such a powerful vacuum, and when it actually does its job properly, it's brilliant, 5 stars for cleaning. It's transformed my life, in not needing to do manual vacuuming. However, it does have its frustrations in using it, which means the overall cleaning experience can only be rated as four stars.
Questions & Answers
I have a 9350. Got a new battery for it and now the display only shows 9000 on the screen. It does nothing else? I have tried another battery I have and it will display an 8900. ANy ideas? Some trick to make the new battery be recognized?
Hey John. You may have to reconnect your POWERbot to your device via SmartThings. Are you able to disconnect your POWERbot and reconnect to see if this resolves?
No. It doesn't do a countdown or anything just shows 9000 and doesn't allow any input except when you hold down the home button on the remote. Can't put it in AP mode and it no longer shows as being connected to Smartthings.
If your POWERbot is unable to operate at all, would you be able to follow the troubleshooting tips in the link below, John?
User Manual > page 25 - 26
If you continue to experience difficulties with this, we recommend for you to head to one of our authorised service centres so this can be looked into.
You can find your nearest store via the link below:
my vacuum motor continues to run while charging. I have to unplug it from the control board to charge and then plug the fan back into the control board after it is charged. then the vacuum works until next charging cycle. i haveto do it all again. i replaced the control board. still have same issue. please help.
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this. You can contact us via Product Reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Hi Bryon, would you be able to let us know whether your unit is automatically docking at the station or do you manually charge the vacuum?
We also recommend for you to check that your unit has been cleaned and maintained to see if this helps. To do so:
User Manual > page 20 - 21
My samsung powerbot 9350, bumped into the dog's water dish and ended up sucking up a little bit of water. Now it doesn't work. When I place it into the charging dock and push the forward arrow, the green battery light briefly lights up, but that is it. It won't charge. Does anyone have any suggestions?
I’m sorry to hear about this Wendy, from the information provided it sounds like to would be best to have your unit assessed at an authorised Samsung Service centre. However, please not that charges may apply if the issue isn’t caused by a manufacturing fault.
You can follow the link below to locate your local authorised service centre.
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