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Samsung Powerbot 9000 Series
VR9000 (SR20H9050U), VR9300 (SR20K9350WK), VR9200 (SR20J9250U)Powerful but awful value for money and breaks down. A lot!
Purchased my VR20K9350WK/SA just over two years ago and hardly used it but we’ve just moved house and on paper it should be a perfect fit, big open spaces and easy transitions from carpet to tiles. In reality it was pretty rubbish. Whilst it’s powerful the mapping feature is practically useless so you can forget about using that feature to select a specific room to clean.
After using it for about 3 days in the new house it started to play up. Started going round in circles and then completely lost the plot. Going backwards at high speed and gi...
Purchased in December 2018 at Harvey Norman.
Chrisssss
- 4 reviews
- 3 likes
Bad value. Frequent breaking
Frequent breaking:
1 year in: One of the two spring-suspension wheel's suspension gave way. Noticed it because it kept on getting stuck trying to climb a thin rug. Replaced under warranty.
The unit made a horrible noise when turned on, just after the 2 year warranty expired. Turns out, the gearbox for the rotating brush is house in plastic. As the gear spins, the plastic housing melts/breaks, which meant that one of the gears was spinning out of control, instead of in one place. Took it to service centre, and they charged me hundreds of doll...
Read morears in service and parts. Now, about 3 years after the purchase, the battery is dead. the unit does not charge anymore. Now I will need to purchase another battery for hundreds of dollars. Performance: We use it on wooden floor and carpet. suction Seems ok.Purchased in December 2017 at Harvey Norman for $2,000.00.
Highly overrated
Would give 0 starts if I could
Misses vacuuming areas
Does not work on carpets
Mapping is useless, bangs around
Keeps getting stuck with its rear up on walls
Watch the battery drain while it continues looking for its dock
Battery does not last
Purchased at Harvey Norman.
Find out how Samsung Powerbot 9000 Series compares to other Robot Vacuum Cleaners
Know better, choose better.
SandrineRichmond-Tweed, NSW
Beware of the battery costs!
The vaccum cleaner is a great product, though very expensive. What you are not told is that the cost of the replacement battery is $399; it lasts about a year depending on usage.
Purchased in October 2018 at eBay for $800.00.
1 comment
Sarah PBrisbane
- 2 reviews
- 1 like
Samsung = Worst Robotic Vacuums Ever
Over the past 8 or so years, I have owned 4 Samsung robotic vacuum cleaners, including, most recently, this one. The first two just stopped sucking, the third just died and this one has motion sensor issues + a component in the wheel is broken (so it turns around in circles and thinks it is running into something when it isn't). I attempted to get assistance with Samsung but was ordered to obtain my proof of purchase from where I purchased the vacuum. JB Hifi do not have my proof of purchase so a vacuum I purchased just over 2 years ago for $2500 is now defunct and ready for the bin. Won't be wasting my money on any more Samsung vacuums and will be urging anyone that will listen not to opt for a Samsung robot vacuum
Purchased in February 2018.
1 comment
KathSamsung
We are sorry of the negative experience you've had with us so far, Sarah. In order for Samsung to look into what remedies we can provide, we do need a copy of your proof of purchase.
If you do not ha...
Read moreve this, you are welcome to reach out to your nearest authorised service centre to enquire of possible repairs - charges may apply. We can provide to their details if you can confirm your post code!QlanderNorth Queensland, QLD
- 2 reviews
- 2 likes
Started out ok - all down hill from there!
This vacuum started out okay - only okay -
Mapping never seemed to work - bangs into chair legs, would work over the same area and miss other areas. Constantly doesnt make it back to the doc - spends more time looking for it than acutally vacuuming.
One of the wheels lost its spring - how that ever broke I do not know - No kids in the house so cannot blame them. Charger broke - paid $250 for a new battery - which is not covered under warranty - then whole machine just broke. Into the repair shop -
3 weeks later no answer they were waiting ...
Purchased in July 2019 at Harvey Norman for $1,249.00.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this if you're still having issues with your Refriger...
Read moreator. You can contact us via Product Reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaBattery issue?!
Unit works well - we have a tile floor, and its quite good for that. Having said that, we had not used our unit for some time as we used to have cleaners come in as well. Now, having to use it again to a change of circumstances due to COVID-19, the battery seems to have packed up? It says full charge on the dock, but when you turn it on, it only moves 1 cm away and dies?!
There's no warning on stuff like this that a. the battery will die, and b. on top of the $2k for the unit, the battery is going to cost you another $400 to replace - without even a techie looking at it..
Not value for money Samsung!
Purchased at JB Hi-Fi for $2,000.00.
5 comments
KathSamsung
That certainly does not sound right, Ian. From what you have described, it may be best to send your device in for an assessment by our technicians. You are able to send this in via post and to organis...
Read moree this, please follow the link below: https://cybersvc2.samsungcsportal.com:90/samsungcare/au/indexHi Kath, thanks for acknowledging the problem. Is this a free service? can i bring it in to a store instead?
KathSamsung
Hi Ian. Samsung Electronics Australia’s first priority is the health and safety of its employees and customers. The company continues to adapt its business operations to navigate the evolving implicat...
Read moreions of COVID-19 and will temporarily close a number of its retail locations. Our Experience Stores located at George Street, and Sydney Olympic Park, Sydney, Melbourne Central and Highpoint Shopping Centre, are still open but at reduced operating hours and take walk-in appointments only.Craig W.Perth, WA
Good Vac, Terrible Battery
After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!
As an update, after posting a couple of revew...
Read mores, I've heard from Samsung, who have agreed ot fix the unit free of charge. This has been done and the untit is back working again, so I'm very happy! I would encourage anyone that has issues with the battery to contact Samsung and get it resolvd for free.Purchased in August 2018 at Harvey Norman for $1,999.00.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this. Our best point of contact is to send us a PM on...
Read more Facebook with a copy of this review with more information. You can follow the link below to be redirected to our inbox.Steffi83South East Queensland, QLD
- 3 reviews
Outstanding clean
This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.
Purchased in December 2017 at Harvey Norman for $1,480.00.
Find out how Samsung Powerbot 9000 Series compares to other Robot Vacuum Cleaners
Know better, choose better.
Marian R.Murrumbidgee Region, NSW
Works well... when it works
I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.
Purchased in December 2017 at Harvey Norman for $1,200.00.
1 comment
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi...
Read moreth a copy of this review and some more information. > m.me/SamsungAustraliaQuinnyVictoria
- 3 reviews
- 1 like
Samsung CycloneForce
This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit
CarolineMetropolitan Adelaide, SA
- 3 reviews
- 1 like
Overpriced and useless
This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.
Purchased in July 2018 at Harvey Norman for $1,448.00.
1 comment
AdaSamsung
Hi Caroline, we're sorry to hear you have been experiencing troubles with your POWERbot. Would you be able to send us your contact details and reference number to the link below so we can look into th...
Read moreis? Please ensure to copy and paste your product review in a private message to us.anne castleMid North Coast, NSW
- 4 reviews
- 1 like
Terrible, and poor service
My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs
Purchased in June 2018 at Harvey Norman Retail Stores - Appliances for $1,500.00.
1 comment
AdaSamsung
We're sorry to hear this, Anne. We have noticed that you have reached out to us recently via Facebook in regard to this. Just to let you know, we have sent a message to your Inbox. We recommend for you to keep an eye out for this.
Jo
Samsung AU
David O.Greater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
A little over rated
Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.
Purchased in March 2019 for $700.00.
1 comment
Samsung AUSamsung
Thank you for leaving your feedback, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you would like us to investigate this further, pl...
Read moreease feel free to contact us via the below link: https://www.facebook.com/SamsungAustralia/HqdavidGreater Melbourne (Outer), VIC
Prone to breaking down.
I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.
Purchased in December 2017 for $1,300.00.
1 comment
Samsung AUSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o...
Read moren Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaFind out how Samsung Powerbot 9000 Series compares to other Robot Vacuum Cleaners
Know better, choose better.
Jules PGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Works ok but constantly breaks down
Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.
Purchased in December 2016 at Bing Lee Online store for $1,399.00.
1 comment
Samsung AUSamsung
Hi Jules, we are very sorry to hear about your experience with us. We've sent you a PM requesting more information. When its most convenient for you can you please send that through?
...
Read moreYou can also reach out via Facebook- please ensure to copy and paste your product review in a private message to us. > m.me/SamsungAustralia Lisa Samsung AUTonySydney, NSW
This is bad value for money
The machine does what it’s supposed to do, vacuum the floor but so do all vacuum cleaners! The User manual is designed for people who can extrapolate technical instructions because it doesn’t tell you much about Features and it’s very basic, it says things like “start button starts the Robovac, right button turns Robovac to the right” we all can understand the the basics but I’ve found that even when the machine doesn’t perform properly the error codes don’t show up and there’s quite a few in the manual but they never show up on the machine. I ...
Read morehad to send this machine for repair after only 5 months of ownership. The robovac cleans my room then indicates it’s finished but continues to go around and around until the battery is flat or Until i turn it off manually. The vacuum seems to love the occasional power shot of suction against the skirting boards here and there, I don’t know what it’s thinking as many of the corners in the rooms have now accrued little piles of dust and the extra boost of suction is supposed to detect those extra piles of dust so my corners are left untouched and the extra suction against the skirting boards is a waste of time. When we purchased the unit we were told it will automatically adjust suction depending on the type of surface it is cleaning, eg hard surface = low suction and for carpet = high suction , well it doesn’t do that either. For a machine that we paid $1299 AUD it’s really upsetting and that was after a heavy discount, the unit was, supposedly, retailing at $1999 AUD. Sadly I wouldn’t recommend this to anyone. The Samsung app is no better either, it also assumes you’re a master of software. It was extremely difficult to make the robovac map my home with, a feature that influenced me to buy it. The app is unforgiving and should I want to start afresh it’s very difficult to delete the settings and start again but there is no clear cut way to delete and start again, the instructions for the app are clumsy and certainly insufficient. As for customer service they’re quick to respond but the information they give also assumes that you’re the genius who knows all the solutions , their instructions to resolve an issue weren’t the best, their solutions were simply cut and paste from a manual they have. When I rang to have it sent away for repair The lovely lady gave me an address to a service centre near me but very sadly this was the only good experience I had with owning this unit! And if you think those lovely responses from Samsung about them sending a private email chat mean that something will be done about your problem, then think again as I never heard a thing back. Thank you!Purchased in October 2018 at Harvey Norman Retail Stores - Electronics for $1,299.00.
1 comment
Samsung AUSamsung
Hi Tony, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?
Lisa
Samsung Australia
Batteries die and are HUNDREDS of dollars to replace (WARNING)
I would NOT buy ANY samsung Powerbot. I purchased the top of the line 2 1/2 years ago for my wife. Now the battery is dead and it will cost me 235 dollars to replace. That is 1/3 the cost of over 800 dollars we paid for the entire vacuum. In two to three years Samsung no longer provides parts and was directed to a third party to get the battery. This is a TERRIBLE way to service a product nearing 1000 dollars which is not cheap (we paid 850) at the time. It worked well, but often gets stuck under things and you come home to a chirping fo...
Read morer help, robot. (i guess thats why the battery dies!!!!!) I am NOT the type to moan and groan about everything that does not go my way, and hate those types of people but this battery situation sent me over the edge. DO NOT BUY from this manufacturer!!!!!!Purchased in December 2017 at samsung for $850.00.
1 comment
Samsung AUSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi...
Read moreth a copy of this review and some more information. > m.me/SamsungAustraliaTrure RacingSouth East Queensland, QLD
- 6 reviews
- 2 likes
- Powerbot VR9000 (SR20H9050U)
- Verified purchase
Powerful suction, better than others
It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas
Relatively good at navigating / mapping our home
Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).
nothappyJan04MELBOURNE
- 51 reviews
- 37 likes
Wheel motor melted !!
I had the Samsung Powerbot 9300 for about 8 weeks and it was working OK. The mapping feature is useless. It doesn't map properly, but the cleaning was pretty good - good suction. After about 8 weeks of use the vacuum cleaner suddenly started doing odd things like stopping after a few minutes on a scheduled clean, missing heaps of areas, unable to navigate the rise between my floorboard areas and carpeted areas (which it had previously done without a problem) and going around in circles then stopping in the middle of the floor and not returni...
Read moreng to base to recharge. I tried everything to reset the Powerbot but nothing worked. I turned it over to see if there was maybe something stuck in a wheel and one of the wheel motors had melted! Touching it when I turned the cleaner over burnt my fingers - it was boiling hot! For no apparent reason the motor just melted which on carpeted floors I would imagine is a high fire risk! I've returned the cleaner to Harvey Norman where I purchased it and it's gone to Samsung's authorised repairer. They're saying they think I've used the cleaner "as a skateboard" (i.e. standing on it) or that it's been dropped, fallen down stairs etc. None of these things have happened. The unit was scheduled to clean every day and I let it do its thing. Nothing has changed in my house, no new furniture, no stairs suddenly built etc. Nothing! I've had an iRobot Roomba for years without any issues until I replaced the carpet in the house and the Roomba didn't like brown carpet so I bought the Samsung. Big mistake. This unit isn't worth the money I spent on it and two weeks after returning it for assessment I am still no closer to having it replaced or my money refunded as this little cleaner is, in my opinion, a fire risk if the wheel motor melts during normal use. Note: the Powerbot was cleaned regularly, wheels checked, wiped with a soft dry cloth etc - everything the User Manual tells you to do to care for it, I did. Don't waste your money on the Samsung Powerbot. It's overpriced and my one has proved very dangerous. I'm lucky my house didn't catch fire as I'm not always home when it does a scheduled clean. This time I was and thank goodness I turned it over or the melting wheel motor could have caused way bigger problems than a dead vacuum cleaner!1 comment
Samsung AUSamsung
Customer safety is something we take seriously here at Samsung and I’d really like to look into this ASAP to get a better understanding of the situation and see what we can do to help! I’ve sent you a...
Read more private message requesting for further details. Please get back to us at your earliest convenience so we can get this sorted for you. We truly do apologise for the inconvenience this has caused. Sara Samsung AustraliaQuestions & Answers
Karenasked
Have powerbot 9000 series (SR20H905OU), making loud noise. I reset, but loud noise is still there. Samsung wants me to return to them, $250, to repair. No error messages. Any suggestions.
No answers
Frank D.asked
Hi all. I have a Samsung SR20J9250U. I can’t configure it with the Smart Home or Smart Things app on my iPhone XR. I get to the point where I connect to the device’s AP, but the software doesn’t progress past this. Please help.
No answers
John G.asked
I have a 9350. Got a new battery for it and now the display only shows 9000 on the screen. It does nothing else? I have tried another battery I have and it will display an 8900. ANy ideas? Some trick to make the new battery be recognized?
5 answers
KathSamsung
Hey John. You may have to reconnect your POWERbot to your device via SmartThings. Are you able to disconnect your POWERbot and reconnect to see if this resolves?
https://www.samsung.com/au/support/home-appliances/powerbot-wifi-faq/
Kath
Samsung AU
No. It doesn't do a countdown or anything just shows 9000 and doesn't allow any input except when you hold down the home button on the remote. Can't put it in AP mode and it no longer shows as being connected to Smartthings.
AdaSamsung
If your POWERbot is unable to operate at all, would you be able to follow the troubleshooting tips in the link below, John?
User Manual > page 25 - 26
https://www.samsung.com/au/support/model/VR20H9050UW/SA/
If you continue to experience difficulties with this, we recommend for you to head to one of our authorised service centres so this can be looked into.
You can find your nearest store via the link below:
https://www.samsung.com/au/support/service-centre/
Ada
Samsung AU
Details
Category | Robot Vacuum Cleaners | Robot Vacuum Cleaners | Robot Vacuum Cleaners |
---|---|---|---|
Price (RRP) | $1,999.00 | $729.00 | $1,799.00 |
Bin Capacity | 0.7 L | 0.7 L | 0.7 L |
HEPA Filter | No | No | |
Weight | 4.9 kg | 4.5 kg | 4.8 kg |
Features | Remote Control and Wi-Fi Connectivity | Remote Control | Remote Control and Wi-Fi Connectivity |
Running Time | 90 min | 100 min | |
Charging Time | 4 hours | 4 hours | 2.5 hours |
Dimensions | 135 x 378 x 362 mm | 363 x 378 x 135 mm | 135 x 378 x 362 mm |
Manufacturer Warranty | 2 year(s) | 1 year(s) | 2 year(s) |
Release date | Sept 2015 | ||
Manual | Download manual |
Visit official website
- MPN: VR2AK9000UG
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KathSamsung
We are always looking for ways to better our products and services, Sandrine. We appreciate sharing your feedback on this product and I will be sure to pass this on to the team.
If you have any quest...
Read moreions, please don't hesitate to send us a PM via the link below as it is our main point of contact.