Good Vac, Terrible Battery
After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!
As an update, after posting a couple of revew...s, I've heard from Samsung, who have agreed ot fix the unit free of charge. This has been done and the untit is back working again, so I'm very happy! I would encourage anyone that has issues with the battery to contact Samsung and get it resolvd for free.
Works well... when it works
I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.
Overpriced and useless
This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.
Prone to breaking down.
I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.
Purchased in December 2017 for $1,300.00.
Works ok but constantly breaks down
Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.
This is bad value for money
The machine does what it’s supposed to do, vacuum the floor but so do all vacuum cleaners! The User manual is designed for people who can extrapolate technical instructions because it doesn’t tell you much about Features and it’s very basic, it says things like “start button starts the Robovac, right button turns Robovac to the right” we all can understand the the basics but I’ve found that even when the machine doesn’t perform properly the error codes don’t show up and there’s quite a few in the manual but they never show up on the machine. I ...had to send this machine for repair after only 5 months of ownership. The robovac cleans my room then indicates it’s finished but continues to go around and around until the battery is flat or Until i turn it off manually. The vacuum seems to love the occasional power shot of suction against the skirting boards here and there, I don’t know what it’s thinking as many of the corners in the rooms have now accrued little piles of dust and the extra boost of suction is supposed to detect those extra piles of dust so my corners are left untouched and the extra suction against the skirting boards is a waste of time. When we purchased the unit we were told it will automatically adjust suction depending on the type of surface it is cleaning, eg hard surface = low suction and for carpet = high suction , well it doesn’t do that either. For a machine that we paid $1299 AUD it’s really upsetting and that was after a heavy discount, the unit was, supposedly, retailing at $1999 AUD. Sadly I wouldn’t recommend this to anyone. The Samsung app is no better either, it also assumes you’re a master of software. It was extremely difficult to make the robovac map my home with, a feature that influenced me to buy it. The app is unforgiving and should I want to start afresh it’s very difficult to delete the settings and start again but there is no clear cut way to delete and start again, the instructions for the app are clumsy and certainly insufficient. As for customer service they’re quick to respond but the information they give also assumes that you’re the genius who knows all the solutions , their instructions to resolve an issue weren’t the best, their solutions were simply cut and paste from a manual they have. When I rang to have it sent away for repair The lovely lady gave me an address to a service centre near me but very sadly this was the only good experience I had with owning this unit! And if you think those lovely responses from Samsung about them sending a private email chat mean that something will be done about your problem, then think again as I never heard a thing back. Thank you!
Wheel motor melted !!
I had the Samsung Powerbot 9300 for about 8 weeks and it was working OK. The mapping feature is useless. It doesn't map properly, but the cleaning was pretty good - good suction. After about 8 weeks of use the vacuum cleaner suddenly started doing odd things like stopping after a few minutes on a scheduled clean, missing heaps of areas, unable to navigate the rise between my floorboard areas and carpeted areas (which it had previously done without a problem) and going around in circles then stopping in the middle of the floor and not returni...ng to base to recharge. I tried everything to reset the Powerbot but nothing worked. I turned it over to see if there was maybe something stuck in a wheel and one of the wheel motors had melted! Touching it when I turned the cleaner over burnt my fingers - it was boiling hot! For no apparent reason the motor just melted which on carpeted floors I would imagine is a high fire risk! I've returned the cleaner to Harvey Norman where I purchased it and it's gone to Samsung's authorised repairer. They're saying they think I've used the cleaner "as a skateboard" (i.e. standing on it) or that it's been dropped, fallen down stairs etc. None of these things have happened. The unit was scheduled to clean every day and I let it do its thing. Nothing has changed in my house, no new furniture, no stairs suddenly built etc. Nothing! I've had an iRobot Roomba for years without any issues until I replaced the carpet in the house and the Roomba didn't like brown carpet so I bought the Samsung. Big mistake. This unit isn't worth the money I spent on it and two weeks after returning it for assessment I am still no closer to having it replaced or my money refunded as this little cleaner is, in my opinion, a fire risk if the wheel motor melts during normal use. Note: the Powerbot was cleaned regularly, wheels checked, wiped with a soft dry cloth etc - everything the User Manual tells you to do to care for it, I did. Don't waste your money on the Samsung Powerbot. It's overpriced and my one has proved very dangerous. I'm lucky my house didn't catch fire as I'm not always home when it does a scheduled clean. This time I was and thank goodness I turned it over or the melting wheel motor could have caused way bigger problems than a dead vacuum cleaner!
Overall, Good as an automated vacuum, but questionable reliability (of our unit)
I've had this unit for just over 18 months now, so I feel that I have had enough experience to provide an informed review.
General use - In general, it manages to navigate its way around your home and do its job without too much fuss and without requiring to much intervention, which is good. When on full auto, I have noticed that it does randomly miss some areas of our home. I am unsure why this occurs, but we just manually send it back to the area to clean. One of my pet hates is that it sometimes gets lost when returning to the base statio...
Excellent suction, horrible software
The good: terrific suction. As good as my conventional vaccum.
The bad: the software is horrible. If it gets stuck, there is no resume option. It can only go to auto clean mode and cannot continue on area clean mode. It also fails to find its way back to the charger if it gets stuck somewhere. The app is also horrible. Very frequently it shows the vacuum as being disconnected and just won't connect again.
- Verified purchase
It was good, till it stopped working
Was happy with it, however, it stopped working and had to take it to the service center. Never heard from the service center on whats going on and had to ask for a refund, must say that refund process was easy and swift.
Will look for something reliable and also with good service center. It wasn't good in the corners though, otherwise it was strong and had a good suction for carpets too.
Useless mapping facility
My wife borrowed a Robovac vacuum last year and was very impressed with how it worked. The only problem was that it was round and wouldn't go into corners very well. She said she would have one if it was square at the front.
So I looked on the internet and saw that the Samsung Powerbot seemed to fill the bill. I reluctantly forked out the $1,272.95 to Harvey Norman and bought her the top of the range model for Christmas.
You'd think that, having paid that much, we would have a machine that was relatively easy to use (like the Robovac) that ...
Great little helper.
This is a great robot that th can out on to do a quick vacuum. It is noisy though. It doesn't get into corners or along edges very well but great for big open areas. It likes to try and eat anything it comes in contact with so you need to make sure you pick up everything off the floor. It comes with a virtual wall which is great to block off areas. It senses is great as it has never fallen down the stairs. Has a spot clean use with a remote which is great at cleaning up spills.
Infrared sensors for 'cliff protection' will not allow the vac to operate properly on dark floors/ca
Wonderful robot if you have no dark floors or rugs with dark edges. Samsung Australia just confirmed this for me as I was about to buy the VR9300. I had to dig for this information as it is not displayed in a prominent position, e.g., on the product box. Such a pity! This issue may account for some of the vac's mapping confusion.
- Verified purchase
1 word - Brilliant!
I have 3 dogs (including a giant breed with a thick coat) that shed heavily (despite grooming regularly). They live inside. Unless I vacuumed daily, there were "tumbleweeds" of pet hair around the house. I was sick of always dragging the vacuum out. After much research I invested in the VR9300 PowerBot.
Whilst not perfect, it is an excellent unit and I now only need to vacuum once a week and can let PowerBot do its thing on the other days.
* Buying another virtual guard is proving very difficult . I do not understand why th...ey are not available in retail stores or at least on Samsung's website. Instead you have to go via a "spare parts" service. Very frustrating! * The battery recharge is a bit slow. The PowerBot can do my house in one charge (on max suction - no point using less). I'd set it up to run twice a day, 5-6 hours apart but found that the bot kept dying on the second run. Unfortunately I can only have it run once a day. That said, 1 run pretty much fills up the "bin" so unless I am there to empty in between, it probably isn't a good idea to run it twice.
Great cleaning power, completely daft mapping system
Picked up this unit during the boxing day sales to replace my old Roboking.
First impressions, fantastic unit! I gave it a run of the bedroom on max power and the carpet came up great! It had that nice "fluffy" feel to it that you only get using a conventional vacuum.
Setup was simple enough and I had it go off a few times around the house without mapping for the "select & go" feature. Again, the unit did an alright job getting about the place but did get a bit lost.
No big deal I thought since I was planning on doing the mapping shortly.
Gets stuck sometimes. Good suction power, though misses corners.the wifi option is not very useful the app to control it is useless. Comes with a remote allows to guide the machine where you want. Hopefully they will improve the app so it will be easier to manage it. The app does not work on Pixel phones, online Samsung devices (phone or tablet) and it has received very low marks and reviews on playstore
- Verified purchase
Great cleaner, very average intelligence
This robot vacuum has great potential. The problem is that most of the advanced features it offers don't really work.
If you are looking for a robot vacuum that cleans carpet and hard floors well then I can confirm it does this really well. if you are looking at it for the advances AI like the floorplan where you can send it to a room via your phone then you are going to be disappointed.
When I first brought it home I loved the idea of having a floorplan so I can send it just to clean particular rooms that need it more than others. I sp...ent 3 days trying to get the floorplan mapped out though. The problem with this setup is that the vacuum needs to wander around the entire house on one charge to complete the setup. If you have a large house it runs out of battery because it actually sucks whilst it's doing this and it runs out of battery in about 60 minutes. We have a 28square living zone house and it could only do about half and then have to return to charge. When it runs out of battery during the floorplan setup it doesn't keep the data so then you have to start all over again. On top of this, if it gets stuck under a chair or on a corner wall skirting board (yes, this happens!) then it also loses all the data and you have to return it to the charger, wait for it to charge and start all over again. I had to split the front and back of the house into 2 separate floorplans so I could make this feature work. 3 days this took me of run after run trying to get it to complete. I had to put every object up on beds and tables and leave not even rugs on the floor. I ended up following it around for hours to help it if it looked like it would get stuck somewhere so I didn't have to start again. I was so happy when I got both the floor plans finished. A few weeks after this I went on holidays for 4 weeks and when I got back and tried to use the floorplan I got the error 'floorplan not found'! Unbelievable! What a waste of time. Since then I haven't tried to do it again as I'd prefer to waste my time watching paint dry... The Samsung smart home app is an absolute load of junk. What a joke of an app for such a major tech company. They really should hang their head in shame. You cant leave it running in the background because it times out and loses connection to the server every time you put the phone down for 5 minutes. I setup a schedule so that it would run on a Monday, Wednesday and Friday and I tried choosing a 10am start time. Have a guess what? The app would fault and not let me set a schedule for anytime in the AM. In the last few months it seems to be working now and I can set it to an AM time. So now I have the schedule working and it starts itself 3 times a week to vacuum the whole house. It has 3 suctions power levels. We use medium as this does our thick carpet well enough even with a dog with long hair. This means it lasts around 45 minutes per battery charge. Only 30 mins if you go full power. The problem is it doesn't consistently clean the whole house. My wife is often working at home and says some days it will do 3 runs to clean the whole house and other days it will do 1, miss more than half the house and not venture out again to finish the job as it must think it's already finished. If it enters a room with 1 door it does the room really well. It gets to all corners and close to the furniture so its excellent in this regard. A room with multiple openings/doors and it can easily miss half of it. We have weeks where it doesn't make it to our bedroom at all and we have to take it there manually.
Questions & Answers
Has anyone figured out how to find the mac address for your robot so you can use mac filtering on you router? I have done the setup through smartthings app, turned my mac filtering off and the vacuum always says offline. I sometimes get notifications on my phone when it finishes the auto cleaning. But as far as mapping my home so I can tell it to go vacuum the kitchen i cant because it's always offline.
Hi, if you are experiencing troubles with your POWERbot, it would be best for you to reach out to our Customer Care department on 1300 362 603 for further assistance.
can the firmware be upgraded? if yes, how to do it?
Hi Yosen, when the power is supplied and your POWERbot is docked on the docking station, the POWERbot
will be connected to the server and then check if there is software updates. If there is the latest
software, it will be automatically downloaded and updated.
If UP is displayed on the display panel while the POWERbot is charging, it means that the update
is in progress. Please wait for unit to complete the rebooting.
User Manual (page 22) > https://www.samsung.com/au/support/model/VR20K9350WK/SA/
Why is my powerbot cleaner only working for about 30 mins then says battery lo , it can't find it's way to charge station, it's hasn't been moved, had this about 18 months now, also it never cleans to edges
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