10 questions from our users
Hi there, I have Powerbot 9300 recently. At first I can connect it to my wifi router, but later it is not connected anymore although I tried several times. Where can I find the MAC address so that I can connect manually. Thanks
Hi, would you be able to follow the steps below to help troubleshoot the Wi-Fi connection troubles you are having with your POWERbot?
If you continue to experience troubles with this, please send us a message to the link below so this can be further looked into.
I have 9350W It will not charge. What can I do beside replace the battery?
I’m sorry to hear about this Donna. If your Powerbot isn’t charging and you’ve ensure that the charger is securely plugged into a working socket, we would recommend having your unit assessed so our technicians can look into this for you.
You can follow the link below to locate your local service centre.
Is the filter for the Powerbot HEPA rated? I can't find any information, it looks like a foam filter only.
Hi, the VR9300 has HEPA rated filters.
Has anyone figured out how to find the mac address for your robot so you can use mac filtering on you router? I have done the setup through smartthings app, turned my mac filtering off and the vacuum always says offline. I sometimes get notifications on my phone when it finishes the auto cleaning. But as far as mapping my home so I can tell it to go vacuum the kitchen i cant because it's always offline.
Hi, if you are experiencing troubles with your POWERbot, it would be best for you to reach out to our Customer Care department on 1300 362 603 for further assistance.
can the firmware be upgraded? if yes, how to do it?
Hi Yosen, when the power is supplied and your POWERbot is docked on the docking station, the POWERbot
will be connected to the server and then check if there is software updates. If there is the latest
software, it will be automatically downloaded and updated.
If UP is displayed on the display panel while the POWERbot is charging, it means that the update
is in progress. Please wait for unit to complete the rebooting.
User Manual (page 22) > https://www.samsung.com/au/support/model/VR20K9350WK/SA/
Why is my powerbot cleaner only working for about 30 mins then says battery lo , it can't find it's way to charge station, it's hasn't been moved, had this about 18 months now, also it never cleans to edges
I have had my powerbot for about 4 months (SR2AK9350WK)
Last night it simply lost all suction, so it is riding around but not working. Also, when it starts it makes a sort of grinding noise. I have cleaned everything that it is possible to clean, and it is fully charged. Help?!
Hi there, it sounds like there may be an issue with your PowerBot that needs to be looked at by a technician. Please follow the link provided so that you can locate your nearest service centre for a visit, and our friendly techs can assist you further!
C1 error code comes up aftet 10 seconds. Brand new and have taken the brush out 5 times and cleaned though already clean as first time using and code still comes up. Any ideas?
my vacc can not find home dock even when right in front of it with power on, any help?
I think that my vacuum has aspired water, and now it starts well( all the lights, wifi, conections etc.. it is full of charge ), but when it try to start de engine ( play button ), it turn off. I cant bring it to a service , becouse now i am living in Argentina. What can i do? any possible solution?
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