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Samsung Q Series HW-Q950T

Samsung Q Series HW-Q950T

MPNs: HW-Q950T/XY and HWQ950T
1.0 from 1 review · View Statistics

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1.0

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  • Voice / Dialogue
    1.0 (1)
  • Bass
    1.0 (1)
  • Music
    1.0 (1)
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Shane Williamson

Shane WilliamsonSydney, NSW

  • 4 reviews
  • 9 likes

Samsung support unable to diagnose or fix problem. Will not refund

published

Soundbar has intermittent issues with a Samsung 4K TV (QA75Q90RAWXXYD). All HDMI connected devices loose video, but audio is ok.
When problem occurs the tv displays an animated tv logo for the connected HDMI device, but only sound is heard. The only way to fix problem is to switch off power from mains to tv.
Samsung has failed to fix issue for over 3 months & with 4 onsite tech visits, replacing 3 parts on the tv. Samsung uses a 3rd party support company (iCure), so be wary that you are not being supported by Samsung in Australia directly for AV equipment.
After their failed attempts I discovered through disconnecting the soundbar for a period of time that the problem vanished.
Samsung won't replace the soundbar under warranty

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Purchased in July 2020 at JB Hi-Fi for $1,899.00.

Voice / Dialogue
Bass
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2 comments
Samsung
Samsung AUSamsung
Shane Williamson
Shane Williamson

Samsung's response is to call support again!?!?! Did you even read the post?

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Samsung Q Series HW-Q950T

Details

Compare all 5 Samsung Q Series
CategorySoundbars
Price (RRP) $1,949.00
FeaturesAmazon Alexa built-in, Dolby Atmos Surround Sound, DTS:X, Spotify Connect and Wall Mountable
Connectivity OptionsBluetooth, HDMI, HDMI ARC and Wi-Fi
Number of HDMI Ports2
Colour / FinishBlack
Soundbar Dimensions69.5 x 1232 x 138 mm
Subwoofer Dimensions403 x 210 x 403 mm
Power546 W
Weight7.1 kg
Speaker Configuration
Subwoofer TypeWireless
Satellite Speakers0
Up-Firing Speakers4
Channels9.1.4
Release dateJune 2020
Compare all 5 Samsung Q Series

Visit official website
  • GTIN13: 8806090569845
  • MPN: HW-Q950T/XY and HWQ950T

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