Samsung SHS-3321 Deadbolt Type Doorlock Questions & Answers

Hey James, thank you for reaching out. I'm sorry to hear you're experiencing issues with your door lock. I suggest you contact Digital Door locks. They handle all our lock complaints, queries, questions, and would be equipped to help in technical advice. external link  Please visit the above link to reach out to their customer service.

Regards, Amy Samsung AU

No they do not have ANY parts or back up on these locks. They are crap, suggest you replace it with a lock off Amazon, I bought a brand Miuedo, had it a year now ,no issues at all.

Hey Karen, thank you for bringing this to our attention. We are sorry for your troubles and do advise you contact Digital Door locks for your door lock needs. They handle all our lock complaints, queries, questions, and would be equipped to help in technical advise. external link  Please visit the above link to reach out to their customer service. Regards, Brian Samsung AU

Hey Youssef, thank you for bringing this to our attention. We are sorry for your troubles and do advise you contact Digital Door locks for your door lock needs. They handle all our lock complaints, queries, questions, and would be equipped to help in technical advise. external link  Please visit the above link to reach out to their customer service. Do not hesitate to reach out for any other concerns or queries. Thank you, Brian Samsung AU

Hi Youssef I bought one of these without reading any reviews,I figured it's Samsung it must be good. They are rubbish not designed to be used as a door lock ,,as it can't be touched by a human it can't be outside!! Take it back to the retailer, Samsung fob you off to digital door locks all they do is blame you and offer to sell you a new one. Read the reviews.

Take it back to the shop ,this is only the start of your problems. This is truly rubbish lock.

Hey Geoff, thank you for bringing this to our attention. We are sorry for your troubles and do advise you contact Digital Door locks for your door lock needs. They handle all our lock complaints, queries, questions, and would be equipped to help in technical advise.

external link 

Please visit the above link to reach out to their customer service.

Please do not hesitate to reach out for any other concerns or queries.

Thank you,

Gilbert Samsung AU

Thanks for the reply. I have come to the conclusion the lock is defective and am returning it to the store to replace with a better and more reliable lock.

Hey Mike, I would suggest getting your unit looked at by one of our Authorized Service Centres. To do so please visit external link  to locate your nearest Service centre. If you're unit is within warranty, i would suggest contacting Samsung and requesting an assessment via them first.

This may need a technician to advise or repair so best to get them to see this issue.

Hope this helps!

Thank you,

Gilbert Samsung AU

Hey Robert, thank you for bringing this to our attention. We are sorry for your troubles, and do advise you contact Digital Door locks for all your door lock needs. They handle all our lock complaints, queries, questions, and would be equipped to help in technical advise.

external link 

Please visit the above link to reach out to their customer service.

Please do not hesitate to reach out for any other concerns or queries.

Thank you,

Gilbert Samsung AU

Thanks Gilbert- I have made contact

Gilbert I have, at the request of your customer care team sent photos and a video of the problem but despite following up asking fir a response I have not received any acknowledgment of my emails or a proposed solution.

Short answer is NO you bought a lemon. Read the other reviews , no backup,no parts.

Unfortunately Lee's response is correct unable to replace the screen. I had the same question and the company advised to buy a complete new product.

Removed my lock all together & has a lock installed with a key as the lock stopped working after it was rained on. Worst lock ever!

Hi Pris, options are, if its still under warranty you can claim the warranty by citing the lock is not fit for purpose, if its not under warranty you can still use the same defense but threaten to take them to vcat or consumer affairs. Next option is replace front panel, cost??? but you need the plastic front cover to stop it happening again, thats another $50 on top of replacement panel. Third option swap the lock I did contact EUFY about a smilar lock, the difference is their front panel is UV stabilised and they also said no problems outside and in the sun. Their lock is not designed to be outside, in any daylight, yet they market it as an external lock There was another anotheroption I was looking at, the information above was for the Australian distributor, but if you got it from bunnings, the same argument applies, selling a lock not fit for purpose. The information on my review is from the distributor, they acknowledge it cant go in the sun, so its not fit for purpose as an external lock. Hope that helps:) Oh Samsung is the brand but not the distributor, so if they reach out to you they are a waste of time.

Hi Glenn, thanks for that information. Bought ours from Bunnings and will see what they can do for us. Actually thought the kids were being rough with the lock until I found this thread!

Keep us updated, I bought my from Bunnings and soooo disappointed with it. I bought it as I loved the sleek appearance which unfortunately didn't last!!!

Hi, I can only give you my opinion on this, and its my experience that the lock needs to be installed vey precisely, I know from experience if its not binding it works fine, but if it binds anywhere it does give you those symptoms. So let me give you a possible scenario, you close the door and the bolt goes across and engages but lets assume the bolt is getting resistance on the return from unlock, then it will just make noises and not disengage. This would be my advice. Clear the memory of the door lock, do a factory reset and start afresh. Leave door in open position and test open and close function, if that works progress to adding rfid with door open test rfid, this will show if the door is functioning correctly, lock works, card works, then start testing with door close, if it doesnt work, then its probably a binding issue Maybe open the bolt hole up a little bit with sandpaper?? That diagnosis will help show where the problem is, if door works open the problem is when door is closed, If the door doesnt work open then its probably faulty, maybe the door is twisted when closed and that will stop it functioning? Hope that helps? Regards Glenn It has 2yr x 7yr warranty, the 2yrs is on the Tech and 7yrs on the mechanical

Hi, Glenn Thanks for the suggestions, I had gone through and already done a factory reset, I had also opened the door and tried to opening this way, but still the same issue. Door would lock but wouldnt unlock.

Ill try opening the bolt hole further to see if that helps.

Thanks again.

Hey CJ, We're sorry to hear you're having these troubles with your Door Lock however we thank you for reaching out to us about this! For all Door Lock enquiries, please contact external link  (1800-665-397). Thank you!

Kristal Samsung AU

Hi CJ, sorry i didnt get back to you quicker, just a suggestion, if you took the lock off the door and sat on a table and tested opening and closing, that might give you a direction to go, but definitely the bolt going in is easier than the bolt coming out, any tension on the way out will stop it returning Regards Glenn

Sorry just another thought, hold the door open, test open and close but not into a door jamb, just into fresh air, if that works, then its the other side that looks to be the problem, I just bolt mine into a hole with no metal surround

Hi CJ, did you end up finding out what the issue was? I having the exact same problem after installing this lock a few weeks ago.

I'm sorry to hear this, Michael. I'd suggest contacting Digital Door Locks as they're our official distributor and support. I've provided their contact link below or they can be called on 1800-665-397.

external link 

The team will be able to assist you with your enquiry!

Kath Samsung AU

Hi Michael how did you go with your response? My screen looks like a joke and its in a protected area - screen quality must be very poor if so many people are complaining about. If they could replace my screen and perhaps include a screen protector - people wouldn't give such low rating. Did you have to buy another screen ?? and if so is the same thing going to happen - doesn't seem right to spend a decent amount of money and have to replace the main operational component

We'd suggest for you to contact Digital Door Locks to assist you with your enquiry - external link 

They can be contacted on 1800 665 397.

Kath

Yes they can

Ohhh, so what's the point of having it

Hi Linda, we recommend for you to follow the link below for any enquiries on Digital Door Locks.

external link 

Ada Samsung AU

That doesn’t help whatsoever. I’ve spoken to a representative there. He assured me that you can flip them upside down. This is definitely NOT the case. So I’d just like to know if this model comes in right hand opening or if any of Samsung’s digital locks are made in right hand opening.

We're sorry to hear this, Linda. It is recommend for you to reach out to the link above directly for further assistance with your door lock.

Ada Samsung AU

Hi Linda. This lock can be installed as left or right handed. The instructions have a page that tells you how to install for either LH or RH. The unit does not need to be turned upside down.

Yes I’ve read the instructions, along with a few others plus two builders and the hardware store I bought it from. It does say that but that’s not what happens. By turning it the opposite direction the latch only has thick plastic behind it, not steel and the door would only take a soft kick to break it.

Model above Samsung definately bothe sides

Definately hands left and right