Keeps leaking into fruit and vegetables draw an absolute nightmare
I’ve had this fridge for about 3.5 years. After about 2 years the fruit and vegetable draws would fill up with water and freeze and make the food go off. Had an authorised Samsung technician come out and “fix it” only for the same thing to occur a few months later.
Would never buy a Samsung fridge ever again
Sick of water leaking into crispers
I have had this fridge for nearly 7 years. It started leaking after about 18 months which seems to be the timeline for this problem to keep occuring. This will be the 4th time I have had it repaired at a cost of around $280 each repair.
I love this product
This fridge/freezer is fantastic. I have had this product for around 18 months, it's big enough for a family of 4-6 people. I love the convenience of having ice cold water available whenever I need it and also the ice cubes and crushed ice. We have also noticed that our food definitely stays fresher longer than any other fridge we have had in the past.
Mould and leaking water.
Purchased this fridge in 2016, 18 months later the seals around the door started getting mouldy. Solution was to not turn the E saver on. (Q. don't put the button on there then??) Now we have water leaking into the crispers. Apparently this is a "known" problem and it needs a new element (an element that has been upgraded) Lucky we had product care or there goes $2000 on a fridge.
Water leaking in the fruit and vegetable freezer
Bought this Samsung fridge only about one and half year ago And it leaks water into vegetable and fruit crispers freezers up every 3 days or so. will NEVER EVER buy Samsung again. The Samsung just says we won’t cover the repair even though this seems to be a product default. I also have only 3 people in my house and looked after well which obviously hasn’t helped.
Definitely not worth the money
We bought this fridge in January 2017 and not long after it started leaking water into the vegetables drawers. We had a technician come in at the end of October last year, and just when we thought it's all fixed, we started having the same problem with it. On top of that, food was going off very quickly, as it wouldn't cool down properly. Now, the warranty has expired, and I'm afraid that this is going to cost me a fortune to get it fixed again and again. It is an ongoing problem, so what can I do?
Worse fridge I have ever bought
Bought this Samsung fridge a few years ago for $2000 leaks water into vegetable and fruit crispers freezers up every 4 weeks or so will NEVER EVER buy Samsung again
WARNING - Deplorable,incompetent customer service & equally defective product.
Purchased 16/6/18 fridge started making a loud intermittent banging noise within 8 months, to this day this noise continues despite having samsung technicians out 3 times, replaced numerous parts, even just moved the fridge away from the wall as one attempt at resolving the loud banging noise & assessed twice, with 'No fault found' as the outcome of the assessments, due to the fact the technicians won't stay around long enough to hear the noise. Samsung want me to record the noise as their proof from me that this loud intermittent noise is occ...uring, have explained over & over again that the noise is intermittent & that its not possible to record my private life over a period of 24hrs or longer.Samsung have continued to deny me a refund or replacement fridge despite the fridge being under warranty. Latest reference call out has resulted in Samsung doing 2nd assessment, no fault found, technicians have collected the fridge yesterday & purportedly are taking my fridge back to their service centre to listen for the intermittent banging noise themselves, When I requested a replacement fridge in the interim Samsung's policy is 'they don't do that', I than had to contact Harvey Norman & arrange a fridge after pointing out the obvious!,this has occurred but I'm blown away by the absolute lack of common sense & below poor customer service from Samsung. What does one do with their food when ones fridge has to be taken to a service centre for who knows how long? I'll take this issue to vcat if required. To anyone who has taken the time to read my review please take heed, this product is a piece of garbage & don't hand your hard earned money over to this greedy corporation.. I only wish I had of checked Google first.Once bitten, guaranteed,it will never happen again. Samsung your service is deplorable, Sydney head office staff are quite frankly lobotomized plebs who churn out the same rhetoric each & every time a customer makes contact especially when the problems start with your products. Will NOT BE RECOMMENDING SAMSUNG PRODUCTS EVER.
- Verified purchase
I only had the fridge for 3 years had it serviced four times because water leaks in and under the vegetable and fruit compartment. Tomorrow they are coming again cause its leaking water again . When this problem occurs it doesn't cool properly. I also had a problem with the door of the refrigerator it wouldn't shut. Very disappointed. Not happy with samsung at all . My first fridge broke down after 15 years. This one had a problem in the first year. Also had washing machine from samsung just 7 months broke down already. Now that i checked t...he reviews lot of other people have the same problem. They should recall it . Obviously there is a problem with the making. Mould on the doors. So what's going to happen when the warranty runs out. I need this changed asap
The technician has replaced the parts to stop water appearing in the crisper twice and now 12 months later the fridge has stopped working altogether. I guess mine is not as bad as some of the others after reading the reviews. So dissapointed. When I contacted Samsung they were unable to help as the fridge now 6 years old and it's well out of warranty. Definitely won't be purchasing Samsung again!
Purchased in September 2012.
Samsung fridge worst fridge l have ever owned big mistake
Worst fridge the fridge fills up with water in the crispers and in the bottom of the fridge .The seals went mouldy first month .The bottom freezer door gets jammed and the handles fell off .The worst thing is l bought 2 of these fridges biggest mistake l should have read reviews. I'm now looking at buying another fridge but l wont touch samsung again .
Purchased in January 2016 for $1,399.00.
- Verified purchase
Too many problems!
This fridge has been a bit of a let down. Enough for us to stay from the brand, for all products, in the future. The fridge started showing signs of problems to come when we noticed some water in the crispers. Later on, this turned into a full-blown leakage. Some basic googling showed that this is a common problems with Samsung fridges, a design flaw. How could a billion dollar company get it wrong at that basic level is beyond me. As soon as you realise there are heaps of trouble-shooting videos on youtube for your appliance, you know you've ...been had. The problem went from bad to worse, to a point where we'd have to either blow-dry the ice that sets on the inside of the fridge to just having to shut it down for a full day. Both techniques have pros and cons. It got to a point where it started making really loud noises when the vents were blocked due to the ice formation - the fan goes crazy at that point and cooling inside the fridge takes a hit. To add to all of this, the quality of the material used for the drawers is quite bad. The drawers have cracked in about two years. A bad product overall, would not recommend it to anyone. There are plenty of better brands, with solid products out there. After all, these are the guys that put out phones that exploded. I'll leave you with that thought.
Leaks water in fridge & freezer
Daily we have to empty water from the bottom draws. Every couple of weeks break the ice out of the freezer. I called the Samsung support line who said it was not under warranty as it was built in 2015, even tho I’d only purchased it from Harvey Norman less than 2yrs ago. We live in a rural area and they said a technician would be at our expense. Thank Sansumg! So disappointed. Wish we could afford to buy a new one.
Why the loud noise
like to know why it makes such a loud noise don"t know what it is motor or fan but it goes on all the time and my place is very small so can here it over the tv it is so loud it make me jump if you are standing near it i was so glad to get a new fridge but just might sell it and put my old one back its a nice fridge but the noise
Disappointing to say the least
Leaks water, ice build up in the freezer compartment, leaks water into the crisper draws. Fridge not cooling properly now even if the temperature is set to 2 degrees. Motor/fan seems to be making loud noises. Dissatisfied thinking of going to fair trading. would like contact from Samsung. real lemon unfortunately, have Samsung TV's which have been great but this one has really let me down.
Poor technology for 21st century
Every 6 months technicians are needed, worse than a car! And soon warranty will be gone. The crisper draws fill with ice and water, tech comes to replace parts, 6 months later the freezer looks like an igloo and fully freezes over. What happens when my warranty goes and then I’m getting new coolant and dans every 6 months at my own cost. Products should not need to be constantly repaired every 6 months especially with the amount paid for them. So unhappy with our product, definitely will never buy a Samsung fridge again. Repairs shouldn’t need to be constantly made, should be a recall on all as faulty, which is clear going by this thread! Refunds and repair the issue for future models!
Worst design ever for humid conditions
Looks great, works great for 3 weeks then fan freezers up again. If you live north of Brisbane do not buy a Samsung fridge. Worse design ever for humidity control. We have had technician out nearly every 4 weeks to replace the fan!! He has told us out 10 fridges he repairs in this area 6 are Samsung all with the same problem across all models. Spoke with customer service, ha .. what customer service!! They fob you off and just send the tech out again to replace the fan again. Harvey Norman dont want to know about it either, they just send you t...o Samsung. We just want it fixed permanently or refunded not much luck there either. We just dont know what to do. Do we have any recourse? It is going into its 2nd year. I feel like Samsung are dragging it out to 2 years so they can say its not their problem because it is out of warranty.
- Fridge is easy to use
- Temperature is consistent and reliable
- Love the design and silver finish
- Nice handles on the doors to open and close with ease
- Very spacious
- Water dispenser works well with ice cold fresh water
- Only downside is that the ice maker is very complicated to setup and use
Horrible fridge. Nightmare
Horrible fridge, has not worked properly and leaks water into the drawers. Serviced by Samsung but no resolve. Told I did not spend enough money on a fridge. Samsung service state it’s a known problem. It’s been a struggle for the last 5 years. I am so frustrated with the situation and there is no resolve but to change to another brand and warn all those that are looking at this.
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Questions & Answers
Is it possible to use 583l French door fridge without plumbing ??? Just want to use water dispenser and not the ice maker.
Hi Joanne, if the water/ice dispenser is not used, plumbing would not be needed for the SRF583DLS refrigerator to function.
I have hooked up the ice maker turned tap on and everything but the water is not coming out in the tray to make ice is there something I’m missing.
Hi Mitchell, this sounds like something our Support Team can assist you with. If you contact them on 1300 362 603, they will be able to look into this for you.
I am planning ti buy 583 l model, is it worth for the price, I heard few issues with the ice & water blocking. Can someone plz give me honest review
Hi Akash, we may not be able to provide an objective review for you however, we can assure you that if any troubles arise with your Samsung products, we would be more than happy to look into it for you :)
|Category||French Door Fridges / Refrigerators|
|Dimensions||1798 x 817 x 825 mm|
|Energy Rating||2.5 star(s)|
|Household Size||5+ people|
|Features||Door Alarm , Frost Free, Ice Dispenser and Water Dispenser|
|Colour / Finish||Stainless Steel|
|Number of Shelves||3|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Total Capacity||583 L|
|Fridge Capacity||383 L|
|Freezer Capacity||200 L|
|Release date||Nov 2015|
- GTIN13: 8806086423632
- MPN: RF67QESL1/XSA and SRF583DLS
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