Water leaking in the fruit and vegetable freezer
Bought this Samsung fridge only about one and half year ago And it leaks water into vegetable and fruit crispers freezers up every 3 days or so. will NEVER EVER buy Samsung again. The Samsung just says we won’t cover the repair even though this seems to be a product default. I also have only 3 people in my house and looked after well which obviously hasn’t helped.
Definitely not worth the money
We bought this fridge in January 2017 and not long after it started leaking water into the vegetables drawers. We had a technician come in at the end of October last year, and just when we thought it's all fixed, we started having the same problem with it. On top of that, food was going off very quickly, as it wouldn't cool down properly. Now, the warranty has expired, and I'm afraid that this is going to cost me a fortune to get it fixed again and again. It is an ongoing problem, so what can I do?
Worse fridge I have ever bought
Bought this Samsung fridge a few years ago for $2000 leaks water into vegetable and fruit crispers freezers up every 4 weeks or so will NEVER EVER buy Samsung again
Not happy jan
WARNING - Deplorable,incompetent customer service & equally defective product.
Purchased 16/6/18 fridge started making a loud intermittent banging noise within 8 months, to this day this noise continues despite having samsung technicians out 3 times, replaced numerous parts, even just moved the fridge away from the wall as one attempt at resolving the loud banging noise & assessed twice, with 'No fault found' as the outcome of the assessments, due to the fact the technicians won't stay around long enough to hear the noise. Samsung want me to record the noise as their proof from me that this loud intermittent noise is occuring, have explained over & over again that the noise is intermittent & that its not possible to record my private life over a period of 24hrs or longer.Samsung have continued to deny me a refund or replacement fridge despite the fridge being under warranty. Latest reference call out has resulted in Samsung doing 2nd assessment, no fault found, technicians have collected the fridge yesterday & purportedly are taking my fridge back to their service centre to listen for the intermittent banging noise themselves,
When I requested a replacement fridge in the interim Samsung's policy is 'they don't do that', I than had to contact Harvey Norman & arrange a fridge after pointing out the obvious!,this has occurred but I'm blown away by the absolute lack of common sense & below poor customer service from Samsung. What does one do with their food when ones fridge has to be taken to a service centre for who knows how long? I'll take this issue to vcat if required. To anyone who has taken the time to read my review please take heed, this product is a piece of garbage & don't hand your hard earned money over to this greedy corporation.. I only wish I had of checked Google first.Once bitten, guaranteed,it will never happen again. Samsung your service is deplorable, Sydney head office staff are quite frankly lobotomized plebs who churn out the same rhetoric each & every time a customer makes contact especially when the problems start with your products. Will NOT BE RECOMMENDING SAMSUNG PRODUCTS EVER.
I only had the fridge for 3 years had it serviced four times because water leaks in and under the vegetable and fruit compartment. Tomorrow they are coming again cause its leaking water again . When this problem occurs it doesn't cool properly. I also had a problem with the door of the refrigerator it wouldn't shut. Very disappointed. Not happy with samsung at all . My first fridge broke down after 15 years. This one had a problem in the first year. Also had washing machine from samsung just 7 months broke down already. Now that i checked the reviews lot of other people have the same problem. They should recall it . Obviously there is a problem with the making. Mould on the doors. So what's going to happen when the warranty runs out. I need this changed asap
Don’t waste your money!
This fridge is honestly the worst appliance I have ever paid money for. It has been nothing but trouble since the moment we bought it and constantly having issues in regards to cooling.
The technician has replaced the parts to stop water appearing in the crisper twice and now 12 months later the fridge has stopped working altogether. I guess mine is not as bad as some of the others after reading the reviews. So dissapointed. When I contacted Samsung they were unable to help as the fridge now 6 years old and it's well out of warranty. Definitely won't be purchasing Samsung again!
Purchased in September 2012.
Samsung fridge worst fridge l have ever owned big mistake
Worst fridge the fridge fills up with water in the crispers and in the bottom of the fridge .The seals went mouldy first month .The bottom freezer door gets jammed and the handles fell off .The worst thing is l bought 2 of these fridges biggest mistake l should have read reviews. I'm now looking at buying another fridge but l wont touch samsung again .
Purchased in January 2016 for $1,399.00.
Too many problems!
This fridge has been a bit of a let down. Enough for us to stay from the brand, for all products, in the future. The fridge started showing signs of problems to come when we noticed some water in the crispers. Later on, this turned into a full-blown leakage. Some basic googling showed that this is a common problems with Samsung fridges, a design flaw. How could a billion dollar company get it wrong at that basic level is beyond me. As soon as you realise there are heaps of trouble-shooting videos on youtube for your appliance, you know you've been had.
The problem went from bad to worse, to a point where we'd have to either blow-dry the ice that sets on the inside of the fridge to just having to shut it down for a full day. Both techniques have pros and cons.
It got to a point where it started making really loud noises when the vents were blocked due to the ice formation - the fan goes crazy at that point and cooling inside the fridge takes a hit. To add to all of this, the quality of the material used for the drawers is quite bad. The drawers have cracked in about two years. A bad product overall, would not recommend it to anyone. There are plenty of better brands, with solid products out there.
After all, these are the guys that put out phones that exploded. I'll leave you with that thought.
Leaks water in fridge & freezer
Daily we have to empty water from the bottom draws. Every couple of weeks break the ice out of the freezer. I called the Samsung support line who said it was not under warranty as it was built in 2015, even tho I’d only purchased it from Harvey Norman less than 2yrs ago. We live in a rural area and they said a technician would be at our expense. Thank Sansumg! So disappointed. Wish we could afford to buy a new one.
Why the loud noise
like to know why it makes such a loud noise don"t know what it is motor or fan but it goes on all the time and my place is very small so can here it over the tv it is so loud it make me jump if you are standing near it i was so glad to get a new fridge but just might sell it and put my old one back its a nice fridge but the noise
Disappointing to say the least
Leaks water, ice build up in the freezer compartment, leaks water into the crisper draws. Fridge not cooling properly now even if the temperature is set to 2 degrees. Motor/fan seems to be making loud noises. Dissatisfied thinking of going to fair trading. would like contact from Samsung. real lemon unfortunately, have Samsung TV's which have been great but this one has really let me down.
Poor technology for 21st century
Every 6 months technicians are needed, worse than a car! And soon warranty will be gone. The crisper draws fill with ice and water, tech comes to replace parts, 6 months later the freezer looks like an igloo and fully freezes over. What happens when my warranty goes and then I’m getting new coolant and dans every 6 months at my own cost. Products should not need to be constantly repaired every 6 months especially with the amount paid for them. So unhappy with our product, definitely will never buy a Samsung fridge again. Repairs shouldn’t need to be constantly made, should be a recall on all as faulty, which is clear going by this thread! Refunds and repair the issue for future models!
Worst design ever for humid conditions
Looks great, works great for 3 weeks then fan freezers up again. If you live north of Brisbane do not buy a Samsung fridge. Worse design ever for humidity control. We have had technician out nearly every 4 weeks to replace the fan!! He has told us out 10 fridges he repairs in this area 6 are Samsung all with the same problem across all models. Spoke with customer service, ha .. what customer service!! They fob you off and just send the tech out again to replace the fan again. Harvey Norman dont want to know about it either, they just send you to Samsung. We just want it fixed permanently or refunded not much luck there either. We just dont know what to do. Do we have any recourse? It is going into its 2nd year. I feel like Samsung are dragging it out to 2 years so they can say its not their problem because it is out of warranty.
- Fridge is easy to use
- Temperature is consistent and reliable
- Love the design and silver finish
- Nice handles on the doors to open and close with ease
- Very spacious
- Water dispenser works well with ice cold fresh water
- Only downside is that the ice maker is very complicated to setup and use
Horrible fridge. Nightmare
Horrible fridge, has not worked properly and leaks water into the drawers. Serviced by Samsung but no resolve. Told I did not spend enough money on a fridge. Samsung service state it’s a known problem. It’s been a struggle for the last 5 years. I am so frustrated with the situation and there is no resolve but to change to another brand and warn all those that are looking at this.
I hate this fridge. We have had it for about 4 years however our problems started maybe 2 years ago. Drawers fill up with water & ice. Now all the clips on the centre bar have broken & it just flaps around making it really hard to close the fridge & make it seal. I am now looking around for spare parts. Terrible quality for the amount of money they cost. If I could afford it I would definitely buy a new fridge & it wouldn’t be a Samsung!
Water fills in Fruit and Vege Drawers, it's a nightmare
OMG I wish I had read this review before. Have had the same problem plus some other issues. Overall 4 or 5 visits from technicians but they never offered me a refund. Now I've got the same issue of water in the drawers again and Samsung won't cover it anymore. I wish I had read this tread and asked for a refund. Not happy one bit and I'm gonna make sure everyone around me knows about it. They should've refunded me first time instead of wasting my time all this time, I'm pretty sure now they knew this is not gonna go away all along and just dragged it until it is out of warranty. Bad practice Samsung...
Water fills in Fruit and Vege Drawers
Thank goodness we got extended warranty.
From 12 months water continuously fills in fruit and veg drawers we have had to put cake trays to keep them out of water. After the 3rd technician visit he decided to advise the product was faulty. Always caused lettuce to freeze inside fridge, frost all over outside of frozen food in freezer drawers. Loud vibration now when turned on.
Samsung agreed to refund. Courier collecting said he has collected about 20 of the same fridge.
Highly recommend not to purchase. we probably wouldn't purchase Samsung fridge again just in case.
Just loaded fridge on to return so sure hope refund comes through.
On going problem
Tech was out 3 times for issues. Water in vege draws now since they came out to fix freezer for slab of ice covering bottom and frost all over food which has happened a few times. Purchased from radio rentals and out of contract but issue has not been resolved from first call out. Very unhappy.
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