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A lot of money for a fridge that doesn't work properly!
I have had this fridge/freezer for 3 years now and for the past year, it has continually leaked water into both crisper trays. I am mopping up excess water daily and cannot use the drawers for which they are designed. It is also very loud and clunks regularly. Since having this model I have done lots of research and it appears many people have experienced the same issues. Please recall this model. Of course this all started happening when the standard warranty expired!
Worst fridge I’ve ever purchased, Samsung need to step up and do a RECALL on this Model
This fridge continually leaks water in my crisper trays, I have now removed both and have a bath towel sitting in the bottom of my fridge to collect the excess water. Horrible noises, very loud. Should have stayed with Westinghouse brand as my old one is 22 yrs old and still going strong. All refrigeration mechanics I have contacted told me to throw it on the curb side as they are RUBBISH. Not happy SAMSUNG. Biggest lemon on the market. Please do a recall on this model, As I now have to buy another fridge because I can’t deal with mopping up the mess.
- Verified purchase
We brought this Fridge 24/1/2020 at JB Hi-Fi Maroochydore QLD an have had nothing but problems with this item with crisper & top draw icing up an making horrible noises an its very clunky an have trouble shutting draws etc. Have waited a bit an thought it maybe just me but after reading these reviews i will be doing something about this as when you pay good dollars for something you expect that the product would not be this bad!!
- Verified purchase
I purchased this fridge in Jan 2017. One 3 separate occasions the fridge has stopped cooling and I have lost all the food in the fridge and freezer. Have to unplugged the fridge for a period of time and turn it back on. Now the crisper is constantly filling with water.
I couldn't believe the comments on here regarding the same problem with water in the crisper yet Samsung seem to be ignoring this problem. I have seen the same issues on other review sights. Anyone who has written a positive review about this fridge will only have to wait and it will happen to their fridge.
After purchasing this fridge we had water leaking into draw constantly. It was fixed about 5 times. I had a lengthy battle with Samsung and then they gave me a replacement fridge. I could have chosen any other fridge but I thought I would give them the benefit of doubt and chose Samsung again. BIG MISTAKE, Now 2 years on and with one repair guess what WATER in crisper draws again!
The only thing good about this fridge is the look of it.
Dissatisfy & disspointed
Same issue freezer iced up under draws then left vegetable crisp draw filled with water.
This was fixed but the fridge always had disturbing noises.
Inter warranty still but I don’t want this fridge I would never buy Samsung again.
Terrible service from Samsungno instructions to say freezer takes 2 days to cool.
Freezer takes 2 days to work and no instructions. Samsung offer terrible service.Took 3 days for them to get back to me about the freezer. Lost all the food in the freezer ! Thanks Samsung.
Ridiculously common fault
Never again! I never realised that the water all through the vegetable crisper was such a common fault until I finally had enough and went to look at a new fridge and the kind staff member told me to look at the reviews for my model, I was completely shocked and appalled that I am not alone in my issue. Every day I have to clean the water out, I have stopped using the crisper, finally sick of food going moldy in one day! Not to mention how quickly milk goes off! I have the fridge temperature set exactly where it should be but milk just wont mak...e it even to the best before date! How can Samsung not have recalled or issued a statement warning people not to buy this fridge. Well lesson learnt, I will never buy a Samsung fridge again and I am hesitant to purchase anything else either if they are not focused on lasting quality!
Shocking !!..never again !!
Like others ...it leaks water into the vegetable crisper ...I called and was advised to switch it off for a day , did that but result was unsatisfactory !!.
Finally fed up and will upgrade to a better brand !!....
Leaks like the titanic
Would never buy a Samsung fridge again.. Constantly fills the vegetables container with water. Wish I had of done more research before buying .. finally had enough of pulling apart to defrost.. every 6 - 9 months . Off to the tip with this nightmare. Middle seal hinge also broken a couple of times and water dispenser lever..
Purchased in January 2015.
Samsung is junk, excuse me not a good product.
Have had 2 refrigerators in less than 2 yrs and this second one they will do not his about??? Said I was out of luck because the warranty started on the first on even though the second one is 12 days old. No kidding blew my mind really if anyone buys a samsung I am here to tell you scouts honor please do yourself a favor and check with the guys that service them they will not even work on these refrigerators. Very sincerely a stupid customer that bought 2,(2700)samsung’s with the hub on them.
Ps Hope every on takes heed by the way big box stores have no service bad idea go to some who sells and service their own products
Purchased in December 2019.
Operated well for years. We are now getting cold water in the crispers just like other reviews here.
The fridge worked will for years. the freezer still works well.
Recently had a serviceman from Master Appliances call to check the fridge as it:
> leaked water into the vegetable crisper(s)
> would not cool below 16-20*C
Technician inspected and said that this was a known issue and that the resolution is to turn fridge off for a day. We did that and now have lost all visual display on the temperature settings panel.
Fridge is only a few years old. We certainly expected a longer trouble free experience.
Never buy a samsung fridge again. Constantly leaks water
Purchased the Samsung fridge in June 2016. Over the past 5 months have constantly had water leaking into crispers and base of the fridge. Tried turning the fridge off for the day to see if that would fix the problem but no it didn't. Seals have become mouldy after only 6 months. Wish i had done more research before buying the fridge as i would never purchase one again. Now have to put up with vegetables going off after being soaked in water adding further expense to my budget. SAMSUNG any resolution to the problem free of charge?
Keeps leaking into fruit and vegetables draw an absolute nightmare
I’ve had this fridge for about 3.5 years. After about 2 years the fruit and vegetable draws would fill up with water and freeze and make the food go off. Had an authorised Samsung technician come out and “fix it” only for the same thing to occur a few months later.
Would never buy a Samsung fridge ever again
Sick of water leaking into crispers
I have had this fridge for nearly 7 years. It started leaking after about 18 months which seems to be the timeline for this problem to keep occuring. This will be the 4th time I have had it repaired at a cost of around $280 each repair.
I love this product
This fridge/freezer is fantastic. I have had this product for around 18 months, it's big enough for a family of 4-6 people. I love the convenience of having ice cold water available whenever I need it and also the ice cubes and crushed ice. We have also noticed that our food definitely stays fresher longer than any other fridge we have had in the past.
Mould and leaking water.
Purchased this fridge in 2016, 18 months later the seals around the door started getting mouldy. Solution was to not turn the E saver on. (Q. don't put the button on there then??) Now we have water leaking into the crispers. Apparently this is a "known" problem and it needs a new element (an element that has been upgraded) Lucky we had product care or there goes $2000 on a fridge.
Water leaking in the fruit and vegetable freezer
Bought this Samsung fridge only about one and half year ago And it leaks water into vegetable and fruit crispers freezers up every 3 days or so. will NEVER EVER buy Samsung again. The Samsung just says we won’t cover the repair even though this seems to be a product default. I also have only 3 people in my house and looked after well which obviously hasn’t helped.
Definitely not worth the money
We bought this fridge in January 2017 and not long after it started leaking water into the vegetables drawers. We had a technician come in at the end of October last year, and just when we thought it's all fixed, we started having the same problem with it. On top of that, food was going off very quickly, as it wouldn't cool down properly. Now, the warranty has expired, and I'm afraid that this is going to cost me a fortune to get it fixed again and again. It is an ongoing problem, so what can I do?
Worse fridge I have ever bought
Bought this Samsung fridge a few years ago for $2000 leaks water into vegetable and fruit crispers freezers up every 4 weeks or so will NEVER EVER buy Samsung again
Questions & Answers
both fridge door seals are now starting to get mold on and have noticed a build up of condensation overnight on the central strip also the top guide for this strip has a crack through it. unit was purchased july 2016 can you advise of a solution
Hi Steve, we recommend for you to clean your door seals via the steps in the link below.
If any further troubles arise, please don't hesitate to send us a message to:
Water not connect to tap is that a problem,freezer making humming noise
Hi Neville, if you are experiencing any troubles with your fridge, please send us a message to the link below so we can further look into this.
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