Do not buy anything Samsung!!! Unfortunately we learnt the hard way and I have since looked into it a great deal and asked a lot of repair people....we brought this fridge 3 years ago and had nothing but problems. Finally the warranty allowed me to get store credit to purchase a new and better brand fridge.
Samsung should not be selling them...a class action was taken out in America last year for the exact same problems as what we had with ours. The men who picked up our Samsung fridge said that is the biggest brand items that they are taking b...
- Verified purchase
Problems with the dispenser
Besides the cooling issues - it takes a long time to freeze things though on super freeze mode, the dispenser takes a very long time to dispense ice cubes up to 5 mins.
- Verified purchase
Stay away - do not buy!!!!!
Bought it 2 years ago and was very happy with it. Then a couple of months before the warranty was up the icemaker started having issues. It was dispensing water and half melted ice all the time. After a few weeks phoned Samsung and they arranged for the tech to come and repair it. We live in regional NSW so the only tech available could not come for a couple of weeks. Not happy but it was only the ice maker after all. The rest of the fridge was ok at that point. Tech came and replaced the ice maker and all ok for nearly 1 week when it started t...o do the same thing - water and half melted ice. Called Samsung and the tech came again in a couple of weeks. Replaced the icemaker and a computer mother board. Worked fine for a few days and then the same thing happened again. Then the fridge started making a terrible grinding noise and it stopped working except for the freezer. Water all over our timber floor. Fridge got to 14 degrees before we noticed it. Called Samsung again and said now it was urgent to get it fixed. Moved food to drinks fridge. Said they would organise the tech. The tech arrived a week later and said he was only authorised to do a report and not fix the fridge! In the meantime the fridge seemed to be working again (but not the ice maker) so put food back into it after a couple of days working ok. But next day the fridge stopped and it was at 17 degrees. Only noticed when i took out a leg of lamb and felt it was not very cold. Lucky we are not dead from food poisoning. Called Samsung and said this was not acceptable - they offered a new fridge but we had had enough by then and wanted our money back. They agreed and after filling in forms and giving bank details they said they would organise to pick up the fridge. Heard nothing from Samsung for about a week so called them and emailed them and finally they sent me a text with the couriers contact details (even though I had advised them that we don't have mobile coverage and therefore do not get texts until we get into range). Rang the courier but Samsung gave me an incorrect reference number so unable to help. Emailed Samsung and got another number however also incorrect. The courier contacted Samsung and called me to advise the correct reference number and that Samsung had not yet accepted their quote to collect the fridge!!! Emailed Samsung to advise them to collect our fridge or refund the money to us by last Friday. Heard nothing. So the fridge is sitting in the shed awaiting collection and we have crammed our food into a very small fridge. We need a decent sized fridge as we live 30km away from town plus we are in drought and hand feeding our animals and looking at having to truck water in soon and there is an out of control bush fire 12km away from us with nothing but national parks between it and our little valley. So i think we have enough stress without not having a decent fridge and the lack of service from Samsung to boot. Its now 19 days since we returned the forms to Samsung. We will never ever buy another Samsung product ever again. We warn anyone reading this review to do the same.
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