So disappointed with Samsung
I Just wanted to add to people on this site that in america they have a class action suit against samsung. Some people have gotten full refunds. Perhaps if we file a consumer complaint? Not sure how to go about this.
I have to agree with everyone here... I bought this fridge in dec of 2016 and had it put in my newly renovated house. I purchased it and was so happy in the beginning. The left side of the fridge has already deteriorated on the outside. I loved it so much that when I went to the states 2 years ago I made my mom replace her...fridge with the newer more expensive version of this fridge and dishwasher. Now neither of them are working either. My ice maker hasn't worked for over 8 months... Today it shorted my house ot and I paid to have an electrician come out, only to find out that it was my newly purchased fridge. 3,000.00 fridge should not break down in just over a couple of years. I have several LG appliances and not had one issue. Can't get in contact with anyone on the phone, I have finally got in contact with someone on messenger. Obviously many of us are having the same issue, good customer service would make a huge difference here. But still waiting to hear back for a tech person after purchasing two weeks worth of groceries yesterday. I had recommended samsung after I had moved into my home... lets see if they refund me or replace the fridge.... It is unacceptible to have purachsed a high end product and have such a poor result...esp being a single mom of two and have lost my job.
Horrible Product - Long Term Review
We liked this fridge for the first couple of months, but it deteriorated from there. Constant icing up of ice maker, leaking around ice outlet noisy fan. Now after less then than 4 years the insulation has failed, food is going off, and the silver finish at the bottom of the left door, and top of drawer are blemished behind the clear coat. Repair would be $600, and not be guaranteed to last and would not fix the cosmetic issues. We have already had repairs, for the fan issues, and the last call out cost $140, so just keeping this fridge going and food spoilage is costing us. We are now looking for another fridge, and it will not be Samsung.
Don’t purchase Samsung fridges!
Don’t purchase Samsung fridges . This happened to door after just 2 years. Ice box over freezes, no ice comes out need to defrost constantly. Not happy! Waste of money. I expect to last years what a disappointment.
The reviewer stated that an incentive was offered for this review
- SRF678CDLS (Stainless Steel)
- Verified purchase
Total worth it for the price you pay
We bought this fridge from Harvey Norman Springvale. Luckily there was a cashback offer on at the moment so we were entitled for a $200 cashback. Very happy with the features of the fridge and the internal space and build quality. Definitely recommend
Poor Customer service
We have bought a SAMSUNG SRF678CDLS 680L French Door Fridge 4 years ago and had issues with display panel initial that got replaced. couple of months ago it started making a loud noise, service call tecnitions have different views on the noise as the noise is not there all the time. anyway so far we have not got anywhere as technicians can determine whats wrong with the unit. we would not recommend Samsung product to anyone, very disappointing.
I love this fridge,! Works for a growing family
We bought this one last year and to be honest, I thought we might not need this. But honestly, I love this refridgarator. It is intelligently designed. One section for freezer with separate space for meat, fish and racks for frozen food. the other side is entirely for vegetables, fruits and food. Enough space for condiments. deep sections for large milk bottles and jars. Enough space among theracks to store large pots of casserole.
There is an alarm if the fridge door is open and it cools without over cooling the veggies. I esp likethat the door are easy for me and not for the kids.
One complain is that I wish there was a better lock on the ICE or water dispenser just for naught kids. :)
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