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OldsaltMetropolitan Adelaide, SA
- 14 reviews
- 5 likes
- Tab S6 (2019)
- Verified purchase
Worst customer service I have encountered.
I have a S6 128gb that I purchased direct from Samsung online on 26th march 20
About 2 months back, after shutting the fully charged tablet down of a night, the following day the battery was flat. Plugging in the charger the tablet would auto boot to the Android Recovery Menu, selecting restart it would then boot normally.
This was random happening every now and again.
I reset the tablet to factory numerous times, however, the issue continued on an ad-hoc basis.
About two weeks ago I got sick of it and after a month of too and fro with samsung's call center/chat, I sent it back to Samsung for repairs.
...
Purchased in March 2020 at Samsung Online store for $934.15.
14 comments
Details sent as requested. Thanks for your interest.
I have no idea why Samsung go to the trouble to ask for details and then reply: "We recommend continuing monitoring to see if the issues persist after receiving it. If the issues continue, we'd be mo...
Read morere than happy to look into this again for you." Just how many times do they expect a consumer to return a defective product? I'll answer that myself, until the consumer gives up and bins the product taking a loss.
ShirlPerth, WA
- 11 reviews
- 1 like
- Tab S6 4G 128GB (2019)
- Verified purchase
Utter DUD of all tablets designed by Samsung
Upon initial purchase, I was delighted with the visual design and screen size. However, there were charging issues and DEX app keeps loading all by itself. Being a brand new top of the range tablet, you would not expect such issues in its early life from the box. Furthermore, having it sent back to Samsung for repairs numerous times to be told that it is not covered by their warranty and being charged for it......I definitely will no longer support any Samsung products henceforth.
1 comment
KathSamsung
Very sorry to hear of the negative experience you've had with us so far, Shirl. If you would like to further discuss your assessment, please don't hesitate to send us a message via the link below:
https://www.messenger.com/t/SamsungAustralia...
Read more Kath Samsung AUOther Tablets
MarkandLynnAU
- 8 reviews
- 9 likes
Do not purchase . First time ever I have said this.
Dear Product Reviewers.
This is a follow up to our experience below and Samsungs Official response. You can see from entries below a private message requesting our contact details were requested and provided. In the context of our experience outlined below , this is Samsungs response to us.
We cannot locate either the details of your contacts, or your official follow up survey Samsung requested from you. What we need you to do is after wasting so many hours with our technicians and surveys and with me ( Samsung Media Representative) is to hop i...
Purchased in December 2019 at JB Hi-Fi for $1,400.00.
11 comments
last comment, when Samsung Tech couldnt activate hand gestures for screenshot he told us this series does not have that function. It does......Samsung Tech lied.
your in a bad place Samsung.
KathSamsung
I really do apologise for the experience you've had with your Samsung Tab S6 and with us so far. This is something that I would like to feedback to the team, so that we can continue to further improve...
Read more on our products and services. Would you be able to send us a PM with your Samsung reference number or contact number, so that I may look into this interaction? We really appreciate the time spent to give us your perspective on this. If you have any enquiries, please don't hesitate to reach out to us via private message.We were not given a refrenece number at any time by Samsung Technicians. We did a Samsung survey only 2 days ago that appeared in our email. I thought after referring to this entry in Product Revie...
Read morew within the survey and the fact that Samsung sent the survey to us you would have our contact details? It was from a third party you have engaged to soliciate customer experiences.
Find out how Samsung Tab S6 compares to other Tablets
Know better, choose better.
Questions & Answers
Barbaraasked
How many different models are there that begin with T860? I am looking for T860-NZBAXSA. Where does that show on the box or Tablet?
No answers
Details
 Samsung Tab S6 4G 256GB (2019)No reviews yet | ||||
|---|---|---|---|---|
| Category | Tablets | Tablets | Tablets | Tablets |
| Price (RRP) | $1,299.00 | $1,499.00 | $1,099.00 | $1,299.00 |
| Features | Expandable Storage, Stereo Speakers and Stylus (Included) | Expandable Storage, Stereo Speakers and Stylus (Included) | Expandable Storage, Stereo Speakers and Stylus (Included) | Expandable Storage, Stereo Speakers and Stylus (Included) |
| Network Connectivity | 4G + Wi-Fi | 4G + Wi-Fi | Wi-Fi Only | Wi-Fi Only |
| Charging Port | USB-C | USB-C | USB-C | USB-C |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Display | ||||
| Pixel Density | 287 ppi | 287 ppi | 287 ppi | 287 ppi |
| Display Technology | AMOLED | AMOLED | AMOLED | AMOLED |
| Screen Size | 10.5" | 10.5" | 10.5" | 10.5" |
| Screen Resolution | 2560 x 1600 pixels | 2560 x 1600 pixels | 2560 x 1600 pixels | 2560 x 1600 pixels |
| Hardware | ||||
| Battery Size | 7,040 mAh | 7,040 mAh | 7,040 mAh | 7,040 mAh |
| Internal Storage | 128 GB | 256 GB | 128 GB | 256 GB |
| Memory (RAM) | 6 GB | 8 GB | 6 GB | 8 GB |
| Build | ||||
| Weight | 420 g | 420 g | 420 g | 420 g |
| Colour / Finish | Cloud Blue or Mountain Grey | Cloud Blue | Cloud Blue or Mountain Grey | Cloud Blue |
| Dimensions | 244.5 x 159.5 x 5.7 mm | 244.5 x 159.5 x 5.7 mm | 244.5 x 159.5 x 5.7 mm | 244.5 x 159.5 x 5.7 mm |
| Body Material | Aluminium | Aluminium | Aluminium | Aluminium |
| Release date | Aug 2019 | Aug 2019 | Aug 2019 | Aug 2019 |
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KathSamsung
We're very sorry to hear that this was the kind of experience you've had with us and I would like to follow up on this. Would you be able to forward your enquiry to us with your Samsung reference numb...
Read moreer via the link below as it is our main point of contact? https://www.messenger.com/t/SamsungAustralia