8 questions from our users
Anyone else had issues where the cycle takes double or triple the time to complete? Have also had the SPIN cycle filling with water...
Hi Winter, the washing time may increase as it depends on various factors such as the cycle and settings of the wash as well as load amount.
In regard to the spin cycle, if the washer may detect if the unit if out of balance or agitated, a small amount of water may be added. If you find that your washer is filling up with water instead, please send us a message to the link below so we can further look into this.
I contacted support and a technician came and found that the pump had shorted and the motherboard had been damaged. Both were replaced however the issue does not seem to be resolved. I will of course be contacting the live chat for support yet again.
Do I need to leave the rat tray underneath?
Hi Linda, we are unsure of the item you are referring to. Would you be able to send us a private message via the link below so we can gather some further information?
Are you able to able to add more water to the load if you feel the need or do you have to accept the automatic fill. Thankyou.
You can add more water wirh a press of a button in one condition if it hasn't reached maximum water level.
Hi Belinda, you are able to to press the 'Water Level' button to to change the water level manually. We have provided a link below if you would like further information.
User Manual (page 29) >https://www.samsung.com/au/support/model/WA11M8700GV/SA/
How well does it handle lint?
Amazingly and I'm not exaggerating. It has two lint filters on both sides of the tub and its easy to take out and clean.
Can you open the lid mid wash? (to throw in those couple of socks you find 2mins after putting the load on?) And can you use powder or is it liquid only?
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