My wash is a twisted mess at the end
Re Samsung 8.5 kg Activ Dual Wash . My general day clothes are all twisted at the finish and takes 5 mins to untangle at the end. A real mess. I can’t get the spin cycle on its own to work even though it’s an option as it constantly tries to fill with water. Manual doesn’t tell you how to get the spin mode to work when it won’t even though it’s an option . This mode keeps stopping after making a noise for several mins without starting to spin. Don’t Buy this machine.
Purchased in January 2019.
Not worth the stress
Consumers, please read all long use customers on their reviews on this particular washer. The WA13M8700G is an upgrade to their previous model WA10J8700. Initially the machine was great, worked well for the first year, then went downhill. Into the 2nd year, clothes were being marked upon completion of cycle. Imagine your clothing looking like it was at a session with paintball, but with grey marks, and yes large seen blobs. Contacted Samsung, followed their procedures of technician coming and checking the machine. Simple solution, bicarbonate s...oda and vinegar mix. Wow, worked well, for 4 months, but this needed to be done every 4 wks, which became every 3 wks to now going through the whole cycle of destroyed clothing of all types. Are Samsung doing anything, NO simply rebook technician to check again. This isn’t the only issue, technician has been to the premises 6 times. 2 times replacing parts - motherboard twice and other electrical. Upon last service, the aching still comes up with error. Yes, reordering further parts, but have been unable to use our washing machine because the washing machine is doing its own thing. Time issue, cycle ie. 1hr 37m, may take 3-4 hrs as it continuously counts down, reaches a certain number and repeats. Recorded this as it went on 10 times to prove issue and yet.... nothing. We have been lowered to having to take our loads of washing to the nearest laundromat where not only precious time is lost, but incurring continuous additional cost to do the laundry. Again, does Samsung care, NO. We didn’t pay over $1500 for a machine that is faulty only to be continuously given the runaround. Customers be aware, read the Samsung website on their products by reviewers, especially the ones where an item is at least 1 yr old. As mentioned, initially worked well, hasn’t lasted its lifespan at all. Would I recommend Samsung products, unfortunately definitely not. Not worth the stress I’m going through for an upmarket product.
It can hold a lot of towels and gowns in one go, you don't have to do the washing 5 or 6 times a day with this large capacity washing machine. I love our quilts can be washed on a regularly basis.
Was OK whilst it lasted
Was an okay washing machine, was expecting to get more than 9 months of use out if it though. Then like everyone else the 4C errors started coming, a weird squeaky noise that the technician couldn’t even figure out and like majority you’re waiting for the machine to finish so you can hang the clothes before you go out, it’s got 2 mins remaining and BAM the bloody thing resets itself and starts washing from the beginning again! Arghhhhhh! Can’t tell you how many times that has happened. Wonder if Samsung will upgrade me to the 16kg front loader instead (high hopes).
Purchased in September 2019 for A$1,200.00.
Lots of different wash setting from water saving, quick wash, heavy duty. Different seeing for how long you want to wash clothes. You can choose l low spin to very fast spin. Tells you when you need to clean the tub and you don't need to ensure clothes are level when washing. Had a timer, can set the timer to start the washing machine at a certain time. Plays a long tune when marching is finished.
Very quiet Washing Machine
Very happy after I got sick of the smelly front loader that despite cleaning had a musty odour. This Top Loader is so much quieter than the previous LG Front Loader we had, and it cleans nicely without wearing out your clothes. The rinse is also warm or hot if you set that for the wash temp, but I can live with that. It reminds you after 25 washes to run the Sanitary Tub Clean cycle, and it has 2 large rectangular filters you can easily unclick from inside the large stainless steel bowl and empty any dog hair or fluff easily. I would recommend this Washing Machine and am very happy with it's functions and quietness.
Terrible for a 13kg machine.
Absolutely terrible, bought for size and a family of 5, 13kg and cannot spin a baby blanket on its on with going unbalanced, forget doonas etc.. my water bill is huge as it cannot handle weight, and keeps refilling, expensive and dropped the ball here samsung.
Purchased for A$1,400.00.
Terrible, purchased two at the same time and they both broke down. Multiple error messages , lint on all washing.
Lint on washing, always restarts cycles. Multiple error messages, Sometimes doesn't start at all. Makes strange noises, Samsung willing to refund one but not the other, seriously?
Bought both machines at the same time.
This washing machine is a total nightmare.
Please don't waste your money on this machine. It constantly restarts itself and I shudder to think of all the water wasted because of this. I often have to pull the washing out soaking wet as it won't spin. I bought it for the size and have nothing but regret.
Purchased for A$1,150.00.
Time and water waster, dont buy it!
The machine always have 4c error, n its keeping feed water and draining, a simple cycle took hours, end less washing, product reviews tell that I am not alone, this problem has been there since 2017, n its still exist! I just had it few months ago! Disappointed reviews on your official website, three years Samsung didnt improved at all! Are you going to destroy the world after all? Flood people s house by endless water feeding wash machine, wasting precious water resources and bombing the world with mobile phones!
Purchased in July 2019.
This washing machine has been very disappointing
We purchased this machine about 18 months ago and find it to be very disappointing. Did a wash today on a quick wash and it took 3 hours! Have tried a spin only cycle as well and found the machine wants to do a rinse cycle as well. We are going to take it to the tip as we wouldn't want to inflicted it on anyone else.
Purchased in March 2017 at Binglee taree for A$999.00.
I love it!
Had this machine for a year and cannot fault it! I use it daily for a family of 5 and never had a problem. The self cleaning tub and reminder is a fabulous addition. No smelly build ups like I had in a previous (different brand) machine.
I have great trust in my washing machine it just keeps on washing. I would definitely purchase another samsung washer , when I need it. The machine washes delicates in a gentle way and also good for those tougher jobs
Purchased in October 2016.
- Activ DualWash WA13M8700GW (White)
- Verified purchase
Excellent washing machine but some minor issues. Model number for Aust/NZ is WA13M8700GW/SA
Over all the washing machine does everything we expect from a good quality washing machine.
All the washing functions work well and has good controls so you can control the washing process from start to end, we love the ability to control the outcome of our washing process and not have a computer to do it for us.
Though I have rated this as very high even stating this issues below is because the washing machine minus the hand bowl function is excellent at present and I will update this report if anything changes.
Issues for me as an engineer...was poor lacking documentation of all functions in the manual and sales brochure information. For example I was unable to determine if the wash cycle does hot wash then do rinse in cold. This washing machine has a feature for hand washing in a tub that sits under the top door. The problem with this is it leaks a small amount of water down the washing machine outside the main bowl to the floor of the laundry when transferring the contents from the small hand bowl to the main washing machine bowl. Also the control to put water in this bowl, this function is explained by Samsung "The Activ DualWash™ includes a built-in sink and a powerful water jet for a one stop solution to pre-treat stains or hand-wash delicate items."
This is a perfect washing machine easy to use
This washing machine can wash all types of clothing including bedding. It cleans well and has a choice of wash cycles plus the advantage of a tub clean. It even washes delicate's well without any damage to clothing. The cycle times of the washing machine offer a great range and selection with the choice of hot or cold or a mixture of both water temperatures. The cycles of this washing machine are excellent as you can choose a quick wash or a fuzzy wash which is good for a mixture of clothing in one cycle. I absolutely enjoy using this product.
- Activ DualWash WA13M8700GV (Black)
- Verified purchase
Very modern and looks amazing
I absolutely love my Samsung washing machine. I love the colour black. It looks fantastic compared to your average white. The features are AMAZING. Regardless of it being a big washing machine there is a water saving mode which I found saved me because my water bill hasn’t really changed and I run it three time a day! I’ve had ours for six months now and I’m soo happy with it. It’s my baby! It’s so perfect!!!!
Samsung Top Loader - Bad Experience
This Samsung Top Loader flooded my laundry intermittently on any level setting over 4.
After 9 months of arguing with Samsung and 5 service calls later, Samsung declared that there was nothing wrong with the washer.
Harvey Norman thankfully agreed that the washer was faulty and replaced it with another one. A different brand of course.
Poor Washer and very poor customer service. Avoid Samsung products
Still Have Problems
The problem still exists even after 2 visits from a repairman under warranty.
The error message 4C keeps coming up when I have a full load.
The machine then fully drains and cannot be stopped - which is a huge problem when we are only on tank water.
Worse than this problem is when I have to ring Samsung to book a service call.
Appears that I get connected to a third world country and then the fun begins.
They read from a script and will not listen. Each time I have had to call I waste approximately 40minutes on the phone. Every time ...
Fantastic machine for a family! The washtub comes in so handy for treating stains prior to washing, and the lift and dump option is a perfect touch.
The lint filter collects so much lint which is great!
I love being able to do 1 load a day and it’s enough to do a family of 5’s washing.
Also really love the tub clean reminder after every 20 washes.
Would definitely recommend it.
I got this machine recently. It is ok. Nothing flash but it does the job. It is 11kg with no agitator which is great. It has a soaking area on top which we never use as it really for 1 or 2 items tops. I not sure yet how i really feel about it but it does what it needs to do so i can't complain. It is simple to work. The all electrics do worry me a little though.
Questions & Answers
Have any steps been taken to address the concerns raised here? In particular the rinsing in warm/hot water?
I can’t purchase a machine that wastes resources like that, it’s terrible for the environment.
I’m sorry to hear that we didn't meet your expectations Gabby. We’ll be passing your feedback on internally but if you wish to discuss this further, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Can you do a cold wash only on this machine? My laundry does not have hot water available
what does error U6 mean? how do I fix the problem.
U6 or Ub see samsung code web site
i dont see the U6 error code.
Hi Liz, would you be able to check the error code displayed on the unit again? We believe this may have been misread :)
You can also send us a photo of the error code via Facebook- please ensure to copy and paste your enquiry in a private message to us.
|Category||Top Loading Washing Machines||Top Loading Washing Machines|
|Capacity||13 kg||13 kg|
|Household Size||5+ people||5+ people|
|Features||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof)|
|Energy Rating||3 star(s)||3 star(s)|
|Water Rating||4 star(s)||4 star(s)|
|Colour / Finish||Black Stainless||White|
|Dimensions||1077 x 686 x 744 mm||1077 x 686 x 744 mm|
|Max Spin Speed||800 rpm||800 rpm|
|Weight||70 kg||70 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
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